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At a Glance
Market Segments
Enterprise (44.3% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Adobe Experience Manager
Star Rating
(527)4.2 out of 5
Market Segments
Enterprise (44.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about Adobe Experience ManagerZoho Desk
Star Rating
(7,130)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Adobe Experience Manager excels in content creation with features like the Content Fragment and Experience Fragment, allowing for highly customizable and reusable content across multiple channels, while Zoho Desk's content creation tools are more basic, leading to a less flexible experience.
- Reviewers mention that Adobe Experience Manager's regulatory compliance capabilities are top-notch, scoring a 9.0, which is crucial for enterprises needing to adhere to strict regulations, whereas Zoho Desk, with a score of 8.1, may not meet the same level of compliance requirements for larger organizations.
- Users on G2 highlight that Adobe Experience Manager's multi-channel coverage is impressive, scoring 8.7, enabling seamless integration across various platforms, while Zoho Desk, with a score of 8.1, offers decent coverage but lacks the depth and flexibility that larger enterprises might require.
- Reviewers say that Adobe Experience Manager's ease of use is rated at 7.7, which some find challenging due to its complexity, while Zoho Desk shines with an 8.5 rating, making it more user-friendly for small businesses and new users.
- G2 users report that Adobe Experience Manager's quality of support is rated at 7.9, which some users find lacking in responsiveness, while Zoho Desk's support, rated at 8.3, is often praised for its helpfulness and availability, particularly for small business users.
- Users say that Adobe Experience Manager's product direction is viewed positively with a score of 8.1, indicating a strong roadmap for future enhancements, while Zoho Desk leads with an 8.9, suggesting a more aggressive and user-focused development strategy that resonates well with its small business clientele.
Pricing
Entry-Level Pricing
Adobe Experience Manager
Adobe Experience Manager Sites
Contact Us
- Editable templates
- Intuitive WISYWIG interface
- Style system
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Adobe Experience Manager
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
8.5
400
8.7
5,665
Ease of Use
7.8
453
8.5
5,743
Ease of Setup
7.6
290
8.1
5,018
Ease of Admin
7.8
130
8.3
4,725
Quality of Support
7.9
364
8.3
5,095
Has the product been a good partner in doing business?
8.3
126
8.4
4,266
Product Direction (% positive)
8.1
396
8.9
5,430
Features by Category
Ticket and Case Management
Not enough data
8.6
3319
|
Verified
Not enough data
8.5
3289
|
Verified
Not enough data
8.3
3064
|
Verified
Not enough data
8.3
2912
|
Verified
Not enough data
8.2
2628
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2912
|
Verified
Not enough data
8.3
2500
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
355
Communication Channels
Not enough data
8.3
2853
|
Verified
Not enough data
8.6
3071
|
Verified
Not enough data
8.2
2384
|
Verified
Not enough data
8.0
2144
|
Verified
Not enough data
7.8
1906
|
Verified
Platform
Not enough data
8.1
2277
|
Verified
Not enough data
8.2
2726
|
Verified
Not enough data
8.4
2825
|
Verified
Not enough data
8.1
2242
|
Verified
Not enough data
8.2
2785
|
Verified
Not enough data
8.4
2942
|
Verified
Interface and Performance
8.5
88
Not enough data
8.2
88
Not enough data
7.9
86
Not enough data
8.4
85
Not enough data
8.1
88
Not enough data
Asset Management
8.5
94
Not enough data
8.6
86
Not enough data
8.2
86
Not enough data
8.3
87
Not enough data
8.3
86
Not enough data
7.7
84
Not enough data
8.3
86
Not enough data
8.4
90
Not enough data
Media Types
8.2
88
Not enough data
8.1
83
Not enough data
9.0
89
Not enough data
Administration
8.5
93
Not enough data
8.5
91
Not enough data
8.1
87
Not enough data
8.1
83
Not enough data
8.2
92
Not enough data
Agentic AI - Digital Asset Management
7.3
27
Not enough data
Content
8.3
219
|
Verified
Not enough data
8.1
210
|
Verified
Not enough data
8.0
198
|
Verified
Not enough data
7.8
193
Not enough data
8.1
191
|
Verified
Not enough data
8.1
195
|
Verified
Not enough data
8.2
213
|
Verified
Not enough data
7.6
203
|
Verified
Not enough data
8.3
207
|
Verified
Not enough data
Design
7.6
194
|
Verified
Not enough data
7.7
188
Not enough data
7.9
198
|
Verified
Not enough data
8.1
209
|
Verified
Not enough data
Platform
7.8
173
|
Verified
Not enough data
7.8
180
|
Verified
Not enough data
7.9
192
|
Verified
Not enough data
8.1
202
|
Verified
Not enough data
8.3
185
Not enough data
8.2
179
|
Verified
Not enough data
7.8
180
|
Verified
Not enough data
7.9
174
|
Verified
Not enough data
Agentic AI - Web Content Management
7.7
28
Not enough data
7.5
28
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
22
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Administration
8.9
23
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
9.2
22
|
Verified
Not enough data
8.5
21
|
Verified
Not enough data
Standards
9.1
21
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.8
11
Not enough data
9.0
21
|
Verified
Not enough data
Agentic AI - Digital Governance
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
Analytics
8.3
101
Not enough data
8.3
97
Not enough data
8.1
97
Not enough data
8.4
99
Not enough data
8.4
88
Not enough data
8.4
84
Not enough data
Content Management
8.8
103
Not enough data
8.6
104
Not enough data
8.4
99
Not enough data
Design & Development
8.1
96
Not enough data
8.0
93
Not enough data
8.3
99
Not enough data
Agentic AI - Digital Experience Platforms
7.5
65
Not enough data
8.0
66
Not enough data
7.8
65
Not enough data
7.6
65
Not enough data
7.8
65
Not enough data
Administration
Not enough data
8.2
341
Not enough data
8.2
340
Not enough data
8.4
344
Knowledge Management
Not enough data
8.6
322
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.4
336
Not enough data
8.3
333
Not enough data
8.2
335
Not enough data
8.1
333
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
309
Data Security
Not enough data
8.1
335
Not enough data
8.1
329
Not enough data
8.4
334
Not enough data
8.4
331
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
8.6
48
8.2
569
8.5
48
8.0
555
8.3
47
7.3
548
Design
8.7
48
7.9
545
8.9
49
7.7
554
8.9
49
8.1
550
8.5
47
8.1
545
9.0
49
8.1
531
Generative AI
7.5
24
7.5
427
7.9
24
7.5
420
Usability
Not enough data
8.3
445
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
429
Not enough data
8.2
415
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Content Creation
8.9
88
|
Verified
Not enough data
Agentic AI - Content Experience Platforms
7.8
17
Not enough data
8.2
18
Not enough data
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
8.6
18
Not enough data
Optimization
8.1
82
|
Verified
Not enough data
Visual UGC
8.2
35
Not enough data
7.8
37
Not enough data
7.5
36
Not enough data
8.3
35
Not enough data
Integrations
7.9
35
Not enough data
8.4
36
Not enough data
7.9
35
Not enough data
8.1
35
Not enough data
Support
8.0
33
Not enough data
8.1
35
Not enough data
Performance
8.1
33
Not enough data
8.1
32
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
Not enough data
8.2
2726
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
712
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1508
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
815
Not enough data
7.8
725
Not enough data
8.2
761
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
81
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Categories
Categories
Shared Categories
Adobe Experience Manager and Zoho Desk are categorized as Customer Communications Management
Unique Categories
Adobe Experience Manager is categorized as Digital Asset Management, Content Experience Platforms, Digital Experience Platforms (DXP), Digital Governance, Web Content Management, and User-Generated Content
Zoho Desk is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, Google Workspace for Sales, Contact Center Knowledge Base, and Complaint Management
Reviews
Reviewers' Company Size
Adobe Experience Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Marketing and Advertising
8.4%
Computer Software
8.4%
Financial Services
6.7%
Retail
3.3%
Other
63.3%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Discussions
Do you have any plan to improve it's scalability?
3 Comments
JL
A couple of years ago Adobe was excited about AEM in the cloud SaaS, but this offering seems to have quietly gone away. We use AEM at Rackspace where we have...Read more
What is the best way to use
1 Comment
MR
Adobe Experience Manager as a Cloud Service is the best way to use, which makes AEM SaaS.Read more
How to reduce the reindex time for large index
1 Comment
MR
We can reduce the indexing time by creating Lucene Index.Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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