# ADP Workforce Now vs ServiceNow HR Service Delivery Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ADP Workforce Now excels in user experience, with many users appreciating its intuitive interface and easy access to features like PTO tracking and timesheet management. One user highlighted the convenience of being able to sign in and out of work effortlessly.
- **Users say** that ServiceNow HR Service Delivery stands out for its robust integration capabilities, allowing seamless connections with multiple systems. Reviewers noted that it simplifies HR processes by automating case management and employee requests, making it a powerful tool for larger organizations.
- **According to verified reviews** , ADP Workforce Now has a higher overall satisfaction score, reflecting its strong performance in areas like ease of use and support. Users mentioned the responsive chat feature and the ability to easily find information, which enhances their day-to-day experience.
- **Reviewers mention** that while ServiceNow HR Service Delivery has a slightly higher star rating, it faces challenges in user satisfaction compared to ADP Workforce Now. Some users expressed that the platform could be complex at times, which may hinder the overall user experience.
- **G2 reviewers highlight** that ADP Workforce Now's implementation process is quick and straightforward, with users praising the intuitive onboarding wizard that helps new users get started without hassle. This contrasts with some feedback on ServiceNow, where users noted a steeper learning curve.
- **Users report** that both platforms offer strong support, but ServiceNow HR Service Delivery has received higher marks for its quality of support. Reviewers appreciated the assistance provided, especially in navigating complex HR processes, which is crucial for enterprise-level users.



| | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,265 | 382 | 
| **Largest Market Segment** | Mid-Market (64.5% of reviews) | Enterprise (69.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ADP Workforce Now

Pros:
- Ease of Use (309 reviews)
- Helpful (218 reviews)

Cons:
- Poor Customer Support (111 reviews)
- Not User-Friendly (98 reviews)

### ServiceNow HR Service Delivery

Pros:
- Ease of Use (52 reviews)
- HR Management (43 reviews)

Cons:
- Limited Customization (26 reviews)
- Expensive (19 reviews)

---
## Ratings Comparison
| Rating | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3298 reviews) | 8.5 (105 reviews) | 
  | **Ease of Use** | 8.3 (3627 reviews) | 8.2 (231 reviews) | 
  | **Ease of Setup** | 7.7 (2058 reviews) | 7.7 (137 reviews) | 
  | **Ease of Admin** | 8.1 (1660 reviews) | 8.5 (42 reviews) | 
  | **Quality of Support** | 7.9 (2995 reviews) | 8.3 (164 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (1642 reviews) | 9.1 (43 reviews) | 
  | **Product Direction (% positive)** | 7.6 (3243 reviews) | 8.9 (115 reviews) | 

---
## Pricing

### ADP Workforce Now

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow HR Service Delivery

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.9/10 | 1535 |
| **ServiceNow HR Service Delivery** | 8.8/10 | 43 |

#### Core HR

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Organization Management** | 8.2 (716 reviews) | 9.3 (16 reviews) | 
| **Time, Attendance, and PTO** | 8.6 (839 reviews) | 8.2 (14 reviews) | 
| **Expense Management** | Feature Not Available | 8.3 (13 reviews) | 
| **Salary Structures** | 8.2 (612 reviews) | 7.8 (13 reviews) | 
| **Compliance** | 8.3 (693 reviews) | 8.8 (15 reviews) | 
| **Benefits Administration** | 8.5 (773 reviews) | 8.8 (14 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | 6.3 (60 reviews) | 8.1 (6 reviews) | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (988 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (686 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (576 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1053 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1007 reviews) | 8.6 (24 reviews) | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.6/10 | 2605 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Employee Self Service

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Web Portal** | 8.7 (2269 reviews) ✓ Verified | Not enough data | 
| **Benefits Manager** | 8.4 (1749 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.2 (1775 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Payroll Entry** | 8.8 (2035 reviews) ✓ Verified | Not enough data | 
| **Time Off Accrual** | 8.4 (1883 reviews) ✓ Verified | Not enough data | 
| **Direct Deposit** | 9.2 (2187 reviews) ✓ Verified | Not enough data | 
| **Expense Reimbursement** | 8.4 (1018 reviews) ✓ Verified | Not enough data | 
| **Pre-tax Deductions** | 8.8 (1917 reviews) ✓ Verified | Not enough data | 
| **Wage Garnishment** | 8.7 (1591 reviews) ✓ Verified | Not enough data | 
| **Approvals** | 8.6 (1618 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Printing** | 9.0 (1864 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Delivery** | 9.0 (1892 reviews) ✓ Verified | Not enough data | 

#### Taxes

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Tax Calculation** | 8.9 (1913 reviews) ✓ Verified | Not enough data | 
| **Tax Filing** | 8.8 (1727 reviews) ✓ Verified | Not enough data | 
| **Automatic Tax Payment** | Feature Not Available | Not enough data | 

#### Integration

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **API / Integration** | 8.1 (1126 reviews) ✓ Verified | Not enough data | 
| **Time Tracking Integration** | 8.5 (1379 reviews) ✓ Verified | Not enough data | 
| **Accounting Integration** | 8.2 (1147 reviews) ✓ Verified | Not enough data | 
| **Core HR Integration** | 8.3 (1155 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reporting and Dashboards** | 8.3 (1966 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1981 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.4 (2051 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (1790 reviews) ✓ Verified | Not enough data | 

### Benefits Administration

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.9/10 | 1669 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Benefits Administration Platform Features

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Benefits Record Management** | 8.5 (1004 reviews) | Not enough data | 
| **Enrollment Planning** | 8.4 (924 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 7.8 (696 reviews) | Not enough data | 
| **Document Management** | 8.2 (806 reviews) | Not enough data | 
| **Total Compensation Statements** | 8.2 (800 reviews) | Not enough data | 
| **Self-Service Portal** | 8.6 (1022 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (827 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.0 (747 reviews) | Not enough data | 

#### Benefits Administration Platform Features

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Benefits Record Management** | 8.5 (1004 reviews) | Not enough data | 
| **Enrollment Planning** | 8.4 (924 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 7.8 (696 reviews) | Not enough data | 
| **Document Management** | 8.2 (806 reviews) | Not enough data | 
| **Total Compensation Statements** | 8.2 (800 reviews) | Not enough data | 
| **Self-Service Portal** | 8.6 (1022 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (827 reviews) | Not enough data | 
| **Benefits Dashboards** | 8.4 (933 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.0 (747 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (617 reviews) | Not enough data | 
| **Internationalization** | 7.3 (109 reviews) | Not enough data | 
| **Mobility** | 7.5 (129 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | 6.1 (64 reviews) | Not enough data | 
| **AI Text Summarization** | 6.0 (64 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.0 (64 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (988 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (686 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (576 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1053 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1007 reviews) | 8.6 (24 reviews) | 

### Relocation Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Customization

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Services ** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 
| **Home Solutions** | Not enough data | Feature Not Available | 

#### Logistics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard & Reporting** | Not enough data | Feature Not Available | 
| **Expense Management** | Not enough data | Feature Not Available | 
| **Budget Tools** | Not enough data | Feature Not Available | 
| **Expense Calculation** | Not enough data | Feature Not Available | 

#### Management

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Relocation Benefits** | Not enough data | Feature Not Available | 
| **Employee Portal** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.5/10 | 183 |

#### Customization

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization** | Not enough data | 8.0 (78 reviews) | 
| **HR Integrations** | Not enough data | 8.5 (71 reviews) | 

#### HR Content

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Knowledge Management** | Not enough data | 9.1 (66 reviews) | 
| **Content Delivery** | Not enough data | 8.6 (48 reviews) | 
| **Document Management** | Not enough data | 8.8 (46 reviews) | 

#### Logistics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Security** | Not enough data | 8.7 (54 reviews) | 
| **Employee Portal** | Not enough data | 9.1 (85 reviews) | 
| **AI ** | Not enough data | 8.1 (55 reviews) | 

#### Management

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Ticketing Platform** | Not enough data | 9.2 (85 reviews) | 
| **Single Sign-On** | Not enough data | 8.8 (44 reviews) | 
| **Business Process Management** | Not enough data | 8.5 (48 reviews) | 
| **Self-Service** | Not enough data | 9.3 (79 reviews) | 
| **Dashboard & Reporting** | Not enough data | 8.6 (57 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (26 reviews) | 

### Job Description Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.3/10 | 1362 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Basics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interoperability** | 8.2 (72 reviews) | Not enough data | 
| **Performance** | 8.6 (86 reviews) | Not enough data | 
| **Reporting** | 8.4 (88 reviews) | Not enough data | 

#### Content

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Automation** | 8.4 (79 reviews) | Not enough data | 
| **Content Creation** | 8.4 (71 reviews) | Not enough data | 
| **Distribution Features** | 8.5 (75 reviews) | Not enough data | 

#### Logistics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integrations & APIs** | 8.1 (71 reviews) | Not enough data | 
| **User, Role and Access Management** | 8.5 (82 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Job Posting** | 8.0 (294 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (988 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (686 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (576 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1053 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1007 reviews) | 8.6 (24 reviews) | 

### Candidate Relationship Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.2/10 | 1368 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Basics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reporting** | 8.4 (71 reviews) | Not enough data | 
| **Interoperability** | 8.5 (53 reviews) | Not enough data | 
| **Performance** | 8.5 (63 reviews) | Not enough data | 

#### Additional Functionality

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard** | 8.5 (68 reviews) | Not enough data | 
| **Cloud** | 8.7 (59 reviews) | Not enough data | 
| **Mobility** | 8.5 (63 reviews) | Not enough data | 

#### Content

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Automation** | 8.4 (63 reviews) | Not enough data | 
| **File Sharing** | 8.5 (57 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Sourcing and Candidate Identification** | 7.6 (263 reviews) | Not enough data | 
| **Interview Scheduling** | 7.5 (316 reviews) | Feature Not Available | 
| **Applicant Tracking** | 8.0 (291 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (988 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (686 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (576 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1053 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1007 reviews) | 8.6 (24 reviews) | 

### Interview Scheduling

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 1219 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform Basics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interoperability** | 8.1 (48 reviews) | Not enough data | 
| **Performance** | 8.4 (59 reviews) | Not enough data | 

#### Platform Content

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Automation** | 8.4 (58 reviews) | Not enough data | 
| **Reminders** | 8.3 (61 reviews) | Not enough data | 
| **Email Template** | 8.3 (60 reviews) | Not enough data | 
| **Booking** | 7.7 (49 reviews) | Not enough data | 
| **Rescheduling** | 8.1 (54 reviews) | Not enough data | 

#### Platform Performance

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reporting** | 8.1 (63 reviews) | Not enough data | 
| **Monitoring** | 8.2 (56 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (988 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (686 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (576 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1053 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1007 reviews) | 8.6 (24 reviews) | 

### Healthcare HR

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.6/10 | 76 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Operations

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Personnel Management** | 8.9 (62 reviews) | Not enough data | 
| **Talent Management** | 8.8 (56 reviews) | Not enough data | 
| **Regulation and Compliance** | 8.4 (62 reviews) | Not enough data | 
| **Metrics and Reporting** | 8.5 (63 reviews) | Not enough data | 
| **Third-Party Integrations** | 8.6 (59 reviews) | Not enough data | 

### Performance Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 194 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Performance reviews

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **360 Reviews** | 8.2 (113 reviews) ✓ Verified | Not enough data | 
| **Customizable Forms** | 8.0 (129 reviews) ✓ Verified | Not enough data | 
| **Review Status Tracking** | 8.3 (139 reviews) ✓ Verified | Not enough data | 

#### Goals

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Goal-Setting** | 8.1 (126 reviews) ✓ Verified | Not enough data | 
| **Company Goals And OKRs** | 7.9 (110 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Continuous Feedback** | 8.0 (130 reviews) ✓ Verified | Not enough data | 
| **Requesting Feedback** | 7.9 (118 reviews) | Not enough data | 
| **1-On-1 Meetings** | Feature Not Available | Not enough data | 
| **Public Praise** | Feature Not Available | Not enough data | 

#### Data

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboards And Reports** | 8.4 (169 reviews) ✓ Verified | Not enough data | 
| **Historical Data** | 8.3 (137 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Performance Management

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Multi-step Planning** | 8.2 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (22 reviews) | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 9.0/10 | 17 |

#### Investigation

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Separate Workflows** | Not enough data | 9.0 (13 reviews) | 
| **Anonymity** | Not enough data | 8.7 (13 reviews) | 
| **Documentation** | Not enough data | 8.9 (14 reviews) | 
| **Confidentiality** | Not enough data | 9.4 (14 reviews) | 

#### Access

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integration** | Not enough data | Feature Not Available | 
| **Assignment** | Not enough data | Feature Not Available | 
| **Collaborative** | Not enough data | 9.6 (14 reviews) | 

#### Employee Experience

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Policy** | Not enough data | 9.7 (13 reviews) | 
| **Multi-channel** | Not enough data | 9.5 (13 reviews) | 
| **Cross-platform** | Not enough data | 9.4 (13 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.0 (9 reviews) | 

### HR Analytics

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.4/10 | 99 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Reports

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Score Cards** | 7.2 (67 reviews) | Not enough data | 
| **Customizability** | 7.9 (87 reviews) | Not enough data | 
| **Graphs and Charts** | 7.7 (75 reviews) | Not enough data | 
| **Dashboards** | 8.1 (80 reviews) | Not enough data | 

#### Cleaning

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Filtering** | 8.0 (77 reviews) | Not enough data | 
| **Levels of Measurement** | 7.9 (72 reviews) | Not enough data | 
| **Transformation** | 8.0 (73 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text-to-Image** | 6.2 (40 reviews) | Not enough data | 
| **AI Text Generation** | 6.5 (40 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.3 (40 reviews) | Not enough data | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.7/10 | 1392 |
| **ServiceNow HR Service Delivery** | 8.4/10 | 41 |

#### Agentic AI - Onboarding

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (20 reviews) | 8.1 (8 reviews) | 
| **Adaptive Learning** | 6.8 (19 reviews) | 7.3 (8 reviews) | 
| **Natural Language Interaction** | 7.1 (19 reviews) | 8.1 (8 reviews) | 
| **Proactive Assistance** | 6.8 (19 reviews) | 7.7 (8 reviews) | 
| **Decision Making** | 7.0 (19 reviews) | 8.1 (8 reviews) | 

#### Platform Content

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Forms Library** | 8.0 (208 reviews) | 8.9 (14 reviews) | 
| **E-Forms** | 8.0 (211 reviews) | 8.5 (13 reviews) | 
| **E-Signature** | 8.2 (206 reviews) | 8.7 (13 reviews) | 
| **Background Checks** | 7.7 (156 reviews) | 8.2 (12 reviews) | 
| **Offer Letter Approvals** | 7.8 (155 reviews) | 8.2 (12 reviews) | 
| **Offer Letter Templates** | 7.6 (164 reviews) | 8.3 (14 reviews) | 

#### Platform Additional Functionality

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Self-Service Portal** | 8.5 (234 reviews) | 8.6 (13 reviews) | 
| **Automated Team Introductions** | 7.6 (156 reviews) | Feature Not Available | 
| **Compliance Training** | 7.8 (157 reviews) | 8.3 (12 reviews) | 
| **Automated Onboarding Workflows** | 8.2 (193 reviews) | 8.6 (14 reviews) | 
| **Onboarding Notifications** | 8.2 (204 reviews) | 8.7 (13 reviews) | 

#### Platform Data

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Time-to-Productivity Reporting** | 7.8 (154 reviews) | 8.3 (12 reviews) | 
| **Onboarding Process Reporting** | 8.0 (183 reviews) | Feature Not Available | 
| **Visualization** | 8.1 (189 reviews) | 9.2 (12 reviews) | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (988 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (686 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (576 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1053 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1007 reviews) | 8.6 (24 reviews) | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interview Scheduling** | 7.5 (316 reviews) | Feature Not Available | 
| **Onboarding** | 8.1 (435 reviews) | 9.4 (17 reviews) | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 1276 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (988 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (686 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (576 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1053 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1007 reviews) | 8.6 (24 reviews) | 

#### Workforce Management Platform Features

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Labor Forecasting** | 7.9 (137 reviews) | Not enough data | 
| **Shift Scheduling** | 7.8 (149 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.7 (234 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.6 (209 reviews) | Not enough data | 
| **Skills Management** | 8.0 (145 reviews) | Not enough data | 
| **Succession Planning** | 7.9 (132 reviews) | Not enough data | 
| **Workforce Analytics** | 8.2 (172 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.5 (204 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 7.8 (138 reviews) | Not enough data | 
| **Team Communication** | 7.7 (151 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Core HR Software](https://www.g2.com/categories/core-hr), [Onboarding Software](https://www.g2.com/categories/onboarding-software)

**Unique to ADP Workforce Now (10):** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Payroll Software](https://www.g2.com/categories/payroll), [Performance Management Software](https://www.g2.com/categories/performance-management), [HCM Software](https://www.g2.com/categories/hcm-software), [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management), [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [Job Description Management Software](https://www.g2.com/categories/job-description-management), [HR Analytics Software](https://www.g2.com/categories/hr-analytics), [Healthcare HR Software](https://www.g2.com/categories/healthcare-hr)

**Unique to ServiceNow HR Service Delivery (3):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [Relocation Management Software](https://www.g2.com/categories/relocation-management), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Small-Business** | 15.9% | 10.5% | 
| **Mid-Market** | 64.5% | 19.9% | 
| **Enterprise** | 19.6% | 69.6% | 

### By Industry

#### ADP Workforce Now

- **Hospital & Health Care:** 6.7%
- **Non-Profit Organization Management:** 5.1%
- **Information Technology and Services:** 4.3%
- **Computer Software:** 3.6%
- **Retail:** 3.2%
- **Financial Services:** 3.1%
- **Human Resources:** 2.9%
- **Construction:** 2.6%
- **Education Management:** 2.5%
- **Hospitality:** 2.4%
- **Other:** 63.7%

#### ServiceNow HR Service Delivery

- **Information Technology and Services:** 14.5%
- **Hospital & Health Care:** 8.2%
- **Financial Services:** 7.3%
- **Consulting:** 5.5%
- **Human Resources:** 4.5%
- **Banking:** 4.1%
- **Manufacturing:** 4.1%
- **Higher Education:** 3.6%
- **Computer Software:** 3.2%
- **Education Management:** 2.3%
- **Other:** 42.7%

---
## Alternatives

### Alternatives to ADP Workforce Now

- [isolved](https://www.g2.com/products/isolved/reviews) — 4.3/5 stars (1320 reviews)
- [Paycor](https://www.g2.com/products/paycor/reviews) — 4.0/5 stars (1823 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (6134 reviews)
- [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1734 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13127 reviews)
- [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (6028 reviews)
- [APS](https://www.g2.com/products/aps-aps/reviews) — 4.6/5 stars (860 reviews)
- [ClearCompany](https://www.g2.com/products/clearcompany/reviews) — 4.6/5 stars (508 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6774 reviews)

### Alternatives to ServiceNow HR Service Delivery

- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1698 reviews)
- [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) — 3.8/5 stars (692 reviews)
- [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews) — 3.8/5 stars (88 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6774 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (960 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13127 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2247 reviews)
- [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) — 4.5/5 stars (2609 reviews)
- [Personio](https://www.g2.com/products/personio/reviews) — 4.4/5 stars (876 reviews)

---
## Top Discussions

### ADP Workforce Now

- Title: [How does Workforce Now compare to other payroll services?](https://www.g2.com/discussions/25502-how-does-workforce-now-compare-to-other-payroll-services) — 6 comments, 3 upvotes
  > **Top comment:** "ADP offers a comprehensive payroll service.  They are up-to-date with the latest legislature and offer many learning tools & reports to keep you compliant.  "
- Title: [How is ADP Workforce Now transforming human resource management and payroll processing in organizations?](https://www.g2.com/discussions/how-is-adp-workforce-now-transforming-human-resource-management-and-payroll-processing-in-organizations) — 3 comments
  > **Top comment:** "Reduces manual calculations, tax filings, and compliance risks."
- Title: [Is ADP Workforce Now an HRIS?](https://www.g2.com/discussions/is-adp-workforce-now-an-hris) — 3 comments
  > **Top comment:** "Yes"
- Title: [Vacation approval customization](https://www.g2.com/discussions/vacation-approval-customization) — 3 comments, 1 upvote
  > **Top comment:** "Vacation approval is very easy to do you can use your account to self-manage your days off in the days that you need to request off it sends a request right..."
- Title: [How is ADP Workforce Now being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-adp-workforce-now-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 2 comments
  > **Top comment:** "It is not. In my opinion, the software is too complicated and decreases operation efficiency. "

### ServiceNow HR Service Delivery

- Title: [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) — 1 comment
  > **Top comment:** "
What Is HR Service Delivery (HRSD)?
HRSD on the ServiceNow platform modernizes and streamlines how HR provides services across the organization. It..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/adp-workforce-now-vs-servicenow-hr-service-delivery)