# ADP Workforce Now vs ServiceNow HR Service Delivery Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ADP Workforce Now excels in providing a comprehensive HCM platform, integrating HR, payroll, benefits, and performance reviews all in one place. Users appreciate the convenience of accessing their pay periods and retirement planning through an easy-to-read dashboard.
- **Users say** that ServiceNow HR Service Delivery stands out for its automation capabilities, allowing organizations to streamline standard processes and reimagine workflows. Reviewers highlight the platform's ability to handle case management effectively, which enhances operational efficiency.
- **According to verified reviews** , ADP Workforce Now is praised for its self-service tools, which simplify tasks like checking attendance records and applying for leave. This feature is particularly beneficial for users who value having all employee information centralized.
- **Reviewers mention** that ServiceNow HR Service Delivery offers strong security features, particularly in data segregation and governance. Users find this aspect impressive, especially for organizations that require strict compliance and data management across different departments.
- **G2 reviewers highlight** that while ADP Workforce Now has a slightly lower overall satisfaction score, it still maintains a solid reputation among mid-market users, who appreciate its robust functionalities tailored to their needs.
- **Users express** that ServiceNow HR Service Delivery, despite its strengths, may not be as user-friendly for smaller organizations, as its features are often more aligned with enterprise-level needs, which can lead to a steeper learning curve for new users.



| | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,249 | 377 | 
| **Largest Market Segment** | Mid-Market (64.4% of reviews) | Enterprise (69.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ADP Workforce Now

Pros:
- Ease of Use (309 reviews)
- Helpful (218 reviews)

Cons:
- Poor Customer Support (111 reviews)
- Not User-Friendly (98 reviews)

### ServiceNow HR Service Delivery

Pros:
- Ease of Use (52 reviews)
- HR Management (43 reviews)

Cons:
- Limited Customization (26 reviews)
- Expensive (19 reviews)

---
## Ratings Comparison
| Rating | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3285 reviews) | 8.5 (105 reviews) | 
  | **Ease of Use** | 8.3 (3614 reviews) | 8.2 (227 reviews) | 
  | **Ease of Setup** | 7.7 (2045 reviews) | 7.7 (137 reviews) | 
  | **Ease of Admin** | 8.1 (1653 reviews) | 8.5 (42 reviews) | 
  | **Quality of Support** | 7.9 (2983 reviews) | 8.3 (160 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (1635 reviews) | 9.1 (43 reviews) | 
  | **Product Direction (% positive)** | 7.6 (3231 reviews) | 8.9 (115 reviews) | 

---
## Pricing

### ADP Workforce Now

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ServiceNow HR Service Delivery

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.9/10 | 1526 |
| **ServiceNow HR Service Delivery** | 8.8/10 | 43 |

#### Core HR

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Organization Management** | 8.2 (714 reviews) | 9.3 (16 reviews) | 
| **Time, Attendance, and PTO** | 8.6 (834 reviews) | 8.2 (14 reviews) | 
| **Expense Management** | Feature Not Available | 8.3 (13 reviews) | 
| **Salary Structures** | 8.2 (610 reviews) | 7.8 (13 reviews) | 
| **Compliance** | 8.3 (689 reviews) | 8.8 (15 reviews) | 
| **Benefits Administration** | 8.5 (768 reviews) | 8.8 (14 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | 6.3 (60 reviews) | 8.1 (6 reviews) | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (684 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.6 (24 reviews) | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.6/10 | 2597 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Employee Self Service

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Web Portal** | 8.7 (2264 reviews) ✓ Verified | Not enough data | 
| **Benefits Manager** | 8.4 (1746 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.2 (1774 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Payroll Entry** | 8.8 (2032 reviews) ✓ Verified | Not enough data | 
| **Time Off Accrual** | 8.4 (1881 reviews) ✓ Verified | Not enough data | 
| **Direct Deposit** | 9.2 (2184 reviews) ✓ Verified | Not enough data | 
| **Expense Reimbursement** | 8.4 (1017 reviews) ✓ Verified | Not enough data | 
| **Pre-tax Deductions** | 8.8 (1915 reviews) ✓ Verified | Not enough data | 
| **Wage Garnishment** | 8.7 (1590 reviews) ✓ Verified | Not enough data | 
| **Approvals** | 8.6 (1616 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Printing** | 9.0 (1863 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Delivery** | 9.0 (1891 reviews) ✓ Verified | Not enough data | 

#### Taxes

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Tax Calculation** | 8.9 (1910 reviews) ✓ Verified | Not enough data | 
| **Tax Filing** | 8.8 (1724 reviews) ✓ Verified | Not enough data | 
| **Automatic Tax Payment** | Feature Not Available | Not enough data | 

#### Integration

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **API / Integration** | 8.1 (1124 reviews) ✓ Verified | Not enough data | 
| **Time Tracking Integration** | 8.5 (1378 reviews) ✓ Verified | Not enough data | 
| **Accounting Integration** | 8.2 (1146 reviews) ✓ Verified | Not enough data | 
| **Core HR Integration** | 8.3 (1154 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reporting and Dashboards** | 8.3 (1963 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1979 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.4 (2049 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (1788 reviews) ✓ Verified | Not enough data | 

### Benefits Administration

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.9/10 | 1664 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Benefits Administration Platform Features

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Benefits Record Management** | 8.5 (1002 reviews) | Not enough data | 
| **Enrollment Planning** | 8.4 (922 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 7.8 (695 reviews) | Not enough data | 
| **Document Management** | 8.2 (805 reviews) | Not enough data | 
| **Total Compensation Statements** | 8.2 (799 reviews) | Not enough data | 
| **Self-Service Portal** | 8.6 (1020 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (826 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.0 (747 reviews) | Not enough data | 

#### Benefits Administration Platform Features

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Benefits Record Management** | 8.5 (1002 reviews) | Not enough data | 
| **Enrollment Planning** | 8.4 (922 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 7.8 (695 reviews) | Not enough data | 
| **Document Management** | 8.2 (805 reviews) | Not enough data | 
| **Total Compensation Statements** | 8.2 (799 reviews) | Not enough data | 
| **Self-Service Portal** | 8.6 (1020 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (826 reviews) | Not enough data | 
| **Benefits Dashboards** | 8.4 (933 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.0 (747 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (617 reviews) | Not enough data | 
| **Internationalization** | 7.3 (109 reviews) | Not enough data | 
| **Mobility** | 7.5 (129 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | 6.1 (64 reviews) | Not enough data | 
| **AI Text Summarization** | 6.0 (64 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.0 (64 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (684 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.6 (24 reviews) | 

### Relocation Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Customization

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Services ** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 
| **Home Solutions** | Not enough data | Feature Not Available | 

#### Logistics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard & Reporting** | Not enough data | Feature Not Available | 
| **Expense Management** | Not enough data | Feature Not Available | 
| **Budget Tools** | Not enough data | Feature Not Available | 
| **Expense Calculation** | Not enough data | Feature Not Available | 

#### Management

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Relocation Benefits** | Not enough data | Feature Not Available | 
| **Employee Portal** | Not enough data | Feature Not Available | 
| **Additional Tools** | Not enough data | Feature Not Available | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 8.5/10 | 178 |

#### Customization

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization** | Not enough data | 8.0 (77 reviews) | 
| **HR Integrations** | Not enough data | 8.5 (69 reviews) | 

#### HR Content

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Knowledge Management** | Not enough data | 9.1 (66 reviews) | 
| **Content Delivery** | Not enough data | 8.6 (48 reviews) | 
| **Document Management** | Not enough data | 8.8 (46 reviews) | 

#### Logistics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Security** | Not enough data | 8.7 (53 reviews) | 
| **Employee Portal** | Not enough data | 9.1 (84 reviews) | 
| **AI ** | Not enough data | 8.1 (55 reviews) | 

#### Management

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Ticketing Platform** | Not enough data | 9.2 (83 reviews) | 
| **Single Sign-On** | Not enough data | 8.8 (44 reviews) | 
| **Business Process Management** | Not enough data | 8.5 (48 reviews) | 
| **Self-Service** | Not enough data | 9.2 (77 reviews) | 
| **Dashboard & Reporting** | Not enough data | 8.6 (56 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (26 reviews) | 

### Job Description Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.3/10 | 1358 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Basics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interoperability** | 8.2 (72 reviews) | Not enough data | 
| **Performance** | 8.6 (86 reviews) | Not enough data | 
| **Reporting** | 8.4 (88 reviews) | Not enough data | 

#### Content

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Automation** | 8.4 (79 reviews) | Not enough data | 
| **Content Creation** | 8.4 (71 reviews) | Not enough data | 
| **Distribution Features** | 8.5 (75 reviews) | Not enough data | 

#### Logistics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integrations & APIs** | 8.1 (71 reviews) | Not enough data | 
| **User, Role and Access Management** | 8.5 (82 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Job Posting** | 8.0 (294 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (684 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.6 (24 reviews) | 

### Candidate Relationship Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.2/10 | 1364 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Basics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reporting** | 8.4 (71 reviews) | Not enough data | 
| **Interoperability** | 8.5 (53 reviews) | Not enough data | 
| **Performance** | 8.5 (63 reviews) | Not enough data | 

#### Additional Functionality

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboard** | 8.5 (68 reviews) | Not enough data | 
| **Cloud** | 8.7 (59 reviews) | Not enough data | 
| **Mobility** | 8.5 (63 reviews) | Not enough data | 

#### Content

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Automation** | 8.4 (63 reviews) | Not enough data | 
| **File Sharing** | 8.5 (57 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Sourcing and Candidate Identification** | 7.6 (263 reviews) | Not enough data | 
| **Interview Scheduling** | 7.5 (316 reviews) | Feature Not Available | 
| **Applicant Tracking** | 8.0 (291 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (684 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.6 (24 reviews) | 

### Interview Scheduling

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 1215 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform Basics

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interoperability** | 8.1 (48 reviews) | Not enough data | 
| **Performance** | 8.4 (59 reviews) | Not enough data | 

#### Platform Content

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Automation** | 8.4 (58 reviews) | Not enough data | 
| **Reminders** | 8.3 (61 reviews) | Not enough data | 
| **Email Template** | 8.3 (60 reviews) | Not enough data | 
| **Booking** | 7.7 (49 reviews) | Not enough data | 
| **Rescheduling** | 8.1 (54 reviews) | Not enough data | 

#### Platform Performance

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Reporting** | 8.1 (63 reviews) | Not enough data | 
| **Monitoring** | 8.2 (56 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (684 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.6 (24 reviews) | 

### Healthcare HR

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.6/10 | 76 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Operations

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Personnel Management** | 8.9 (62 reviews) | Not enough data | 
| **Talent Management** | 8.8 (56 reviews) | Not enough data | 
| **Regulation and Compliance** | 8.4 (62 reviews) | Not enough data | 
| **Metrics and Reporting** | 8.5 (63 reviews) | Not enough data | 
| **Third-Party Integrations** | 8.6 (59 reviews) | Not enough data | 

### Performance Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 190 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Performance reviews

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **360 Reviews** | 8.2 (113 reviews) ✓ Verified | Not enough data | 
| **Customizable Forms** | 8.0 (128 reviews) ✓ Verified | Not enough data | 
| **Review Status Tracking** | 8.3 (139 reviews) ✓ Verified | Not enough data | 

#### Goals

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Goal-Setting** | 8.1 (126 reviews) ✓ Verified | Not enough data | 
| **Company Goals And OKRs** | 7.9 (110 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Continuous Feedback** | 8.0 (130 reviews) ✓ Verified | Not enough data | 
| **Requesting Feedback** | 7.9 (118 reviews) | Not enough data | 
| **1-On-1 Meetings** | Feature Not Available | Not enough data | 
| **Public Praise** | Feature Not Available | Not enough data | 

#### Data

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Dashboards And Reports** | 8.4 (167 reviews) ✓ Verified | Not enough data | 
| **Historical Data** | 8.2 (136 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Performance Management

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Multi-step Planning** | 8.2 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (22 reviews) | Not enough data | 

### HR Case Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | 9.0/10 | 17 |

#### Investigation

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Separate Workflows** | Not enough data | 9.0 (13 reviews) | 
| **Anonymity** | Not enough data | 8.7 (13 reviews) | 
| **Documentation** | Not enough data | 8.9 (14 reviews) | 
| **Confidentiality** | Not enough data | 9.4 (14 reviews) | 

#### Access

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Integration** | Not enough data | Feature Not Available | 
| **Assignment** | Not enough data | Feature Not Available | 
| **Collaborative** | Not enough data | 9.6 (14 reviews) | 

#### Employee Experience

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Policy** | Not enough data | 9.7 (13 reviews) | 
| **Multi-channel** | Not enough data | 9.5 (13 reviews) | 
| **Cross-platform** | Not enough data | 9.4 (13 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.0 (9 reviews) | 

### HR Analytics

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.4/10 | 98 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Reports

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Score Cards** | 7.2 (67 reviews) | Not enough data | 
| **Customizability** | 8.0 (86 reviews) | Not enough data | 
| **Graphs and Charts** | 7.7 (75 reviews) | Not enough data | 
| **Dashboards** | 8.1 (80 reviews) | Not enough data | 

#### Cleaning

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Filtering** | 8.0 (77 reviews) | Not enough data | 
| **Levels of Measurement** | 7.9 (72 reviews) | Not enough data | 
| **Transformation** | 8.0 (73 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text-to-Image** | 6.2 (40 reviews) | Not enough data | 
| **AI Text Generation** | 6.5 (40 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.3 (40 reviews) | Not enough data | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.7/10 | 1387 |
| **ServiceNow HR Service Delivery** | 8.4/10 | 41 |

#### Agentic AI - Onboarding

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (20 reviews) | 8.1 (8 reviews) | 
| **Adaptive Learning** | 6.8 (19 reviews) | 7.3 (8 reviews) | 
| **Natural Language Interaction** | 7.1 (19 reviews) | 8.1 (8 reviews) | 
| **Proactive Assistance** | 6.8 (19 reviews) | 7.7 (8 reviews) | 
| **Decision Making** | 7.0 (19 reviews) | 8.1 (8 reviews) | 

#### Platform Content

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Forms Library** | 8.0 (207 reviews) | 8.9 (14 reviews) | 
| **E-Forms** | 8.0 (210 reviews) | 8.5 (13 reviews) | 
| **E-Signature** | 8.2 (205 reviews) | 8.7 (13 reviews) | 
| **Background Checks** | 7.7 (156 reviews) | 8.2 (12 reviews) | 
| **Offer Letter Approvals** | 7.8 (155 reviews) | 8.2 (12 reviews) | 
| **Offer Letter Templates** | 7.6 (164 reviews) | 8.3 (14 reviews) | 

#### Platform Additional Functionality

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Self-Service Portal** | 8.5 (234 reviews) | 8.6 (13 reviews) | 
| **Automated Team Introductions** | 7.6 (156 reviews) | Feature Not Available | 
| **Compliance Training** | 7.8 (157 reviews) | 8.3 (12 reviews) | 
| **Automated Onboarding Workflows** | 8.2 (193 reviews) | 8.6 (14 reviews) | 
| **Onboarding Notifications** | 8.2 (204 reviews) | 8.7 (13 reviews) | 

#### Platform Data

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Time-to-Productivity Reporting** | 7.8 (154 reviews) | 8.3 (12 reviews) | 
| **Onboarding Process Reporting** | 8.0 (183 reviews) | Feature Not Available | 
| **Visualization** | 8.1 (189 reviews) | 9.2 (12 reviews) | 

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (684 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.6 (24 reviews) | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Interview Scheduling** | 7.5 (316 reviews) | Feature Not Available | 
| **Onboarding** | 8.1 (435 reviews) | 9.4 (17 reviews) | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 1270 |
| **ServiceNow HR Service Delivery** | N/A | N/A |

#### Platform

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | 8.0 (29 reviews) | 
| **Integration APIs** | 7.6 (684 reviews) | 8.5 (28 reviews) | 
| **Internationalization** | 7.6 (575 reviews) | 8.4 (25 reviews) | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | 8.8 (26 reviews) | 
| **Dashboards** | 8.3 (1005 reviews) | 8.6 (24 reviews) | 

#### Workforce Management Platform Features

| Feature | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Labor Forecasting** | 7.9 (137 reviews) | Not enough data | 
| **Shift Scheduling** | 7.8 (149 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.6 (232 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.6 (208 reviews) | Not enough data | 
| **Skills Management** | 8.0 (145 reviews) | Not enough data | 
| **Succession Planning** | 7.9 (132 reviews) | Not enough data | 
| **Workforce Analytics** | 8.2 (172 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.5 (202 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 7.8 (138 reviews) | Not enough data | 
| **Team Communication** | 7.7 (151 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Core HR Software](https://www.g2.com/categories/core-hr), [Onboarding Software](https://www.g2.com/categories/onboarding-software)

**Unique to ADP Workforce Now (10):** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Payroll Software](https://www.g2.com/categories/payroll), [Performance Management Software](https://www.g2.com/categories/performance-management), [HCM Software](https://www.g2.com/categories/hcm-software), [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management), [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [Job Description Management Software](https://www.g2.com/categories/job-description-management), [HR Analytics Software](https://www.g2.com/categories/hr-analytics), [Healthcare HR Software](https://www.g2.com/categories/healthcare-hr)

**Unique to ServiceNow HR Service Delivery (3):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [Relocation Management Software](https://www.g2.com/categories/relocation-management), [HR Case Management Software](https://www.g2.com/categories/hr-case-management)


---
## Reviewer Demographics

### By Company Size

| Segment | ADP Workforce Now | ServiceNow HR Service Delivery | 
|---|---|---|
| **Small-Business** | 15.9% | 10.5% | 
| **Mid-Market** | 64.4% | 19.9% | 
| **Enterprise** | 19.7% | 69.6% | 

### By Industry

#### ADP Workforce Now

- **Hospital & Health Care:** 6.7%
- **Non-Profit Organization Management:** 5.1%
- **Information Technology and Services:** 4.3%
- **Computer Software:** 3.6%
- **Retail:** 3.2%
- **Financial Services:** 3.1%
- **Human Resources:** 2.9%
- **Construction:** 2.6%
- **Education Management:** 2.5%
- **Hospitality:** 2.4%
- **Other:** 63.7%

#### ServiceNow HR Service Delivery

- **Information Technology and Services:** 14.7%
- **Hospital & Health Care:** 8.3%
- **Financial Services:** 7.4%
- **Consulting:** 5.5%
- **Human Resources:** 4.6%
- **Banking:** 4.1%
- **Manufacturing:** 4.1%
- **Computer Software:** 3.2%
- **Education Management:** 2.3%
- **Higher Education:** 2.3%
- **Other:** 43.3%

---
## Alternatives

### Alternatives to ADP Workforce Now

- [isolved](https://www.g2.com/products/isolved/reviews) — 4.3/5 stars (1318 reviews)
- [Paycor](https://www.g2.com/products/paycor/reviews) — 4.0/5 stars (1645 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (6110 reviews)
- [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1724 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13098 reviews)
- [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (5911 reviews)
- [APS](https://www.g2.com/products/aps-aps/reviews) — 4.6/5 stars (860 reviews)
- [ClearCompany](https://www.g2.com/products/clearcompany/reviews) — 4.6/5 stars (507 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6745 reviews)

### Alternatives to ServiceNow HR Service Delivery

- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1695 reviews)
- [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) — 3.8/5 stars (692 reviews)
- [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews) — 3.8/5 stars (88 reviews)
- [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6745 reviews)
- [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (959 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13098 reviews)
- [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2219 reviews)
- [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) — 4.5/5 stars (2556 reviews)
- [Personio](https://www.g2.com/products/personio/reviews) — 4.4/5 stars (872 reviews)

---
## Top Discussions

### ADP Workforce Now

- Title: [How does Workforce Now compare to other payroll services?](https://www.g2.com/discussions/25502-how-does-workforce-now-compare-to-other-payroll-services) — 6 comments, 3 upvotes
  > **Top comment:** "ADP offers a comprehensive payroll service.  They are up-to-date with the latest legislature and offer many learning tools & reports to keep you compliant.  "
- Title: [How is ADP Workforce Now transforming human resource management and payroll processing in organizations?](https://www.g2.com/discussions/how-is-adp-workforce-now-transforming-human-resource-management-and-payroll-processing-in-organizations) — 3 comments
  > **Top comment:** "Reduces manual calculations, tax filings, and compliance risks."
- Title: [Is ADP Workforce Now an HRIS?](https://www.g2.com/discussions/is-adp-workforce-now-an-hris) — 3 comments
  > **Top comment:** "Yes"
- Title: [Vacation approval customization](https://www.g2.com/discussions/vacation-approval-customization) — 3 comments, 1 upvote
  > **Top comment:** "Vacation approval is very easy to do you can use your account to self-manage your days off in the days that you need to request off it sends a request right..."
- Title: [How is ADP Workforce Now being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-adp-workforce-now-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 2 comments
  > **Top comment:** "It is not. In my opinion, the software is too complicated and decreases operation efficiency. "

### ServiceNow HR Service Delivery

- Title: [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) — 1 comment
  > **Top comment:** "
What Is HR Service Delivery (HRSD)?
HRSD on the ServiceNow platform modernizes and streamlines how HR provides services across the organization. It..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/adp-workforce-now-vs-servicenow-hr-service-delivery)