Compare Agentforce 360 Platform (formerly Salesforce Platform) and SAP Business Technology Platform 
Featured Products
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Enterprise (37.0% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
No pricing available
Agentforce 360 Platform (formerly Salesforce Platform)
Star Rating
(3,979)4.5 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansSAP Business Technology Platform
Star Rating
(403)4.4 out of 5
Market Segments
Enterprise (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Business Technology PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Platform excels in user experience, with many praising its intuitive interface and robust CRM capabilities. Users appreciate the ability to access historical data, which enhances their engagement with clients, stating, "I love that there’s data in there from 10+ years ago, so I can get the full context about a lead or client when I engage with them."
- Users say that SAP Business Technology Platform shines in integration capabilities, allowing for seamless connections across various enterprise systems. Reviewers highlight its unified environment for application development and analytics, noting, "What I like most about SAP Business Technology Platform is how it brings integration, data, and application development into one unified environment."
- According to verified reviews, Salesforce Platform is recognized for its low-code development features, empowering non-developers to build applications and automate workflows quickly. One user mentioned, "It empowers non-developers like Salesforce BAs to rapidly build apps, automate workflows, and create custom UIs without deep coding."
- Reviewers mention that while SAP Business Technology Platform offers strong flexibility, some users find it less user-friendly compared to Salesforce. They appreciate its ability to connect data from multiple sources but express a desire for a more intuitive setup process, indicating that it can be challenging to navigate at times.
- G2 reviewers highlight that Salesforce Platform has a significantly higher overall satisfaction score, reflecting its strong market presence and user loyalty. With a G2 Score of 97.61, users feel confident in its capabilities, especially in areas like customization and support, where they note, "Salesforce is highly customizable and flexible."
- Users report that both platforms provide quality support, but Salesforce Platform has a slight edge in user satisfaction regarding ease of setup and administration. Reviewers appreciate the extensive learning resources available online, which help them navigate the platform more effectively, while SAP Business Technology Platform users note that its support is solid but could benefit from more comprehensive onboarding resources.
Pricing
Entry-Level Pricing
Agentforce 360 Platform (formerly Salesforce Platform)
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
SAP Business Technology Platform
No pricing availableFree Trial
Agentforce 360 Platform (formerly Salesforce Platform)
Free Trial is available
SAP Business Technology Platform
Free Trial is available
Ratings
Meets Requirements
8.9
2,357
8.7
301
Ease of Use
8.5
3,124
8.2
365
Ease of Setup
8.4
1,902
7.9
239
Ease of Admin
8.5
801
8.0
126
Quality of Support
8.5
2,104
8.5
292
Has the product been a good partner in doing business?
8.8
796
8.5
125
Product Direction (% positive)
8.7
2,321
9.2
297
Features by Category
Data Masking
9.4
16
Not enough data
9.3
16
Not enough data
9.1
15
Not enough data
9.3
15
Not enough data
8.7
15
Not enough data
Administration
8.9
287
Not enough data
8.8
278
Not enough data
9.3
300
Not enough data
9.0
300
Not enough data
9.2
302
Not enough data
9.0
289
Not enough data
Automation
9.0
326
Not enough data
9.0
312
Not enough data
9.1
320
Not enough data
Development
8.9
290
Not enough data
8.7
251
Not enough data
8.5
241
Not enough data
9.0
270
Not enough data
Automation Building
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
7.9
8
Bot Management & Execution
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
8.3
8
Not enough data
7.9
8
Intelligent Automation
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Agentic AI - Robotic Process Automation (RPA)
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
8.0
5
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
100
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
106
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.3
18
Not enough data
8.0
18
Not enough data
8.7
19
Not enough data
Functionality
9.1
27
Not enough data
9.2
27
Not enough data
9.2
28
Not enough data
9.0
27
Not enough data
9.0
25
Not enough data
8.8
25
Not enough data
8.7
24
Not enough data
8.9
27
Not enough data
9.1
25
Not enough data
Infrastructure Provision
Not enough data
8.6
52
Not enough data
8.7
51
Not enough data
8.8
52
Not enough data
8.5
51
Not enough data
8.9
51
Not enough data
8.6
51
Not enough data
8.3
51
Not enough data
8.6
50
Management
Not enough data
8.3
51
Not enough data
8.5
49
Not enough data
9.0
50
Functionality
Not enough data
8.8
51
Functionality
8.6
302
Not enough data
9.1
319
Not enough data
9.2
316
Not enough data
8.9
307
Not enough data
8.6
292
Not enough data
9.1
321
Not enough data
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
9.3
10
Not enough data
8.8
11
Not enough data
9.8
11
Not enough data
9.2
8
Not enough data
9.2
11
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
8.1
9
Not enough data
8.3
10
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
8.9
11
Not enough data
8.0
9
Not enough data
Functionality
8.7
75
Not enough data
8.7
77
Not enough data
8.9
79
Not enough data
8.7
75
Not enough data
9.3
77
Not enough data
9.1
79
Not enough data
Type
8.7
74
Not enough data
8.7
76
Not enough data
Reporting
8.8
74
Not enough data
8.9
75
Not enough data
9.0
15
Not enough data
9.4
13
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.5
13
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.7
13
Not enough data
8.3
13
Not enough data
Generative AI - Identity and Access Management (IAM)
7.6
13
Not enough data
7.4
13
Not enough data
7.7
13
Not enough data
Data Sources
Not enough data
8.2
11
Not enough data
8.3
11
Not enough data
8.2
12
Analytics
Not enough data
7.4
12
Not enough data
8.1
12
Not enough data
7.5
12
Not enough data
8.1
12
Metrics
Not enough data
7.9
12
Not enough data
8.1
12
Not enough data
7.9
12
Not enough data
7.8
12
Application Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Twin Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Simulation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.3
68
Not enough data
9.3
70
Not enough data
9.2
68
Not enough data
Functionality
9.4
69
Not enough data
9.4
68
Not enough data
9.5
69
Not enough data
Processes
9.2
69
Not enough data
9.4
69
Not enough data
9.3
69
Not enough data
Functionality
8.0
74
Not enough data
8.5
69
Not enough data
8.7
68
Not enough data
8.4
68
Not enough data
Data Control
8.5
67
Not enough data
8.6
69
Not enough data
9.0
69
Not enough data
Agentic AI - Drag and Drop App Builder
8.9
24
Not enough data
8.8
24
Not enough data
8.5
24
Not enough data
Functionality
9.1
144
Not enough data
8.9
137
Not enough data
8.8
129
Not enough data
9.2
138
Not enough data
8.7
136
Not enough data
8.9
132
Not enough data
9.1
129
Not enough data
Workflow Design & Orchestration
Not enough data
8.8
15
Not enough data
8.9
15
Integrations & Connectivity
Not enough data
8.3
14
Not enough data
8.7
15
Automation Execution & Intelligence
Not enough data
8.0
14
Not enough data
8.0
14
Development & Customization
Not enough data
8.1
14
Not enough data
8.1
13
Governance & Security
Not enough data
7.5
14
Not enough data
8.0
14
Reporting & Analytics
Not enough data
8.8
14
Not enough data
8.7
14
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
8.1
12
Not enough data
7.1
12
Not enough data
7.8
12
Not enough data
8.3
12
Agentic AI - Software Testing
9.0
25
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
Application Design
8.6
236
9.1
13
8.6
236
9.2
13
8.7
257
8.6
13
8.7
247
9.2
13
8.9
273
9.2
14
Data Control
8.9
267
9.4
13
8.9
269
9.0
13
9.2
267
9.2
13
Publishing
8.9
243
9.0
13
8.9
255
9.6
13
8.9
239
8.8
13
Agentic AI - Low-Code Development Platforms
9.1
48
7.5
8
9.2
46
7.5
8
9.0
48
7.7
8
Development
8.7
589
8.4
163
8.6
573
8.4
159
8.7
524
8.5
155
8.6
554
8.2
153
8.6
519
8.4
152
Database
9.0
567
8.9
166
8.9
658
8.8
164
8.5
511
8.2
151
8.6
559
8.5
153
8.7
610
8.6
158
Infrastructure
8.5
563
8.4
152
8.1
523
8.3
151
9.1
593
8.9
160
User Interface Design
8.5
137
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
8.8
157
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
Data Control
9.0
153
|
Verified
Not enough data
8.9
161
|
Verified
Not enough data
9.2
158
|
Verified
Not enough data
Publishing
8.8
145
|
Verified
Not enough data
9.0
150
Not enough data
8.9
148
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.7
37
Not enough data
8.8
37
Not enough data
8.6
37
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Configuration
Not enough data
8.7
71
Not enough data
8.2
70
Not enough data
8.8
71
Not enough data
8.4
72
Not enough data
8.9
70
Database Administration
Not enough data
8.7
69
Not enough data
8.7
67
Not enough data
8.4
69
Availability
Not enough data
8.6
70
Not enough data
8.7
69
Not enough data
8.4
66
Not enough data
8.4
66
Security
Not enough data
8.4
66
Not enough data
8.8
64
Not enough data
8.7
66
Data Management
Not enough data
8.6
65
Not enough data
8.7
68
Categories
Categories
Shared Categories
Agentforce 360 Platform (formerly Salesforce Platform) and SAP Business Technology Platform are categorized as Low-Code Development Platforms and Cloud Platform as a Service (PaaS)
Unique Categories
Agentforce 360 Platform (formerly Salesforce Platform) is categorized as Application Development Platforms, DevOps Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Software Testing, and Identity and Access Management (IAM)
SAP Business Technology Platform is categorized as Business Automation Platforms (BAPs), Robotic Process Automation (RPA), Database as a Service (DBaaS), Infrastructure as a Service (IaaS), IoT Platforms, IoT Analytics Platforms, and Digital Twin
Reviews
Reviewers' Company Size
Agentforce 360 Platform (formerly Salesforce Platform)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Business Technology Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
12.0%
Financial Services
6.9%
Non-Profit Organization Management
4.1%
Marketing and Advertising
3.3%
Other
59.9%
Information Technology and Services
20.5%
Computer Software
10.6%
Consulting
4.5%
Accounting
4.3%
Hospital & Health Care
3.5%
Other
56.6%
Discussions
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
LM
Learn how to create new accounts, and update existing leads and contacts. Read more
What is Salesforce Platform used for?
2 Comments
ZK
It's a system that helps you manage all past sales activity and understand your business' pipeline. Read more
What is Salesforce Mobile used for?
2 Comments
DE
The Salesforce Mobile app is a free, cross-platform app that allows users to access their company's CRM data on their phone or tablet. It can be used to:...Read more
What is SAP Leonardo used for?
2 Comments
SS
IoT platform for smart/cognitive cities with AI & ML enginesRead more
What is SAP Leonardo IoT?
1 Comment
SL
SAP Leonardo allows companies to automate parts of the analytics process and the resulting business decisions to achieve dynamic insights.Read more
SAP Business Technology Platform has no more discussions with answers
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