# Agentforce Communications (formerly Salesforce Communications Cloud) vs Conga CPQ Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Conga CPQ excels in its **flexibility and customization** , allowing users to tackle a wide range of real-world scenarios. Many users appreciate the ability to set up complex product rules and pricing logic directly within Salesforce, which enhances their quoting processes.
- **Users say** that Salesforce Communications Cloud stands out for its **seamless integration** with other Salesforce products, making it easy to centralize customer interactions. Reviewers highlight the automation tools and workflows that save time and improve communication consistency.
- **According to verified reviews** , Conga CPQ is praised for its **quick implementation** and intuitive onboarding process. Users have noted that it offers a wealth of out-of-the-box features, making it easier to integrate with various external tools and adapt to specific business needs.
- **Reviewers mention** that Salesforce Communications Cloud is **user-friendly** , with many finding it easy to update and share information with clients and colleagues. This ease of use contributes to a positive daily experience for users, who appreciate its professional interface.
- **G2 reviewers highlight** that while Conga CPQ has a solid overall rating, it sometimes faces challenges in matching specific workflow needs, particularly in configuration. Users have pointed out that while it offers great customization, it can be complex to navigate for certain setups.
- **Users report** that Salesforce Communications Cloud, while effective, may not offer the same level of **customization** as Conga CPQ. However, its strong support and ease of implementation make it a reliable choice for organizations looking for straightforward communication solutions.



| | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 27 | 237 | 
| **Largest Market Segment** | Enterprise (57.7% of reviews) | Enterprise (61.9% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 User Per Month | 

---
## Top Pros & Cons

### Agentforce Communications (formerly Salesforce Communications Cloud)

Pros:
- Automation (1 reviews)
- Capabilities (1 reviews)

Cons:
- Complexity (1 reviews)
- Complex Setup (1 reviews)

### Conga CPQ

Pros:
- Ease of Use (40 reviews)
- Integrations (27 reviews)

Cons:
- Complexity (19 reviews)
- Complex Setup (17 reviews)

---
## Ratings Comparison
| Rating | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
  | **Meets Requirements** | 9.2 (20 reviews) | 8.4 (189 reviews) | 
  | **Ease of Use** | 8.8 (21 reviews) | 8.3 (195 reviews) | 
  | **Ease of Setup** | 8.6 (18 reviews) | 8.1 (140 reviews) | 
  | **Ease of Admin** | 8.9 (18 reviews) | 8.2 (118 reviews) | 
  | **Quality of Support** | 8.4 (19 reviews) | 8.2 (174 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (18 reviews) | 8.6 (120 reviews) | 
  | **Product Direction (% positive)** | 8.2 (19 reviews) | 8.5 (184 reviews) | 

---
## Pricing

### Agentforce Communications (formerly Salesforce Communications Cloud)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Conga CPQ

#### Entry-Level Pricing

Plan: Conga Advantage and Smart CPQ

Price: Contact Us 1 User Per Month

Description: Conga CPQ drives increased sales with compelling, personalized, and accurate quotes and pricing across all revenue streams—direct, partner, and online 

Key Features:
- Single Data Model: Built on a unified data architecture, Conga CPQ ensures consistent, synchronized data across your entire revenue lifecycle, from CRM to CLM and Billing—reducing errors and manual entry. 
- Enterprise-Grade Complexity and Scalability: Conga CPQ is engineered to support global enterprise needs, handling advanced configurations, pricing scenarios, and quoting volumes with ease. It’s trusted by Fortune 500 companies to manage scale without compromise. 
- Simplified Administration: Empower business users with low-code tools to manage product catalogs, rules, and pricing logic—eliminating IT bottlenecks and reducing administrative overhead.

[Learn more about Conga CPQ](https://www.g2.com/products/conga-cpq/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Communications (formerly Salesforce Communications Cloud)** | N/A | N/A |
| **Conga CPQ** | 8.4/10 | 171 |

#### Configuration - cpq

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Product Catalog** | 9.1 (11 reviews) | 8.6 (118 reviews) ✓ Verified | 
| **Guided Selling** | 9.1 (11 reviews) | 8.3 (85 reviews) ✓ Verified | 
| **Configuration Rules** | 8.9 (11 reviews) | 8.3 (113 reviews) ✓ Verified | 
| **Price Configuration** | 8.8 (10 reviews) | 8.6 (130 reviews) ✓ Verified | 
| **Visual Configuration** | 9.5 (10 reviews) | 7.8 (95 reviews) ✓ Verified | 

#### Pricing

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Pricing Flexibility** | 8.8 (10 reviews) | 8.2 (110 reviews) ✓ Verified | 
| **Discounting** | 8.0 (11 reviews) | 8.0 (112 reviews) ✓ Verified | 
| **Commerical Rules** | 9.4 (9 reviews) | 8.2 (95 reviews) ✓ Verified | 
| **Terms and Conditions** | 9.1 (9 reviews) | 8.0 (94 reviews) ✓ Verified | 
| **Approval Workflow** | 8.8 (10 reviews) | 8.5 (111 reviews) ✓ Verified | 
| **Renewals** | 8.8 (11 reviews) | 7.9 (83 reviews) ✓ Verified | 

#### Quoting

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Grouping** | 8.3 (10 reviews) | 8.2 (85 reviews) ✓ Verified | 
| **Version Control** | 8.8 (11 reviews) | 8.1 (89 reviews) ✓ Verified | 
| **Quote Document Generation** | 8.8 (11 reviews) | 8.4 (113 reviews) ✓ Verified | 
| **Ordering** | 9.1 (11 reviews) | 8.4 (93 reviews) ✓ Verified | 
| **Contracts** | 9.1 (11 reviews) | 8.5 (86 reviews) ✓ Verified | 

#### Admin

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Configuration Ease of Admin** | 9.3 (10 reviews) | 8.2 (79 reviews) ✓ Verified | 
| **Pricing Administration** | 9.2 (10 reviews) | 8.4 (69 reviews) ✓ Verified | 
| **Workflow Management** | 9.2 (10 reviews) | 8.5 (58 reviews) ✓ Verified | 
| **Document Management** | 9.6 (8 reviews) | 8.4 (60 reviews) ✓ Verified | 

#### Channels

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Mobile User Support** | 7.0 (9 reviews) | 8.2 (63 reviews) ✓ Verified | 
| **Channel Partner Support** | 9.0 (7 reviews) | 8.2 (54 reviews) ✓ Verified | 
| **eCommerce** | 9.2 (8 reviews) | 8.7 (56 reviews) ✓ Verified | 

#### Platform

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **CRM Integration** | 9.0 (10 reviews) | 9.1 (64 reviews) ✓ Verified | 
| **Integration API** | 9.2 (10 reviews) | 8.9 (57 reviews) ✓ Verified | 
| **Internationalization** | 9.2 (10 reviews) | 9.1 (44 reviews) ✓ Verified | 
| **Scalability** | 9.3 (10 reviews) | 8.5 (66 reviews) ✓ Verified | 
| **Reporting and Dashboards** | 9.3 (9 reviews) | 8.5 (58 reviews) ✓ Verified | 
| **ERP Integration** | Not enough data | Not enough data | 

#### Generative AI - cpq

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Dynamic Quoting** | Not enough data | Not enough data | 
| **Dynamic Pricing** | Not enough data | Not enough data | 
| **Personalized Sale Recommendations** | Not enough data | Not enough data | 

### Integrated Revenue and Customer Management (IRCM) for CSPs

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Communications (formerly Salesforce Communications Cloud)** | N/A | N/A |
| **Conga CPQ** | N/A | N/A |

#### Customer Management

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Customer Lifecycle Management - IRCM for CSPs** | Not enough data | Not enough data | 
| **CSP Industry - IRCM for CSPs** | Not enough data | Not enough data | 
| **Customer Self-Service - IRCM for CSPs** | Not enough data | Not enough data | 
| **CRM Integration - IRCM for CSPs** | Not enough data | Not enough data | 

#### Revenue Management

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Financial Analysis - IRCM for CSPs** | Not enough data | Not enough data | 
| **Compliance - IRCM for CSPs** | Not enough data | Not enough data | 
| **Revenue Management - IRCM for CSPs** | Not enough data | Not enough data | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Communications (formerly Salesforce Communications Cloud)** | N/A | N/A |
| **Conga CPQ** | 9.0/10 | 16 |

#### Customer Requirements

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Quoting** | Not enough data | 9.3 (10 reviews) | 
| **Configuration** | Not enough data | 9.2 (12 reviews) | 
| **Pricing** | Not enough data | 9.1 (11 reviews) | 

#### Contracts

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Creation** | Not enough data | 9.0 (7 reviews) | 
| **Negotiation** | Not enough data | 8.3 (7 reviews) | 
| **Execution** | Not enough data | 8.8 (7 reviews) | 

#### Revenue

| Feature | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Invoicing** | Not enough data | 9.2 (6 reviews) | 
| **Matching** | Not enough data | 8.9 (6 reviews) | 
| **Recognition** | Not enough data | 8.9 (6 reviews) | 

---
## Categories
**Shared Categories (2):** [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [CPQ Software](https://www.g2.com/categories/cpq)

**Unique to Agentforce Communications (formerly Salesforce Communications Cloud) (1):** [Integrated Revenue and Customer Management (IRCM) for CSPs Software](https://www.g2.com/categories/integrated-revenue-and-customer-management-ircm-for-csps)



---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Communications (formerly Salesforce Communications Cloud) | Conga CPQ | 
|---|---|---|
| **Small-Business** | 19.2% | 8.4% | 
| **Mid-Market** | 23.1% | 29.8% | 
| **Enterprise** | 57.7% | 61.9% | 

### By Industry

#### Agentforce Communications (formerly Salesforce Communications Cloud)

- **Information Technology and Services:** 30.8%
- **Telecommunications:** 23.1%
- **Computer Software:** 11.5%
- **Consumer Electronics:** 7.7%
- **Public Safety:** 3.8%
- **Non-Profit Organization Management:** 3.8%
- **Management Consulting:** 3.8%
- **Financial Services:** 3.8%
- **Events Services:** 3.8%
- **Banking:** 3.8%
- **Other:** 3.8%

#### Conga CPQ

- **Computer Software:** 26.5%
- **Information Technology and Services:** 16.9%
- **Hospital & Health Care:** 6.4%
- **Consulting:** 3.7%
- **Internet:** 3.7%
- **Computer & Network Security:** 2.7%
- **Telecommunications:** 2.3%
- **Information Services:** 2.3%
- **Medical Devices:** 2.3%
- **Accounting:** 1.8%
- **Other:** 31.5%

---
## Alternatives

### Alternatives to Agentforce Communications (formerly Salesforce Communications Cloud)

- [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) — 4.4/5 stars (714 reviews)
- [DealHub](https://www.g2.com/products/dealhub/reviews) — 4.7/5 stars (848 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2938 reviews)
- [Proposify](https://www.g2.com/products/proposify/reviews) — 4.6/5 stars (1138 reviews)
- [PandaDoc](https://www.g2.com/products/pandadoc/reviews) — 4.7/5 stars (3592 reviews)
- [Qwilr](https://www.g2.com/products/qwilr/reviews) — 4.6/5 stars (909 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (683 reviews)
- [Everstage](https://www.g2.com/products/everstage/reviews) — 4.8/5 stars (2058 reviews)
- [Zuora](https://www.g2.com/products/zuora-zuora/reviews) — 3.9/5 stars (311 reviews)
- [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews) — 4.0/5 stars (276 reviews)

### Alternatives to Conga CPQ

- [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) — 4.2/5 stars (1502 reviews)
- [DealHub](https://www.g2.com/products/dealhub/reviews) — 4.7/5 stars (848 reviews)
- [QuoteWerks](https://www.g2.com/products/quotewerks/reviews) — 4.4/5 stars (205 reviews)
- [Vendavo](https://www.g2.com/products/vendavo-vendavo/reviews) — 4.3/5 stars (68 reviews)
- [CloudSense](https://www.g2.com/products/cloudsense/reviews) — 4.3/5 stars (95 reviews)
- [ConnectWise CPQ](https://www.g2.com/products/connectwise-cpq/reviews) — 4.0/5 stars (142 reviews)
- [XaitCPQ](https://www.g2.com/products/xaitcpq/reviews) — 4.4/5 stars (43 reviews)
- [Experlogix CPQ](https://www.g2.com/products/experlogix-cpq/reviews) — 4.6/5 stars (102 reviews)
- [IBM Sterling Configure, Price, Quote](https://www.g2.com/products/ibm-sterling-configure-price-quote/reviews) — 4.0/5 stars (89 reviews)
- [Oracle CPQ](https://www.g2.com/products/oracle-cpq/reviews) — 4.0/5 stars (276 reviews)

---
## Top Discussions

### Agentforce Communications (formerly Salesforce Communications Cloud)

- Title: [What is communication cloud salesforce?](https://www.g2.com/discussions/what-is-communication-cloud-salesforce) — 1 comment
  > **Top comment:** "Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a..."

### Conga CPQ

- Title: [Apttus CPQ Integration with Oracle EBS R12 and SFDC](https://www.g2.com/discussions/apttus-cpq-integration-with-oracle-ebs-r12-and-sfdc) — 1 comment, 1 upvote
  > **Top comment:** "We are also looking the same integration solutions between these applications.
Apttus CPQ Integration requirements with Oracle EBS R12 and SFDC. 

Any help..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-communications-formerly-salesforce-communications-cloud-vs-conga-cpq)