G2 reviewers report that Paychex excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ADP Workforce Now On the Go. Users appreciate the clean, user-friendly interface and the ability to see their paycheck in real time, which enhances their payroll experience.
According to verified reviews, Paychex stands out for its customizability. Users highlight the ease of creating custom reports and dashboards, with many noting that they can easily reach out to their dedicated account representative for assistance, making the platform feel tailored to their needs.
Reviewers mention that while ADP Workforce Now On the Go has a solid feature set, it struggles with user satisfaction, reflected in its lower G2 Score. Users have pointed out that the platform can be less intuitive, particularly when it comes to navigating its features compared to Paychex.
Users say that Paychex offers a smoother implementation process, with many praising the intuitive onboarding wizard that helps new users get started quickly. In contrast, ADP Workforce Now On the Go has received feedback indicating that its setup can be more cumbersome.
Reviewers highlight the quality of support provided by Paychex, with many noting the responsiveness and helpfulness of their account representatives. In comparison, users of ADP Workforce Now On the Go have expressed concerns about the quality of support, indicating that it could be improved.
According to recent user feedback, both platforms offer useful features, but Paychex's direct deposit and tax calculation capabilities receive particularly high praise, while ADP's strengths lie in its paycheck calculator and timesheet access. However, the overall user experience with Paychex tends to be more favorable.
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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