Compare Adobe Analytics vs Acoustic Analytics (formerly Customer Experience Analytics)

See this
comparison of Adobe Analytics vs. Acoustic Analytics (formerly Customer Experience Analytics)
based on data from user reviews. Adobe Analytics rates 4.0/5 stars with 585 reviews. Acoustic Analytics (formerly Customer Experience Analytics) rates 3.4/5 stars with 85 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Adobe Analytics
Free Trial Unavailable
Acoustic Analytics (formerly Customer Experience Analytics)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.4
7.1
Ease of Use
Ease of Use
7.1
6.2
Ease of Setup
Ease of Setup
6.5
6.4
Ease of Admin
Ease of Admin
7.3
7.2
Quality of Support
Quality of Support
7.6
6.5
Ease of Doing Business With
Ease of Doing Business With
7.7
7.4
Product Direction (% positive)
Product Direction (% positive)
7.0
4.5
Meets Requirements
Adobe Analytics
8.4
Acoustic Analytics (formerly Customer Experience Analytics)
7.1
Ease of Use
Adobe Analytics
7.1
Acoustic Analytics (formerly Customer Experience Analytics)
6.2
Ease of Setup
Adobe Analytics
6.5
Acoustic Analytics (formerly Customer Experience Analytics)
6.4
Ease of Admin
Adobe Analytics
7.3
Acoustic Analytics (formerly Customer Experience Analytics)
7.2
Quality of Support
Adobe Analytics
7.6
Acoustic Analytics (formerly Customer Experience Analytics)
6.5
Ease of Doing Business With
Adobe Analytics
7.7
Acoustic Analytics (formerly Customer Experience Analytics)
7.4
Product Direction (% positive)
Adobe Analytics
7.0
Acoustic Analytics (formerly Customer Experience Analytics)
4.5

Features

Metrics
Sessions - Digital Analytics
Adobe Analytics
8.6
Acoustic Analytics (formerly Customer Experience Analytics)
7.9
Engagement
Adobe Analytics
8.3
Acoustic Analytics (formerly Customer Experience Analytics)
7.1
Entry and Exit Pages
Adobe Analytics
8.4
Acoustic Analytics (formerly Customer Experience Analytics)
7.3
Standard Event Tracking
Adobe Analytics
8.3
Acoustic Analytics (formerly Customer Experience Analytics)
7.2
Custom Event Tracking
Adobe Analytics
8.4
Acoustic Analytics (formerly Customer Experience Analytics)
6.7
Retention
Adobe Analytics
8.0
Acoustic Analytics (formerly Customer Experience Analytics)
7.2
Return
Adobe Analytics
8.0
Acoustic Analytics (formerly Customer Experience Analytics)
7.0
Conversions
Adobe Analytics
8.4
Acoustic Analytics (formerly Customer Experience Analytics)
7.5
Funnels
Adobe Analytics
8.1
Acoustic Analytics (formerly Customer Experience Analytics)
6.8
Reporting
Real-Time Reporting
Adobe Analytics
8.1
Acoustic Analytics (formerly Customer Experience Analytics)
5.7
Trending
Adobe Analytics
8.2
Acoustic Analytics (formerly Customer Experience Analytics)
6.6
Retroactive Reporting
Adobe Analytics
8.1
Acoustic Analytics (formerly Customer Experience Analytics)
6.7
Segmentation
Adobe Analytics
8.3
Acoustic Analytics (formerly Customer Experience Analytics)
6.2
Mobile Reporting
Adobe Analytics
7.9
Acoustic Analytics (formerly Customer Experience Analytics)
5.5
Unification Across Devices
Adobe Analytics
7.8
Acoustic Analytics (formerly Customer Experience Analytics)
6.1
Custom Reports and Dashboards
Adobe Analytics
8.3
Acoustic Analytics (formerly Customer Experience Analytics)
6.1
Other
User Data
Adobe Analytics
8.3
Acoustic Analytics (formerly Customer Experience Analytics)
6.5
Site Search Reporting
Adobe Analytics
8.2
Acoustic Analytics (formerly Customer Experience Analytics)
6.7
Load Time Monitoring
Adobe Analytics
7.8
Acoustic Analytics (formerly Customer Experience Analytics)
5.6
Campaign Tracking
Adobe Analytics
8.4
Acoustic Analytics (formerly Customer Experience Analytics)
7.0
E-Commerce
Adobe Analytics
8.3
Acoustic Analytics (formerly Customer Experience Analytics)
7.4
Promotional Messages
Adobe Analytics
7.9
Acoustic Analytics (formerly Customer Experience Analytics)
6.5
Administration Alerts
Adobe Analytics
8.0
Acoustic Analytics (formerly Customer Experience Analytics)
6.7
Administration
API / Integrations
Adobe Analytics
7.9
Acoustic Analytics (formerly Customer Experience Analytics)
6.6
QA Testing
Adobe Analytics
8.0
Acoustic Analytics (formerly Customer Experience Analytics)
5.9
Performance and Reliability
Adobe Analytics
8.2
Acoustic Analytics (formerly Customer Experience Analytics)
6.6
User, Role, and Access Management
Adobe Analytics
8.3
Acoustic Analytics (formerly Customer Experience Analytics)
7.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.7%
18.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.1%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
44.2%
52.4%
Adobe Analytics
Small-Business
27.7%
Mid-Market
28.1%
Enterprise
44.2%
Acoustic Analytics (formerly Customer Experience Analytics)
Small-Business
18.3%
Mid-Market
29.3%
Enterprise
52.4%

Reviewers' Industry

 
Marketing and Advertising
15.6%
Retail
12.9%
 
Information Technology and Services
5.3%
Marketing and Advertising
11.8%
 
Retail
5.1%
Internet
5.9%
 
Financial Services
4.3%
Insurance
5.9%
 
Computer Software
4.3%
Information Technology and Services
4.7%
 
Other
65.4%
Other
58.8%
Adobe Analytics
Marketing and Advertising
15.6%
Information Technology and Services
5.3%
Retail
5.1%
Financial Services
4.3%
Computer Software
4.3%
Other
65.4%
Acoustic Analytics (formerly Customer Experience Analytics)
Retail
12.9%
Marketing and Advertising
11.8%
Internet
5.9%
Insurance
5.9%
Information Technology and Services
4.7%
Other
58.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Paul L.
Administrator in Information Technology and Services

The online control suite is quite amazing. If you know how to use it you can slice and dice your data in hundreds of ways. You can set it up to use first party cookies which is always nice. The performance of the reporting is awesome.

User

The prioritization of threats to the security at our office. As a Government agency that houses an elected official, our online activity is highly confidential and needs to remain secure. Everything that we do through IBM, we know is secure to the highest...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Sports

It's kind of complicated to find what I'm looking for a lot of the time. Wouldn't recommend for beginners.

Kiele C.
User in Information Technology and Services

Too many limitations on reporting segments and output to get any good value from standard analytics. You have to use Explore for most anything interesting or useful. The pathing is difficult to use and the dashboards tiles can't be set to same timeframe...

 
Adobe Analytics
Most Helpful Favorable Review
Paul L.
Administrator in Information Technology and Services

The online control suite is quite amazing. If you know how to use it you can slice and dice your data in hundreds of ways. You can set it up to use first party cookies which is always nice. The performance of the reporting is awesome.

Most Helpful Critical Review
Administrator in Sports

It's kind of complicated to find what I'm looking for a lot of the time. Wouldn't recommend for beginners.

Acoustic Analytics (formerly Customer Experience Analytics)
Most Helpful Favorable Review
User

The prioritization of threats to the security at our office. As a Government agency that houses an elected official, our online activity is highly confidential and needs to remain secure. Everything that we do through IBM, we know is secure to the highest...

Most Helpful Critical Review
Kiele C.
User in Information Technology and Services

Too many limitations on reporting segments and output to get any good value from standard analytics. You have to use Explore for most anything interesting or useful. The pathing is difficult to use and the dashboards tiles can't be set to same timeframe...

Screenshots

 
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Acoustic Analytics (formerly Customer Experience Analytics)

Videos

 No videos provided

Experience the power of AI in Acoustic Analytics (formerly Customer Experience Analytics). Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Adobe Analytics
No videos provided
Acoustic Analytics (formerly Customer Experience Analytics)

Experience the power of AI in Acoustic Analytics (formerly Customer Experience Analytics). Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Downloads

Adobe Analytics
No downloads provided
Acoustic Analytics (formerly Customer Experience Analytics)
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Adobe Analytics
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Acoustic Analytics (formerly Customer Experience Analytics)
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