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Compare Adobe RoboHelp and Document360 
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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 5 Team Accounts (billed annually)
Adobe RoboHelp
Star Rating
(38)4.0 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Adobe RoboHelpDocument360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Adobe RoboHelp excels in Database Management with a score of 9.4, making it a strong choice for organizations that prioritize data handling capabilities. In contrast, Document360, while still robust, does not provide a specific score for this feature, indicating a potential gap in this area.
- Reviewers mention that Document360 shines in Quality of Support, achieving a score of 9.6, which is significantly higher than Adobe RoboHelp's score of 7.4. This suggests that users may find more responsive and helpful support when using Document360.
- G2 users highlight Document360's superior Ease of Use with a score of 9.3 compared to Adobe RoboHelp's 8.0. This indicates that users may find Document360 more intuitive and user-friendly, which can lead to quicker onboarding and adoption.
- Users on G2 report that Document360's Knowledge Base features are particularly strong, scoring 9.7, while Adobe RoboHelp's related features do not match this level of performance. This could be a deciding factor for teams focused on knowledge management.
- Reviewers say that Document360's Analytics capabilities, scoring 9.1, provide deeper insights into user engagement compared to Adobe RoboHelp, which has a lower score of 8.8. This difference may impact how effectively teams can measure and improve their content.
- Users report that Adobe RoboHelp's Versioning and Version History feature, scoring 9.1, is a strong point, allowing for better content management over time. Document360, while effective, does not highlight this feature as prominently, which may be a consideration for teams needing robust version control.
Pricing
Entry-Level Pricing
Adobe RoboHelp
No pricing availableDocument360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Adobe RoboHelp
No trial information availableDocument360
Free Trial is available
Ratings
Meets Requirements
8.1
30
9.1
347
Ease of Use
8.0
29
9.3
350
Ease of Setup
7.1
19
9.1
235
Ease of Admin
7.5
19
9.1
211
Quality of Support
7.4
28
9.5
335
Has the product been a good partner in doing business?
7.1
18
9.4
209
Product Direction (% positive)
5.9
31
9.5
312
Features by Category
Administration
Not enough data
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Compliance
Not enough data
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Customer Support
Not enough data
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Data Security
Not enough data
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Administration
Not enough data
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Generative AI
Not enough data
8.2
30
Knowledge Pages
Not enough data
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Knowledge Dissemination
Not enough data
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Agentic AI - Knowledge Base
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Generative AI
Not enough data
8.4
47
Self-Service Experience
Not enough data
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Self-Service Platform
Not enough data
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Agentic AI - Customer Self-Service
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Management and Discovery - IT Documentation
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Operations - IT Documentation
Not enough data
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Adobe RoboHelp and Document360 are categorized as Help Authoring Tool (HAT)
Unique Categories
Adobe RoboHelp has no unique categories
Document360 is categorized as Knowledge Base, IT Documentation, Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Adobe RoboHelp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.6%
Computer Software
16.7%
Writing and Editing
11.1%
Banking
8.3%
Telecommunications
5.6%
Other
27.8%
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Alternatives
Discussions
What is Adobe RoboHelp used for?
1 Comment
CK
Adobe RoboHelp is used for publishing documents, such as Desk Level Procedures or Job Aids, Reference Guides, etc., in an on-line format. We love the...Read more
Adobe RoboHelp has no more discussions with answers
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
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