# ADP Workforce Now vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a user-friendly experience, with many users highlighting its intuitive interface and easy navigation. One user mentioned that it is "easy to use and beginner-friendly," making it a great choice for teams looking for a straightforward solution.
- **Users say** that ADP Workforce Now stands out for its comprehensive integration of HR functions, which simplifies processes for HR departments. Reviewers appreciate that it combines payroll, benefits, and compliance into a single platform, eliminating the need to juggle multiple tools, as one user noted, "It brings payroll, HR, benefits, time tracking, and compliance together in a single system."
- **Reviewers mention** that Zendesk's ticketing system is particularly effective for managing support requests, allowing teams to track issues and maintain communication until resolution. Users have praised its ability to save time on repetitive tasks, with one stating that it helps them "track all requests raised by clients at a single place."
- **According to verified reviews** , ADP Workforce Now's automation features significantly enhance workflow efficiency, with users noting that it has made a "world of difference in compliance and workflow automation." This capability is especially beneficial for HR teams looking to streamline their operations.
- **G2 reviewers highlight** that Zendesk offers superior customization options, allowing users to tailor the platform to their specific needs. One user appreciated the recent AI features that suggest summaries and ticket routing, enhancing the overall support experience.
- **Users report** that while both platforms have strong support, Zendesk for Customer Service receives higher marks for quality of support, with users noting its effectiveness in resolving issues and providing timely assistance. This is a crucial factor for teams that rely heavily on customer service tools.



| | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,236 | 6,995 | 
| **Largest Market Segment** | Mid-Market (64.5% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### ADP Workforce Now

Pros:
- Ease of Use (428 reviews)
- Helpful (218 reviews)

Cons:
- Poor Customer Support (175 reviews)
- Not User-Friendly (95 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3276 reviews) | 8.6 (5220 reviews) | 
  | **Ease of Use** | 8.3 (3605 reviews) | 8.6 (5448 reviews) | 
  | **Ease of Setup** | 7.7 (2036 reviews) | 8.0 (3349 reviews) | 
  | **Ease of Admin** | 8.1 (1648 reviews) | 8.2 (3150 reviews) | 
  | **Quality of Support** | 7.9 (2975 reviews) | 8.4 (5000 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (1630 reviews) | 8.4 (3073 reviews) | 
  | **Product Direction (% positive)** | 7.6 (3226 reviews) | 8.0 (4869 reviews) | 

---
## Pricing

### ADP Workforce Now

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3763 |

#### Ticket and Case Management

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2602 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2648 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2595 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2403 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1941 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2413 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2429 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1877 reviews) ✓ Verified | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (388 reviews) | 

#### Agentic AI - Help Desk

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (246 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2073 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2359 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1761 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1343 reviews) ✓ Verified | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1970 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1799 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2410 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2434 reviews) ✓ Verified | 

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.9/10 | 1521 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Core HR

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Organization Management** | 8.2 (714 reviews) | Not enough data | 
| **Time, Attendance, and PTO** | 8.6 (834 reviews) | Not enough data | 
| **Expense Management** | Feature Not Available | Not enough data | 
| **Salary Structures** | 8.2 (610 reviews) | Not enough data | 
| **Compliance** | 8.3 (688 reviews) | Not enough data | 
| **Benefits Administration** | 8.5 (766 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | 6.3 (60 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 7.6 (682 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.8 (11 reviews) | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.6/10 | 2587 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Employee Self Service

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Web Portal** | 8.7 (2261 reviews) ✓ Verified | Not enough data | 
| **Benefits Manager** | 8.4 (1745 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.2 (1773 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Payroll Entry** | 8.8 (2027 reviews) ✓ Verified | Not enough data | 
| **Time Off Accrual** | 8.4 (1881 reviews) ✓ Verified | Not enough data | 
| **Direct Deposit** | 9.2 (2182 reviews) ✓ Verified | Not enough data | 
| **Expense Reimbursement** | 8.4 (1017 reviews) ✓ Verified | Not enough data | 
| **Pre-tax Deductions** | 8.8 (1915 reviews) ✓ Verified | Not enough data | 
| **Wage Garnishment** | 8.7 (1588 reviews) ✓ Verified | Not enough data | 
| **Approvals** | 8.6 (1616 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Printing** | 9.0 (1863 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Delivery** | 9.0 (1891 reviews) ✓ Verified | Not enough data | 

#### Taxes

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Tax Calculation** | 8.9 (1908 reviews) ✓ Verified | Not enough data | 
| **Tax Filing** | 8.8 (1722 reviews) ✓ Verified | Not enough data | 
| **Automatic Tax Payment** | Feature Not Available | Not enough data | 

#### Integration

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **API / Integration** | 8.1 (1122 reviews) ✓ Verified | Not enough data | 
| **Time Tracking Integration** | 8.5 (1378 reviews) ✓ Verified | Not enough data | 
| **Accounting Integration** | 8.2 (1146 reviews) ✓ Verified | Not enough data | 
| **Core HR Integration** | 8.3 (1153 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Reporting and Dashboards** | 8.3 (1961 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1979 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.4 (2049 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (1788 reviews) ✓ Verified | Not enough data | 

### Benefits Administration

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.9/10 | 1662 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Benefits Administration Platform Features

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Benefits Record Management** | 8.5 (1002 reviews) | Not enough data | 
| **Enrollment Planning** | 8.4 (922 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 7.8 (695 reviews) | Not enough data | 
| **Document Management** | 8.2 (805 reviews) | Not enough data | 
| **Total Compensation Statements** | 8.2 (799 reviews) | Not enough data | 
| **Self-Service Portal** | 8.6 (1020 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (826 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.0 (747 reviews) | Not enough data | 

#### Benefits Administration Platform Features

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Benefits Record Management** | 8.5 (1002 reviews) | Not enough data | 
| **Enrollment Planning** | 8.4 (922 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 7.8 (695 reviews) | Not enough data | 
| **Document Management** | 8.2 (805 reviews) | Not enough data | 
| **Total Compensation Statements** | 8.2 (799 reviews) | Not enough data | 
| **Self-Service Portal** | 8.6 (1020 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (826 reviews) | Not enough data | 
| **Benefits Dashboards** | 8.4 (933 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.0 (747 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (617 reviews) | Not enough data | 
| **Internationalization** | 7.3 (109 reviews) | Not enough data | 
| **Mobility** | 7.5 (129 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.1 (64 reviews) | Not enough data | 
| **AI Text Summarization** | 6.0 (64 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.0 (64 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 7.6 (682 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.8 (11 reviews) | 

### Job Description Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.3/10 | 1356 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Basics

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Interoperability** | 8.2 (72 reviews) | Not enough data | 
| **Performance** | 8.6 (86 reviews) | Not enough data | 
| **Reporting** | 8.4 (88 reviews) | Not enough data | 

#### Content

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Automation** | 8.4 (79 reviews) | Not enough data | 
| **Content Creation** | 8.4 (71 reviews) | Not enough data | 
| **Distribution Features** | 8.5 (75 reviews) | Not enough data | 

#### Logistics

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Integrations & APIs** | 8.1 (71 reviews) | Not enough data | 
| **User, Role and Access Management** | 8.5 (82 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Job Posting** | 8.0 (294 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 7.6 (682 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.8 (11 reviews) | 

### Candidate Relationship Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.2/10 | 1362 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Basics

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Reporting** | 8.4 (71 reviews) | Not enough data | 
| **Interoperability** | 8.5 (53 reviews) | Not enough data | 
| **Performance** | 8.5 (63 reviews) | Not enough data | 

#### Additional Functionality

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Dashboard** | 8.5 (68 reviews) | Not enough data | 
| **Cloud** | 8.7 (59 reviews) | Not enough data | 
| **Mobility** | 8.5 (63 reviews) | Not enough data | 

#### Content

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Automation** | 8.4 (63 reviews) | Not enough data | 
| **File Sharing** | 8.5 (57 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Sourcing and Candidate Identification** | 7.6 (263 reviews) | Not enough data | 
| **Interview Scheduling** | 7.5 (316 reviews) | Not enough data | 
| **Applicant Tracking** | 8.0 (291 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 7.6 (682 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.8 (11 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### Interview Scheduling

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 1213 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform Basics

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Interoperability** | 8.1 (48 reviews) | Not enough data | 
| **Performance** | 8.4 (59 reviews) | Not enough data | 

#### Platform Content

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Automation** | 8.4 (58 reviews) | Not enough data | 
| **Reminders** | 8.3 (61 reviews) | Not enough data | 
| **Email Template** | 8.3 (60 reviews) | Not enough data | 
| **Booking** | 7.7 (49 reviews) | Not enough data | 
| **Rescheduling** | 8.1 (54 reviews) | Not enough data | 

#### Platform Performance

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Reporting** | 8.1 (63 reviews) | Not enough data | 
| **Monitoring** | 8.2 (56 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 7.6 (682 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.8 (11 reviews) | 

### Healthcare HR

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.6/10 | 76 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Operations

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Personnel Management** | 8.9 (62 reviews) | Not enough data | 
| **Talent Management** | 8.8 (56 reviews) | Not enough data | 
| **Regulation and Compliance** | 8.4 (62 reviews) | Not enough data | 
| **Metrics and Reporting** | 8.5 (63 reviews) | Not enough data | 
| **Third-Party Integrations** | 8.6 (59 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 90 |

#### Responses

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (61 reviews) | 
| **Route To Human** | Not enough data | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.5 (25 reviews) | 
| **Customer Interaction Automation** | Not enough data | 7.7 (25 reviews) | 
| **Lead Generation** | Not enough data | 7.4 (24 reviews) | 
| **Document Processing** | Not enough data | 7.5 (25 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (24 reviews) | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.2 (66 reviews) | 
| **Integration** | Not enough data | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (23 reviews) | 
| **Adaptive Responses** | Not enough data | 7.4 (24 reviews) | 
| **Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Problem Solving** | Not enough data | 7.4 (25 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (29 reviews) | 

### Performance Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 190 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Performance reviews

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **360 Reviews** | 8.2 (113 reviews) ✓ Verified | Not enough data | 
| **Customizable Forms** | 8.0 (128 reviews) ✓ Verified | Not enough data | 
| **Review Status Tracking** | 8.3 (139 reviews) ✓ Verified | Not enough data | 

#### Goals

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Goal-Setting** | 8.1 (126 reviews) ✓ Verified | Not enough data | 
| **Company Goals And OKRs** | 7.9 (110 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Continuous Feedback** | 8.0 (130 reviews) ✓ Verified | Not enough data | 
| **Requesting Feedback** | 7.9 (118 reviews) | Not enough data | 
| **1-On-1 Meetings** | Feature Not Available | Not enough data | 
| **Public Praise** | Feature Not Available | Not enough data | 

#### Data

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Dashboards And Reports** | 8.5 (166 reviews) ✓ Verified | Not enough data | 
| **Historical Data** | 8.2 (136 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Performance Management

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Multi-step Planning** | 8.2 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (22 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (470 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (861 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (718 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (717 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### HR Analytics

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.4/10 | 98 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Reports

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Score Cards** | 7.2 (67 reviews) | Not enough data | 
| **Customizability** | 8.0 (86 reviews) | Not enough data | 
| **Graphs and Charts** | 7.7 (75 reviews) | Not enough data | 
| **Dashboards** | 8.1 (80 reviews) | Not enough data | 

#### Cleaning

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Filtering** | 8.0 (77 reviews) | Not enough data | 
| **Levels of Measurement** | 7.9 (72 reviews) | Not enough data | 
| **Transformation** | 8.0 (73 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text-to-Image** | 6.2 (40 reviews) | Not enough data | 
| **AI Text Generation** | 6.5 (40 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.3 (40 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (718 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (519 reviews) | 

####  Internal Use

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (1791 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (648 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (897 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1523 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1443 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (648 reviews) | 
| **Personalization** | Not enough data | 8.0 (780 reviews) | 

#### Self-Service Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (676 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.7/10 | 1385 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - Onboarding

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (19 reviews) | Not enough data | 
| **Decision Making** | 7.0 (19 reviews) | Not enough data | 

#### Platform Content

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Forms Library** | 8.0 (207 reviews) | Not enough data | 
| **E-Forms** | 8.0 (210 reviews) | Not enough data | 
| **E-Signature** | 8.2 (205 reviews) | Not enough data | 
| **Background Checks** | 7.7 (156 reviews) | Not enough data | 
| **Offer Letter Approvals** | 7.8 (155 reviews) | Not enough data | 
| **Offer Letter Templates** | 7.6 (164 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Self-Service Portal** | 8.5 (234 reviews) | Not enough data | 
| **Automated Team Introductions** | 7.6 (156 reviews) | Not enough data | 
| **Compliance Training** | 7.8 (157 reviews) | Not enough data | 
| **Automated Onboarding Workflows** | 8.2 (193 reviews) | Not enough data | 
| **Onboarding Notifications** | 8.2 (204 reviews) | Not enough data | 

#### Platform Data

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Time-to-Productivity Reporting** | 7.8 (154 reviews) | Not enough data | 
| **Onboarding Process Reporting** | 8.0 (183 reviews) | Not enough data | 
| **Visualization** | 8.1 (189 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 7.6 (682 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.8 (11 reviews) | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Interview Scheduling** | 7.5 (316 reviews) | Not enough data | 
| **Onboarding** | 8.1 (435 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 111 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (71 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 1268 |
| **Zendesk for Customer Service** | 8.8/10 | 26 |

#### Platform

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.9 (19 reviews) | 
| **Integration APIs** | 7.6 (682 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | 7.9 (137 reviews) | Not enough data | 
| **Shift Scheduling** | 7.8 (149 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.6 (232 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.6 (208 reviews) | Not enough data | 
| **Skills Management** | 8.0 (145 reviews) | Not enough data | 
| **Succession Planning** | 7.9 (132 reviews) | Not enough data | 
| **Workforce Analytics** | 8.2 (172 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.5 (202 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 7.8 (138 reviews) | Not enough data | 
| **Team Communication** | 7.7 (151 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to ADP Workforce Now (11):** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration), [Core HR Software](https://www.g2.com/categories/core-hr), [Payroll Software](https://www.g2.com/categories/payroll), [Performance Management Software](https://www.g2.com/categories/performance-management), [HCM Software](https://www.g2.com/categories/hcm-software), [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management), [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [Job Description Management Software](https://www.g2.com/categories/job-description-management), [HR Analytics Software](https://www.g2.com/categories/hr-analytics), [Healthcare HR Software](https://www.g2.com/categories/healthcare-hr)

**Unique to Zendesk for Customer Service (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | ADP Workforce Now | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 15.9% | 40.8% | 
| **Mid-Market** | 64.5% | 45.8% | 
| **Enterprise** | 19.6% | 13.4% | 

### By Industry

#### ADP Workforce Now

- **Hospital & Health Care:** 6.7%
- **Non-Profit Organization Management:** 5.1%
- **Information Technology and Services:** 4.3%
- **Computer Software:** 3.6%
- **Retail:** 3.2%
- **Financial Services:** 3.1%
- **Human Resources:** 2.9%
- **Construction:** 2.6%
- **Education Management:** 2.5%
- **Hospitality:** 2.4%
- **Other:** 63.7%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.8%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.2%

---
## Alternatives

### Alternatives to ADP Workforce Now

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- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (6079 reviews)
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- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13062 reviews)
- [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (5715 reviews)
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### Alternatives to Zendesk for Customer Service

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- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
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- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)

---
## Top Discussions

### ADP Workforce Now

- Title: [How does Workforce Now compare to other payroll services?](https://www.g2.com/discussions/25502-how-does-workforce-now-compare-to-other-payroll-services) — 6 comments, 3 upvotes
  > **Top comment:** "ADP offers a comprehensive payroll service.  They are up-to-date with the latest legislature and offer many learning tools & reports to keep you compliant.  "
- Title: [How is ADP Workforce Now transforming human resource management and payroll processing in organizations?](https://www.g2.com/discussions/how-is-adp-workforce-now-transforming-human-resource-management-and-payroll-processing-in-organizations) — 3 comments
  > **Top comment:** "Reduces manual calculations, tax filings, and compliance risks."
- Title: [Is ADP Workforce Now an HRIS?](https://www.g2.com/discussions/is-adp-workforce-now-an-hris) — 3 comments
  > **Top comment:** "Yes"
- Title: [Vacation approval customization](https://www.g2.com/discussions/vacation-approval-customization) — 3 comments, 1 upvote
  > **Top comment:** "Vacation approval is very easy to do you can use your account to self-manage your days off in the days that you need to request off it sends a request right..."
- Title: [How is ADP Workforce Now being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-adp-workforce-now-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 2 comments
  > **Top comment:** "It is not. In my opinion, the software is too complicated and decreases operation efficiency. "

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/adp-workforce-now-vs-zendesk-for-customer-service)