Compare Adobe Experience Manager and Zoho Desk 
At a Glance
Market Segments
Enterprise (44.1% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Adobe Experience Manager
Star Rating
(558)4.2 out of 5
Market Segments
Enterprise (44.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about Adobe Experience ManagerZoho Desk
Star Rating
(7,440)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many users highlighting its clean interface and quick setup. One user mentioned that their trial was "smooth and impressive," noting how tickets were automatically organized, making it easy to navigate.
- Users say Adobe Experience Manager stands out for its comprehensive content management capabilities. Reviewers appreciate how it allows for seamless collaboration across teams, with one user stating it helps build marketing campaigns easily and manage content across different channels.
- According to verified reviews, Zoho Desk's automation features are a significant advantage, with users praising its automated replies and notification systems. This functionality is noted to improve efficiency and streamline support processes, making it a favorite among small businesses.
- Reviewers mention that Adobe Experience Manager, while powerful, can be complex to implement. Some users have pointed out challenges with configuration, indicating that it may require a steeper learning curve compared to Zoho Desk's more intuitive setup.
- G2 reviewers highlight that both products offer strong support, but Zoho Desk edges ahead with a slightly higher quality of support rating. Users appreciate the ease of managing and configuring workflows, which contributes to a more responsive customer service experience.
- Users report that Adobe Experience Manager is a trusted solution for larger enterprises, benefiting from its robust features and cloud deployment capabilities. However, its entry-level pricing model may be a barrier for smaller businesses, unlike Zoho Desk, which offers a free tier that appeals to startups and small teams.
Pricing
Entry-Level Pricing
Adobe Experience Manager
Adobe Experience Manager Sites
Contact Us
- Editable templates
- Intuitive WISYWIG interface
- Style system
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Adobe Experience Manager
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
8.5
425
8.7
5,958
Ease of Use
7.8
478
8.5
6,038
Ease of Setup
7.6
308
8.1
5,311
Ease of Admin
7.8
142
8.3
4,924
Quality of Support
8.0
388
8.3
5,354
Has the product been a good partner in doing business?
8.3
137
8.4
4,452
Product Direction (% positive)
8.2
422
8.9
5,708
Features by Category
Ticket and Case Management
Not enough data
8.6
3435
|
Verified
Not enough data
8.5
3354
|
Verified
Not enough data
8.3
3163
|
Verified
Not enough data
8.3
2951
|
Verified
Not enough data
8.2
2679
|
Verified
Not enough data
8.4
2916
|
Verified
Not enough data
8.5
2931
|
Verified
Not enough data
8.3
2525
|
Verified
Generative AI
Not enough data
7.4
967
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Communication Channels
Not enough data
8.3
2876
|
Verified
Not enough data
8.6
3116
|
Verified
Not enough data
8.2
2419
|
Verified
Not enough data
8.0
2162
|
Verified
Not enough data
7.8
1922
|
Verified
Platform
Not enough data
8.1
2306
|
Verified
Not enough data
8.2
2750
|
Verified
Not enough data
8.4
2853
|
Verified
Not enough data
8.2
2312
|
Verified
Not enough data
8.2
2832
|
Verified
Not enough data
8.4
2978
|
Verified
Interface and Performance
8.5
97
Not enough data
8.3
96
Not enough data
8.0
95
Not enough data
8.4
94
Not enough data
8.1
97
Not enough data
Asset Management
8.5
102
Not enough data
8.5
93
Not enough data
8.1
95
Not enough data
8.2
95
Not enough data
8.2
93
Not enough data
7.7
91
Not enough data
8.3
95
Not enough data
8.5
99
Not enough data
Media Types
8.1
97
Not enough data
8.0
92
Not enough data
8.9
98
Not enough data
Administration
8.5
101
Not enough data
8.6
98
Not enough data
8.1
94
Not enough data
8.1
90
Not enough data
8.2
99
Not enough data
Agentic AI - Digital Asset Management
7.3
27
Not enough data
Content
8.3
222
|
Verified
Not enough data
8.1
211
|
Verified
Not enough data
8.0
198
|
Verified
Not enough data
7.8
193
Not enough data
8.1
191
|
Verified
Not enough data
8.1
195
|
Verified
Not enough data
8.2
216
|
Verified
Not enough data
7.6
203
|
Verified
Not enough data
8.3
207
|
Verified
Not enough data
Design
7.6
194
|
Verified
Not enough data
7.7
188
Not enough data
7.9
198
|
Verified
Not enough data
8.1
209
|
Verified
Not enough data
Platform
7.8
173
|
Verified
Not enough data
7.8
181
|
Verified
Not enough data
7.9
192
|
Verified
Not enough data
8.1
202
|
Verified
Not enough data
8.3
188
Not enough data
8.2
179
|
Verified
Not enough data
7.8
180
|
Verified
Not enough data
7.9
174
|
Verified
Not enough data
Agentic AI - Web Content Management
7.7
28
Not enough data
7.5
28
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
22
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Administration
8.9
23
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
9.2
22
|
Verified
Not enough data
8.5
21
|
Verified
Not enough data
Standards
9.1
21
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.8
11
Not enough data
9.0
21
|
Verified
Not enough data
Agentic AI - Digital Governance
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
Analytics
8.4
105
Not enough data
8.2
96
Not enough data
8.2
97
Not enough data
8.4
98
Not enough data
8.5
91
Not enough data
8.3
84
Not enough data
Content Management
8.8
103
Not enough data
8.7
109
Not enough data
8.5
104
Not enough data
Design & Development
8.1
98
Not enough data
8.0
92
Not enough data
8.3
98
Not enough data
Agentic AI - Digital Experience Platforms
7.5
64
Not enough data
8.1
72
Not enough data
7.7
64
Not enough data
7.7
64
Not enough data
7.9
65
Not enough data
Administration
Not enough data
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
8.6
48
8.2
579
8.5
48
8.0
556
8.3
47
Feature Not Available
Design
8.7
48
7.9
545
8.9
49
7.7
554
8.9
49
8.1
551
8.5
47
8.1
547
9.0
49
8.1
531
Generative AI
7.5
24
7.5
426
7.9
24
7.5
419
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Content Creation
9.0
89
|
Verified
Not enough data
Agentic AI - Content Experience Platforms
7.8
17
Not enough data
8.2
18
Not enough data
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
8.6
18
Not enough data
Optimization
8.1
82
|
Verified
Not enough data
Visual UGC
8.2
35
Not enough data
7.8
37
Not enough data
7.5
36
Not enough data
8.3
35
Not enough data
Integrations
7.9
35
Not enough data
8.4
36
Not enough data
7.9
35
Not enough data
8.1
35
Not enough data
Support
8.0
33
Not enough data
8.1
35
Not enough data
Performance
8.1
33
Not enough data
8.1
32
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
Not enough data
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Self-Service Platform
Not enough data
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
185
Not enough data
7.7
184
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Adobe Experience Manager and Zoho Desk are categorized as Customer Communications Management
Unique Categories
Adobe Experience Manager is categorized as Digital Asset Management, Content Experience Platforms, Digital Experience Platforms (DXP), Digital Governance, Web Content Management, and User-Generated Content
Reviews
Reviewers' Company Size
Adobe Experience Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.4%
Marketing and Advertising
8.1%
Computer Software
8.1%
Financial Services
6.4%
Retail
3.5%
Other
63.4%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Discussions
Do you have any plan to improve it's scalability?
3 Comments
JL
A couple of years ago Adobe was excited about AEM in the cloud SaaS, but this offering seems to have quietly gone away. We use AEM at Rackspace where we have...Read more
What is the best way to use
1 Comment
MR
Adobe Experience Manager as a Cloud Service is the best way to use, which makes AEM SaaS.Read more
How to reduce the reindex time for large index
1 Comment
MR
We can reduce the indexing time by creating Lucene Index.Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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