# Agentforce Field Service (formerly Salesforce Field Service) vs FieldEZ Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in its ability to transform business operations, with users highlighting its autonomous dispatch feature that allows the system to proactively address issues before human intervention is needed. This capability significantly enhances operational efficiency compared to FieldEZ.
- **Users say** that FieldEZ offers a highly configurable solution with an intuitive user interface, making it accessible for non-technical staff. Reviewers appreciate the excellent training and customer service, which aids in effectively scheduling work orders and managing field service data.
- **According to verified reviews** , Agentforce Field Service has a much larger user base, reflected in its 973 total reviews compared to FieldEZ's 69. This extensive feedback contributes to a higher G2 Score, indicating greater overall user satisfaction and reliability.
- **Reviewers mention** that while FieldEZ has a quicker setup process, with users praising its ease of implementation, Agentforce Field Service still provides a robust platform that improves management of ground operations, despite a more complex onboarding experience.
- **Users highlight** that both products receive similar star ratings, but Agentforce Field Service's recent positive feedback emphasizes its significant impact on customer service and operational consistency, suggesting it may be better suited for larger organizations with complex needs.
- **G2 reviewers note** that while FieldEZ scores slightly higher in ease of use, Agentforce Field Service's advanced features, such as analytics and reporting capabilities, provide deeper insights that can drive better decision-making for businesses looking to optimize their field service operations.



| | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,047 | 69 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Mid-Market (39.1% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | $ 15 - $ 20 per user per month | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### FieldEZ

Pros:
- Customer Support (1 reviews)
- Scheduling Management (1 reviews)

Cons:
- Sync Issues (1 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.4 (47 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 8.7 (49 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 8.8 (27 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.5 (28 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.7 (50 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.6 (28 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 7.7 (41 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### FieldEZ

#### Entry-Level Pricing

Plan: FieldEZ Pro for Enterprises

Price: $ 15 - $ 20 per user per month

Description: Software solution for Medium and large Enterprises

Key Features:
- Ticket Lifecycle Management
- Warranty, Contracts and SLA Management
- Customer Management

[Browse all 3 editions](https://www.g2.com/products/fieldez/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Warranty Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **FieldEZ** | 9.2/10 | 12 |

#### User Tools - Warranty Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
| **Inventory** | Not enough data | Feature Not Available | 
| **Stakeholder Reports** | Not enough data | Not enough data | 
| **Lifecycle Reports** | Not enough data | Not enough data | 

#### Customer Insights

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
| **Fraud Detection** | Not enough data | 9.3 (5 reviews) | 
| **Trends Detection** | Not enough data | Feature Not Available | 

#### Software Integrations

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
| **CRM Integration** | Not enough data | 9.0 (7 reviews) | 
| **FSM Integration** | Not enough data | 9.2 (8 reviews) | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **FieldEZ** | 8.4/10 | 36 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 8.0 (27 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.3 (26 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.3 (29 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.3 (23 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
| **Location** | Feature Not Available | 8.5 (27 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 8.4 (29 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 8.6 (25 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 8.6 (18 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.6 (28 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.5 (27 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 8.4 (22 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 8.8 (19 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to FieldEZ (1):** [Warranty Management Software](https://www.g2.com/categories/warranty-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | FieldEZ | 
|---|---|---|
| **Small-Business** | 21.7% | 34.8% | 
| **Mid-Market** | 42.7% | 39.1% | 
| **Enterprise** | 35.5% | 26.1% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### FieldEZ

- **Information Technology and Services:** 18.8%
- **Computer Software:** 10.1%
- **Medical Devices:** 7.2%
- **Financial Services:** 5.8%
- **Computer & Network Security:** 5.8%
- **Accounting:** 5.8%
- **Automotive:** 4.3%
- **Telecommunications:** 4.3%
- **Computer Hardware:** 2.9%
- **Consumer Services:** 2.9%
- **Other:** 31.9%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (517 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (273 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (370 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (436 reviews)

### Alternatives to FieldEZ

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (517 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (374 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (408 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (370 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (436 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5353 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4880 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### FieldEZ

- Title: [What are the top 5 modules or features in FieldEZ that you have used and how?](https://www.g2.com/discussions/30782-what-are-the-top-5-modules-or-features-in-fieldez-that-you-have-used-and-how) — 1 comment, 1 upvote
  > **Top comment:** "Here are the top features from fieldez

Expense Management

Capture, approve and track expenses from the field

Asset Management

Request for spare..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-fieldez)