# Agentforce 360 Platform (formerly Salesforce Platform) vs SAP Business Technology Platform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that the **Agentforce 360 Platform** excels in user experience, with many users highlighting its intuitive interface and ease of customization. One user mentioned, "It's easy to use and easy to customize for our business needs," which reflects the platform's adaptability to various workflows.
- **Users say** that the **SAP Business Technology Platform** serves as a robust hub for integrating and managing enterprise applications. Reviewers appreciate its ability to unify data, analytics, and application development, with one stating, "It acts as a central hub where data, analytics, application development, and automation come together."
- **According to verified reviews** , the **Agentforce 360 Platform** has a significantly higher G2 Score, indicating greater overall satisfaction among users. This is supported by a larger volume of recent reviews, with users praising its effectiveness in driving customer interactions and lead processes.
- **Reviewers mention** that while both platforms offer strong support, the **Agentforce 360 Platform** is noted for its quick implementation process. Users have highlighted the platform's ability to help non-technical users build and deploy sophisticated AI agents quickly, enhancing productivity and collaboration.
- **Users report** that the **SAP Business Technology Platform** shines in its integration capabilities, particularly for organizations already using SAP solutions. One user noted, "It helps in building and extending apps without starting from scratch," which is a significant advantage for enterprises looking to streamline their operations.
- **G2 reviewers highlight** that the **Agentforce 360 Platform** is particularly effective for mid-market businesses, with a strong focus on evolving with changing business needs. Users appreciate its flexibility, stating, "The platform has evolved with our ever-changing business needs," which is crucial for companies in dynamic environments.



| | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 4,003 | 419 | 
| **Largest Market Segment** | Mid-Market (45.6% of reviews) | Enterprise (37.4% of reviews) | 
| **Entry Level Price** | $25/user/month*  (billed annually) | No pricing available | 

---
## Top Pros & Cons

### Agentforce 360 Platform (formerly Salesforce Platform)

Pros:
- Ease of Use (1592 reviews)
- Features (780 reviews)

Cons:
- Learning Curve (561 reviews)
- Complexity (525 reviews)

### SAP Business Technology Platform

Pros:
- Ease of Use (132 reviews)
- Integrations (128 reviews)

Cons:
- Learning Curve (97 reviews)
- Complexity (88 reviews)

---
## Ratings Comparison
| Rating | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
  | **Meets Requirements** | 8.9 (2366 reviews) | 8.8 (308 reviews) | 
  | **Ease of Use** | 8.5 (3136 reviews) | 8.2 (372 reviews) | 
  | **Ease of Setup** | 8.4 (1915 reviews) | 7.9 (246 reviews) | 
  | **Ease of Admin** | 8.5 (804 reviews) | 8.0 (126 reviews) | 
  | **Quality of Support** | 8.5 (2110 reviews) | 8.5 (299 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (799 reviews) | 8.5 (125 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2329 reviews) | 9.2 (303 reviews) | 

---
## Pricing

### Agentforce 360 Platform (formerly Salesforce Platform)

#### Entry-Level Pricing

Plan: Platform Starter

Price: $25 /user/month*  (billed annually)

Description: Users access apps built with the following services:


Key Features:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder 

[Browse all 3 editions](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/pricing)

#### Free Trial

Yes

### SAP Business Technology Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Data Masking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.1/10 | 16 |
| **SAP Business Technology Platform** | N/A | N/A |

#### Data Masking

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Sensitive Fields** | 9.5 (14 reviews) | Not enough data | 
| **Dynamic Masking** | 9.2 (14 reviews) | Not enough data | 
| **Static Masking** | 9.1 (13 reviews) | Not enough data | 
| **Consistent Masking** | 9.2 (13 reviews) | Not enough data | 
| **Random Masking** | 8.6 (13 reviews) | Not enough data | 

### Workplace Innovation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 371 |
| **SAP Business Technology Platform** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Application Deployment** | 8.9 (281 reviews) | Not enough data | 
| **Native Deployment** | 8.8 (272 reviews) | Not enough data | 
| **Data Security** | 9.3 (294 reviews) | Not enough data | 
| **Access Control** | 9.0 (294 reviews) | Not enough data | 
| **Scalability** | 9.2 (296 reviews) | Not enough data | 
| **Lifecycle Management** | 9.0 (283 reviews) | Not enough data | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Workflow Automation** | 9.0 (321 reviews) | Not enough data | 
| **Workflow Mapping** | 8.9 (307 reviews) | Not enough data | 
| **Real-Time Updates** | 9.1 (315 reviews) | Not enough data | 

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Application Templates** | 8.9 (284 reviews) | Not enough data | 
| **UI Code Extending** | 8.6 (245 reviews) | Not enough data | 
| **WYSIWYG Editor** | 8.5 (235 reviews) | Not enough data | 
| **Collaborative Development** | 9.0 (265 reviews) | Not enough data | 

### Robotic Process Automation (RPA)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **SAP Business Technology Platform** | 8.0/10 | 11 |

#### Automation Building

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Visual Editor** | Not enough data | 8.5 (9 reviews) | 
| **Workflow Recording** | Not enough data | 8.3 (9 reviews) | 
| **Pre-Built Templates** | Not enough data | 8.5 (9 reviews) | 
| **Custom Automation** | Not enough data | 8.3 (9 reviews) | 
| **Collaboration** | Not enough data | 8.1 (9 reviews) | 
| **Ease of Bot Creation** | Not enough data | 8.1 (9 reviews) | 

#### Bot Management & Execution

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Bot Scheduling** | Not enough data | 7.4 (9 reviews) | 
| **Attended Automation** | Not enough data | 8.0 (9 reviews) | 
| **Unattended Automation** | Not enough data | 7.8 (9 reviews) | 
| **Bot Performance Analytics** | Not enough data | 8.0 (9 reviews) | 
| **Data and Product Security** | Not enough data | 8.5 (9 reviews) | 
| **Scalability** | Not enough data | 8.0 (9 reviews) | 

#### Intelligent Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **OCR** | Not enough data | 7.8 (9 reviews) | 
| **Machine Learning** | Not enough data | 8.3 (9 reviews) | 
| **NLP** | Not enough data | 8.0 (9 reviews) | 

#### Agentic AI - Robotic Process Automation (RPA)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **SAP Business Technology Platform** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | 
| **Automated Provisioning** | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | 
| **Centralized Management** | Not enough data | Not enough data | 
| **Self-Service Access Requests** | Not enough data | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **BYOD support** | Not enough data | Not enough data | 
| **Password Vault** | Not enough data | Not enough data | 
| **Centralized management** | Not enough data | Not enough data | 
| **Role-based security** | Not enough data | Not enough data | 
| **Live notifications** | Not enough data | Not enough data | 
| **Live session recording & playback** | Not enough data | Not enough data | 
| **Hide passwords** | Not enough data | Not enough data | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Activity Logging** | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Audit log** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

### Cloud Migration

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 119 |
| **SAP Business Technology Platform** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Data Migration** | 9.2 (104 reviews) | Not enough data | 
| **Data Variety** | 9.1 (99 reviews) | Not enough data | 
| **Alerts and Logging** | 8.9 (99 reviews) | Not enough data | 
| **Data Replication** | 8.7 (96 reviews) | Not enough data | 

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Backup and Recovery** | 9.1 (96 reviews) | Not enough data | 
| **Integration Variety** | 9.0 (98 reviews) | Not enough data | 
| **Access and Security** | 9.2 (102 reviews) | Not enough data | 
| **Real time Monitoring** | 9.1 (99 reviews) | Not enough data | 

#### Security

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Data Protection** | 9.3 (103 reviews) | Not enough data | 

#### Agentic AI - Cloud Migration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (14 reviews) | Not enough data | 
| **Decision Making** | 8.3 (15 reviews) | Not enough data | 

### Consent Management Platform (CMP)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.0/10 | 30 |
| **SAP Business Technology Platform** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Dashboard** | 9.1 (27 reviews) | Not enough data | 
| **Reporting** | 9.2 (27 reviews) | Not enough data | 
| **Integrations** | 9.2 (28 reviews) | Not enough data | 
| **End-user management** | 9.0 (27 reviews) | Not enough data | 
| **Audit trails** | 9.0 (25 reviews) | Not enough data | 
| **APIs** | 8.8 (25 reviews) | Not enough data | 
| **Mobile SDK** | 8.7 (24 reviews) | Not enough data | 
| **Customizable design** | 8.9 (27 reviews) | Not enough data | 
| **Server-side storage** | 9.1 (25 reviews) | Not enough data | 

### Infrastructure as a Service (IaaS)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **SAP Business Technology Platform** | 8.6/10 | 57 |

#### Infrastructure Provision

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Public Cloud** | Not enough data | 8.6 (52 reviews) | 
| **Private Cloud** | Not enough data | 8.7 (51 reviews) | 
| **Hybrid Cloud** | Not enough data | 8.8 (52 reviews) | 
| **Bare Metal** | Not enough data | 8.5 (51 reviews) | 
| **High-Performance Computing (HPC)** | Not enough data | 8.9 (51 reviews) | 
| **Virtual Machines (VMs)** | Not enough data | 8.6 (51 reviews) | 
| **Edge Computing** | Not enough data | 8.3 (51 reviews) | 
| **Virtual Networks** | Not enough data | 8.6 (50 reviews) | 

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Pay by Usage** | Not enough data | 8.3 (51 reviews) | 
| **Usage Tracking** | Not enough data | 8.5 (49 reviews) | 
| **Performance Tracking** | Not enough data | 9.0 (50 reviews) | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Resource Auto-Scaling** | Not enough data | 8.8 (51 reviews) | 

### Customer Identity and Access Management (CIAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 347 |
| **SAP Business Technology Platform** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Self-registration and self-service** | 8.6 (300 reviews) | Not enough data | 
| **Authentication** | 9.1 (317 reviews) | Not enough data | 
| **Scalability** | 9.2 (314 reviews) | Not enough data | 
| **Consent and preference management** | 8.9 (305 reviews) | Not enough data | 
| **Social login** | 8.6 (290 reviews) | Not enough data | 
| **Customer data linking** | 9.1 (320 reviews) | Not enough data | 

#### AI Authentication Risk Management - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Adaptive MFA** | 9.3 (9 reviews) | Not enough data | 
| **Anomaly Detection** | 8.7 (10 reviews) | Not enough data | 
| **Fraudulent Login Detection** | 9.8 (10 reviews) | Not enough data | 
| **Adaptive Authentication Policies** | 9.0 (7 reviews) | Not enough data | 
| **Risk-Based Authentication** | 9.2 (10 reviews) | Not enough data | 

#### AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Behavioral Biometric Analysis** | 7.9 (8 reviews) | Not enough data | 
| **Liveness Detection** | 8.1 (9 reviews) | Not enough data | 

#### AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Account Recovery Assistants** | 8.8 (10 reviews) | Not enough data | 
| **Constraint Enforcement** | 7.7 (8 reviews) | Not enough data | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 92 |
| **SAP Business Technology Platform** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **User provisioning** | 8.6 (74 reviews) | Not enough data | 
| **Password manager** | 8.7 (76 reviews) | Not enough data | 
| **Single Sign-on** | 8.9 (78 reviews) | Not enough data | 
| **Enforces policies** | 8.7 (74 reviews) | Not enough data | 
| **Authentication** | 9.3 (76 reviews) | Not enough data | 
| **Multi-factor authentication** | 9.1 (78 reviews) | Not enough data | 

####  Type

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **On-premises solution** | 8.7 (73 reviews) | Not enough data | 
| **Cloud-solution** | 8.7 (75 reviews) | Not enough data | 

####  Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Tracking** | 8.8 (73 reviews) | Not enough data | 
| **Reporting** | 8.9 (74 reviews) | Not enough data | 
| **Access & Permission Change Reporting** | 9.0 (14 reviews) | Not enough data | 
| **Compliance & Audit Trail Export** | 9.4 (12 reviews) | Not enough data | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Adaptive & Contextual Access Control** | 8.3 (12 reviews) | Not enough data | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Identity Lifecycle Management** | 8.8 (12 reviews) | Not enough data | 
| **Self‑Service Account Management** | 8.3 (12 reviews) | Not enough data | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | 7.5 (12 reviews) | Not enough data | 
| **Automated Policy Tuning** | 7.2 (12 reviews) | Not enough data | 
| **Predictive Role Recommendations** | 7.6 (12 reviews) | Not enough data | 

### IoT Analytics Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **SAP Business Technology Platform** | 8.0/10 | 13 |

#### Data Sources

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Pre-Built Connectors** | Not enough data | 8.2 (11 reviews) | 
| **API** | Not enough data | 8.3 (11 reviews) | 
| **Performance and Stability** | Not enough data | 8.2 (12 reviews) | 

#### Analytics

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Queries** | Not enough data | 7.4 (12 reviews) | 
| **Dashboards** | Not enough data | 8.1 (12 reviews) | 
| **Visualizations** | Not enough data | 7.5 (12 reviews) | 
| **Insights** | Not enough data | 8.1 (12 reviews) | 

#### Metrics

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Device Performance** | Not enough data | 7.9 (12 reviews) | 
| **Operational Performance** | Not enough data | 8.1 (12 reviews) | 
| **Environmental Conditions** | Not enough data | 7.9 (12 reviews) | 
| **Resource Usage** | Not enough data | 7.8 (12 reviews) | 

### IoT Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **SAP Business Technology Platform** | N/A | N/A |

####  Application Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Interface** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Device Workflows** | Not enough data | Not enough data | 
| **Testing** | Not enough data | Not enough data | 
| **Hardware Support** | Not enough data | Not enough data | 
| **Application Deployment** | Not enough data | Not enough data | 

####  Application Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Data Migration** | Not enough data | Not enough data | 
| **Data Syncronization** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Lifecycle Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### Digital Twin

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **SAP Business Technology Platform** | N/A | N/A |

#### Digital Twin Creation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Modeling** | Not enough data | Not enough data | 
| **Interface** | Not enough data | Not enough data | 
| **Tools** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 

#### Process Simulation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Workflows** | Not enough data | Not enough data | 
| **Interactivity** | Not enough data | Not enough data | 
| **Events** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.3/10 | 77 |
| **SAP Business Technology Platform** | N/A | N/A |

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Configuration Management** | 9.2 (61 reviews) | Not enough data | 
| **Access Control** | 9.2 (63 reviews) | Not enough data | 
| **Orchestration** | 9.2 (62 reviews) | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Automation** | 9.3 (63 reviews) | Not enough data | 
| **Integrations** | 9.3 (62 reviews) | Not enough data | 
| **Extensibility** | 9.4 (62 reviews) | Not enough data | 

#### Processes

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Pipeline Control** | 9.2 (62 reviews) | Not enough data | 
| **Workflow Visualization** | 9.4 (62 reviews) | Not enough data | 
| **Continuous Deployment** | 9.2 (62 reviews) | Not enough data | 

### Drag and Drop App Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.5/10 | 87 |
| **SAP Business Technology Platform** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **App complexity** | 7.9 (73 reviews) | Not enough data | 
| **App Variety** | 8.4 (67 reviews) | Not enough data | 
| **Customized Branding** | 8.6 (65 reviews) | Not enough data | 
| **Application Templates** | 8.4 (65 reviews) | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Data Migration** | 8.5 (64 reviews) | Not enough data | 
| **Data Synchronization** | 8.6 (66 reviews) | Not enough data | 
| **Data Security** | 9.0 (66 reviews) | Not enough data | 

#### Agentic AI - Drag and Drop App Builder

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Adaptive Learning** | 8.8 (20 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (20 reviews) | Not enough data | 

### Application Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 163 |
| **SAP Business Technology Platform** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Ease of Use** | 9.0 (137 reviews) | Not enough data | 
| **File Management** | 8.8 (130 reviews) | Not enough data | 
| **Multi-Language Support** | 8.7 (121 reviews) | Not enough data | 
| **Customization** | 9.1 (130 reviews) | Not enough data | 
| **Straight-Out-the-Box Functionality** | 8.7 (128 reviews) | Not enough data | 
| **Help Guides** | 8.8 (123 reviews) | Not enough data | 
| **Patching & Updates** | 9.0 (121 reviews) | Not enough data | 

### Business Automation Platforms (BAPs)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **SAP Business Technology Platform** | 8.3/10 | 17 |

#### Workflow Design & Orchestration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Task Logic and Sequencing** | Not enough data | 8.8 (16 reviews) | 
| **Visual Workflow Builder** | Not enough data | 8.9 (16 reviews) | 

#### Integrations & Connectivity

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Pre-Built Integrations** | Not enough data | 8.2 (15 reviews) | 
| **Custom Integration Capabilities** | Not enough data | 8.8 (16 reviews) | 

#### Automation Execution & Intelligence

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **AI-Powered Optimization** | Not enough data | 8.0 (15 reviews) | 
| **Trigger-Based Automation** | Not enough data | 7.9 (15 reviews) | 

#### Development & Customization

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Low-Code/No-Code Tools** | Not enough data | 8.2 (15 reviews) | 
| **Reusable Components** | Not enough data | 8.2 (14 reviews) | 

#### Governance & Security

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Audit Logging** | Not enough data | 7.7 (15 reviews) | 
| **Role-Based Access Control** | Not enough data | 8.0 (15 reviews) | 

#### Reporting & Analytics

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Real-Time Dashboards** | Not enough data | 8.7 (15 reviews) | 
| **Workflow Analytics** | Not enough data | 8.8 (15 reviews) | 

#### Agentic AI - Business Automation Platforms (BAPs)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (13 reviews) | 
| **Decision Making** | Not enough data | 8.2 (13 reviews) | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 27 |
| **SAP Business Technology Platform** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (20 reviews) | Not enough data | 

### Low-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 356 |
| **SAP Business Technology Platform** | 8.8/10 | 15 |

#### Application Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **UI Code Extending** | 8.6 (227 reviews) | 9.1 (13 reviews) | 
| **Programming Code Extending** | 8.6 (230 reviews) | 9.2 (13 reviews) | 
| **Customized Branding** | 8.7 (249 reviews) | 8.6 (13 reviews) | 
| **Application Templates** | 8.6 (239 reviews) | 9.2 (13 reviews) | 
| **Workflows** | 8.9 (271 reviews) | 9.2 (14 reviews) | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Data Migration** | 8.8 (261 reviews) | 9.4 (13 reviews) | 
| **Data Synchronization** | 8.9 (262 reviews) | 9.0 (13 reviews) | 
| **Data Security** | 9.2 (260 reviews) | 9.2 (13 reviews) | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Application Deployment** | 8.9 (235 reviews) | 9.0 (13 reviews) | 
| **Platform Compatability** | 8.9 (247 reviews) | 9.6 (13 reviews) | 
| **Lifecycle Management** | 8.9 (233 reviews) | 8.8 (13 reviews) | 

#### Agentic AI - Low-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Adaptive Learning** | 8.9 (41 reviews) | 7.5 (8 reviews) | 
| **Natural Language Interaction** | 9.1 (39 reviews) | 7.5 (8 reviews) | 
| **Proactive Assistance** | 8.9 (41 reviews) | 7.7 (8 reviews) | 

### Cloud Platform as a Service (PaaS)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 824 |
| **SAP Business Technology Platform** | 8.5/10 | 203 |

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Application Deployment** | 8.7 (586 reviews) | 8.5 (166 reviews) | 
| **Development Tools** | 8.6 (567 reviews) | 8.4 (160 reviews) | 
| **Development Environment** | 8.6 (518 reviews) | 8.5 (155 reviews) | 
| **Language Support** | 8.6 (545 reviews) | 8.2 (153 reviews) | 
| **Testing** | 8.5 (512 reviews) | 8.4 (152 reviews) | 

#### Database

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Database Management** | 9.0 (565 reviews) | 8.9 (169 reviews) | 
| **Analytics** | 8.8 (657 reviews) | 8.8 (169 reviews) | 
| **Auto Scaling** | 8.5 (505 reviews) | 8.2 (153 reviews) | 
| **Backup / Recovery** | 8.6 (549 reviews) | 8.5 (153 reviews) | 
| **Storage** | 8.6 (602 reviews) | 8.6 (159 reviews) | 

#### Infrastructure

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Networking** | 8.5 (553 reviews) | 8.4 (152 reviews) | 
| **Virtual Machines** | 8.1 (514 reviews) | 8.3 (151 reviews) | 
| **Security** | 9.1 (587 reviews) | 9.0 (162 reviews) | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 214 |
| **SAP Business Technology Platform** | N/A | N/A |

#### User Interface Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **WYSIWYG Editor** | 8.4 (133 reviews) ✓ Verified | Not enough data | 
| **Customized Branding** | 8.6 (152 reviews) ✓ Verified | Not enough data | 
| **App Templates** | 8.7 (154 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | 9.1 (156 reviews) ✓ Verified | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Data Migration** | 8.9 (149 reviews) ✓ Verified | Not enough data | 
| **Data Synchronization** | 8.9 (157 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 9.1 (155 reviews) ✓ Verified | Not enough data | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Application Deployment** | 8.8 (141 reviews) ✓ Verified | Not enough data | 
| **Platform Compatibility** | 8.9 (146 reviews) | Not enough data | 
| **Lifecycle Management** | 8.9 (144 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Adaptive Learning** | 8.6 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (32 reviews) | Not enough data | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **SAP Business Technology Platform** | N/A | N/A |

#### Compliance

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Access Management** | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Database Management** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | 

#### Security 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 

### Database as a Service (DBaaS)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **SAP Business Technology Platform** | 8.6/10 | 81 |

#### Configuration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Application Performance** | Not enough data | 8.7 (70 reviews) | 
| **Orchestration** | Not enough data | 8.2 (69 reviews) | 
| **Database Monitoring** | Not enough data | 8.8 (70 reviews) | 
| **Anomaly Detection** | Not enough data | 8.4 (71 reviews) | 
| **Network Security** | Not enough data | 8.9 (69 reviews) | 

#### Database Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Provisioning** | Not enough data | 8.7 (68 reviews) | 
| **Governance** | Not enough data | 8.7 (66 reviews) | 
| **Auditing** | Not enough data | 8.5 (68 reviews) | 

#### Availability

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Scalability** | Not enough data | 8.6 (69 reviews) | 
| **Backup** | Not enough data | 8.8 (68 reviews) | 
| **Archiving** | Not enough data | 8.5 (65 reviews) | 
| **Indexing** | Not enough data | 8.4 (65 reviews) | 

#### Security

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Data Masking** | Not enough data | 8.4 (65 reviews) | 
| **Authentication And Single Sign-On** | Not enough data | 8.8 (63 reviews) | 
| **Data Anonymization** | Not enough data | 8.7 (65 reviews) | 

#### Data Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Data Replication** | Not enough data | 8.6 (64 reviews) | 
| **Advanced Data Analytics** | Not enough data | 8.7 (67 reviews) | 

---
## Categories
**Shared Categories (2):** [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms), [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas)

**Unique to Agentforce 360 Platform (formerly Salesforce Platform) (12):** [Application Development Platforms ](https://www.g2.com/categories/application-development-platforms), [DevOps Platforms](https://www.g2.com/categories/devops-platforms), [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp), [Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms), [Data Masking Software](https://www.g2.com/categories/data-masking), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam), [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam), [Cloud Migration Software](https://www.g2.com/categories/cloud-migration), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam)

**Unique to SAP Business Technology Platform (7):** [Business Automation Platforms (BAPs)](https://www.g2.com/categories/business-automation-platforms-baps), [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa), [Database as a Service (DBaaS) Providers](https://www.g2.com/categories/database-as-a-service-dbaas), [Infrastructure as a Service (IaaS) Software](https://www.g2.com/categories/infrastructure-as-a-service-iaas), [IoT Platforms](https://www.g2.com/categories/iot-platforms), [IoT Analytics Platforms](https://www.g2.com/categories/iot-analytics-platforms), [Digital Twin Software](https://www.g2.com/categories/digital-twin)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce 360 Platform (formerly Salesforce Platform) | SAP Business Technology Platform | 
|---|---|---|
| **Small-Business** | 20.5% | 26.5% | 
| **Mid-Market** | 45.6% | 36.1% | 
| **Enterprise** | 33.8% | 37.4% | 

### By Industry

#### Agentforce 360 Platform (formerly Salesforce Platform)

- **Computer Software:** 13.7%
- **Information Technology and Services:** 12.0%
- **Financial Services:** 6.9%
- **Non-Profit Organization Management:** 4.2%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.8%
- **Telecommunications:** 2.8%
- **Consulting:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Manufacturing:** 2.2%
- **Other:** 47.1%

#### SAP Business Technology Platform

- **Information Technology and Services:** 21.2%
- **Computer Software:** 10.5%
- **Accounting:** 4.5%
- **Consulting:** 4.5%
- **Hospital & Health Care:** 3.4%
- **Automotive:** 3.1%
- **Financial Services:** 2.6%
- **Higher Education:** 2.6%
- **Pharmaceuticals:** 2.6%
- **Manufacturing:** 2.6%
- **Other:** 42.4%

---
## Alternatives

### Alternatives to Agentforce 360 Platform (formerly Salesforce Platform)

- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1548 reviews)
- [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) — 4.5/5 stars (578 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.5/5 stars (1797 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (544 reviews)
- [AppSheet](https://www.g2.com/products/appsheet/reviews) — 4.8/5 stars (405 reviews)
- [Mendix](https://www.g2.com/products/mendix/reviews) — 4.4/5 stars (330 reviews)
- [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) — 4.5/5 stars (1055 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (164 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3277 reviews)

### Alternatives to SAP Business Technology Platform

- [DigitalOcean](https://www.g2.com/products/digitalocean/reviews) — 4.6/5 stars (749 reviews)
- [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) — 4.6/5 stars (1195 reviews)
- [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) — 4.6/5 stars (1038 reviews)
- [Appian](https://www.g2.com/products/appian/reviews) — 4.5/5 stars (496 reviews)
- [Azure Virtual Machines](https://www.g2.com/products/azure-virtual-machines/reviews) — 4.4/5 stars (393 reviews)
- [Google Compute Engine](https://www.g2.com/products/google-compute-engine/reviews) — 4.5/5 stars (952 reviews)
- [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) — 4.4/5 stars (1092 reviews)
- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7580 reviews)
- [Retool](https://www.g2.com/products/retool/reviews) — 4.6/5 stars (359 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (544 reviews)

---
## Top Discussions

### Agentforce 360 Platform (formerly Salesforce Platform)

- Title: [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) — 5 comments, 2 upvotes
  > **Top comment:** "Learn how to create new accounts, and update existing leads and contacts. "
- Title: [What is Salesforce Platform used for?](https://www.g2.com/discussions/what-is-salesforce-platform-used-for) — 2 comments
  > **Top comment:** "It's a system that helps you manage all past sales activity and understand your business' pipeline. "
- Title: [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) — 2 comments, 1 upvote
  > **Top comment:** "Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.

It has..."
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/salesforce-authenticator-how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "Go to Salesforce Authenticator app and click Add an Account.
"
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take..."

### SAP Business Technology Platform

- Title: [What is SAP Leonardo used for?](https://www.g2.com/discussions/what-is-sap-leonardo-used-for) — 2 comments, 1 upvote
  > **Top comment:** "IoT platform for smart/cognitive cities with AI & ML engines"
- Title: [What is SAP Leonardo IoT?](https://www.g2.com/discussions/what-is-sap-leonardo-iot) — 1 comment
  > **Top comment:** "SAP Leonardo allows companies to automate parts of the analytics process and the resulting business decisions to achieve dynamic insights."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-360-platform-formerly-salesforce-platform-vs-sap-business-technology-platform)