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At a Glance
Market Segments
Enterprise (44.3% of reviews)
Small-Business (90.4% of reviews)
Entry-Level Pricing
Contact Us
$12.00 1 User Per Month
Adobe Experience Manager
Star Rating
(527)4.2 out of 5
Market Segments
Enterprise (44.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about Adobe Experience ManagerHelpwise
Star Rating
(182)4.6 out of 5
Market Segments
Small-Business (90.4% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Adobe Experience Manager excels in content management with features like "Content Creation Tools" and "Content Management" scoring 8.6 and 8.9 respectively, making it a strong choice for enterprises needing robust content capabilities.
- Reviewers mention that Helpwise shines in ticket management, particularly with its "Ticket Collaboration" and "Response Automation" features, which received high scores of 9.1 and 9.0, indicating a user-friendly experience for small businesses.
- G2 users highlight that Adobe Experience Manager's "Approval Process" and "Versioning" features, scoring 7.8 and 7.8, may not be as intuitive as Helpwise's streamlined ticketing system, which users find easier to navigate.
- Users on G2 report that Helpwise's "Unified Inbox" feature, rated at 9.1, provides a seamless experience for managing multiple communication channels, which is particularly beneficial for small businesses looking to enhance customer support.
- Reviewers say that Adobe Experience Manager's "Asset Management" feature, scoring 9.0, is highly regarded for its comprehensive capabilities, but some users feel it may be overly complex for smaller teams compared to Helpwise's more straightforward approach.
- Users mention that Helpwise's "Quality of Support" rating of 9.2 reflects its commitment to customer service, which is a significant advantage for small businesses that require responsive support compared to Adobe Experience Manager's lower score of 7.6.
Pricing
Entry-Level Pricing
Adobe Experience Manager
Adobe Experience Manager Sites
Contact Us
- Editable templates
- Intuitive WISYWIG interface
- Style system
Helpwise
Standard
$12.00
1 User Per Month
- 5 Shared Inboxes (Email & Facebook Only)
- Minimum 2, Maximum 10 users
- 3 Automation Rules
Free Trial
Adobe Experience Manager
No trial information availableHelpwise
Free Trial is available
Ratings
Meets Requirements
8.5
400
8.9
124
Ease of Use
7.8
453
9.0
126
Ease of Setup
7.6
290
9.1
82
Ease of Admin
7.8
130
9.1
82
Quality of Support
7.9
364
9.2
116
Has the product been a good partner in doing business?
8.3
126
9.4
78
Product Direction (% positive)
8.1
396
9.4
102
Features by Category
Ticket and Case Management
Not enough data
9.0
24
Not enough data
9.1
25
Not enough data
9.1
23
Not enough data
9.0
20
Not enough data
8.8
19
Not enough data
9.0
26
Not enough data
9.1
25
Not enough data
8.0
24
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
9.4
24
Not enough data
9.2
22
Not enough data
8.4
19
Not enough data
7.0
16
Platform
Not enough data
7.4
23
Not enough data
8.6
20
Not enough data
8.8
26
Not enough data
8.9
21
Not enough data
8.0
21
Not enough data
8.2
21
Interface and Performance
8.5
88
Not enough data
8.2
88
Not enough data
7.9
86
Not enough data
8.4
85
Not enough data
8.1
88
Not enough data
Asset Management
8.5
94
Not enough data
8.6
86
Not enough data
8.2
86
Not enough data
8.3
87
Not enough data
8.3
86
Not enough data
7.7
84
Not enough data
8.3
86
Not enough data
8.4
90
Not enough data
Media Types
8.2
88
Not enough data
8.1
83
Not enough data
9.0
89
Not enough data
Administration
8.5
93
Not enough data
8.5
91
Not enough data
8.1
87
Not enough data
8.1
83
Not enough data
8.2
92
Not enough data
Agentic AI - Digital Asset Management
7.3
27
Not enough data
Content
8.3
219
|
Verified
Not enough data
8.1
210
|
Verified
Not enough data
8.0
198
|
Verified
Not enough data
7.8
193
Not enough data
8.1
191
|
Verified
Not enough data
8.1
195
|
Verified
Not enough data
8.2
213
|
Verified
Not enough data
7.6
203
|
Verified
Not enough data
8.3
207
|
Verified
Not enough data
Design
7.6
194
|
Verified
Not enough data
7.7
188
Not enough data
7.9
198
|
Verified
Not enough data
8.1
209
|
Verified
Not enough data
Platform
7.8
173
|
Verified
Not enough data
7.8
180
|
Verified
Not enough data
7.9
192
|
Verified
Not enough data
8.1
202
|
Verified
Not enough data
8.3
185
Not enough data
8.2
179
|
Verified
Not enough data
7.8
180
|
Verified
Not enough data
7.9
174
|
Verified
Not enough data
Agentic AI - Web Content Management
7.7
28
Not enough data
7.5
28
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
22
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
Feature Not Available
Not enough data
Administration
8.9
23
|
Verified
Not enough data
8.7
22
|
Verified
Not enough data
9.2
22
|
Verified
Not enough data
8.5
21
|
Verified
Not enough data
Standards
9.1
21
|
Verified
Not enough data
8.7
20
|
Verified
Not enough data
8.8
11
Not enough data
9.0
21
|
Verified
Not enough data
Agentic AI - Digital Governance
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
Messenger
Not enough data
8.8
7
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
8.3
8
Channels
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
9.7
6
Not enough data
Feature Not Available
Not enough data
9.5
7
Customers
Not enough data
Feature Not Available
Not enough data
9.4
8
Not enough data
9.0
8
Not enough data
9.0
7
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.3
101
Not enough data
8.3
97
Not enough data
8.1
97
Not enough data
8.4
99
Not enough data
8.4
88
Not enough data
8.4
84
Not enough data
Content Management
8.8
103
Not enough data
8.6
104
Not enough data
8.4
99
Not enough data
Design & Development
8.1
96
Not enough data
8.0
93
Not enough data
8.3
99
Not enough data
Agentic AI - Digital Experience Platforms
7.5
65
Not enough data
8.0
66
Not enough data
7.8
65
Not enough data
7.6
65
Not enough data
7.8
65
Not enough data
Channels
8.6
48
9.3
28
8.5
48
8.7
22
8.3
47
Feature Not Available
Design
8.7
48
Feature Not Available
8.9
49
Feature Not Available
8.9
49
8.1
32
8.5
47
8.9
31
9.0
49
8.5
25
Generative AI
7.5
24
8.1
7
7.9
24
8.1
7
Inbox Tools
Not enough data
9.2
36
Not enough data
8.5
39
Not enough data
8.7
31
Not enough data
8.5
36
Coordination Tools
Not enough data
8.2
24
Not enough data
8.4
29
Not enough data
8.5
29
Software Options
Not enough data
Feature Not Available
Not enough data
7.5
33
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Platform
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content Creation
8.9
88
|
Verified
Not enough data
Agentic AI - Content Experience Platforms
7.8
17
Not enough data
8.2
18
Not enough data
8.0
18
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
8.6
18
Not enough data
Optimization
8.1
82
|
Verified
Not enough data
Conversational Platform
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
7.8
16
Not enough data
7.8
17
Support Automation
Not enough data
8.1
17
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Visual UGC
8.2
35
Not enough data
7.8
37
Not enough data
7.5
36
Not enough data
8.3
35
Not enough data
Integrations
7.9
35
Not enough data
8.4
36
Not enough data
7.9
35
Not enough data
8.1
35
Not enough data
Support
8.0
33
Not enough data
8.1
35
Not enough data
Performance
8.1
33
Not enough data
8.1
32
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.8
12
Not enough data
9.2
15
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Feature Not Available
Internal Use
Not enough data
8.6
20
Not enough data
9.1
13
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.3
15
Not enough data
9.4
13
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
10
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.0
9
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Feature Not Available
Not enough data
9.3
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.8(won by default)
9
Not enough data
9.4(won by default)
8
Not enough data
9.6(won by default)
8
Channels
Not enough data
9.8(won by default)
11
Not enough data
9.8(won by default)
8
Not enough data
9.2(won by default)
8
Not enough data
8.9(won by default)
6
Not enough data
9.4(won by default)
8
Insight
Not enough data
9.0(won by default)
5
Not enough data
9.5(won by default)
7
Not enough data
9.3(won by default)
7
Not enough data
9.4(won by default)
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Adobe Experience Manager and Helpwise are categorized as Customer Communications Management
Unique Categories
Adobe Experience Manager is categorized as Digital Asset Management, Content Experience Platforms, Digital Experience Platforms (DXP), Digital Governance, Web Content Management, and User-Generated Content
Helpwise is categorized as Digital Customer Service Platforms, Email Client, Shared Inbox, Conversational Support, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Chatbots
Reviews
Reviewers' Company Size
Adobe Experience Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Helpwise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Marketing and Advertising
8.4%
Computer Software
8.4%
Financial Services
6.7%
Retail
3.3%
Other
63.3%
Marketing and Advertising
14.6%
Computer Software
9.0%
Information Technology and Services
6.7%
Professional Training & Coaching
5.1%
Real Estate
4.5%
Other
60.1%
Discussions
Do you have any plan to improve it's scalability?
3 Comments
JL
A couple of years ago Adobe was excited about AEM in the cloud SaaS, but this offering seems to have quietly gone away. We use AEM at Rackspace where we have...Read more
What is the best way to use
1 Comment
MR
Adobe Experience Manager as a Cloud Service is the best way to use, which makes AEM SaaS.Read more
How to reduce the reindex time for large index
1 Comment
MR
We can reduce the indexing time by creating Lucene Index.Read more
What is Helpwise used for?
1 Comment
DV
<p>For managing shared inboxes with support teams mainly. Also has great multi-channel integrations for bringing in JustCall (same devs), twilio, social...Read more
Helpwise has no more discussions with answers
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