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At a Glance
Market Segments
Enterprise (44.4% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
Contact Us
Starting at $25.00 1 User Per Month
Adobe Experience Manager
Star Rating
(526)4.2 out of 5
Market Segments
Enterprise (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about Adobe Experience ManagerSalesforce Service Cloud
Star Rating
(7,166)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Adobe Experience Manager excels in content creation, with a score of 8.9, highlighting its robust features for managing digital assets and creating personalized content. In contrast, Salesforce Service Cloud scores lower at 7.9, with reviewers mentioning that while it offers good content management, it lacks some advanced features found in Adobe.
- Reviewers mention that Adobe Experience Manager has a strong multi-channel coverage score of 8.7, allowing seamless integration across various platforms. Salesforce Service Cloud, while still effective, scores slightly lower at 8.4, with users noting that its multi-channel capabilities are not as comprehensive as Adobe's.
- Users on G2 highlight that Adobe Experience Manager's regulatory compliance score of 8.9 is a significant advantage, especially for enterprises needing to adhere to strict regulations. Salesforce Service Cloud, with a score of 8.4, is also compliant but does not offer the same level of assurance as Adobe, according to reviewers.
- Reviewers say that the ease of use for Salesforce Service Cloud is rated higher at 8.4 compared to Adobe Experience Manager's 7.7. Users report that Salesforce's intuitive interface and user-friendly design make it easier for teams to adopt and utilize effectively.
- G2 users mention that Adobe Experience Manager's quality of support, rated at 7.8, is generally reliable, but some users have experienced delays in response times. In contrast, Salesforce Service Cloud scores higher at 8.3, with reviewers praising its responsive customer support and extensive resources available for troubleshooting.
- Users report that both products have strong AI capabilities, but Adobe Experience Manager's AI text generation score of 7.2 is slightly lower than Salesforce Service Cloud's 7.4. Reviewers mention that while both platforms offer AI features, Salesforce's tools are perceived as more effective in generating actionable insights.
Pricing
Entry-Level Pricing
Adobe Experience Manager
Adobe Experience Manager Sites
Contact Us
- Editable templates
- Intuitive WISYWIG interface
- Style system
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Adobe Experience Manager
No trial information availableSalesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.5
399
8.6
2,754
Ease of Use
7.8
452
8.4
5,329
Ease of Setup
7.6
289
7.9
4,088
Ease of Admin
7.8
130
8.2
1,524
Quality of Support
7.9
363
8.3
2,535
Has the product been a good partner in doing business?
8.3
126
8.7
1,505
Product Direction (% positive)
8.1
395
8.2
2,715
Features by Category
Ticket and Case Management
Not enough data
8.5
1201
|
Verified
Not enough data
8.4
1199
|
Verified
Not enough data
8.3
1228
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.1
977
Not enough data
7.9
1165
|
Verified
Not enough data
8.3
1147
|
Verified
Not enough data
8.5
1025
|
Verified
Generative AI
Not enough data
7.6
175
Not enough data
7.6
174
Agentic AI - Help Desk
Not enough data
8.0
50
Not enough data
8.2
52
Not enough data
8.1
52
Communication Channels
Not enough data
8.4
1018
|
Verified
Not enough data
8.6
1202
|
Verified
Not enough data
8.1
843
Not enough data
8.0
803
|
Verified
Not enough data
8.0
763
Platform
Not enough data
7.8
552
|
Verified
Not enough data
8.3
816
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.3
608
|
Verified
Not enough data
8.2
1143
|
Verified
Not enough data
8.2
1162
|
Verified
Interface and Performance
8.5
88
Not enough data
8.2
88
Not enough data
7.9
86
Not enough data
8.4
85
Not enough data
8.1
88
Not enough data
Asset Management
8.5
94
Not enough data
8.6
86
Not enough data
8.2
86
Not enough data
8.3
87
Not enough data
8.3
86
Not enough data
7.7
84
Not enough data
8.3
86
Not enough data
8.4
90
Not enough data
Media Types
8.2
88
Not enough data
8.1
83
Not enough data
9.0
89
Not enough data
Administration
8.5
93
Not enough data
8.5
91
Not enough data
8.1
87
Not enough data
8.1
83
Not enough data
8.2
92
Not enough data
Agentic AI - Digital Asset Management
7.3
27
Not enough data
Content
8.3
218
|
Verified
Not enough data
8.1
209
|
Verified
Not enough data
8.0
197
|
Verified
Not enough data
7.8
192
Not enough data
8.1
190
|
Verified
Not enough data
8.1
194
|
Verified
Not enough data
8.2
212
|
Verified
Not enough data
7.6
202
|
Verified
Not enough data
8.3
206
|
Verified
Not enough data
Design
7.6
193
|
Verified
Not enough data
7.8
187
Not enough data
7.9
197
|
Verified
Not enough data
8.1
208
|
Verified
Not enough data
Platform
7.8
172
|
Verified
Not enough data
7.8
179
|
Verified
Not enough data
7.9
191
|
Verified
Not enough data
8.1
201
|
Verified
Not enough data
8.3
184
Not enough data
8.2
178
|
Verified
Not enough data
7.8
179
|
Verified
Not enough data
7.9
173
|
Verified
Not enough data
Agentic AI - Web Content Management
7.8
27
Not enough data
7.5
27
Not enough data
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
22
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Administration
8.9
23
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
9.2
22
|
Verified
Not enough data
8.5
21
|
Verified
Not enough data
Standards
9.1
21
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.8
11
Not enough data
9.0
21
|
Verified
Not enough data
Agentic AI - Digital Governance
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
Analytics
8.4
100
Not enough data
8.3
96
Not enough data
8.1
96
Not enough data
8.4
98
Not enough data
8.4
87
Not enough data
8.4
83
Not enough data
Content Management
8.8
102
Not enough data
8.6
103
Not enough data
8.5
98
Not enough data
Design & Development
8.1
95
Not enough data
8.0
92
Not enough data
8.3
98
Not enough data
Agentic AI - Digital Experience Platforms
7.5
64
Not enough data
8.0
65
Not enough data
7.8
64
Not enough data
7.7
64
Not enough data
7.8
64
Not enough data
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
8.6
48
8.5
119
8.5
48
8.3
117
8.3
47
7.5
116
Design
8.7
48
8.4
113
8.9
49
7.9
114
8.9
49
8.2
116
8.5
47
8.4
116
9.0
49
8.5
113
Generative AI
7.5
24
7.4
110
7.9
24
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
Not enough data
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Generative AI
Not enough data
7.0
216
Functions
Not enough data
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
Not enough data
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Content Creation
8.9
88
|
Verified
Not enough data
Agentic AI - Content Experience Platforms
7.8
17
Not enough data
8.2
18
Not enough data
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
8.6
18
Not enough data
Optimization
8.1
82
|
Verified
Not enough data
Workforce Management
Not enough data
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Administration
Not enough data
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Conversational Platform
Not enough data
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Support Automation
Not enough data
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Generative AI
Not enough data
7.4
94
Not enough data
7.4
93
Visual UGC
8.2
35
Not enough data
7.8
37
Not enough data
7.5
36
Not enough data
8.3
35
Not enough data
Integrations
7.9
35
Not enough data
8.4
36
Not enough data
7.9
35
Not enough data
8.1
35
Not enough data
Support
8.0
33
Not enough data
8.1
35
Not enough data
Performance
8.1
33
Not enough data
8.1
32
Not enough data
Customer Support
Not enough data
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Automation
Not enough data
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Artificial Intelligence
Not enough data
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Generative AI
Not enough data
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Communication
Not enough data
8.5
309
|
Verified
Not enough data
8.6
328
|
Verified
Not enough data
8.4
274
|
Verified
Not enough data
8.5
276
|
Verified
Not enough data
7.8
159
Internal Use
Not enough data
8.3
816
|
Verified
Not enough data
8.3
295
|
Verified
Not enough data
8.5
287
|
Verified
Not enough data
8.4
317
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.7
321
|
Verified
Generative AI
Not enough data
7.2
126
Self-Service Experience
Not enough data
8.6
591
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Self-Service Platform
Not enough data
8.4
222
Not enough data
8.6
227
Not enough data
7.6
198
Not enough data
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
Not enough data
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Process
Not enough data
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Channels
Not enough data
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Insight
Not enough data
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Generative AI
Not enough data
8.0
79
Not enough data
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Categories
Categories
Shared Categories
Adobe Experience Manager and Salesforce Service Cloud are categorized as Customer Communications Management
Unique Categories
Adobe Experience Manager is categorized as Digital Asset Management, Content Experience Platforms, Digital Experience Platforms (DXP), Digital Governance, Web Content Management, and User-Generated Content
Salesforce Service Cloud is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Self-Service
Reviews
Reviewers' Company Size
Adobe Experience Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Marketing and Advertising
8.4%
Computer Software
8.4%
Financial Services
6.7%
Retail
3.3%
Other
63.2%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.7%
Alternatives
Discussions
Do you have any plan to improve it's scalability?
3 Comments
JL
A couple of years ago Adobe was excited about AEM in the cloud SaaS, but this offering seems to have quietly gone away. We use AEM at Rackspace where we have...Read more
What is the best way to use
1 Comment
MR
Adobe Experience Manager as a Cloud Service is the best way to use, which makes AEM SaaS.Read more
How to reduce the reindex time for large index
1 Comment
MR
We can reduce the indexing time by creating Lucene Index.Read more
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
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