# Agentforce Field Service (formerly Salesforce Field Service) vs FieldEdge Comparison
---
## AI Generated Summary
- **G2 reviewers report** that **Agentforce Field Service** excels in its ability to transform business operations, with users highlighting its **autonomous dispatch and triage** capabilities that allow it to proactively address issues before human intervention is needed. This feature significantly enhances operational efficiency compared to **FieldEdge** , which is noted for its simplicity but lacks advanced automation.
- **Users say** that **FieldEdge** is particularly user-friendly, making it easy for technicians to navigate and utilize effectively. Reviewers appreciate its straightforward approach, stating it helps manage day-to-day operations without the complexity of larger platforms, which can be a drawback for **Agentforce Field Service** users who may find its extensive features overwhelming.
- **According to verified reviews** , **Agentforce Field Service** has a higher overall satisfaction rating, reflecting its robust feature set and market presence. Users mention that it has significantly improved management of ground operations, reducing inconsistencies and enhancing customer service, which contrasts with **FieldEdge**'s more basic functionality.
- **Reviewers mention** that while **FieldEdge** is effective for small businesses, it may not meet the needs of mid-market companies looking for more comprehensive solutions. In contrast, **Agentforce Field Service** is designed to cater to a broader range of business sizes, making it a better fit for those seeking scalability.
- **Users highlight** that **Agentforce Field Service** offers superior reporting and analytics features, which are crucial for data-driven decision-making. Reviewers note that these tools have greatly enhanced their operational management, whereas **FieldEdge** users have expressed a desire for more advanced reporting capabilities.
- **G2 reviewers report** that both products provide solid support, but **Agentforce Field Service** edges out with slightly higher ratings in quality of support. Users appreciate the responsiveness and helpfulness of the support team, which is essential for businesses relying on timely assistance, while **FieldEdge** users have noted some limitations in this area.



| | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,047 | 87 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (84.9% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### FieldEdge

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Expensive (1 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 7.8 (76 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 7.9 (77 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 7.2 (53 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.2 (49 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.2 (77 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.3 (50 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 7.6 (72 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### FieldEdge

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **FieldEdge** | 7.6/10 | 58 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 8.4 (51 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.5 (55 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.0 (46 reviews) | 
| **Booking** | 8.4 (270 reviews) | 7.4 (45 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Location** | Feature Not Available | 8.4 (49 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 7.8 (47 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 6.8 (37 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.1 (38 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 6.7 (17 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 7.3 (50 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 7.0 (48 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 8.1 (55 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | Feature Not Available | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Small-Business** | 21.7% | 84.9% | 
| **Mid-Market** | 42.7% | 14.0% | 
| **Enterprise** | 35.5% | 1.2% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### FieldEdge

- **Construction:** 40.7%
- **Consumer Services:** 19.8%
- **Mechanical or Industrial Engineering:** 8.1%
- **Utilities:** 7.0%
- **Facilities Services:** 4.7%
- **Retail:** 3.5%
- **Electrical/Electronic Manufacturing:** 3.5%
- **Accounting:** 1.2%
- **Building Materials:** 1.2%
- **Consumer Goods:** 1.2%
- **Other:** 9.3%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to FieldEdge

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (124 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (238 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (407 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### FieldEdge

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-fieldedge)