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Compare Admin By Request and BeyondTrust Remote Support 
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At a Glance
Market Segments
Mid-Market (43.8% of reviews)
Enterprise (49.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Admin By Request
Star Rating
(16)4.8 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Admin By RequestBeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for real-time assistance, while Admin By Request, although strong, has not been rated as highly in this area.
- Reviewers mention that Admin By Request shines in "Approval Workflows" with a score of 9.9, indicating a more streamlined process for managing access requests compared to BeyondTrust's score of 7.6.
- G2 users highlight that BeyondTrust Remote Support offers robust "Unattended Remote Access" capabilities with a score of 8.9, which is crucial for IT support teams, whereas Admin By Request's score of 8.8 shows it is competitive but slightly less favored in this aspect.
- Users on G2 appreciate Admin By Request's "Self-Service Access Requests" feature, scoring 9.2, which allows users to manage their own access needs efficiently, while BeyondTrust's score of 7.1 indicates room for improvement in user autonomy.
- Reviewers say that BeyondTrust Remote Support's "Session Recording" feature, rated at 9.0, is highly valued for compliance and training purposes, while Admin By Request's lower score of 6.9 suggests it may not meet the same level of user expectations in this area.
- Users report that BeyondTrust's "Multi-Monitor Support" feature, with a score of 9.0, is particularly beneficial for technicians working with multiple screens, whereas Admin By Request does not emphasize this functionality as strongly, reflecting a difference in focus for user experience.
Pricing
Entry-Level Pricing
Admin By Request
No pricing availableBeyondTrust Remote Support
No pricing availableFree Trial
Admin By Request
Free Trial is available
BeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
9.2
16
9.4
327
Ease of Use
9.5
16
9.3
329
Ease of Setup
9.2
14
8.7
224
Ease of Admin
9.4
15
9.0
204
Quality of Support
9.2
12
9.2
303
Has the product been a good partner in doing business?
9.9
15
9.4
199
Product Direction (% positive)
10.0
15
9.1
324
Features by Category
Authentication Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access Control Types
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.4
12
9.1
25
9.9
13
7.6
21
9.3
12
7.9
22
8.9
9
7.7
21
9.4
12
8.9
23
9.3
12
7.2
21
Functionality
8.8
10
9.0
24
9.7
12
9.3
24
7.8
9
8.1
21
Feature Not Available
8.0
21
8.5
11
9.0
23
9.3
10
9.1
24
8.9
9
8.1
22
6.9
7
8.3
21
7.3
8
8.3
21
9.5
11
7.9
20
Monitoring
9.5
11
8.9
23
9.5
11
9.0
24
8.9
9
7.4
19
Reporting
9.5
13
9.0
21
9.5
13
9.1
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Maintenance
Not enough data
8.8
112
Not enough data
7.8
86
Communication
Not enough data
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Security
Not enough data
9.0
97
Not enough data
9.1
108
Device Support
Not enough data
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Performance
Not enough data
8.6
104
Administration
Not enough data
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
87
Not enough data
9.1
97
Platform
Not enough data
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Security
Not enough data
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Categories
Categories
Shared Categories
Admin By Request and BeyondTrust Remote Support are categorized as Privileged Access Management (PAM)
Unique Categories
Admin By Request is categorized as Multi-Factor Authentication (MFA) and Single Sign-On (SSO)
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Reviews
Reviewers' Company Size
Admin By Request
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Consulting
12.5%
Computer Software
12.5%
Sports
6.3%
Research
6.3%
Other
37.5%
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Discussions
Admin By Request has no discussions with answers
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
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