# Agentforce 360 Platform (formerly Salesforce Platform), TestRail vs Zephyr Enterprise Comparison

| | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 4,004 | 611 | 80 | 
| **Largest Market Segment** | Mid-Market (45.6% of reviews) | Mid-Market (50.1% of reviews) | Small-Business (41.6% of reviews) | 
| **Entry Level Price** | $25/user/month*  (billed annually) | Starting at $35.00 1 user Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce 360 Platform (formerly Salesforce Platform)

Pros:
- Ease of Use (1592 reviews)
- Features (780 reviews)

Cons:
- Learning Curve (561 reviews)
- Complexity (525 reviews)

### TestRail

Pros:
- Organization (13 reviews)
- Test Cases (13 reviews)

Cons:
- Slow Performance (8 reviews)
- Slow Loading (6 reviews)

### Zephyr Enterprise

Pros:
- Automation (1 reviews)
- Bug Detection (1 reviews)

Cons:
- Learning Curve (1 reviews)
- Poor UI (1 reviews)

---
## Ratings Comparison
| Rating | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (2367 reviews) | 8.6 (461 reviews) | 8.3 (69 reviews) | 
  | **Ease of Use** | 8.5 (3137 reviews) | 8.6 (463 reviews) | 7.8 (71 reviews) | 
  | **Ease of Setup** | 8.4 (1916 reviews) | 8.6 (190 reviews) | 8.4 (39 reviews) | 
  | **Ease of Admin** | 8.5 (805 reviews) | 8.6 (173 reviews) | 8.6 (38 reviews) | 
  | **Quality of Support** | 8.5 (2111 reviews) | 8.4 (382 reviews) | 8.2 (55 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (800 reviews) | 8.6 (165 reviews) | 8.3 (33 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2330 reviews) | 8.5 (433 reviews) | 7.1 (69 reviews) | 

---
## Pricing

### Agentforce 360 Platform (formerly Salesforce Platform)

#### Entry-Level Pricing

Plan: Platform Starter

Price: $25 /user/month*  (billed annually)

Description: Users access apps built with the following services:


Key Features:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder 

[Browse all 3 editions](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/pricing)

#### Free Trial

Yes

### TestRail

#### Entry-Level Pricing

Plan: Professional Cloud 

Price: Starting at $35.00 1 user Per Month

Description: Our cloud-based/SaaS edition hosted on our fast and secure servers.

Key Features:
- No IT required, get started in minutes
- Automated updates & optimizations
- Secure hosting on super-fast servers

[Browse all 3 editions](https://www.g2.com/products/testrail/pricing)

#### Free Trial

Yes

### Zephyr Enterprise

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Data Masking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.1/10 | 16 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Data Masking

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Sensitive Fields** | 9.5 (14 reviews) | Not enough data | Not enough data | 
| **Dynamic Masking** | 9.2 (14 reviews) | Not enough data | Not enough data | 
| **Static Masking** | 9.1 (13 reviews) | Not enough data | Not enough data | 
| **Consistent Masking** | 9.2 (13 reviews) | Not enough data | Not enough data | 
| **Random Masking** | 8.6 (13 reviews) | Not enough data | Not enough data | 

### Workplace Innovation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 371 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Application Deployment** | 8.9 (281 reviews) | Not enough data | Not enough data | 
| **Native Deployment** | 8.8 (272 reviews) | Not enough data | Not enough data | 
| **Data Security** | 9.3 (294 reviews) | Not enough data | Not enough data | 
| **Access Control** | 9.0 (294 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.2 (296 reviews) | Not enough data | Not enough data | 
| **Lifecycle Management** | 9.0 (283 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Workflow Automation** | 9.0 (321 reviews) | Not enough data | Not enough data | 
| **Workflow Mapping** | 8.9 (307 reviews) | Not enough data | Not enough data | 
| **Real-Time Updates** | 9.1 (315 reviews) | Not enough data | Not enough data | 

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Application Templates** | 8.9 (284 reviews) | Not enough data | Not enough data | 
| **UI Code Extending** | 8.6 (245 reviews) | Not enough data | Not enough data | 
| **WYSIWYG Editor** | 8.5 (235 reviews) | Not enough data | Not enough data | 
| **Collaborative Development** | 9.0 (265 reviews) | Not enough data | Not enough data | 

### Test Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **TestRail** | 8.4/10 | 242 |
| **Zephyr Enterprise** | 8.4/10 | 12 |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Test Repository** | Not enough data | 8.9 (229 reviews) | 8.9 (11 reviews) | 
| **Integration** | Not enough data | 7.9 (226 reviews) | 8.0 (11 reviews) | 
| **Test Diversity** | Not enough data | 8.6 (227 reviews) | 8.5 (12 reviews) | 

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.3 (225 reviews) | 9.1 (11 reviews) | 
| **Version Control** | Not enough data | 8.2 (209 reviews) | 8.0 (9 reviews) | 
| **Scaling** | Not enough data | 8.4 (208 reviews) | 7.6 (9 reviews) | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | Not enough data | 
| **Automated Provisioning** | Not enough data | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | Not enough data | 
| **Centralized Management** | Not enough data | Not enough data | Not enough data | 
| **Self-Service Access Requests** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | Not enough data | 
| **BYOD support** | Not enough data | Not enough data | Not enough data | 
| **Password Vault** | Not enough data | Not enough data | Not enough data | 
| **Centralized management** | Not enough data | Not enough data | Not enough data | 
| **Role-based security** | Not enough data | Not enough data | Not enough data | 
| **Live notifications** | Not enough data | Not enough data | Not enough data | 
| **Live session recording & playback** | Not enough data | Not enough data | Not enough data | 
| **Hide passwords** | Not enough data | Not enough data | Not enough data | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | Not enough data | 

#### Monitoring

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | Not enough data | 
| **Activity Logging** | Not enough data | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Audit log** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 

### Cloud Migration

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 119 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Data Migration** | 9.2 (104 reviews) | Not enough data | Not enough data | 
| **Data Variety** | 9.1 (99 reviews) | Not enough data | Not enough data | 
| **Alerts and Logging** | 8.9 (99 reviews) | Not enough data | Not enough data | 
| **Data Replication** | 8.7 (96 reviews) | Not enough data | Not enough data | 

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Backup and Recovery** | 9.1 (96 reviews) | Not enough data | Not enough data | 
| **Integration Variety** | 9.0 (98 reviews) | Not enough data | Not enough data | 
| **Access and Security** | 9.2 (102 reviews) | Not enough data | Not enough data | 
| **Real time Monitoring** | 9.1 (99 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Data Protection** | 9.3 (103 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Cloud Migration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.9 (14 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.5 (14 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (15 reviews) | Not enough data | Not enough data | 

### Consent Management Platform (CMP)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.0/10 | 30 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Dashboard** | 9.1 (27 reviews) | Not enough data | Not enough data | 
| **Reporting** | 9.2 (27 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.2 (28 reviews) | Not enough data | Not enough data | 
| **End-user management** | 9.0 (27 reviews) | Not enough data | Not enough data | 
| **Audit trails** | 9.0 (25 reviews) | Not enough data | Not enough data | 
| **APIs** | 8.8 (25 reviews) | Not enough data | Not enough data | 
| **Mobile SDK** | 8.7 (24 reviews) | Not enough data | Not enough data | 
| **Customizable design** | 8.9 (27 reviews) | Not enough data | Not enough data | 
| **Server-side storage** | 9.1 (25 reviews) | Not enough data | Not enough data | 

### Customer Identity and Access Management (CIAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 347 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Self-registration and self-service** | 8.6 (300 reviews) | Not enough data | Not enough data | 
| **Authentication** | 9.1 (317 reviews) | Not enough data | Not enough data | 
| **Scalability** | 9.2 (314 reviews) | Not enough data | Not enough data | 
| **Consent and preference management** | 8.9 (305 reviews) | Not enough data | Not enough data | 
| **Social login** | 8.6 (290 reviews) | Not enough data | Not enough data | 
| **Customer data linking** | 9.1 (320 reviews) | Not enough data | Not enough data | 

#### AI Authentication Risk Management - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Adaptive MFA** | 9.3 (9 reviews) | Not enough data | Not enough data | 
| **Anomaly Detection** | 8.7 (10 reviews) | Not enough data | Not enough data | 
| **Fraudulent Login Detection** | 9.8 (10 reviews) | Not enough data | Not enough data | 
| **Adaptive Authentication Policies** | 9.0 (7 reviews) | Not enough data | Not enough data | 
| **Risk-Based Authentication** | 9.2 (10 reviews) | Not enough data | Not enough data | 

#### AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Behavioral Biometric Analysis** | 7.9 (8 reviews) | Not enough data | Not enough data | 
| **Liveness Detection** | 8.1 (9 reviews) | Not enough data | Not enough data | 

#### AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Account Recovery Assistants** | 8.8 (10 reviews) | Not enough data | Not enough data | 
| **Constraint Enforcement** | 7.7 (8 reviews) | Not enough data | Not enough data | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 92 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **User provisioning** | 8.6 (74 reviews) | Not enough data | Not enough data | 
| **Password manager** | 8.7 (76 reviews) | Not enough data | Not enough data | 
| **Single Sign-on** | 8.9 (78 reviews) | Not enough data | Not enough data | 
| **Enforces policies** | 8.7 (74 reviews) | Not enough data | Not enough data | 
| **Authentication** | 9.3 (76 reviews) | Not enough data | Not enough data | 
| **Multi-factor authentication** | 9.1 (78 reviews) | Not enough data | Not enough data | 

####  Type

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **On-premises solution** | 8.7 (73 reviews) | Not enough data | Not enough data | 
| **Cloud-solution** | 8.7 (75 reviews) | Not enough data | Not enough data | 

####  Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Tracking** | 8.8 (73 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.9 (74 reviews) | Not enough data | Not enough data | 
| **Access & Permission Change Reporting** | 9.0 (14 reviews) | Not enough data | Not enough data | 
| **Compliance & Audit Trail Export** | 9.4 (12 reviews) | Not enough data | Not enough data | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Adaptive & Contextual Access Control** | 8.3 (12 reviews) | Not enough data | Not enough data | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Identity Lifecycle Management** | 8.8 (12 reviews) | Not enough data | Not enough data | 
| **Self‑Service Account Management** | 8.3 (12 reviews) | Not enough data | Not enough data | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **AI‑Driven Access Anomaly Detection** | 7.5 (12 reviews) | Not enough data | Not enough data | 
| **Automated Policy Tuning** | 7.2 (12 reviews) | Not enough data | Not enough data | 
| **Predictive Role Recommendations** | 7.6 (12 reviews) | Not enough data | Not enough data | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.3/10 | 77 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Configuration Management** | 9.2 (61 reviews) | Not enough data | Not enough data | 
| **Access Control** | 9.2 (63 reviews) | Not enough data | Not enough data | 
| **Orchestration** | 9.2 (62 reviews) | Not enough data | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Automation** | 9.3 (63 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.3 (62 reviews) | Not enough data | Not enough data | 
| **Extensibility** | 9.4 (62 reviews) | Not enough data | Not enough data | 

#### Processes

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Pipeline Control** | 9.2 (62 reviews) | Not enough data | Not enough data | 
| **Workflow Visualization** | 9.4 (62 reviews) | Not enough data | Not enough data | 
| **Continuous Deployment** | 9.2 (62 reviews) | Not enough data | Not enough data | 

### Drag and Drop App Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.5/10 | 87 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **App complexity** | 7.9 (73 reviews) | Not enough data | Not enough data | 
| **App Variety** | 8.4 (67 reviews) | Not enough data | Not enough data | 
| **Customized Branding** | 8.6 (65 reviews) | Not enough data | Not enough data | 
| **Application Templates** | 8.4 (65 reviews) | Not enough data | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Data Migration** | 8.5 (64 reviews) | Not enough data | Not enough data | 
| **Data Synchronization** | 8.6 (66 reviews) | Not enough data | Not enough data | 
| **Data Security** | 9.0 (66 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Drag and Drop App Builder

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Adaptive Learning** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.5 (20 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | Not enough data | 

### Application Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 163 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Ease of Use** | 9.0 (137 reviews) | Not enough data | Not enough data | 
| **File Management** | 8.8 (130 reviews) | Not enough data | Not enough data | 
| **Multi-Language Support** | 8.7 (121 reviews) | Not enough data | Not enough data | 
| **Customization** | 9.1 (130 reviews) | Not enough data | Not enough data | 
| **Straight-Out-the-Box Functionality** | 8.7 (128 reviews) | Not enough data | Not enough data | 
| **Help Guides** | 8.8 (123 reviews) | Not enough data | Not enough data | 
| **Patching & Updates** | 9.0 (121 reviews) | Not enough data | Not enough data | 

### Automation Testing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Functionality 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Test Feedback** | Not enough data | Not enough data | Not enough data | 
| **Test History** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Test Variety** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Organization** | Not enough data | Not enough data | Not enough data | 
| **Reliability** | Not enough data | Not enough data | Not enough data | 
| **Thoroughness** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Automation Testing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 27 |
| **TestRail** | 6.7/10 | 12 |
| **Zephyr Enterprise** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.9 (21 reviews) | 6.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (20 reviews) | 6.7 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (20 reviews) | 7.2 (10 reviews) | Not enough data | 

### Low-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 356 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Application Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **UI Code Extending** | 8.6 (227 reviews) | Not enough data | Not enough data | 
| **Programming Code Extending** | 8.6 (230 reviews) | Not enough data | Not enough data | 
| **Customized Branding** | 8.7 (249 reviews) | Not enough data | Not enough data | 
| **Application Templates** | 8.6 (239 reviews) | Not enough data | Not enough data | 
| **Workflows** | 8.9 (271 reviews) | Not enough data | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Data Migration** | 8.8 (261 reviews) | Not enough data | Not enough data | 
| **Data Synchronization** | 8.9 (262 reviews) | Not enough data | Not enough data | 
| **Data Security** | 9.2 (260 reviews) | Not enough data | Not enough data | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Application Deployment** | 8.9 (235 reviews) | Not enough data | Not enough data | 
| **Platform Compatability** | 8.9 (247 reviews) | Not enough data | Not enough data | 
| **Lifecycle Management** | 8.9 (233 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Low-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Adaptive Learning** | 8.9 (41 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.1 (39 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (41 reviews) | Not enough data | Not enough data | 

### Cloud Platform as a Service (PaaS)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 825 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Application Deployment** | 8.7 (586 reviews) | Not enough data | Not enough data | 
| **Development Tools** | 8.6 (567 reviews) | Not enough data | Not enough data | 
| **Development Environment** | 8.6 (518 reviews) | Not enough data | Not enough data | 
| **Language Support** | 8.6 (545 reviews) | Not enough data | Not enough data | 
| **Testing** | 8.5 (512 reviews) | Not enough data | Not enough data | 

#### Database

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Database Management** | 9.0 (565 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.8 (658 reviews) | Not enough data | Not enough data | 
| **Auto Scaling** | 8.5 (505 reviews) | Not enough data | Not enough data | 
| **Backup / Recovery** | 8.6 (550 reviews) | Not enough data | Not enough data | 
| **Storage** | 8.6 (603 reviews) | Not enough data | Not enough data | 

#### Infrastructure

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Networking** | 8.5 (554 reviews) | Not enough data | Not enough data | 
| **Virtual Machines** | 8.1 (514 reviews) | Not enough data | Not enough data | 
| **Security** | 9.1 (588 reviews) | Not enough data | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 214 |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### User Interface Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **WYSIWYG Editor** | 8.4 (133 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customized Branding** | 8.6 (152 reviews) ✓ Verified | Not enough data | Not enough data | 
| **App Templates** | 8.7 (154 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow Management** | 9.1 (156 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Data Migration** | 8.9 (149 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Data Synchronization** | 8.9 (157 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Data Security** | 9.1 (155 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Application Deployment** | 8.8 (141 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Platform Compatibility** | 8.9 (146 reviews) | Not enough data | Not enough data | 
| **Lifecycle Management** | 8.9 (144 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Adaptive Learning** | 8.6 (32 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.4 (32 reviews) | Not enough data | Not enough data | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **TestRail** | N/A | N/A |
| **Zephyr Enterprise** | N/A | N/A |

#### Compliance

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Access Management** | Not enough data | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Database Management** | Not enough data | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | Not enough data | 

#### Security 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Software Testing Tools](https://www.g2.com/categories/software-testing)

**Unique to Agentforce 360 Platform (formerly Salesforce Platform) (13):** [Application Development Platforms ](https://www.g2.com/categories/application-development-platforms), [DevOps Platforms](https://www.g2.com/categories/devops-platforms), [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp), [Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms), [Data Masking Software](https://www.g2.com/categories/data-masking), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam), [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam), [Cloud Migration Software](https://www.g2.com/categories/cloud-migration), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas)

**Unique to TestRail (1):** [Test Management Tools](https://www.g2.com/categories/test-management)

**Unique to Zephyr Enterprise (2):** [Automation Testing Tools](https://www.g2.com/categories/automation-testing-tools), [Test Management Tools](https://www.g2.com/categories/test-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce 360 Platform (formerly Salesforce Platform) | TestRail | Zephyr Enterprise | 
|---|---|---|---|
| **Small-Business** | 20.5% | 29.8% | 41.6% | 
| **Mid-Market** | 45.6% | 50.1% | 35.1% | 
| **Enterprise** | 33.8% | 20.1% | 23.4% | 

### By Industry

#### Agentforce 360 Platform (formerly Salesforce Platform)

- **Computer Software:** 13.7%
- **Information Technology and Services:** 12.0%
- **Financial Services:** 6.9%
- **Non-Profit Organization Management:** 4.2%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.8%
- **Telecommunications:** 2.8%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.5%
- **Manufacturing:** 2.2%
- **Other:** 47.1%

#### TestRail

- **Computer Software:** 29.5%
- **Information Technology and Services:** 15.9%
- **Financial Services:** 4.1%
- **Automotive:** 3.9%
- **Computer Games:** 3.1%
- **Internet:** 2.4%
- **Transportation/Trucking/Railroad:** 2.4%
- **Marketing and Advertising:** 2.4%
- **Computer & Network Security:** 2.2%
- **Gambling & Casinos:** 2.0%
- **Other:** 32.2%

#### Zephyr Enterprise

- **Computer Software:** 22.1%
- **Information Technology and Services:** 19.5%
- **Telecommunications:** 6.5%
- **Higher Education:** 3.9%
- **Internet:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Banking:** 3.9%
- **Computer Hardware:** 2.6%
- **Computer Networking:** 2.6%
- **Online Media:** 2.6%
- **Other:** 28.6%

---
## Alternatives

### Alternatives to Agentforce 360 Platform (formerly Salesforce Platform)

- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1548 reviews)
- [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) — 4.5/5 stars (578 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.5/5 stars (1796 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (538 reviews)
- [AppSheet](https://www.g2.com/products/appsheet/reviews) — 4.8/5 stars (405 reviews)
- [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) — 4.5/5 stars (1052 reviews)
- [Mendix](https://www.g2.com/products/mendix/reviews) — 4.4/5 stars (326 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (164 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3269 reviews)

### Alternatives to TestRail

- [BrowserStack](https://www.g2.com/products/browserstack/reviews) — 4.4/5 stars (3330 reviews)
- [Tuskr](https://www.g2.com/products/tuskr/reviews) — 4.6/5 stars (571 reviews)
- [Qase](https://www.g2.com/products/qase/reviews) — 4.7/5 stars (307 reviews)
- [PractiTest](https://www.g2.com/products/practitest/reviews) — 4.3/5 stars (233 reviews)
- [OpenText Application Quality Management](https://www.g2.com/products/opentext-application-quality-management/reviews) — 4.0/5 stars (133 reviews)
- [Tricentis qTest](https://www.g2.com/products/tricentis-qtest/reviews) — 4.3/5 stars (104 reviews)
- [SpiraTest](https://www.g2.com/products/spiratest/reviews) — 4.3/5 stars (62 reviews)
- [TestLink](https://www.g2.com/products/testlink/reviews) — 4.4/5 stars (61 reviews)
- [QMetry Test Management](https://www.g2.com/products/qmetry-test-management/reviews) — 3.9/5 stars (38 reviews)
- [TestCollab](https://www.g2.com/products/testcollab/reviews) — 4.4/5 stars (37 reviews)

### Alternatives to Zephyr Enterprise

- [BrowserStack](https://www.g2.com/products/browserstack/reviews) — 4.4/5 stars (3330 reviews)
- [Qase](https://www.g2.com/products/qase/reviews) — 4.7/5 stars (307 reviews)
- [OpenText Application Quality Management](https://www.g2.com/products/opentext-application-quality-management/reviews) — 4.0/5 stars (133 reviews)
- [Tricentis qTest](https://www.g2.com/products/tricentis-qtest/reviews) — 4.3/5 stars (104 reviews)
- [QMetry Test Management](https://www.g2.com/products/qmetry-test-management/reviews) — 3.9/5 stars (38 reviews)
- [PractiTest](https://www.g2.com/products/practitest/reviews) — 4.3/5 stars (233 reviews)
- [Cypress](https://www.g2.com/products/cypress/reviews) — 4.7/5 stars (107 reviews)
- [TestLink](https://www.g2.com/products/testlink/reviews) — 4.4/5 stars (61 reviews)
- [Xray Test Management](https://www.g2.com/products/xray-test-management/reviews) — 4.3/5 stars (18 reviews)
- [Katalon True Platform](https://www.g2.com/products/katalon-true-platform/reviews) — 4.4/5 stars (224 reviews)

---
## Top Discussions

### Agentforce 360 Platform (formerly Salesforce Platform)

- Title: [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) — 5 comments, 2 upvotes
  > **Top comment:** "Learn how to create new accounts, and update existing leads and contacts. "
- Title: [What is Salesforce Platform used for?](https://www.g2.com/discussions/what-is-salesforce-platform-used-for) — 2 comments
  > **Top comment:** "It's a system that helps you manage all past sales activity and understand your business' pipeline. "
- Title: [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) — 2 comments, 1 upvote
  > **Top comment:** "Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.

It has..."
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/salesforce-authenticator-how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "Go to Salesforce Authenticator app and click Add an Account.
"
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take..."

### TestRail

- Title: [What is TestRail used for?](https://www.g2.com/discussions/testrail-what-is-testrail-used-for) — 2 comments
  > **Top comment:** "TestRail serves as a web-based tool for managing test cases. Testers, developers, and team leaders employ it to efficiently organize, track, and oversee..."
- Title: [What is TestRail tool?](https://www.g2.com/discussions/what-is-testrail-tool) — 2 comments
  > **Top comment:** "TestRail is one of the best software testing tool for test management. It helps in Creating , Monitoring and Maintaining Test plans ,Test suites and Test..."
- Title: [Mobile version will come?](https://www.g2.com/discussions/25212-mobile-version-will-come) — 2 comments, 3 upvotes
  > **Top comment:** "Yes"
- Title: [Is TestRail free for Jira?](https://www.g2.com/discussions/is-testrail-free-for-jira) — 1 comment
  > **Top comment:** "No,Both are different platforms
Jira is for bug tracking and bug raising,stories and tasks..etc
Testrail is for data storing"
- Title: [What is TestRail used for?](https://www.g2.com/discussions/what-is-testrail-used-for) — 1 comment
  > **Top comment:** "Managing test cases, reporting on testing progress"

### Zephyr Enterprise

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-360-platform-formerly-salesforce-platform-vs-testrail-vs-zephyr-enterprise)