G2 reviewers report that Smokeball excels in user satisfaction, boasting a significantly higher overall rating compared to Aderant Expert. Users appreciate its intuitive design and how it streamlines tasks, making it a favorite for small businesses looking for efficiency.
According to verified reviews, Smokeball's implementation process is praised for being quick and straightforward, with users highlighting its user-friendly interface that allows for easy navigation and management of files and documents.
Users say that Aderant Expert is a strong contender for time and billing management, with features that allow for comprehensive case documentation storage. However, many note that it can be difficult to learn initially, which may pose a challenge for new users.
Reviewers mention that Smokeball's support quality is exceptional, with a high satisfaction score reflecting its responsiveness and helpfulness. This is a stark contrast to Aderant Expert, where users have expressed concerns about the quality of support they receive.
According to recent feedback, Smokeball's ability to automate document management is a standout feature, making it a valuable tool for firms looking to enhance productivity. In comparison, while Aderant Expert offers robust financial reporting capabilities, users feel it lacks the same level of efficiency in everyday tasks.
G2 reviewers highlight that Smokeball is particularly well-suited for small businesses, with nearly all reviews coming from this segment, indicating a strong alignment with their needs. Aderant Expert, while popular in the mid-market, may not cater as effectively to smaller firms, which could limit its appeal for those seeking tailored solutions.
Smokeball is a hybrid-cloud software, which means you get the benefits of the cloud for unlimited storage purposes but also have access to the software and...Read more
Is there free training and online courses to help learn the software?
2 Comments
Official Response from Smokeball
Smokeball provides a holistic and award-winning onboarding and training program to make sure you are utilizing the software to its full potential. Receive...Read more
Do you provide law firm website services?
1 Comment
Official Response from Smokeball
No, but we have some great options and partners for you to consider! Chat with our support team to learn more.Read more
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