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At a Glance
Market Segments
Small-Business (70.0% of reviews)
Mid-Market (41.6% of reviews)
Entry-Level Pricing
$119.99 license/year
Free 3 Agent / 5 Endpoints
AeroAdmin
Star Rating
(10)4.0 out of 5
Market Segments
Small-Business (70.0% of reviews)
Pros & Cons
Entry-Level Pricing
$119.99 license/year
Browse all 3 pricing plansLogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Quality of Support with a score of 8.7, while AeroAdmin falls short with a score of 6.3. Reviewers mention that GoTo Resolve's support team is responsive and helpful, making it a reliable choice for businesses needing assistance.
- Reviewers mention that GoTo Resolve offers superior Device Management capabilities, scoring 9.6 compared to AeroAdmin's 7.2. Users appreciate GoTo Resolve's comprehensive tools for managing devices, which streamline IT operations.
- Users on G2 highlight GoTo Resolve's Remote Access feature, scoring an impressive 9.8, while AeroAdmin's score of 9.7 indicates it is also strong but slightly less favored. Reviewers say that GoTo Resolve's remote access is seamless and efficient, enhancing productivity.
- G2 users report that GoTo Resolve's Session Recording feature, with a score of 8.3, is more reliable than AeroAdmin's 6.7. Users mention that this feature is crucial for training and quality assurance, making GoTo Resolve a better option for businesses focused on these areas.
- Reviewers mention that GoTo Resolve's Integrations score of 8.2 outperforms AeroAdmin's 6.9, indicating a broader range of compatible tools. Users appreciate the ability to integrate with other software, which enhances workflow efficiency.
- Users say that GoTo Resolve shines in Ease of Use with a score of 9.0, while AeroAdmin's score of 8.5 suggests it is still user-friendly but not as intuitive. Reviewers mention that GoTo Resolve's interface is straightforward, making it easier for teams to adopt and utilize effectively.
Pricing
Entry-Level Pricing
LogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
AeroAdmin
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
7.5
10
9.0
356
Ease of Use
8.5
10
9.0
357
Ease of Setup
9.7
6
8.9
189
Ease of Admin
Not enough data
8.9
176
Quality of Support
6.3
5
8.7
308
Has the product been a good partner in doing business?
Not enough data
8.7
166
Product Direction (% positive)
7.7
10
8.0
345
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
80
Not enough data
9.0
78
Not enough data
8.9
64
Not enough data
8.8
68
Not enough data
8.5
67
Not enough data
8.5
70
Maintenance
Not enough data
8.9
71
Not enough data
8.4
49
Communication
Not enough data
8.8
67
Not enough data
8.0
47
Not enough data
8.2
49
Not enough data
8.5
50
Security
Not enough data
8.7
52
Not enough data
8.4
52
Device Support
Not enough data
8.5
58
Not enough data
8.6
56
Not enough data
8.4
59
Performance
Not enough data
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Incident Management
Not enough data
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Reporting
Not enough data
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Access & Usability
Not enough data
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.3
6
Operating System
Not enough data
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Security
Not enough data
8.6
6
Not enough data
9.2
6
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.4
7
8.5
79
6.9
7
8.1
71
5.5
7
8.3
76
6.7
7
8.3
75
7.7
5
8.1
71
8.1
6
8.4
76
8.3
6
8.5
81
Platform
7.7
5
8.6
72
Feature Not Available
8.2
68
7.8
6
8.4
72
9.7
6
8.6
83
Security
Feature Not Available
7.7
60
7.2
6
8.4
76
8.3
5
8.4
70
Categories
Categories
Shared Categories
AeroAdmin and LogMeIn Resolve are categorized as Remote Desktop
Unique Categories
AeroAdmin has no unique categories
LogMeIn Resolve is categorized as Endpoint Management, Remote Support, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Service Desk
Reviews
Reviewers' Company Size
AeroAdmin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Transportation/Trucking/Railroad
10.0%
Government Administration
10.0%
Computer Software
10.0%
Other
30.0%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Discussions
AeroAdmin has no discussions with answers
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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