# Agentforce Field Service (formerly Salesforce Field Service) vs Powered Now Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in its ability to transform business operations, with users highlighting features like autonomous dispatch and triage that allow the software to proactively address issues before human intervention is needed.
- **Users say** Powered Now stands out for its user-friendly interface, making it easy to manage customer interactions and invoicing on-the-go, which is particularly appreciated by small business owners who need flexibility in their operations.
- **Reviewers mention** that Agentforce Field Service has significantly improved operational management and customer service, with one user noting that it has eliminated inconsistencies and streamlined processes, making it a robust choice for mid-market companies.
- **According to verified reviews** , Powered Now offers a comprehensive suite of customizable job reports and templates tailored for specific industries, which users find invaluable for tracking and analyzing project data effectively.
- **G2 reviewers highlight** that while Powered Now boasts higher scores in ease of use and setup, Agentforce Field Service provides a more powerful solution for larger teams, with features that support complex dispatching needs and operational scalability.
- **Users report** that the quality of support for Powered Now is exceptional, with many praising the responsiveness and helpfulness of the support team, which can be a crucial factor for small businesses needing reliable assistance.



| | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 1,047 | 21 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (95.2% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | £27.00 Per Month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Powered Now

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.9 (19 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 9.3 (19 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 9.2 (6 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.2 (6 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.8 (19 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.4 (6 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 10.0 (20 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Powered Now

#### Entry-Level Pricing

Plan: Business

Price: £27.00 Per Month

Description: The unlimited plan, Perfect for small businesses


Key Features:
- Unlimited quotes, worksheets and invoices
- Unlimited contacts
- Supplier invoices

[Browse all 3 editions](https://www.g2.com/products/powered-now/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Powered Now** | 9.3/10 | 18 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Feature Not Available | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Feature Not Available | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 9.4 (18 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.9 (16 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.0 (16 reviews) | 
| **Booking** | 8.4 (270 reviews) | 9.7 (16 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Location** | Feature Not Available | 9.4 (16 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 9.4 (17 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.2 (16 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 9.3 (17 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 9.4 (16 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 9.7 (16 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 9.5 (16 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 9.7 (17 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 9.6 (16 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Powered Now | 
|---|---|---|
| **Small-Business** | 21.7% | 95.2% | 
| **Mid-Market** | 42.7% | 4.8% | 
| **Enterprise** | 35.5% | 0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Powered Now

- **Construction:** 38.1%
- **Electrical/Electronic Manufacturing:** 14.3%
- **Public Safety:** 9.5%
- **Transportation/Trucking/Railroad:** 4.8%
- **Mechanical or Industrial Engineering:** 4.8%
- **Environmental Services:** 4.8%
- **Consumer Services:** 4.8%
- **Commercial Real Estate:** 4.8%
- **Building Materials:** 4.8%
- **Apparel & Fashion:** 4.8%
- **Other:** 4.8%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to Powered Now

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5342 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4867 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1584 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)
- [Bluebeam](https://www.g2.com/products/bluebeam/reviews) — 4.5/5 stars (461 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Powered Now

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-powered-now)