# Agentforce Field Service (formerly Salesforce Field Service) vs Dynamics 365 Field Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **dispatching capabilities** , with features like autonomous dispatch and triage that allow it to proactively address issues before human intervention is needed. This has significantly improved operational efficiency for many users.
- **Users say** that Dynamics 365 Field Service offers strong **integration with Microsoft products** , which is a major advantage for organizations already using the Microsoft ecosystem. Reviewers appreciate its ability to optimize field operations through advanced scheduling and resource management.
- **According to verified reviews** , Agentforce Field Service has a more user-friendly interface, making it easier for dispatchers to manage large teams quickly. One user highlighted that their dispatcher can launch the software and efficiently manage thirty technicians within minutes.
- **Reviewers mention** that while Dynamics 365 Field Service has solid features, some users experience challenges with **configuration and setup** , which can hinder the initial onboarding process. In contrast, Agentforce Field Service is noted for its smoother implementation experience.
- **Users highlight** that both products have similar scores in meeting requirements, but Agentforce Field Service stands out with a higher overall satisfaction rating, indicating a more positive user experience across the board.
- **G2 reviewers note** that while Dynamics 365 Field Service provides robust features for resource optimization, Agentforce Field Service has made significant strides in enhancing **customer service management** , leading to improved consistency and satisfaction in ground operations.



---
## Frequently Asked Questions

### What is the difference between Microsoft Dynamics 365 Field Service vs Agentforce Field Service...?

Agentforce Field Service... stands out for its higher G2 rating, stronger reviewer sentiment on ease of use, and a larger review base, while Microsoft Dynamics 365 Field Service is noted for its integration with the Microsoft ecosystem.

| [Microsoft Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) | [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) |
| --- | --- |
| 3.9/5 (156 reviews) | 4.4/5 (1049 reviews) |
| Mid-Market | Mid-Market |
| 8.0 | 7.8 |
| 8.3 | 8.5 |
| Integration with Microsoft products | Ease of use (63 all-time mentions) |



### How do the pricing models of Microsoft Dynamics 365 Field Service and Agentforce Field Service... compare?

Agentforce Field Service... is rated higher for value, with reviewers expressing greater satisfaction with its pricing relative to features.

- **Microsoft Dynamics 365 Field Service:** In recent reviews, several reviewers cite high licensing costs and note that reporting requires extra work, which can impact perceived value.
- **Agentforce Field Service...:** Reviewers highlight that while the platform can be expensive, the automation and productivity improvements are seen as delivering a positive return on investment over time.
- **Switching reasons:** Reviewers mention switching to Agentforce Field Service... for its automation, AI-driven dispatch, and improved operational efficiency despite higher initial costs.



### What are the best alternatives to Microsoft Dynamics 365 Field Service and Agentforce Field Service...?

The top 3 alternatives to Microsoft Dynamics 365 Field Service and Agentforce Field Service... are Jobber, ServiceTitan, and Skedulo.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Microsoft Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) | 3.9/5 (156 reviews) | Mid-Market | Reviewers cite high licensing costs and complex setup | Integration with Microsoft products |
| [Agentforce Field Service...](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) | 4.4/5 (1049 reviews) | Mid-Market | Reviewers note higher cost but strong automation value | Ease of use (63 all-time mentions) |
| [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5 (526 reviews) | Small-Business | — | — |
| [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | 4.4/5 (375 reviews) | Small-Business | — | — |
| [Skedulo](https://www.g2.com/products/skedulo/reviews) | 4.1/5 (422 reviews) | Mid-Market | — | — |



### Which Field Service Management features should I prioritize when comparing Microsoft Dynamics 365 Field Service and Agentforce Field Service...?

Buyers should prioritize Dispatch, Scheduling, Integration capabilities, Ease of Use, and Mobile App experience when comparing Microsoft Dynamics 365 Field Service and Agentforce Field Service....

- **Dispatch:** Agentforce Field Service... is frequently cited for its AI-driven dispatch and automation, with 63 all-time mentions for ease of use and multiple recent reviews highlighting dispatch optimization.
- **Scheduling:** Both products are praised for scheduling, but Agentforce Field Service... receives more frequent and recent positive mentions for automated and intelligent scheduling.
- **Integration capabilities:** Microsoft Dynamics 365 Field Service is noted for integration with Microsoft products (2 all-time mentions), while Agentforce Field Service... is highlighted for integration with Salesforce CRM and Data Cloud.
- **Ease of Use:** Agentforce Field Service... has 63 all-time mentions for ease of use, compared to fewer for Microsoft Dynamics 365 Field Service.
- **Mobile App experience:** Recent reviews for Agentforce Field Service... frequently mention the mobile app's strengths and areas for improvement, especially for offline access and technician usability.



### What are the pros and cons of Microsoft Dynamics 365 Field Service vs Agentforce Field Service...?

Agentforce Field Service...'s headline strength is ease of use and automation, while Microsoft Dynamics 365 Field Service is strongest for integration with Microsoft products.

- **Microsoft Dynamics 365 Field Service strengths:** Integration with Microsoft products (2 all-time mentions), scheduling (2 all-time mentions), and comprehensive feature set.
- **Microsoft Dynamics 365 Field Service trade-offs:** Reviewers cite time-consuming setup (2 all-time mentions), customization difficulties, expensive licensing, slow performance, and reporting challenges.
- **Agentforce Field Service... strengths:** Ease of use (63 all-time mentions), automation, AI-driven dispatch, and client management (4 all-time mentions).
- **Agentforce Field Service... trade-offs:** Reviewers note form design issues (14 all-time mentions), poor design (3 all-time mentions), complex setup, high cost for smaller teams, and a learning curve for advanced features.



### Is Microsoft Dynamics 365 Field Service or Agentforce Field Service... better for small businesses?

Jobber is the better fit for small businesses, as it is the top-ranked alternative with a small-business market segment and a 4.6/5 rating.

- **Microsoft Dynamics 365 Field Service:** Largest segment is Mid-Market; reviewers mention the price is steep for smaller businesses and setup can be complex.
- **Agentforce Field Service...:** Largest segment is Mid-Market; reviewers note high costs and a steep learning curve can be challenging for small teams.



### Which Field Service Management platform has better integrations?

Microsoft Dynamics 365 Field Service and Agentforce Field Service... are rated similarly for integrations, with each product favored for integration within its respective ecosystem.

- **Microsoft Dynamics 365 Field Service:** Reviewers highlight integration with Microsoft products, including Dynamics CRM, Outlook, and Teams (2 all-time mentions for integrations).
- **Agentforce Field Service...:** Reviewers frequently mention integration with Salesforce CRM and Data Cloud, with recent reviews emphasizing the value of unified data and workflow integration.



### How do Microsoft Dynamics 365 Field Service and Agentforce Field Service... compare on customer support?

Agentforce Field Service... holds a slight advantage in Quality of Support, scoring 8.5 versus Microsoft Dynamics 365 Field Service's 8.3.

- **Microsoft Dynamics 365 Field Service:** Reviewers describe support as generally responsive, with several citing helpful support teams but noting occasional delays and the need for technical expertise.
- **Agentforce Field Service...:** Reviewers consistently praise support quality, highlighting strong documentation, helpful onboarding, and effective troubleshooting, especially for complex implementations.



### Which is easier to implement, Microsoft Dynamics 365 Field Service or Agentforce Field Service...?

Microsoft Dynamics 365 Field Service and Agentforce Field Service... score within 0.2 points on Ease of Setup (8.0 vs 7.8), indicating near parity.

- **Microsoft Dynamics 365 Field Service:** Reviewers note setup can be complex and time-consuming, often requiring technical expertise, but also mention helpful onboarding resources.
- **Agentforce Field Service...:** Reviewers describe a steep learning curve and complex configuration, especially for advanced scheduling and automation, but also report that setup is manageable with experienced Salesforce admins.



### Which product has better Dispatch?

Agentforce Field Service... is more frequently cited for its advanced Dispatch capabilities, with reviewers highlighting AI-driven automation and dispatch optimization.

- **Microsoft Dynamics 365 Field Service:** Scheduling and dispatch are positively mentioned in recent reviews, but with fewer all-time mentions and less emphasis on automation.
- **Agentforce Field Service...:** Dispatch and scheduling are core strengths, with 63 all-time mentions for ease of use and multiple recent reviews praising AI-driven dispatch, route optimization, and real-time technician assignment.



| | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 3.9 out of 5 | 
| **Total Reviews** | 1,256 | 156 | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (109 reviews)
- Scheduling Management (103 reviews)

Cons:
- Improvement Needed (127 reviews)
- Learning Curve (84 reviews)

### Dynamics 365 Field Service

Pros:
- Easy Integration (2 reviews)
- Integrations (2 reviews)

Cons:
- Time-Consuming (2 reviews)
- Customization Difficulties (1 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.6 (133 reviews) | 
  | **Ease of Use** | 8.3 (942 reviews) | 8.3 (135 reviews) | 
  | **Ease of Setup** | 7.7 (805 reviews) | 8.0 (50 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 8.3 (49 reviews) | 
  | **Quality of Support** | 8.6 (365 reviews) | 8.3 (130 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.4 (47 reviews) | 
  | **Product Direction (% positive)** | 8.9 (365 reviews) | 7.6 (129 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Dynamics 365 Field Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Dynamics 365 Field Service** | 8.3/10 | 5 |

#### Territory Mapping

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Custom Territory Mapping** | Not enough data | Not enough data | 
| **Strategic Selling** | Not enough data | Not enough data | 
| **Automatic Rep Assignment** | Not enough data | Not enough data | 

#### Route Planning

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Lead Priority** | Not enough data | 9.0 (5 reviews) | 
| **Optimized Sales Routes** | Not enough data | Not enough data | 
| **Map Directions** | Not enough data | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Gamification** | Not enough data | Not enough data | 
| **Performance Dashboards** | Not enough data | 8.3 (5 reviews) | 
| **Sales Rep Tracker** | Not enough data | 8.0 (5 reviews) | 

#### Presentation and Forms

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Video and Interactive Media** | Not enough data | 7.7 (5 reviews) | 
| **Digital Contracts** | Not enough data | Not enough data | 
| **E-signature** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Customer History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Sales Forecasting** | Not enough data | Not enough data | 
| **Sales Activity Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.8/10 | 546 |
| **Dynamics 365 Field Service** | 8.0/10 | 113 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **AI Text Summarization** | 8.0 (155 reviews) | 7.7 (5 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 
| **Generative AI** | 10.0 (7 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Calendar** | 8.6 (303 reviews) | 8.2 (93 reviews) | 
| **Dispatch** | 8.7 (316 reviews) | 8.0 (80 reviews) | 
| **Roles** | 8.6 (280 reviews) | 8.1 (85 reviews) | 
| **Booking** | 8.5 (274 reviews) | 7.8 (79 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Location** | Feature Not Available | 8.3 (90 reviews) | 
| **Employee Communication** | 8.5 (284 reviews) | 8.3 (101 reviews) | 
| **Client Notifications** | 8.5 (274 reviews) | 8.2 (92 reviews) | 
| **Field Sales** | 8.4 (226 reviews) | 7.7 (16 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | 6.5 (40 reviews) | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Reports** | 8.7 (288 reviews) | 8.2 (98 reviews) | 
| **Analytics** | 8.6 (281 reviews) | 8.0 (93 reviews) | 
| **Billing & Invoicing** | 8.2 (225 reviews) | 7.8 (88 reviews) | 
| **CRM Integrations** | 8.8 (253 reviews) | 8.1 (87 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | 6.3 (15 reviews) | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (84 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (67 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (75 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Work Order Management** | 9.8 (20 reviews) | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | 9.0 (5 reviews) | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | 8.2 (37 reviews) | Not enough data | 
| **Dispatch Management** | 9.7 (31 reviews) | Not enough data | 
| **Task Scheduling** | 9.0 (47 reviews) | Not enough data | 
| **Calendar Management** | 8.3 (15 reviews) | Not enough data | 
| **Asset Tracking** | 9.2 (6 reviews) | Not enough data | 
| **Technician Management** | 10.0 (5 reviews) | Not enough data | 
| **Status Tracking** | 10.0 (13 reviews) | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | 9.4 (17 reviews) | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | 7.5 (10 reviews) | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | 9.0 (5 reviews) | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | 10.0 (10 reviews) | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | 10.0 (9 reviews) | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | 9.3 (57 reviews) | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | 10.0 (6 reviews) | Not enough data | 
| **Activity Tracking** | 10.0 (5 reviews) | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | 8.2 (11 reviews) | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | 10.0 (10 reviews) | Not enough data | 
| **Offline Access** | 8.3 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 9.3 (14 reviews) | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | 10.0 (7 reviews) | Not enough data | 
| **Automated Scheduling** | 9.0 (20 reviews) | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | 9.2 (13 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Dynamics 365 Field Service (1):** [Field Sales Software](https://www.g2.com/categories/field-sales)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Dynamics 365 Field Service | 
|---|---|---|
| **Small-Business** | 22.2% | 31.3% | 
| **Mid-Market** | 42.0% | 38.0% | 
| **Enterprise** | 35.8% | 30.7% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 9.7%
- **Manufacturing:** 8.2%
- **Consulting:** 5.0%
- **Computer Software:** 4.6%
- **Hospital & Health Care:** 4.5%
- **Telecommunications:** 4.4%
- **Automotive:** 4.0%
- **Consumer Services:** 3.7%
- **Oil & Energy:** 3.5%
- **Construction:** 3.0%
- **Other:** 49.4%

#### Dynamics 365 Field Service

- **Hospital & Health Care:** 7.3%
- **Education Management:** 5.3%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.0%
- **Accounting:** 3.3%
- **Higher Education:** 3.3%
- **Consumer Services:** 2.7%
- **Transportation/Trucking/Railroad:** 2.7%
- **Packaging and Containers:** 2.0%
- **Electrical/Electronic Manufacturing:** 2.0%
- **Other:** 62.7%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (530 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (376 reviews)
- [IFS Cloud ERP](https://www.g2.com/products/ifs-cloud-erp/reviews) — 3.9/5 stars (170 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (143 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (208 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (375 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (483 reviews)
- [Zuper](https://www.g2.com/products/zuper/reviews) — 4.7/5 stars (152 reviews)

### Alternatives to Dynamics 365 Field Service

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.4/5 stars (376 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (530 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [IFS Cloud ERP](https://www.g2.com/products/ifs-cloud-erp/reviews) — 3.9/5 stars (170 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (143 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27564 reviews)
- [Geopointe](https://www.g2.com/products/geopointe/reviews) — 4.2/5 stars (283 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (412 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (483 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Dynamics 365 Field Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service)