Compare Addigy and BeyondTrust Remote Support 
At a Glance
Market Segments
Small-Business (59.6% of reviews)
Enterprise (49.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Addigy
Star Rating
(226)4.5 out of 5
Market Segments
Small-Business (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AddigyBeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user experience, particularly highlighting its chat functionality as excellent and genuinely helpful for end users. This feature, along with the ability to log and audit every remote action, makes it a favorite among IT professionals.
- Users say that Addigy shines in its Apple mobile device management capabilities, offering features like zero-touch deployment that simplifies the setup of new devices. This flexibility is particularly appreciated by those managing Apple environments.
- Reviewers mention that BeyondTrust Remote Support has a more intuitive onboarding process, making it easier for teams to collaborate effectively. Users have noted that the software is evolving with new features based on direct feedback from end-user support groups.
- According to verified reviews, Addigy is praised for its powerful functionality and flexibility, allowing users to accomplish various objectives. However, some users feel it falls short in certain areas compared to dedicated remote support tools.
- G2 reviewers highlight that BeyondTrust Remote Support has a higher overall satisfaction score, reflecting its strong performance in areas like ease of use and quality of support. Users appreciate the straightforward nature of the software, which enhances daily operations.
- Users report that while Addigy provides robust features for device management, it may not match the comprehensive remote support capabilities of BeyondTrust, particularly in areas like multi-session handling and screen sharing, where BeyondTrust consistently receives higher ratings.
Pricing
Entry-Level Pricing
Addigy
No pricing availableBeyondTrust Remote Support
No pricing availableFree Trial
Addigy
Free Trial is available
BeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
9.0
183
9.4
333
Ease of Use
8.3
185
9.2
335
Ease of Setup
8.3
169
8.7
230
Ease of Admin
8.6
172
9.0
205
Quality of Support
9.0
177
9.2
309
Has the product been a good partner in doing business?
9.3
165
9.4
200
Product Direction (% positive)
8.8
180
9.2
330
Features by Category
Administration
Not enough data
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Functionality
Not enough data
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Monitoring
Not enough data
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Reporting
Not enough data
9.0
21
Not enough data
9.1
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.2
66
9.5
126
8.1
54
9.2
126
Feature Not Available
9.0
112
8.7
59
9.0
113
8.2
53
9.0
116
8.4
56
9.0
123
Maintenance
8.9
65
8.8
112
Feature Not Available
7.8
86
Communication
8.1
51
8.8
117
Feature Not Available
7.2
82
Feature Not Available
7.3
78
7.7
38
8.5
96
Security
9.4
55
9.0
98
9.5
56
9.1
109
Device Support
8.8
52
8.3
92
6.7
50
8.8
104
6.1
44
8.9
104
Performance
8.7
58
8.6
105
Platform - Mobile Device Management (MDM)
9.2
86
Not enough data
Operating System
7.3
94
Not enough data
9.4
111
Not enough data
Feature Not Available
Not enough data
Management
8.8
108
Not enough data
8.4
88
Not enough data
8.6
76
Not enough data
8.4
74
Not enough data
8.8
100
Not enough data
Security
9.2
98
Not enough data
8.9
106
Not enough data
Agentic AI - Mobile Device Management (MDM)
6.9
12
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Not enough data
6.8
10
Not enough data
7.2
10
Not enough data
6.5
10
Not enough data
Platform
9.1
54
Not enough data
9.3
73
Not enough data
9.0
75
Not enough data
Operating System
Feature Not Available
Not enough data
9.3
72
Not enough data
Feature Not Available
Not enough data
Security
9.1
76
Not enough data
8.9
63
Not enough data
9.0
67
Not enough data
Management
8.9
72
Not enough data
8.6
51
Not enough data
8.9
45
Not enough data
8.8
43
Not enough data
9.0
68
Not enough data
Agentic AI - Enterprise Mobility Management
6.7
6
Not enough data
5.8
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
5.3
6
Not enough data
Administration
Not enough data
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
88
Not enough data
9.1
97
Platform
Not enough data
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
93
Security
Not enough data
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Categories
Categories
Shared Categories
Addigy and BeyondTrust Remote Support are categorized as Remote Support
Unique Categories
Addigy is categorized as Enterprise Mobility Management and Mobile Device Management (MDM)
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Desktop, and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
Addigy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
38.9%
Computer & Network Security
11.1%
Computer Software
8.7%
Higher Education
3.4%
Marketing and Advertising
3.4%
Other
34.6%
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Discussions
How do I activate root user over Addigy's terminal?
2 Comments
ZB
sudo suRead more
1. How to automate a package that requires full disk access to complete the installation.
2 Comments
ZB
Create a configuration profile granting full disk access using the team identifier Read more
Best way to restart FileVaulted Mac
1 Comment
MA
Use fdesetup authrestart as documented here:
https://derflounder.wordpress.com/2012/09/22/fdesetup-authrestart-filevault-2s-one-time-encryption-bypass-feature/Read more
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
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