# Gainsight Customer Success vs Salesforce Headless 360 Platform (formerly Salesforce Platform) Comparison

| | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,747 | 4,006 | 
| **Largest Market Segment** | Mid-Market (57.9% of reviews) | Mid-Market (45.6% of reviews) | 
| **Entry Level Price** | No pricing available | $25/user/month*  (billed annually) | 

---
## Top Pros & Cons

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

### Salesforce Headless 360 Platform (formerly Salesforce Platform)

Pros:
- Ease of Use (1592 reviews)
- Features (780 reviews)

Cons:
- Learning Curve (561 reviews)
- Complexity (525 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1372 reviews) | 8.9 (2369 reviews) | 
  | **Ease of Use** | 8.0 (1454 reviews) | 8.5 (3140 reviews) | 
  | **Ease of Setup** | 6.7 (732 reviews) | 8.4 (1919 reviews) | 
  | **Ease of Admin** | 6.9 (643 reviews) | 8.5 (806 reviews) | 
  | **Quality of Support** | 8.6 (1219 reviews) | 8.5 (2113 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (653 reviews) | 8.8 (800 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1370 reviews) | 8.7 (2332 reviews) | 

---
## Pricing

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Salesforce Headless 360 Platform (formerly Salesforce Platform)

#### Entry-Level Pricing

Plan: Platform Starter

Price: $25 /user/month*  (billed annually)

Description: Users access apps built with the following services:


Key Features:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder 

[Browse all 3 editions](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.0/10 | 1253 |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Customer Information

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Customer Health Scores** | 8.6 (1145 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.5 (1087 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (1079 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.2 (1067 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.1 (937 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 7.9 (925 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.0 (948 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Churn Risk** | 8.0 (968 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.4 (841 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.1 (907 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 6.9 (663 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Reporting & Dashboards** | 8.3 (1136 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 7.9 (1007 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 7.8 (982 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.2 (1015 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.1 (1034 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.0 (1051 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (1040 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.6 (933 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.4 (1053 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1023 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **AI Text Generation** | 6.9 (298 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (299 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (14 reviews) | Not enough data | 

### Data Masking

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 9.1/10 | 16 |

#### Data Masking

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Sensitive Fields** | Not enough data | 9.5 (14 reviews) | 
| **Dynamic Masking** | Not enough data | 9.2 (14 reviews) | 
| **Static Masking** | Not enough data | 9.1 (13 reviews) | 
| **Consistent Masking** | Not enough data | 9.2 (13 reviews) | 
| **Random Masking** | Not enough data | 8.6 (13 reviews) | 

### Workplace Innovation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 371 |

#### Administration

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Application Deployment** | Not enough data | 8.9 (281 reviews) | 
| **Native Deployment** | Not enough data | 8.8 (272 reviews) | 
| **Data Security** | Not enough data | 9.3 (294 reviews) | 
| **Access Control** | Not enough data | 9.0 (294 reviews) | 
| **Scalability** | Not enough data | 9.2 (296 reviews) | 
| **Lifecycle Management** | Not enough data | 9.0 (283 reviews) | 

#### Automation

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Workflow Automation** | Not enough data | 9.0 (321 reviews) | 
| **Workflow Mapping** | Not enough data | 8.9 (307 reviews) | 
| **Real-Time Updates** | Not enough data | 9.1 (315 reviews) | 

#### Development

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Application Templates** | Not enough data | 8.9 (284 reviews) | 
| **UI Code Extending** | Not enough data | 8.6 (245 reviews) | 
| **WYSIWYG Editor** | Not enough data | 8.5 (235 reviews) | 
| **Collaborative Development** | Not enough data | 9.0 (265 reviews) | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Administration

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | 
| **Automated Provisioning** | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | 
| **Centralized Management** | Not enough data | Not enough data | 
| **Self-Service Access Requests** | Not enough data | Not enough data | 

#### Functionality

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **BYOD support** | Not enough data | Not enough data | 
| **Password Vault** | Not enough data | Not enough data | 
| **Centralized management** | Not enough data | Not enough data | 
| **Role-based security** | Not enough data | Not enough data | 
| **Live notifications** | Not enough data | Not enough data | 
| **Live session recording & playback** | Not enough data | Not enough data | 
| **Hide passwords** | Not enough data | Not enough data | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Activity Logging** | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | 

#### Reporting

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Audit log** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 191 |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Sales Team

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Flexible Sales Process** | 7.8 (108 reviews) | Not enough data | 
| **Training Mode** | Feature Not Available | Not enough data | 
| **Playbooks** | 7.9 (145 reviews) | Not enough data | 

#### Intelligence

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Opportunity Identification** | 7.8 (130 reviews) | Not enough data | 
| **Zero-touch Renewals** | 6.8 (115 reviews) | Not enough data | 
| **Smart Content** | 7.6 (108 reviews) | Not enough data | 

#### Mapping

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Multiple Org Charts** | 7.5 (117 reviews) | Not enough data | 
| **Stakeholder Roles** | 8.1 (129 reviews) | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud Migration

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 119 |

#### Functionality

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Data Migration** | Not enough data | 9.2 (104 reviews) | 
| **Data Variety** | Not enough data | 9.1 (99 reviews) | 
| **Alerts and Logging** | Not enough data | 8.9 (99 reviews) | 
| **Data Replication** | Not enough data | 8.7 (96 reviews) | 

#### Management

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Backup and Recovery** | Not enough data | 9.1 (96 reviews) | 
| **Integration Variety** | Not enough data | 9.0 (98 reviews) | 
| **Access and Security** | Not enough data | 9.2 (102 reviews) | 
| **Real time Monitoring** | Not enough data | 9.1 (99 reviews) | 

#### Security

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Data Protection** | Not enough data | 9.3 (103 reviews) | 

#### Agentic AI - Cloud Migration

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (14 reviews) | 
| **Decision Making** | Not enough data | 8.3 (15 reviews) | 

### Consent Management Platform (CMP)

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 9.0/10 | 30 |

#### Functionality

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Dashboard** | Not enough data | 9.1 (27 reviews) | 
| **Reporting** | Not enough data | 9.2 (27 reviews) | 
| **Integrations** | Not enough data | 9.2 (28 reviews) | 
| **End-user management** | Not enough data | 9.0 (27 reviews) | 
| **Audit trails** | Not enough data | 9.0 (25 reviews) | 
| **APIs** | Not enough data | 8.8 (25 reviews) | 
| **Mobile SDK** | Not enough data | 8.7 (24 reviews) | 
| **Customizable design** | Not enough data | 8.9 (27 reviews) | 
| **Server-side storage** | Not enough data | 9.1 (25 reviews) | 

### Customer Identity and Access Management (CIAM)

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 347 |

#### Functionality

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Self-registration and self-service** | Not enough data | 8.6 (300 reviews) | 
| **Authentication** | Not enough data | 9.1 (317 reviews) | 
| **Scalability** | Not enough data | 9.2 (314 reviews) | 
| **Consent and preference management** | Not enough data | 8.9 (305 reviews) | 
| **Social login** | Not enough data | 8.6 (290 reviews) | 
| **Customer data linking** | Not enough data | 9.1 (320 reviews) | 

#### AI Authentication Risk Management - Customer Identity and Access Management (CIAM)

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Adaptive MFA** | Not enough data | 9.3 (9 reviews) | 
| **Anomaly Detection** | Not enough data | 8.7 (10 reviews) | 
| **Fraudulent Login Detection** | Not enough data | 9.8 (10 reviews) | 
| **Adaptive Authentication Policies** | Not enough data | 9.0 (7 reviews) | 
| **Risk-Based Authentication** | Not enough data | 9.2 (10 reviews) | 

#### AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Behavioral Biometric Analysis** | Not enough data | 7.9 (8 reviews) | 
| **Liveness Detection** | Not enough data | 8.1 (9 reviews) | 

#### AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Account Recovery Assistants** | Not enough data | 8.8 (10 reviews) | 
| **Constraint Enforcement** | Not enough data | 7.7 (8 reviews) | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 92 |

#### Functionality

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **User provisioning** | Not enough data | 8.6 (74 reviews) | 
| **Password manager** | Not enough data | 8.7 (76 reviews) | 
| **Single Sign-on** | Not enough data | 8.9 (78 reviews) | 
| **Enforces policies** | Not enough data | 8.7 (74 reviews) | 
| **Authentication** | Not enough data | 9.3 (76 reviews) | 
| **Multi-factor authentication** | Not enough data | 9.1 (78 reviews) | 

####  Type

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **On-premises solution** | Not enough data | 8.7 (73 reviews) | 
| **Cloud-solution** | Not enough data | 8.7 (75 reviews) | 

####  Reporting

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Tracking** | Not enough data | 8.8 (73 reviews) | 
| **Reporting** | Not enough data | 8.9 (74 reviews) | 
| **Access & Permission Change Reporting** | Not enough data | 9.0 (14 reviews) | 
| **Compliance & Audit Trail Export** | Not enough data | 9.4 (12 reviews) | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Adaptive & Contextual Access Control** | Not enough data | 8.3 (12 reviews) | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Identity Lifecycle Management** | Not enough data | 8.8 (12 reviews) | 
| **Self‑Service Account Management** | Not enough data | 8.3 (12 reviews) | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | Not enough data | 7.5 (12 reviews) | 
| **Automated Policy Tuning** | Not enough data | 7.2 (12 reviews) | 
| **Predictive Role Recommendations** | Not enough data | 7.6 (12 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 214 |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Analytics

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (174 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (151 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 7.9 (123 reviews) | Not enough data | 
| **Gamification** | 6.8 (111 reviews) | Not enough data | 

#### Customization

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Stakeholder Management** | 8.1 (144 reviews) | Not enough data | 
| **Multilanguage Support** | 7.7 (104 reviews) | Not enough data | 
| **Multiple Branding Support** | 7.6 (102 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 7.6 (97 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **AI Text Generation** | 7.0 (47 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (49 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 9.3/10 | 77 |

#### Management

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Configuration Management** | Not enough data | 9.2 (61 reviews) | 
| **Access Control** | Not enough data | 9.2 (63 reviews) | 
| **Orchestration** | Not enough data | 9.2 (62 reviews) | 

#### Functionality

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Automation** | Not enough data | 9.3 (63 reviews) | 
| **Integrations** | Not enough data | 9.3 (62 reviews) | 
| **Extensibility** | Not enough data | 9.4 (62 reviews) | 

#### Processes

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Pipeline Control** | Not enough data | 9.2 (62 reviews) | 
| **Workflow Visualization** | Not enough data | 9.4 (62 reviews) | 
| **Continuous Deployment** | Not enough data | 9.2 (62 reviews) | 

### Drag and Drop App Builder

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 8.5/10 | 87 |

#### Functionality

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **App complexity** | Not enough data | 7.9 (73 reviews) | 
| **App Variety** | Not enough data | 8.4 (67 reviews) | 
| **Customized Branding** | Not enough data | 8.6 (65 reviews) | 
| **Application Templates** | Not enough data | 8.4 (65 reviews) | 

#### Data Control

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Data Migration** | Not enough data | 8.5 (64 reviews) | 
| **Data Synchronization** | Not enough data | 8.6 (66 reviews) | 
| **Data Security** | Not enough data | 9.0 (66 reviews) | 

#### Agentic AI - Drag and Drop App Builder

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.8 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (20 reviews) | 

### Application Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 164 |

#### Functionality

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Ease of Use** | Not enough data | 9.0 (138 reviews) | 
| **File Management** | Not enough data | 8.8 (130 reviews) | 
| **Multi-Language Support** | Not enough data | 8.7 (121 reviews) | 
| **Customization** | Not enough data | 9.1 (131 reviews) | 
| **Straight-Out-the-Box Functionality** | Not enough data | 8.7 (129 reviews) | 
| **Help Guides** | Not enough data | 8.8 (123 reviews) | 
| **Patching & Updates** | Not enough data | 9.0 (121 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.8/10 | 39 |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Health Score** | 9.6 (35 reviews) | Not enough data | 
| **Customer Profiles** | 10.0 (16 reviews) | Not enough data | 
| **Notifications** | 9.5 (20 reviews) | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (16 reviews) | Not enough data | 
| **Analytics** | 8.8 (23 reviews) | Not enough data | 
| **Revenue Impact** | 8.6 (16 reviews) | Not enough data | 
| **Artificial Intelligence** | 9.2 (24 reviews) | Not enough data | 
| **Sentiment** | 8.9 (17 reviews) | Not enough data | 
| **Retention** | 9.5 (26 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (9 reviews) | Not enough data | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 27 |

#### Agentic AI - Software Testing

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (20 reviews) | 

### Low-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 357 |

#### Application Design

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **UI Code Extending** | Not enough data | 8.6 (227 reviews) | 
| **Programming Code Extending** | Not enough data | 8.6 (230 reviews) | 
| **Customized Branding** | Not enough data | 8.7 (249 reviews) | 
| **Application Templates** | Not enough data | 8.6 (239 reviews) | 
| **Workflows** | Not enough data | 8.9 (271 reviews) | 

#### Data Control

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Data Migration** | Not enough data | 8.8 (261 reviews) | 
| **Data Synchronization** | Not enough data | 8.9 (262 reviews) | 
| **Data Security** | Not enough data | 9.2 (260 reviews) | 

#### Publishing

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Application Deployment** | Not enough data | 8.9 (235 reviews) | 
| **Platform Compatability** | Not enough data | 8.9 (247 reviews) | 
| **Lifecycle Management** | Not enough data | 8.9 (233 reviews) | 

#### Agentic AI - Low-Code Development Platforms

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.9 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.1 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (41 reviews) | 

### Cloud Platform as a Service (PaaS)

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 827 |

#### Development

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Application Deployment** | Not enough data | 8.7 (587 reviews) | 
| **Development Tools** | Not enough data | 8.6 (568 reviews) | 
| **Development Environment** | Not enough data | 8.6 (518 reviews) | 
| **Language Support** | Not enough data | 8.6 (545 reviews) | 
| **Testing** | Not enough data | 8.5 (512 reviews) | 

#### Database

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Database Management** | Not enough data | 9.0 (565 reviews) | 
| **Analytics** | Not enough data | 8.8 (658 reviews) | 
| **Auto Scaling** | Not enough data | 8.5 (506 reviews) | 
| **Backup / Recovery** | Not enough data | 8.6 (550 reviews) | 
| **Storage** | Not enough data | 8.6 (605 reviews) | 

#### Infrastructure

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Networking** | Not enough data | 8.5 (554 reviews) | 
| **Virtual Machines** | Not enough data | 8.1 (514 reviews) | 
| **Security** | Not enough data | 9.1 (588 reviews) | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 214 |

#### User Interface Design

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **WYSIWYG Editor** | Not enough data | 8.4 (133 reviews) ✓ Verified | 
| **Customized Branding** | Not enough data | 8.6 (152 reviews) ✓ Verified | 
| **App Templates** | Not enough data | 8.7 (154 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 9.1 (156 reviews) ✓ Verified | 

#### Data Control

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Data Migration** | Not enough data | 8.9 (149 reviews) ✓ Verified | 
| **Data Synchronization** | Not enough data | 8.9 (157 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 9.1 (155 reviews) ✓ Verified | 

#### Publishing

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Application Deployment** | Not enough data | 8.8 (141 reviews) ✓ Verified | 
| **Platform Compatibility** | Not enough data | 8.9 (146 reviews) | 
| **Lifecycle Management** | Not enough data | 8.9 (144 reviews) ✓ Verified | 

#### Agentic AI - No-Code Development Platforms

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.6 (32 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (32 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (32 reviews) | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Salesforce Headless 360 Platform (formerly Salesforce Platform)** | N/A | N/A |

#### Compliance

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Access Management** | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | 

#### Administration

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Database Management** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | 

#### Security 

| Feature | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 

---
## Categories

**Unique to Gainsight Customer Success (4):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to Salesforce Headless 360 Platform (formerly Salesforce Platform) (14):** [Application Development Platforms ](https://www.g2.com/categories/application-development-platforms), [DevOps Platforms](https://www.g2.com/categories/devops-platforms), [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp), [Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms), [Data Masking Software](https://www.g2.com/categories/data-masking), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam), [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam), [Cloud Migration Software](https://www.g2.com/categories/cloud-migration), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Success | Salesforce Headless 360 Platform (formerly Salesforce Platform) | 
|---|---|---|
| **Small-Business** | 9.0% | 20.6% | 
| **Mid-Market** | 57.9% | 45.6% | 
| **Enterprise** | 33.2% | 33.9% | 

### By Industry

#### Gainsight Customer Success

- **Computer Software:** 38.8%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.2%
- **Computer & Network Security:** 3.6%
- **Telecommunications:** 3.5%
- **Internet:** 3.2%
- **Hospital & Health Care:** 2.5%
- **Financial Services:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.6%

#### Salesforce Headless 360 Platform (formerly Salesforce Platform)

- **Computer Software:** 13.7%
- **Information Technology and Services:** 12.1%
- **Financial Services:** 6.8%
- **Non-Profit Organization Management:** 4.2%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.8%
- **Telecommunications:** 2.8%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.6%
- **Manufacturing:** 2.2%
- **Other:** 47.0%

---
## Alternatives

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1603 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (511 reviews)
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- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (702 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
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- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)

### Alternatives to Salesforce Headless 360 Platform (formerly Salesforce Platform)

- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1567 reviews)
- [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) — 4.5/5 stars (578 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.5/5 stars (1798 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (567 reviews)
- [AppSheet](https://www.g2.com/products/appsheet/reviews) — 4.8/5 stars (405 reviews)
- [Mendix](https://www.g2.com/products/mendix/reviews) — 4.4/5 stars (355 reviews)
- [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) — 4.5/5 stars (1132 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (163 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3279 reviews)

---
## Top Discussions

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### Salesforce Headless 360 Platform (formerly Salesforce Platform)

- Title: [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) — 5 comments, 2 upvotes
  > **Top comment:** "Learn how to create new accounts, and update existing leads and contacts. "
- Title: [What is Salesforce Platform used for?](https://www.g2.com/discussions/what-is-salesforce-platform-used-for) — 2 comments
  > **Top comment:** "It's a system that helps you manage all past sales activity and understand your business' pipeline. "
- Title: [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) — 2 comments, 1 upvote
  > **Top comment:** "Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.

It has..."
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/salesforce-authenticator-how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "Go to Salesforce Authenticator app and click Add an Account.
"
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-agentforce-360-platform-formerly-salesforce-platform)