# Agentforce Field Service (formerly Salesforce Field Service) vs Oracle Field Service Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **dispatching capabilities** , with features like autonomous dispatch and triage that allow it to proactively address issues before human intervention is needed. This has significantly improved operational efficiency for many users.
- **Users say** that Oracle Field Service Cloud offers a solid **functionality** for managing field operations, particularly praising its **real-time communication** features and tools for **capacity management** and **routing**. However, some users feel it struggles to fully meet their specific workflow needs.
- **Reviewers mention** that Agentforce Field Service has transformed their business operations, with one user highlighting how quickly their dispatcher can launch the software and manage a large team of technicians efficiently. This level of automation and ease of use is a standout feature.
- **According to verified reviews** , Oracle Field Service Cloud is appreciated for its **ease of use** and **setup** , with users noting that it simplifies navigating multiple systems. However, it has fewer recent reviews, which may indicate less current user engagement compared to Agentforce.
- **Users highlight** that Agentforce Field Service has significantly improved **customer service** and operational management, reducing inconsistencies and enhancing overall performance. This feedback underscores its effectiveness in real-world applications.
- **G2 reviewers indicate** that while Oracle Field Service Cloud has strong administrative features, such as ease of administration, it may not be as robust in overall user satisfaction compared to Agentforce, which boasts a higher G2 Score and more recent positive feedback.



---
## Frequently Asked Questions

### What is the difference between Oracle Field Service Cloud vs Agentforce Field Service...?

Agentforce Field Service... stands out for its higher G2 rating, larger review volume, and stronger Quality of Support score, while Oracle Field Service Cloud is noted for its advanced customization and behavior monitoring capabilities.

| | [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) | [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.0/5 (139 reviews) | 4.4/5 (1049 reviews) |
| Largest Segment | Enterprise | Mid-Market |
| Ease of Setup score | 8.3 | 7.8 |
| Quality of Support score | 8.0 | 8.5 |
| Top Reviewer-Cited Strength | Advanced customization and automation | Ease of use (63 all-time mentions) |



### How do the pricing models of Oracle Field Service Cloud and Agentforce Field Service... compare?

Agentforce Field Service... is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Oracle Field Service Cloud.

- **Oracle Field Service Cloud:** Reviewers frequently mention that the price is high and that the value is tied to its quality and advanced features.
- **Agentforce Field Service...:** In recent reviews, many note that while the platform can be expensive, the automation and productivity improvements justify the investment for larger teams.
- **Switching reasons:** Reviewers cite the need for automation, improved scheduling, and integration with Salesforce as key reasons for choosing Agentforce Field Service... over alternatives.



### What are the best alternatives to Oracle Field Service Cloud and Agentforce Field Service...?

The top 3 alternatives to Oracle Field Service Cloud and Agentforce Field Service... are Jobber, IFS Cloud, and Skedulo.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) | 4.0/5 (139 reviews) | Enterprise | High price, advanced features | Advanced customization and automation |
| [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | 4.4/5 (1049 reviews) | Mid-Market | Expensive for small teams, strong automation value | Ease of use (63 all-time mentions) |
| [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5 (526 reviews) | Small-Business | — | User-friendly for small businesses |
| [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) | 4.0/5 (273 reviews) | Mid-Market | — | Comprehensive field service management |
| [Skedulo](https://www.g2.com/products/skedulo/reviews) | 4.1/5 (422 reviews) | Mid-Market | — | Real-time scheduling and mobile workforce support |



### Which Field Service Management features should I prioritize when comparing Oracle Field Service Cloud and Agentforce Field Service...?

Buyers should prioritize scheduling and dispatch automation, ease of use, integration capabilities, mobile workforce support, and location tracking when comparing Oracle Field Service Cloud and Agentforce Field Service....

- **Scheduling and Dispatch Automation:** Agentforce Field Service... is frequently praised for intelligent scheduling and AI-driven dispatching, with 63 all-time mentions for ease of use.
- **Ease of Use:** Agentforce Field Service... scores 8.4, while Oracle Field Service Cloud scores 8.2.
- **Integration Capabilities:** Agentforce Field Service... is highlighted for its integration with Salesforce CRM and Data Cloud.
- **Mobile Workforce Support:** Both products are noted for mobile app functionality, but Agentforce Field Service... receives more recent praise for offline access and real-time updates.
- **Location Tracking:** Oracle Field Service Cloud uniquely lists Location as a feature, supporting advanced tracking needs.



### What are the pros and cons of Oracle Field Service Cloud vs Agentforce Field Service...?

Agentforce Field Service... is strongest in ease of use and automation, while Oracle Field Service Cloud is noted for advanced customization and behavior monitoring.

- **Oracle Field Service Cloud strengths:** Advanced customization and automation, behavior monitoring, and robust integration with other Oracle systems.
- **Oracle Field Service Cloud trade-offs:** High price, complex system that can be intimidating for new users, and occasional slow performance or system crashes.
- **Agentforce Field Service... strengths:** Ease of use (63 all-time mentions), intelligent scheduling and dispatch, strong integration with Salesforce CRM, and automation that reduces manual work.
- **Agentforce Field Service... trade-offs:** High implementation complexity, steep learning curve, expensive for small businesses, and mobile app performance issues in low-connectivity areas.



### Is Oracle Field Service Cloud or Agentforce Field Service... better for small businesses?

Jobber is the top alternative for small businesses, but between Oracle Field Service Cloud and Agentforce Field Service..., Agentforce Field Service... is better suited for mid-market organizations, while Oracle Field Service Cloud is more enterprise-focused.

- **Oracle Field Service Cloud:** Largest segment is Enterprise, with reviewers noting the system can be complex and intimidating for smaller teams.
- **Agentforce Field Service...:** Largest segment is Mid-Market, with reviewers highlighting automation and ease of use, but also noting high costs and complexity for small businesses.



### Which Field Service Management platform has better integrations?

Agentforce Field Service... is favored for integrations, especially with Salesforce CRM and Data Cloud.

- **Oracle Field Service Cloud:** Reviewers mention robust integration with other Oracle systems, but no specific third-party integration counts are cited.
- **Agentforce Field Service...:** Reviewers consistently highlight integration with Salesforce CRM and Data Cloud as a core strength, enabling unified data and workflow management.



### How do Oracle Field Service Cloud and Agentforce Field Service... compare on customer support?

Agentforce Field Service... leads on Quality of Support with a 0.5-point advantage over Oracle Field Service Cloud (8.5 vs 8.0).

- **Oracle Field Service Cloud:** Reviewers describe support as knowledgeable and helpful, though some mention slow response times and challenges with complex issues.
- **Agentforce Field Service...:** Reviewers consistently praise the support team for responsiveness and expertise, especially for advanced configurations and troubleshooting.



### Which is easier to implement, Oracle Field Service Cloud or Agentforce Field Service...?

Oracle Field Service Cloud scores higher on Ease of Setup (8.3 vs 7.8), indicating a smoother implementation experience compared to Agentforce Field Service....

- **Oracle Field Service Cloud:** Reviewers note that while the platform is large and can be intimidating, setup is generally straightforward with proper training and preparation.
- **Agentforce Field Service...:** Reviewers frequently mention a steep learning curve, complex initial setup, and the need for experienced Salesforce administrators for advanced configurations.



### Which product has better Location?

Oracle Field Service Cloud is the only product with Location as a listed feature.

- **Oracle Field Service Cloud:** Location is a supported feature, with reviewers citing advanced tracking and routing capabilities.
- **Agentforce Field Service...:** Location is not listed as a feature, though reviewers mention real-time technician tracking and route optimization as strengths.



| | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,256 | 139 | 
| **Largest Market Segment** | Mid-Market (42.0% of reviews) | Enterprise (48.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (109 reviews)
- Scheduling Management (103 reviews)

Cons:
- Improvement Needed (127 reviews)
- Learning Curve (84 reviews)

### Oracle Field Service Cloud

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.5 (112 reviews) | 
  | **Ease of Use** | 8.3 (942 reviews) | 8.2 (113 reviews) | 
  | **Ease of Setup** | 7.7 (805 reviews) | 8.3 (25 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.8 (25 reviews) | 
  | **Quality of Support** | 8.6 (365 reviews) | 8.0 (106 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.5 (24 reviews) | 
  | **Product Direction (% positive)** | 8.9 (365 reviews) | 7.0 (109 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Oracle Field Service Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.8/10 | 546 |
| **Oracle Field Service Cloud** | 8.2/10 | 97 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **AI Text Summarization** | 8.0 (155 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 
| **Generative AI** | 10.0 (7 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Calendar** | 8.6 (303 reviews) | 8.2 (61 reviews) | 
| **Dispatch** | 8.7 (316 reviews) | 8.4 (59 reviews) | 
| **Roles** | 8.6 (280 reviews) | 8.8 (63 reviews) | 
| **Booking** | 8.5 (274 reviews) | 7.7 (59 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Location** | Feature Not Available | 8.3 (72 reviews) | 
| **Employee Communication** | 8.5 (284 reviews) | 8.4 (75 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.0 (66 reviews) | 
| **Client Notifications** | 8.5 (274 reviews) | 8.1 (67 reviews) | 
| **Field Sales** | 8.4 (226 reviews) | 7.4 (9 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | 6.5 (40 reviews) | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Reports** | 8.7 (288 reviews) | 8.0 (76 reviews) | 
| **Analytics** | 8.6 (281 reviews) | 8.3 (72 reviews) | 
| **Billing & Invoicing** | 8.2 (225 reviews) | 8.6 (58 reviews) | 
| **CRM Integrations** | 8.8 (253 reviews) | 8.6 (52 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | 6.3 (15 reviews) | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (84 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (75 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Work Order Management** | 9.8 (20 reviews) | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | 9.0 (5 reviews) | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | 8.2 (37 reviews) | Not enough data | 
| **Dispatch Management** | 9.7 (31 reviews) | Not enough data | 
| **Task Scheduling** | 9.0 (47 reviews) | Not enough data | 
| **Calendar Management** | 8.3 (15 reviews) | Not enough data | 
| **Asset Tracking** | 9.2 (6 reviews) | Not enough data | 
| **Technician Management** | 10.0 (5 reviews) | Not enough data | 
| **Status Tracking** | 10.0 (13 reviews) | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | 9.4 (17 reviews) | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | 7.5 (10 reviews) | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | 9.0 (5 reviews) | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | 10.0 (10 reviews) | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | 10.0 (9 reviews) | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | 9.3 (57 reviews) | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | 10.0 (6 reviews) | Not enough data | 
| **Activity Tracking** | 10.0 (5 reviews) | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | 8.2 (11 reviews) | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | 10.0 (10 reviews) | Not enough data | 
| **Offline Access** | 8.3 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 9.3 (14 reviews) | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | 10.0 (7 reviews) | Not enough data | 
| **Automated Scheduling** | 9.0 (20 reviews) | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | 9.2 (13 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Oracle Field Service Cloud | 
|---|---|---|
| **Small-Business** | 22.2% | 23.2% | 
| **Mid-Market** | 42.0% | 28.8% | 
| **Enterprise** | 35.8% | 48.0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 9.7%
- **Manufacturing:** 8.2%
- **Consulting:** 5.0%
- **Computer Software:** 4.6%
- **Hospital & Health Care:** 4.5%
- **Telecommunications:** 4.4%
- **Automotive:** 4.0%
- **Consumer Services:** 3.7%
- **Oil & Energy:** 3.5%
- **Construction:** 3.0%
- **Other:** 49.4%

#### Oracle Field Service Cloud

- **Hospital & Health Care:** 8.0%
- **Retail:** 7.2%
- **Consumer Services:** 6.4%
- **Higher Education:** 4.8%
- **Telecommunications:** 4.0%
- **Education Management:** 4.0%
- **Accounting:** 3.2%
- **Chemicals:** 3.2%
- **Consumer Goods:** 3.2%
- **Hospitality:** 3.2%
- **Other:** 52.8%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (529 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [IFS Cloud ERP](https://www.g2.com/products/ifs-cloud-erp/reviews) — 3.9/5 stars (170 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (143 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (205 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (374 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (479 reviews)
- [Zuper](https://www.g2.com/products/zuper/reviews) — 4.7/5 stars (152 reviews)

### Alternatives to Oracle Field Service Cloud

- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [IFS Cloud ERP](https://www.g2.com/products/ifs-cloud-erp/reviews) — 3.9/5 stars (170 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (375 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (529 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (143 reviews)
- [mHelpDesk](https://www.g2.com/products/mhelpdesk/reviews) — 4.0/5 stars (146 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (410 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (479 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Oracle Field Service Cloud

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-oracle-field-service-cloud)