Compare ADP Workforce Now and When I Work 
At a Glance
Market Segments
Mid-Market (64.5% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
No pricing available
$2.50 1 user Per Month
ADP Workforce Now
Star Rating
(4,195)4.2 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ADP Workforce NowWhen I Work
Star Rating
(381)4.4 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
$2.50 1 user Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ADP Workforce Now excels in providing a comprehensive, all-in-one platform that centralizes payroll, HR, time tracking, and benefits, which significantly improves operational efficiency across organizations. Users appreciate how it resolves issues like timely salary payments.
- Users say When I Work stands out for its user-friendly scheduling features, particularly the "Open Shifts" functionality, which is a game changer for businesses with part-time and seasonal workers. This flexibility is crucial for managing a large workforce effectively.
- Reviewers mention that while ADP Workforce Now has a robust feature set, some users find it challenging to navigate, particularly during the setup phase. In contrast, When I Work is praised for its intuitive design, making it easier for users to adapt quickly.
- According to verified reviews, ADP Workforce Now has a higher overall satisfaction score, indicating that users feel it meets their needs well, especially in larger organizations. However, When I Work receives high marks for its ease of use and aesthetic appeal, making it a favorite among small businesses.
- Users highlight that ADP Workforce Now's reporting capabilities are strong, but When I Work's focus on time and attendance tracking, along with its ability to easily adjust timesheets, is particularly beneficial for businesses that require flexibility in managing employee hours.
- Reviewers note that while both platforms offer solid support, When I Work is often seen as more responsive and user-friendly, with many users appreciating the quality of support they receive, which enhances their overall experience with the software.
Pricing
Entry-Level Pricing
ADP Workforce Now
No pricing availableWhen I Work
Single Location or Schedule
$2.50
1 user Per Month
Everything you need to effectively manage a single team or location. All plans include scheduling, time & attendance tracking, and team communication.
- One-click Auto Scheduling
- Unlimited schedule templates
- Time off & availability management
Free Trial
ADP Workforce Now
No trial information availableWhen I Work
Free Trial is available
Ratings
Meets Requirements
8.6
3,257
8.8
316
Ease of Use
8.3
3,565
8.7
320
Ease of Setup
7.7
1,997
8.7
182
Ease of Admin
8.1
1,644
8.8
168
Quality of Support
7.9
2,956
8.4
252
Has the product been a good partner in doing business?
8.0
1,626
8.7
159
Product Direction (% positive)
7.6
3,211
9.0
301
Features by Category
Core HR
8.2
711
Not enough data
8.5
823
Not enough data
Feature Not Available
Not enough data
8.2
609
Not enough data
8.3
685
Not enough data
8.5
758
Not enough data
Generative AI
6.2
59
Not enough data
Platform
7.7
977
8.1
70
7.6
676
7.2
35
7.6
572
7.9
51
8.2
1042
8.6
76
8.1
1002
8.9
78
7.9
836
8.8
77
8.1
1062
8.2
61
8.3
1002
8.6
76
Employee Self Service
8.7
2254
|
Verified
Not enough data
8.4
1739
|
Verified
Not enough data
8.2
1769
|
Verified
Not enough data
Administration
8.8
2016
|
Verified
Not enough data
8.4
1874
|
Verified
Not enough data
9.2
2175
|
Verified
Not enough data
8.4
1015
|
Verified
Not enough data
8.8
1910
|
Verified
Not enough data
8.7
1583
|
Verified
Not enough data
8.6
1611
|
Verified
Not enough data
9.0
1858
|
Verified
Not enough data
9.0
1887
|
Verified
Not enough data
Taxes
8.9
1899
|
Verified
Not enough data
8.8
1716
|
Verified
Not enough data
Feature Not Available
Not enough data
Integration
8.1
1118
|
Verified
Not enough data
8.5
1375
|
Verified
Not enough data
8.2
1143
|
Verified
Not enough data
8.2
1149
|
Verified
Not enough data
Platform
8.3
1952
|
Verified
Not enough data
8.4
1975
|
Verified
Not enough data
8.4
2037
|
Verified
Not enough data
8.6
1785
|
Verified
Not enough data
Benefits Administration Platform Features
8.5
999
Not enough data
8.4
920
Not enough data
7.8
694
Not enough data
8.2
804
Not enough data
8.2
798
Not enough data
8.6
1018
Not enough data
8.4
824
Not enough data
8.0
746
Not enough data
Benefits Administration Platform Features
8.5
999
Not enough data
8.4
920
Not enough data
7.8
694
Not enough data
8.2
804
Not enough data
8.2
798
Not enough data
8.6
1018
Not enough data
8.4
824
Not enough data
8.4
932
Not enough data
8.0
746
Not enough data
7.9
616
Not enough data
7.3
108
Not enough data
7.5
128
Not enough data
Generative AI
6.0
63
Not enough data
6.0
63
Not enough data
5.9
63
Not enough data
Platform
7.7
977
8.1
70
7.6
676
7.2
35
7.6
572
7.9
51
8.2
1042
8.6
76
8.1
1002
8.9
78
7.9
836
8.8
77
8.1
1062
8.2
61
8.3
1002
8.6
76
Automation
Not enough data
8.2
29
Logistics
Not enough data
7.8
30
Not enough data
7.8
29
Not enough data
8.0
29
Management
Not enough data
8.1
30
Not enough data
8.2
29
Not enough data
8.3
29
Not enough data
8.8
27
Not enough data
8.6
28
Not enough data
8.8
28
Not enough data
8.6
28
Monitoring
Not enough data
7.9
28
Not enough data
8.2
28
Not enough data
8.0
28
Basics
8.2
71
Not enough data
8.6
86
Not enough data
8.4
87
Not enough data
Content
8.4
79
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
Logistics
8.1
70
Not enough data
8.5
82
Not enough data
Recruiting and Onboarding
8.0
294
Not enough data
Platform
7.7
977
8.1
70
7.6
676
7.2
35
7.6
572
7.9
51
8.2
1042
8.6
76
8.1
1002
8.9
78
7.9
836
8.8
77
8.1
1062
8.2
61
8.3
1002
8.6
76
Basics
8.3
70
Not enough data
8.6
52
Not enough data
8.5
63
Not enough data
Additional Functionality
8.5
68
Not enough data
8.7
59
Not enough data
8.5
63
Not enough data
Content
8.4
63
Not enough data
8.5
57
Not enough data
Recruiting and Onboarding
7.6
263
Not enough data
7.5
316
Not enough data
8.0
291
Not enough data
Platform
7.7
977
8.1
70
7.6
676
7.2
35
7.6
572
7.9
51
8.2
1042
8.6
76
8.1
1002
8.9
78
7.9
836
8.8
77
8.1
1062
8.2
61
8.3
1002
8.6
76
Platform Basics
8.1
48
Not enough data
8.4
59
Not enough data
Platform Content
8.4
58
Not enough data
8.3
61
Not enough data
8.3
60
Not enough data
7.7
49
Not enough data
8.1
54
Not enough data
Platform Performance
8.1
63
Not enough data
8.2
56
Not enough data
Platform
7.7
977
8.1
70
7.6
676
7.2
35
7.6
572
7.9
51
8.2
1042
8.6
76
8.1
1002
8.9
78
7.9
836
8.8
77
8.1
1062
8.2
61
8.3
1002
8.6
76
Operations
8.9
62
Not enough data
8.8
56
Not enough data
8.4
62
Not enough data
8.5
63
Not enough data
8.6
59
Not enough data
Platform Basics
Not enough data
8.0
68
Not enough data
9.0
80
Not enough data
8.8
80
Platform Content
Not enough data
8.4
68
Not enough data
8.0
50
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
7.6
59
Not enough data
9.0
77
Not enough data
8.0
58
Not enough data
8.6
61
Not enough data
8.2
62
Performance reviews
8.2
111
|
Verified
Not enough data
8.0
126
|
Verified
Not enough data
8.3
137
|
Verified
Not enough data
Goals
8.1
124
|
Verified
Not enough data
7.9
108
|
Verified
Not enough data
Feedback
7.9
128
|
Verified
Not enough data
7.9
116
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data
8.5
161
|
Verified
Not enough data
8.2
134
|
Verified
Not enough data
Agentic AI - Performance Management
8.0
17
Not enough data
7.8
20
Not enough data
Reports
7.2
67
Not enough data
8.0
86
Not enough data
7.7
75
Not enough data
8.1
80
Not enough data
Cleaning
8.0
77
Not enough data
7.9
72
Not enough data
8.0
73
Not enough data
Generative AI
6.2
40
Not enough data
6.5
40
Not enough data
6.3
40
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Onboarding
6.7
20
Not enough data
6.8
19
Not enough data
7.1
19
Not enough data
6.8
19
Not enough data
7.0
19
Not enough data
Platform Content
8.0
207
Not enough data
8.0
209
Not enough data
8.2
204
Not enough data
7.7
156
Not enough data
7.8
155
Not enough data
7.6
164
Not enough data
Platform Additional Functionality
8.5
234
Not enough data
7.6
156
Not enough data
7.8
157
Not enough data
8.2
193
Not enough data
8.2
204
Not enough data
Platform Data
7.8
154
Not enough data
8.0
183
Not enough data
8.1
189
Not enough data
Platform
7.7
977
8.1
70
7.6
676
7.2
35
7.6
572
7.9
51
8.2
1042
8.6
76
8.1
1002
8.9
78
7.9
836
8.8
77
8.1
1062
8.2
61
8.3
1002
8.6
76
Recruiting and Onboarding
7.5
316
Not enough data
8.1
435
Not enough data
Time Tracking
Not enough data
8.9
97
Not enough data
8.6
85
Not enough data
8.9
69
Client Invoicing
Not enough data
8.1
47
Not enough data
8.2
46
Not enough data
7.7
49
Mobile Time Tracking
Not enough data
9.0
89
Administration
Not enough data
8.3
65
Not enough data
8.8
83
Not enough data
8.9
91
Not enough data
8.7
63
Not enough data
8.8
84
Platform
Not enough data
8.5
68
Not enough data
8.2
57
Not enough data
8.4
59
Not enough data
8.9
91
Not enough data
8.9
84
Not enough data
7.7
61
Platform
7.7
977
8.1
70
7.6
676
7.2
35
7.6
572
7.9
51
8.2
1042
8.6
76
8.1
1002
8.9
78
7.9
836
8.8
77
8.1
1062
8.2
61
8.3
1002
8.6
76
Workforce Management Platform Features
7.9
135
8.4
77
7.8
146
9.2
121
8.6
228
8.9
107
8.6
204
8.9
99
7.9
143
8.0
71
7.9
130
8.0
71
8.2
169
8.1
69
8.5
199
8.7
89
7.8
136
8.7
103
7.6
149
8.3
102
Categories
Categories
Shared Categories
ADP Workforce Now and When I Work are categorized as Workforce Management
Unique Categories
ADP Workforce Now is categorized as Benefits Administration, Core HR, Payroll, Performance Management, HCM Software, Onboarding, Candidate Relationship Management, Interview Scheduling, Job Description Management, HR Analytics, and Healthcare HR
Reviews
Reviewers' Company Size
ADP Workforce Now
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
When I Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.7%
Non-Profit Organization Management
5.1%
Information Technology and Services
4.3%
Computer Software
3.6%
Retail
3.2%
Other
77.0%
Hospital & Health Care
9.5%
Retail
7.8%
Hospitality
6.1%
Food & Beverages
5.6%
Consumer Services
4.7%
Other
66.3%
Alternatives
Discussions
How does Workforce Now compare to other payroll services?
5 Comments
MM
ADP offers a comprehensive payroll service. They are up-to-date with the latest legislature and offer many learning tools & reports to keep you compliant. Read more
How is ADP Workforce Now transforming human resource management and payroll processing in organizations?
2 Comments
VB
Reduces manual calculations, tax filings, and compliance risks.Read more
How can I interface with my Scheduling Coordinator about requests other than time off?
3 Comments
JR
There is a chat feature on the app.Read more
How do I update the same item across all or multiple shifts in one schedule without changing all manually/individually?
2 Comments
LM
I agree!!!!!Read more
Airplane mode/Phone off
2 Comments
MM
Since I am not an supervisor, I don't have Administrator rights and cannot answer your question with 100% certainty, but from what I've heard, the app is...Read more
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