# Agentforce Field Service (formerly Salesforce Field Service) vs Odoo Field Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in transforming business operations, with users highlighting its autonomous dispatch and triage capabilities that allow the system to proactively address issues before human intervention is needed. This feature significantly enhances efficiency in managing field operations.
- **Users say** that Odoo Field Service is particularly user-friendly, making it accessible for less technical team members. Reviewers appreciate its straightforward interface, which aids in tracking transactions and managing work orders effectively, although it may not offer the same depth of automation as Agentforce.
- **According to verified reviews** , Agentforce Field Service has a much higher overall satisfaction score, reflecting its robust features and reliability in the field service management space. Users have noted substantial improvements in operational management and customer service, which contribute to its strong reputation.
- **Reviewers mention** that while Odoo Field Service has a slightly easier setup process, Agentforce Field Service provides a more comprehensive solution for mid-market businesses, as evidenced by its higher percentage of reviews from users in that segment, indicating a better fit for larger operations.
- **Users highlight** that both products offer solid support, but Odoo Field Service receives slightly higher marks for ease of administration and support quality. This makes it a favorable option for small businesses looking for straightforward management without extensive technical requirements.
- **G2 reviewers note** that Agentforce Field Service's advanced analytics and reporting features are a significant advantage, allowing businesses to gain deeper insights into their operations. In contrast, while Odoo provides essential reporting capabilities, it may not match the depth and sophistication offered by Agentforce.



| | Agentforce Field Service (formerly Salesforce Field Service) | Odoo Field Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,048 | 16 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (66.7% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | $24   per app/ per user/ per month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Odoo Field Service

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Odoo Field Service | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.5 (10 reviews) | 
  | **Ease of Use** | 8.4 (788 reviews) | 8.8 (10 reviews) | 
  | **Ease of Setup** | 7.8 (656 reviews) | 8.1 (7 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.0 (7 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.8 (10 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.8 (7 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 10.0 (7 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Odoo Field Service

#### Entry-Level Pricing

Plan: Odoo Field Service

Price: $24   per app/ per user/ per month

Description: New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).

Key Features:
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP

[Learn more about Odoo Field Service](https://www.g2.com/products/odoo-field-service/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 367 |
| **Odoo Field Service** | 9.4/10 | 5 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Odoo Field Service | 
|---|---|---|
| **AI Text Summarization** | 7.9 (154 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Odoo Field Service | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | Not enough data | 
| **Dispatch** | 8.6 (290 reviews) | Not enough data | 
| **Roles** | 8.6 (278 reviews) | Not enough data | 
| **Booking** | 8.4 (270 reviews) | Not enough data | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Odoo Field Service | 
|---|---|---|
| **Location** | Feature Not Available | Not enough data | 
| **Employee Communication** | 8.5 (278 reviews) | 9.7 (5 reviews) | 
| **Behavior Monitoring** | Feature Not Available | Not enough data | 
| **Client Notifications** | 8.5 (273 reviews) | Not enough data | 
| **Field Sales** | 8.4 (225 reviews) | Not enough data | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Odoo Field Service | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.7 (5 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 9.7 (5 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 9.0 (5 reviews) | 
| **CRM Integrations** | 8.7 (244 reviews) | 9.7 (5 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Odoo Field Service | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (77 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (71 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Odoo Field Service | 
|---|---|---|
| **Small-Business** | 21.7% | 66.7% | 
| **Mid-Market** | 42.7% | 26.7% | 
| **Enterprise** | 35.6% | 6.7% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.2%
- **Manufacturing:** 7.9%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### Odoo Field Service

- **Retail:** 20.0%
- **Information Technology and Services:** 20.0%
- **Computer & Network Security:** 13.3%
- **Internet:** 6.7%
- **Furniture:** 6.7%
- **Facilities Services:** 6.7%
- **Electrical/Electronic Manufacturing:** 6.7%
- **Consumer Services:** 6.7%
- **Construction:** 6.7%
- **Computer Software:** 6.7%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (273 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)

### Alternatives to Odoo Field Service

- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (526 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (449 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (371 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5377 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.4/5 stars (427 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4896 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1602 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Odoo Field Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-odoo-field-service)