Link copied to clipboard # ADP Workforce Now vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/adp-workforce-now/zendesk-for-customer-service/export.csv) Workforce NowZendesk for Customer Service[+ Add Product](#) Pricing **ADP Workforce Now** No pricing available **Zendesk for Customer Service** Free Trial **$50.00** Per User Per Month ยท Advanced AI **Pricing Insights** from reviews Perceived Cost **ADP Workforce Now** $$$$$ **Zendesk for Customer Service** $$$$$ Average Discount **ADP Workforce Now** 15%5% more **Zendesk for Customer Service** 10% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **ADP Workforce Now** 6 months Based on 100 responses **Zendesk for Customer Service** 6 months Based on 100 responses Return on Investment **ADP Workforce Now** 6 months Based on 100 responses **Zendesk for Customer Service** 6 months Based on 100 responses ![ADP Workforce Now](https://images.g2crowd.com/uploads/product/hd_favicon/1487565767/adp-workforce-now.svg "ADP Workforce Now") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **ADP Workforce Now** Ease of Use (309) Helpful (179) Poor Customer Support (111) Not User-Friendly (98) **Zendesk for Customer Service** Intuitive Interface (356) Efficient Ticket Management (217) Expensive As Teams Grow (128) Steep Learning Curve (109) Integrations **ADP Workforce Now** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_191cf8675c238b8d02477dd26a655daf/15five.png "Product Avatar Image") 15Five ](https://www.g2.com/products/15five/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_bd35168858a5693ac47d68eaf646dc72/7shifts.png "Product Avatar Image") 7shifts ](https://www.g2.com/products/7shifts/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5fef15936627dac55873302a7b11add3/absorb-software-absorb-lms.png "Product Avatar Image") Absorb LMS ](https://www.g2.com/products/absorb-software-absorb-lms/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e0d253028a5bb1cd17403705bba47168/accurate-background-accurate-background.jpg "Product Avatar Image") Accurate Background ](https://www.g2.com/products/accurate-background-accurate-background/reviews)[ View all ](https://www.g2.com/products/adp-workforce-now/integrations) **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **ADP Workforce Now** ![ADP Workforce Now screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/22031/Employee-Homepage-Balances-Hidden.jpg) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **ADP Workforce Now** **8.6** /10 Based on 3,481 responses **Zendesk for Customer Service** **8.6** /10 Based on 5,271 responses Ease of Use **ADP Workforce Now** **8.4** /10 Based on 3,812 responses **Zendesk for Customer Service** **8.5** /10 Based on 5,557 responses Ease of Setup **ADP Workforce Now** **7.8** /10 Based on 2,234 responses **Zendesk for Customer Service** **8.0** /10 Based on 3,406 responses Ease of Admin **ADP Workforce Now** **8.1** /10 Based on 1,744 responses **Zendesk for Customer Service** **8.2** /10 Based on 3,197 responses Quality of Support **ADP Workforce Now** **7.9** /10 Based on 3,155 responses **Zendesk for Customer Service** **8.4** /10 Based on 5,101 responses Has the product been a good partner in doing business? **ADP Workforce Now** **8.0** /10 Based on 1,726 responses **Zendesk for Customer Service** **8.4** /10 Based on 3,120 responses Product Direction (% positive) **ADP Workforce Now** **7.6** /10 Based on 3,387 responses **Zendesk for Customer Service** **8.0** /10 Based on 4,915 responses **Features** ratings from reviews Workforce Management **8.1** /10 Based on 1,314 responses **8.7** /10 Based on 28 responses AI Customer Support Agents Not enough data **8.3** /10 Based on 119 responses Help Desk Not enough data **8.6** /10 Based on 3,882 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Core HR **8.7** /10 Based on 1,669 responses Not enough data Payroll **8.9** /10 Based on 2,707 responses Not enough data Benefits Administration **7.9** /10 Based on 1,710 responses Not enough data Job Description Management **8.3** /10 Based on 1,395 responses Not enough data Candidate Relationship Management **8.2** /10 Based on 1,401 responses Not enough data Complaint Management Not enough data **8.2** /10 Based on 897 responses Shared Inbox Not enough data **8.1** /10 Based on 425 responses Interview Scheduling **8.1** /10 Based on 1,252 responses Not enough data Healthcare HR **8.6** /10 Based on 76 responses Not enough data Performance Management **8.5** /10 Based on 583 responses Not enough data Chatbots Not enough data **8.2** /10 Based on 614 responses Conversational Support Not enough data **8.1** /10 Based on 1,099 responses Proactive Notification Not enough data **8.4** /10 Based on 198 responses HR Analytics **7.4** /10 Based on 100 responses Not enough data Customer Service Automation Not enough data **7.9** /10 Based on 121 responses Live Chat Not enough data **8.3** /10 Based on 2,706 responses Customer Self-Service Not enough data **8.2** /10 Based on 1,799 responses Social Customer Service Not enough data **8.4** /10 Based on 843 responses Digital Customer Service Platforms Not enough data **8.1** /10 Based on 80 responses Onboarding **7.7** /10 Based on 1,425 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 16.3% Mid-Market(51-1000 emp.) 64.0% Enterprise(\> 1000 emp.) 19.7% Small-Business(50 or fewer emp.) 16.3% Mid-Market(51-1000 emp.) 64.0% Enterprise(\> 1000 emp.) 19.7% Small-Business(50 or fewer emp.) 40.8% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% Small-Business(50 or fewer emp.) 40.8% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% **Reviewers' Industry** [![ADP Workforce Now](https://images.g2crowd.com/uploads/product/hd_favicon/1487565767/adp-workforce-now.svg "ADP Workforce Now")](https://www.g2.com/products/adp-workforce-now/reviews) ADP Workforce Now Hospital & Health Care 6.5% Non-Profit Organization Management 5.0% Information Technology and Services 4.4% Computer Software 3.8% Financial Services 3.2% Other 77.1% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% Alternatives **ADP Workforce Now Alternatives** ![isolved](https://images.g2crowd.com/uploads/product/hd_favicon/13a7cc0061d21b68444997f6c3d85ca0/isolved.svg "isolved") [ isolved ](/products/isolved/reviews) ![Paycor](https://images.g2crowd.com/uploads/product/hd_favicon/3d4b526c8b16bcdbe6eeeb5586149ed5/paycor.svg "Paycor") [ Paycor ](/products/paycor/reviews) ![BambooHR](https://images.g2crowd.com/uploads/product/hd_favicon/47b1971b687f86ff5064075af95075db/bamboohr.svg "BambooHR") [ BambooHR ](/products/bamboohr/reviews) ![Paylocity](https://images.g2crowd.com/uploads/product/hd_favicon/bd6131cf9b0260bb95666ba5a37a54bb/paylocity.svg "Paylocity") [ Paylocity ](/products/paylocity/reviews) **Zendesk for Customer Service Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews)