Compare ADP Workforce Now and Paychex 
At a Glance
Market Segments
Mid-Market (64.1% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor for Pricing
ADP Workforce Now
Star Rating
(3,939)4.2 out of 5
Market Segments
Mid-Market (64.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ADP Workforce NowPaychex
Star Rating
(1,640)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paychex excels in providing a user-friendly experience, particularly with its onboarding process. Users appreciate the intuitive interface and the ability to manage the entire employee lifecycle seamlessly, from recruitment to retirement.
- Users say that ADP Workforce Now stands out for its comprehensive all-in-one platform, which integrates payroll, HR, time tracking, and benefits. This centralization helps streamline processes and improve operational efficiency, making it a favorite among mid-market companies.
- Reviewers mention that Paychex offers exceptional customer support, with many highlighting the responsiveness of their representatives. Users have noted that having a dedicated person to answer questions significantly enhances their experience, making them feel supported throughout their use of the platform.
- According to verified reviews, ADP Workforce Now is praised for its robust reporting and analytics capabilities. Users find the navigation within the system to be straightforward, which aids in accessing important payroll and HR data quickly, thus improving decision-making processes.
- G2 reviewers highlight that while Paychex has a strong focus on small businesses, it may face challenges in scalability for larger organizations. Some users have expressed concerns about the platform's ability to adapt to more complex HR needs as their businesses grow.
- Users report that ADP Workforce Now, despite its strengths, can sometimes be overwhelming due to its extensive features. Some reviewers have mentioned that the learning curve can be steep, particularly for new users who may find the system's depth a bit daunting at first.
Pricing
Entry-Level Pricing
ADP Workforce Now
No pricing availableFree Trial
ADP Workforce Now
No trial information availablePaychex
No trial information availableRatings
Meets Requirements
8.6
3,190
8.7
1,315
Ease of Use
8.3
3,411
8.5
1,376
Ease of Setup
7.7
1,858
8.3
986
Ease of Admin
8.1
1,640
8.5
963
Quality of Support
7.9
2,892
8.3
1,269
Has the product been a good partner in doing business?
8.0
1,622
8.5
961
Product Direction (% positive)
7.6
3,156
7.5
1,293
Features by Category
Core HR
8.1
705
8.1
114
8.5
807
7.9
107
Feature Not Available
7.8
53
8.2
603
8.1
77
8.3
680
8.4
114
8.4
745
7.8
115
Generative AI
6.2
59
4.3
5
Platform
7.6
959
7.5
312
7.6
665
7.4
165
7.6
572
Feature Not Available
8.2
1023
8.3
400
8.1
984
8.5
410
7.9
823
8.0
292
8.1
1029
8.2
401
8.3
991
8.5
424
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
13
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Employee Self Service
8.7
2229
|
Verified
8.6
855
|
Verified
8.4
1725
|
Verified
8.0
547
|
Verified
8.1
1750
|
Verified
8.3
530
|
Verified
Administration
8.8
1987
|
Verified
8.7
861
|
Verified
8.3
1851
|
Verified
7.9
563
|
Verified
9.2
2154
|
Verified
9.3
933
|
Verified
8.4
1013
|
Verified
8.5
407
|
Verified
8.8
1903
|
Verified
8.9
780
|
Verified
8.7
1578
|
Verified
8.7
564
|
Verified
8.6
1605
|
Verified
8.6
458
|
Verified
9.0
1853
|
Verified
9.2
783
|
Verified
9.0
1884
|
Verified
9.1
832
|
Verified
Taxes
8.9
1880
|
Verified
9.1
880
|
Verified
8.8
1706
|
Verified
9.0
835
|
Verified
Feature Not Available
9.1
828
|
Verified
Integration
8.1
1108
|
Verified
7.8
264
|
Verified
8.5
1370
|
Verified
7.7
303
|
Verified
8.2
1139
|
Verified
7.7
307
|
Verified
8.2
1147
|
Verified
7.6
266
|
Verified
Platform
8.3
1930
|
Verified
8.6
862
|
Verified
8.4
1967
|
Verified
8.6
841
|
Verified
8.4
2021
|
Verified
8.7
877
|
Verified
8.6
1782
|
Verified
8.7
729
|
Verified
Benefits Administration Platform Features
8.5
997
8.2
233
8.4
917
8.0
196
7.8
691
7.0
112
8.2
798
8.3
172
8.2
796
8.5
190
8.6
1015
8.2
226
8.4
823
8.4
211
8.0
745
7.9
152
Benefits Administration Platform Features
8.5
997
8.2
233
8.4
917
8.0
196
7.8
691
7.0
112
8.2
798
8.3
172
8.2
796
8.5
190
8.6
1015
8.2
226
8.4
823
8.4
211
8.4
935
8.3
223
8.0
745
7.9
152
7.9
613
7.6
102
7.3
108
5.8
19
7.5
129
6.7
23
Generative AI
6.0
63
Feature Not Available
6.0
63
Feature Not Available
5.9
63
Feature Not Available
Platform
7.6
959
7.5
312
7.6
665
7.4
165
7.6
572
Feature Not Available
8.2
1023
8.3
400
8.1
984
8.5
410
7.9
823
8.0
292
8.1
1029
8.2
401
8.3
991
8.5
424
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
6.5
9
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
6.5
11
Not enough data
6.9
12
Not enough data
6.0
13
Not enough data
6.0
12
Automation
Not enough data
7.3
25
Logistics
Not enough data
7.9
30
Not enough data
7.5
27
Not enough data
6.7
25
Management
Not enough data
6.5
19
Not enough data
7.4
20
Not enough data
7.7
25
Not enough data
8.0
30
Not enough data
8.1
30
Not enough data
8.4
31
Not enough data
7.6
28
Monitoring
Not enough data
7.6
25
Not enough data
7.6
26
Not enough data
7.1
26
Basics
8.3
69
Not enough data
8.6
83
Not enough data
8.3
83
Not enough data
Content
8.3
77
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
Logistics
8.1
70
Not enough data
8.4
80
Not enough data
Recruiting and Onboarding
8.0
293
Not enough data
Platform
7.6
959
7.5
312
7.6
665
7.4
165
7.6
572
Feature Not Available
8.2
1023
8.3
400
8.1
984
8.5
410
7.9
823
8.0
292
8.1
1029
8.2
401
8.3
991
8.5
424
Basics
8.3
69
Not enough data
8.6
52
Not enough data
8.5
63
Not enough data
Additional Functionality
8.5
69
Not enough data
8.7
60
Not enough data
8.6
64
Not enough data
Content
8.4
64
Not enough data
8.5
58
Not enough data
Recruiting and Onboarding
7.7
265
6.8
21
7.6
317
6.6
50
8.0
293
7.6
22
|
Verified
Platform
7.6
959
7.5
312
7.6
665
7.4
165
7.6
572
Feature Not Available
8.2
1023
8.3
400
8.1
984
8.5
410
7.9
823
8.0
292
8.1
1029
8.2
401
8.3
991
8.5
424
Background Check Administration
Not enough data
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Feature Not Available
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Basics
8.1
48
Not enough data
8.4
59
Not enough data
Platform Content
8.4
58
Not enough data
8.3
61
Not enough data
8.3
59
Not enough data
7.7
49
Not enough data
8.1
54
Not enough data
Platform Performance
8.1
62
Not enough data
8.2
56
Not enough data
Platform
7.6
959
7.5
312
7.6
665
7.4
165
7.6
572
Feature Not Available
8.2
1023
8.3
400
8.1
984
8.5
410
7.9
823
8.0
292
8.1
1029
8.2
401
8.3
991
8.5
424
Operations
8.9
63
Not enough data
8.8
57
Not enough data
8.5
63
Not enough data
8.6
64
Not enough data
8.7
60
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance reviews
8.2
107
|
Verified
5.0
8
8.0
125
|
Verified
6.9
9
8.3
136
|
Verified
5.6
8
Goals
8.1
122
|
Verified
6.0
8
7.9
108
|
Verified
6.2
7
Feedback
7.9
127
|
Verified
6.5
9
7.9
116
6.5
8
Feature Not Available
6.5
8
Feature Not Available
6.0
7
Data
8.4
144
|
Verified
6.7
8
8.2
133
|
Verified
6.7
9
Agentic AI - Performance Management
8.0
17
Feature Not Available
7.5
18
Feature Not Available
Reports
7.2
68
6.8
11
8.1
85
6.9
12
7.7
76
6.8
12
8.1
82
8.2
12
Cleaning
8.1
77
6.4
13
7.9
73
7.6
11
8.0
74
8.0
11
Generative AI
6.2
40
Feature Not Available
6.5
40
6.9
9
6.3
40
5.7
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sourcing
Not enough data
8.0
15
Not enough data
8.2
13
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Candidate Management - Applicant Tracking System
Not enough data
8.1
15
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.6
959
7.5
312
7.6
665
7.4
165
7.6
572
Feature Not Available
8.2
1023
8.3
400
8.1
984
8.5
410
7.9
823
8.0
292
8.1
1029
8.2
401
8.3
991
8.5
424
AI - Applicant Tracking Systems (ATS)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Onboarding
6.7
20
Feature Not Available
6.8
19
Not enough data
7.1
19
Feature Not Available
6.8
19
Not enough data
7.0
19
Feature Not Available
Platform Content
8.0
206
8.0
106
8.0
208
8.2
114
8.2
203
8.2
95
7.7
155
7.6
47
7.8
154
7.0
46
7.6
163
7.1
45
Platform Additional Functionality
8.5
231
8.4
130
7.6
156
7.5
52
7.8
157
7.9
61
8.2
192
7.8
83
8.2
201
7.9
101
Platform Data
7.8
155
7.7
57
8.0
180
7.9
78
8.1
190
7.6
64
Platform
7.6
959
7.5
312
7.6
665
7.4
165
7.6
572
Feature Not Available
8.2
1023
8.3
400
8.1
984
8.5
410
7.9
823
8.0
292
8.1
1029
8.2
401
8.3
991
8.5
424
Recruiting and Onboarding
7.6
317
6.6
50
8.1
421
8.3
117
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Corporate Learning Management Systems
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Time Tracking
Not enough data
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
151
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Platform
7.6
959
7.5
312
7.6
665
7.4
165
7.6
572
Feature Not Available
8.2
1023
8.3
400
8.1
984
8.5
410
7.9
823
8.0
292
8.1
1029
8.2
401
8.3
991
8.5
424
Platform
7.6
959
7.5
312
7.6
665
7.4
165
7.6
572
Feature Not Available
8.2
1023
8.3
400
8.1
984
8.5
410
7.9
823
8.0
292
8.1
1029
8.2
401
8.3
991
8.5
424
Workforce Management Platform Features
7.9
135
8.8
31
7.8
144
8.0
27
8.6
213
8.6
68
8.6
193
8.4
67
7.9
143
8.4
29
7.9
128
Feature Not Available
8.3
165
8.8
41
8.5
196
9.0
59
7.8
134
7.7
27
7.6
146
8.2
38
Platform
7.6
959
7.5
312
7.6
665
7.4
165
7.6
572
Feature Not Available
8.2
1023
8.3
400
8.1
984
8.5
410
7.9
823
8.0
292
8.1
1029
8.2
401
8.3
991
8.5
424
Categories
Categories
Shared Categories
ADP Workforce Now and Paychex are categorized as Benefits Administration, Core HR, Workforce Management, Payroll, Performance Management, HCM Software, Onboarding, Candidate Relationship Management, and HR Analytics
Unique Categories
ADP Workforce Now is categorized as Interview Scheduling, Job Description Management, and Healthcare HR
Reviews
Reviewers' Company Size
ADP Workforce Now
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.7%
Non-Profit Organization Management
5.0%
Information Technology and Services
4.4%
Computer Software
3.6%
Retail
3.3%
Other
76.9%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
3.9%
Retail
3.9%
Other
74.4%
Discussions
How does Workforce Now compare to other payroll services?
5 Comments
BN
I agree with Karen. I don't know what you have now but we have been happy with the HR Module, Benefits Administration, Tax filing, Report Writing, Tech...Read more
Vacation approval customization
2 Comments
KG
Vacation approval is very easy to do you can use your account to self-manage your days off in the days that you need to request off it sends a request right...Read more
How to process payroll in ADP Workforce Now
1 Comment
LB
If you're new to Workforce Now, The Bridge is a great place to get started and ask for help from other users. There is a link to The Bridge from within...Read more
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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