# ADP Comprehensive Services vs Fidelity 401(k) Plan Services Comparison
---
## AI Generated Summary
- Users report that ADP Comprehensive Services excels in its overall quality of work with a score of 8.7, while Fidelity 401(k) Plan Services shines even brighter with a score of 9.3, indicating a higher level of satisfaction among users.
- Reviewers mention that Fidelity's responsiveness is notably superior, scoring 9.3 compared to ADP's 8.3, which suggests that users find Fidelity more attentive and quicker to address their needs.
- G2 users highlight that the expertise of the team at Fidelity 401(k) Plan Services is impressive, with a score of 9.1, while ADP's team expertise is rated lower at 8.3, indicating a potential gap in specialized knowledge.
- Users on G2 report that Fidelity's execution ability is rated at 9.4, significantly higher than ADP's 8.3, suggesting that Fidelity is more effective in delivering on its promises and project goals.
- Reviewers say that while both products have strong communication skills, Fidelity's score of 9.3 outshines ADP's 8.4, indicating that users feel more informed and engaged with Fidelity's communication practices.
- Users report that ADP Comprehensive Services has a solid performance in planning, particularly in resource allocation with a score of 8.6, but Fidelity's overall planning score of 8.3 shows it is competitive, especially in staying within budget.



| | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 163 | 13 | 
| **Largest Market Segment** | Mid-Market (66.7% of reviews) | Enterprise (46.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ADP Comprehensive Services

Pros:
- Helpful (39 reviews)
- Ease of Use (31 reviews)

Cons:
- Missing Features (10 reviews)
- Poor Customer Support (10 reviews)

### Fidelity 401(k) Plan Services

**Not enough data**

---
## Ratings Comparison
| Rating | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
  | **Meets Requirements** | 8.9 (52 reviews) | Not enough data | 
  | **Ease of Use** | 8.6 (57 reviews) | Not enough data | 
  | **Ease of Setup** | 8.1 (53 reviews) | Not enough data | 
  | **Ease of Admin** | 8.6 (36 reviews) | Not enough data | 
  | **Quality of Support** | 8.3 (51 reviews) | Not enough data | 
  | **Quality of Work** | 8.7 (79 reviews) | 9.3 (9 reviews) | 
  | **Responsiveness** | 8.4 (78 reviews) | 9.3 (9 reviews) | 
  | **Expertise of Team** | 8.3 (79 reviews) | 9.1 (9 reviews) | 
  | **Execution Ability** | 8.4 (79 reviews) | 9.4 (9 reviews) | 
  | **Communication Skills** | 8.5 (79 reviews) | 9.3 (9 reviews) | 
  | **Professionalism** | 9.0 (78 reviews) | 9.3 (10 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (110 reviews) | 9.0 (13 reviews) | 
  | **Product Direction (% positive)** | 8.3 (54 reviews) | Not enough data | 

---
## Pricing

### ADP Comprehensive Services

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Fidelity 401(k) Plan Services

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Business Services

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | N/A | N/A |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Planning

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Needs Assessment** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **Stayed within Budget** | Not enough data | Not enough data | 
| **Statement of Work** | Not enough data | Not enough data | 
| **Best Practices** | Not enough data | Not enough data | 

#### Delivery

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Technical Expertise** | Not enough data | Not enough data | 
| **Met Deadlines** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Project Updates** | Not enough data | Not enough data | 
| **Scope Management** | Not enough data | Not enough data | 
| **Roll-out** | Not enough data | Not enough data | 

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | 8.2/10 | 44 |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Core HR

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Organization Management** | 8.6 (28 reviews) | Not enough data | 
| **Time, Attendance, and PTO** | 8.8 (33 reviews) | Not enough data | 
| **Expense Management** | Feature Not Available | Not enough data | 
| **Salary Structures** | 7.7 (28 reviews) | Not enough data | 
| **Compliance** | 8.7 (30 reviews) | Not enough data | 
| **Benefits Administration** | 8.2 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Platform

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Customization ** | 8.4 (31 reviews) | Not enough data | 
| **Integration APIs** | 7.4 (27 reviews) | Not enough data | 
| **Internationalization** | 7.3 (23 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (34 reviews) | Not enough data | 
| **Performance** | 8.5 (33 reviews) | Not enough data | 
| **Mobility** | 8.7 (29 reviews) | Not enough data | 
| **Reporting** | 8.7 (34 reviews) | Not enough data | 
| **Dashboards** | 8.9 (28 reviews) | Not enough data | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | 8.9/10 | 42 |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Employee Self Service

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Web Portal** | 9.6 (33 reviews) | Not enough data | 
| **Benefits Manager** | 8.5 (32 reviews) | Not enough data | 
| **Mobile** | 9.0 (34 reviews) | Not enough data | 

#### Administration

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Payroll Entry** | 9.5 (37 reviews) | Not enough data | 
| **Time Off Accrual** | 8.8 (34 reviews) | Not enough data | 
| **Direct Deposit** | 9.4 (33 reviews) | Not enough data | 
| **Expense Reimbursement** | 7.7 (26 reviews) | Not enough data | 
| **Pre-tax Deductions** | 9.1 (30 reviews) | Not enough data | 
| **Wage Garnishment** | 9.1 (30 reviews) | Not enough data | 
| **Approvals** | 8.7 (29 reviews) | Not enough data | 
| **Check/W-2 Printing** | 8.9 (28 reviews) | Not enough data | 
| **Check/W-2 Delivery** | 9.2 (29 reviews) | Not enough data | 

#### Taxes

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Tax Calculation** | 8.8 (28 reviews) | Not enough data | 
| **Tax Filing** | 9.1 (29 reviews) | Not enough data | 
| **Automatic Tax Payment** | 8.6 (27 reviews) | Not enough data | 

#### Integration

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **API / Integration** | 8.4 (23 reviews) | Not enough data | 
| **Time Tracking Integration** | 8.8 (25 reviews) | Not enough data | 
| **Accounting Integration** | 8.3 (23 reviews) | Not enough data | 
| **Core HR Integration** | 8.8 (24 reviews) | Not enough data | 

#### Platform

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Reporting and Dashboards** | 9.3 (29 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.1 (29 reviews) | Not enough data | 
| **Performance and Reliability** | 9.0 (30 reviews) | Not enough data | 
| **Scalability** | 9.3 (25 reviews) | Not enough data | 

### Benefits Administration

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | 8.8/10 | 40 |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Benefits Administration Platform Features

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Benefits Record Management** | 9.1 (24 reviews) | Not enough data | 
| **Enrollment Planning** | 9.2 (24 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 8.1 (22 reviews) | Not enough data | 
| **Document Management** | 9.3 (25 reviews) | Not enough data | 
| **Total Compensation Statements** | 8.9 (22 reviews) | Not enough data | 
| **Self-Service Portal** | 9.3 (24 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.6 (23 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.3 (22 reviews) | Not enough data | 

#### Benefits Administration Platform Features

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Benefits Record Management** | 9.1 (24 reviews) | Not enough data | 
| **Enrollment Planning** | 9.2 (24 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 8.1 (22 reviews) | Not enough data | 
| **Document Management** | 9.3 (25 reviews) | Not enough data | 
| **Total Compensation Statements** | 8.9 (22 reviews) | Not enough data | 
| **Self-Service Portal** | 9.3 (24 reviews) | Not enough data | 
| **Regulatory Compliance** | 9.6 (23 reviews) | Not enough data | 
| **Benefits Dashboards** | 9.4 (13 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.3 (22 reviews) | Not enough data | 
| **Integrations / APIs** | 8.2 (19 reviews) | Not enough data | 
| **Internationalization** | Feature Not Available | Not enough data | 
| **Mobility** | 9.1 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 
| **AI Image-to-Text** | Feature Not Available | Not enough data | 

#### Platform

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Customization ** | 8.4 (31 reviews) | Not enough data | 
| **Integration APIs** | 7.4 (27 reviews) | Not enough data | 
| **Internationalization** | 7.3 (23 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (34 reviews) | Not enough data | 
| **Performance** | 8.5 (33 reviews) | Not enough data | 
| **Mobility** | 8.7 (29 reviews) | Not enough data | 
| **Reporting** | 8.7 (34 reviews) | Not enough data | 
| **Dashboards** | 8.9 (28 reviews) | Not enough data | 

### Candidate Relationship Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | 8.6/10 | 41 |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Basics

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Reporting** | 9.0 (14 reviews) | Not enough data | 
| **Interoperability** | 7.9 (13 reviews) | Not enough data | 
| **Performance** | 8.8 (15 reviews) | Not enough data | 

#### Additional Functionality

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Dashboard** | 9.0 (15 reviews) | Not enough data | 
| **Cloud** | 8.8 (13 reviews) | Not enough data | 
| **Mobility** | 8.9 (14 reviews) | Not enough data | 

#### Content

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Automation** | 8.9 (14 reviews) | Not enough data | 
| **File Sharing** | 7.8 (13 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Sourcing and Candidate Identification** | 8.1 (15 reviews) | Not enough data | 
| **Interview Scheduling** | 8.8 (16 reviews) | Not enough data | 
| **Applicant Tracking** | 9.4 (17 reviews) | Not enough data | 

#### Platform

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Customization ** | 8.4 (31 reviews) | Not enough data | 
| **Integration APIs** | 7.4 (27 reviews) | Not enough data | 
| **Internationalization** | 7.3 (23 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (34 reviews) | Not enough data | 
| **Performance** | 8.5 (33 reviews) | Not enough data | 
| **Mobility** | 8.7 (29 reviews) | Not enough data | 
| **Reporting** | 8.7 (34 reviews) | Not enough data | 
| **Dashboards** | 8.9 (28 reviews) | Not enough data | 

### Performance Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | 9.1/10 | 19 |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Performance reviews

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **360 Reviews** | 8.9 (14 reviews) | Not enough data | 
| **Customizable Forms** | 9.1 (15 reviews) | Not enough data | 
| **Review Status Tracking** | 9.1 (16 reviews) | Not enough data | 

#### Goals

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Goal-Setting** | 8.9 (16 reviews) | Not enough data | 
| **Company Goals And OKRs** | 8.3 (12 reviews) | Not enough data | 

#### Feedback

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Continuous Feedback** | 8.6 (13 reviews) | Not enough data | 
| **Requesting Feedback** | 9.2 (14 reviews) | Not enough data | 
| **1-On-1 Meetings** | Feature Not Available | Not enough data | 
| **Public Praise** | Feature Not Available | Not enough data | 

#### Data

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Dashboards And Reports** | 9.0 (15 reviews) | Not enough data | 
| **Historical Data** | 9.4 (14 reviews) | Not enough data | 

#### Agentic AI - Performance Management

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Multi-step Planning** | 8.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (9 reviews) | Not enough data | 

### HR Analytics

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | 8.8/10 | 19 |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Reports

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Score Cards** | 8.1 (17 reviews) | Not enough data | 
| **Customizability** | 8.9 (19 reviews) | Not enough data | 
| **Graphs and Charts** | 8.7 (18 reviews) | Not enough data | 
| **Dashboards** | 9.1 (18 reviews) | Not enough data | 

#### Cleaning

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Filtering** | 9.1 (18 reviews) | Not enough data | 
| **Levels of Measurement** | 8.9 (16 reviews) | Not enough data | 
| **Transformation** | 9.1 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **AI Text-to-Image** | Feature Not Available | Not enough data | 
| **AI Text Generation** | 7.3 (15 reviews) | Not enough data | 
| **AI Image-to-Text** | Feature Not Available | Not enough data | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | N/A | N/A |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Generative AI

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | N/A | N/A |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Generative AI

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | N/A | N/A |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Generative AI

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### B2B Services

| Product | Score | Reviews |
|---|---|---|
| **ADP Comprehensive Services** | N/A | N/A |
| **Fidelity 401(k) Plan Services** | N/A | N/A |

#### Team Quality

| Feature | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Change Management Skills** | Not enough data | Not enough data | 
| **Executive Presence** | Not enough data | Not enough data | 
| **Vertical Expertise** | Not enough data | Not enough data | 
| **Technology Partnerships** | Not enough data | Not enough data | 

---
## Categories

**Unique to ADP Comprehensive Services (7):** [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management), [Performance Management Software](https://www.g2.com/categories/performance-management), [HCM Software](https://www.g2.com/categories/hcm-software), [Payroll Software](https://www.g2.com/categories/payroll), [Benefits Administration Software](https://www.g2.com/categories/benefits-administration), [Core HR Software](https://www.g2.com/categories/core-hr), [HR Analytics Software](https://www.g2.com/categories/hr-analytics)

**Unique to Fidelity 401(k) Plan Services (1):** [Benefits Consulting Providers](https://www.g2.com/categories/benefits-consulting)


---
## Reviewer Demographics

### By Company Size

| Segment | ADP Comprehensive Services | Fidelity 401(k) Plan Services | 
|---|---|---|
| **Small-Business** | 20.4% | 23.1% | 
| **Mid-Market** | 66.7% | 30.8% | 
| **Enterprise** | 12.9% | 46.2% | 

### By Industry

#### ADP Comprehensive Services

- **Manufacturing:** 9.7%
- **Hospital & Health Care:** 9.0%
- **Non-Profit Organization Management:** 9.0%
- **Construction:** 4.8%
- **Information Technology and Services:** 4.8%
- **Financial Services:** 3.4%
- **Health, Wellness and Fitness:** 3.4%
- **Staffing and Recruiting:** 2.8%
- **Retail:** 2.8%
- **Real Estate:** 2.8%
- **Other:** 47.6%

#### Fidelity 401(k) Plan Services

- **Financial Services:** 23.1%
- **Information Technology and Services:** 15.4%
- **Computer Software:** 15.4%
- **Real Estate:** 7.7%
- **Hospital & Health Care:** 7.7%
- **Computer & Network Security:** 7.7%
- **Biotechnology:** 7.7%
- **Banking:** 7.7%
- **Automotive:** 7.7%

---
## Alternatives

### Alternatives to ADP Comprehensive Services

- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (12654 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (5311 reviews)
- [BambooHR](https://www.g2.com/products/bamboohr/reviews) — 4.4/5 stars (5046 reviews)
- [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1649 reviews)
- [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1691 reviews)
- [Gusto](https://www.g2.com/products/gusto/reviews) — 4.6/5 stars (10311 reviews)
- [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1613 reviews)
- [Paycor](https://www.g2.com/products/paycor/reviews) — 3.9/5 stars (1333 reviews)
- [G-P](https://www.g2.com/products/g-p/reviews) — 4.4/5 stars (1009 reviews)
- [TriNet](https://www.g2.com/products/trinet/reviews) — 4.1/5 stars (1407 reviews)

### Alternatives to Fidelity 401(k) Plan Services

- [Mercer](https://www.g2.com/products/mercer/reviews) — 3.8/5 stars (10 reviews)
- [Insperity](https://www.g2.com/products/insperity/reviews) — 3.9/5 stars (69 reviews)
- [Inspira Financial](https://www.g2.com/products/inspira-financial-inspira-financial/reviews) — 2.8/5 stars (10 reviews)
- [Empower Retirement](https://www.g2.com/products/empower-retirement/reviews) — 2.7/5 stars (5 reviews)
- [Lumity Benefits Solution](https://www.g2.com/products/lumity-benefits-solution/reviews) — 4.8/5 stars (64 reviews)
- [Nava Benefits](https://www.g2.com/products/nava-benefits/reviews) — 4.8/5 stars (67 reviews)
- [Lumity Benefits Platform](https://www.g2.com/products/lumity-benefits-platform/reviews) — 4.7/5 stars (59 reviews)
- [G&A Partners Services](https://www.g2.com/products/g-a-partners-services/reviews) — 4.8/5 stars (44 reviews)
- [Sequoia Advisory](https://www.g2.com/products/sequoia-advisory/reviews) — 3.1/5 stars (24 reviews)
- [Sun Life Financial](https://www.g2.com/products/sun-life-financial/reviews) — 3.3/5 stars (5 reviews)

---
## Top Discussions

### ADP Comprehensive Services

- Title: [What is comprehensive services ADP?](https://www.g2.com/discussions/adp-comprehensive-services-what-is-comprehensive-services-adp) — 2 comments
  > **Top comment:** "Comprehensive Services is a complete outsourced solution that efficiently manages Human Resources, Employee Benefits, Talent Management, and Payroll,..."
- Title: [What kind of services does ADP provide?](https://www.g2.com/discussions/what-kind-of-services-does-adp-provide) — 1 comment
  > **Top comment:** "ADP provides support for items such as payroll, workforce management, and benefits. With a growing organization, it can be difficult to keep up with..."

### Fidelity 401(k) Plan Services

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/adp-comprehensive-services-vs-fidelity-401-k-plan-services)