# Agentforce Field Service (formerly Salesforce Field Service) vs Successware Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in **ease of use** , with many users highlighting its intuitive interface that simplifies daily operations. In contrast, Successware users mention some challenges with configuration, indicating that it may not always align perfectly with their specific workflow needs.
- **Users say** that Agentforce Field Service offers robust **dispatch capabilities** , including autonomous dispatch and triage features that enhance operational efficiency. Successware, while effective in managing projects, does not provide the same level of automation, which can lead to more manual intervention in dispatching tasks.
- **Reviewers mention** that Agentforce Field Service has significantly improved **ground operations management** , reducing inconsistencies and enhancing customer service. In comparison, Successware users appreciate its comprehensive CRM functions and invoicing capabilities, but some feel it lacks the same level of operational impact.
- **According to verified reviews** , Agentforce Field Service has a strong reputation for **customer support** , with users praising the quality and responsiveness of their assistance. Successware also receives positive feedback for its tech support, but the overall sentiment leans towards Agentforce for more consistent support experiences.
- **G2 reviewers highlight** that Agentforce Field Service's **analytics and reporting features** are superior, providing actionable insights that help businesses make informed decisions. Successware offers solid reporting tools, but users feel that Agentforce's capabilities are more advanced and user-friendly.
- **Users report** that while both platforms have their strengths, Agentforce Field Service's **market presence** and recent user activity indicate a more dynamic and evolving product, with 66 recent reviews compared to Successware's lack of recent feedback. This suggests that Agentforce is more actively meeting user needs and adapting to market changes.



| | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,047 | 30 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (69.0% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Successware

**Not enough data**

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 7.8 (23 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 6.7 (23 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 6.7 (12 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 7.5 (14 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 7.8 (25 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 8.7 (14 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 6.7 (25 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Successware

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Successware** | 8.1/10 | 26 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 9.1 (20 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.5 (24 reviews) | 
| **Roles** | 8.6 (278 reviews) | 9.1 (21 reviews) | 
| **Booking** | 8.4 (270 reviews) | 8.7 (19 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Location** | Feature Not Available | 7.8 (23 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 7.8 (20 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.6 (16 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 6.3 (20 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 6.7 (13 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.3 (23 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 7.9 (21 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 8.9 (21 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 8.3 (12 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Successware | 
|---|---|---|
| **Small-Business** | 21.7% | 69.0% | 
| **Mid-Market** | 42.7% | 31.0% | 
| **Enterprise** | 35.5% | 0% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Successware

- **Consumer Services:** 34.5%
- **Construction:** 34.5%
- **Facilities Services:** 10.3%
- **Telecommunications:** 6.9%
- **Professional Training & Coaching:** 3.4%
- **Mechanical or Industrial Engineering:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Electrical/Electronic Manufacturing:** 3.4%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to Successware

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4864 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5342 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1579 reviews)
- [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) — 3.8/5 stars (962 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Successware

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-clockwork-ip-successware)