Compare Admin By Request and BeyondTrust Remote Support 
At a Glance
Market Segments
Mid-Market (43.8% of reviews)
Enterprise (49.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Admin By Request
Star Rating
(16)4.8 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Admin By RequestBeyondTrust Remote Support
Star Rating
(377)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in its chat functionality, which is described as excellent and genuinely helpful for end users. This feature, along with the ability to log and audit every remote action, makes it a strong choice for IT engineers who value transparency and accountability in their remote support processes.
- Users say that Admin By Request offers a simple and enjoyable user experience, particularly highlighting its intuitive interface for managing requests. Reviewers appreciate how easy it is to approve or deny requests, making it a favorable option for teams looking for straightforward management tools.
- According to verified reviews, BeyondTrust Remote Support has a higher overall G2 Score, indicating greater user satisfaction. Users note that the software is continuously evolving, with new features being developed based on feedback from end-user support groups, which enhances its usability over time.
- Reviewers mention that Admin By Request shines in its ease of setup and management, with many users finding it incredibly easy to get started. The effective sub-settings for managing multiple user groups cater to diverse needs, making it a versatile choice for organizations with varied requirements.
- G2 reviewers highlight that BeyondTrust Remote Support's command line feature is particularly beneficial for IT teams, allowing for efficient remote actions. This capability, combined with a strong focus on logging and auditing, positions it as a robust tool for organizations prioritizing security and compliance.
- Users report that while Admin By Request has a strong focus on user-friendly management, it may lack some advanced features found in BeyondTrust Remote Support, such as comprehensive session recording and playback options. This could be a consideration for teams that require detailed oversight of remote sessions.
Pricing
Entry-Level Pricing
Admin By Request
No pricing availableBeyondTrust Remote Support
No pricing availableFree Trial
Admin By Request
Free Trial is available
BeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
9.2
16
9.4
332
Ease of Use
9.5
16
9.3
334
Ease of Setup
9.2
14
8.7
229
Ease of Admin
9.4
15
9.0
205
Quality of Support
9.2
12
9.2
308
Has the product been a good partner in doing business?
9.9
15
9.4
200
Product Direction (% positive)
10.0
15
9.1
329
Features by Category
Authentication Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access Control Types
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.4
12
9.1
25
9.9
13
7.6
21
9.3
12
7.9
22
8.9
9
7.7
21
9.4
12
8.9
23
9.3
12
7.2
21
Functionality
8.8
10
9.0
24
9.7
12
9.3
24
7.8
9
8.1
21
Feature Not Available
8.0
21
8.5
11
9.0
23
9.3
10
9.1
24
8.9
9
8.1
22
6.9
7
8.3
21
7.3
8
8.3
21
9.5
11
7.9
20
Monitoring
9.5
11
8.9
23
9.5
11
9.0
24
8.9
9
7.4
19
Reporting
9.5
13
9.0
21
9.5
13
9.1
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
125
Not enough data
9.2
125
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Maintenance
Not enough data
8.8
112
Not enough data
7.8
86
Communication
Not enough data
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Security
Not enough data
9.0
98
Not enough data
9.1
109
Device Support
Not enough data
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Performance
Not enough data
8.6
105
Administration
Not enough data
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
88
Not enough data
9.1
97
Platform
Not enough data
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
93
Security
Not enough data
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Categories
Categories
Shared Categories
Admin By Request and BeyondTrust Remote Support are categorized as Privileged Access Management (PAM)
Unique Categories
Admin By Request is categorized as Multi-Factor Authentication (MFA) and Single Sign-On (SSO)
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Reviews
Reviewers' Company Size
Admin By Request
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Consulting
12.5%
Computer Software
12.5%
Sports
6.3%
Research
6.3%
Other
37.5%
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.1%
Discussions
Admin By Request has no discussions with answers
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
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