Compare Ada Software and Salesforce Service Cloud Software 
At a Glance
Market Segments
Mid-Market (63.6% of reviews)
Mid-Market (42.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at $25.00 1 User Per Month
Ada
Star Rating
(170)4.6 out of 5
Market Segments
Mid-Market (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaAgentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,232)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a high G2 Score that reflects its robust features and flexibility. Users appreciate its ability to adapt to various business needs, with one reviewer noting, "Flexibility to build, adapt or adjust everything to our company to all the present and future needs."
- Users say that Ada stands out for its ease of use and quick implementation process. Many find the out-of-the-box integrations and the robust API capabilities particularly beneficial, with one user highlighting, "I like Ada for its ease of use and the out of the box integrations."
- Reviewers mention that Salesforce Service Cloud offers a user-friendly interface that requires minimal time to learn, making it accessible for teams of all sizes. This ease of navigation is a significant advantage for organizations looking to streamline their customer service operations.
- According to verified reviews, Ada shines in customer support quality, receiving high praise for its responsiveness and helpfulness. Users frequently commend the Ada team for their excellent support, stating, "whenever we need assistance with creating something, we always receive excellent support from the Ada team."
- G2 reviewers highlight that while Salesforce Service Cloud has a broader market presence and a wealth of features, it may require more time for setup compared to Ada. Users have noted some challenges in configuration, which can be a consideration for teams with limited resources.
- Users report that both platforms offer strong customization options, but Ada's ability to quickly train and improve based on user feedback is particularly noteworthy. One user remarked on Ada's adaptability, saying, "I really like Ada's ability to train and improve, and to quickly see the results of updates."
Pricing
Entry-Level Pricing
Ada
No pricing availableAgentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Ada
No trial information availableAgentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Ratings
Meets Requirements
8.7
130
8.6
2,803
Ease of Use
8.9
133
8.4
5,391
Ease of Setup
8.6
117
7.9
4,146
Ease of Admin
8.8
121
8.2
1,536
Quality of Support
9.4
130
8.3
2,578
Has the product been a good partner in doing business?
9.4
120
8.7
1,517
Product Direction (% positive)
9.3
127
8.3
2,757
Features by Category
Ticket and Case Management
Not enough data
8.5
1213
|
Verified
Not enough data
8.4
1208
|
Verified
Not enough data
8.3
1252
|
Verified
Not enough data
8.3
1163
|
Verified
Not enough data
8.1
985
Not enough data
7.9
1171
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.5
1049
|
Verified
Generative AI
Not enough data
7.7
180
Not enough data
7.6
179
Agentic AI - Help Desk
Not enough data
8.3
60
Not enough data
8.4
58
Not enough data
8.3
61
Communication Channels
Not enough data
8.4
1024
|
Verified
Not enough data
8.6
1211
|
Verified
Not enough data
8.1
854
Not enough data
8.0
810
|
Verified
Not enough data
8.1
769
Platform
Not enough data
7.8
555
|
Verified
Not enough data
8.3
819
|
Verified
Not enough data
8.6
695
|
Verified
Not enough data
8.3
621
|
Verified
Not enough data
8.2
1150
|
Verified
Not enough data
8.2
1168
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
Not enough data
8.0
5
Not enough data
Interaction
7.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
Not enough data
6.3
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
Not enough data
7.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Knowledge Management
Not enough data
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Compliance
Not enough data
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Customer Support
Not enough data
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Data Security
Not enough data
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Administration
Not enough data
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Generative AI
Not enough data
7.5
149
Channels
Not enough data
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Design
Not enough data
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Generative AI
Not enough data
7.5
112
Not enough data
7.6
111
Usability
Not enough data
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Reporting
Not enough data
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Generative AI
Not enough data
7.6
179
Not enough data
7.6
180
Quality Assurance
Not enough data
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Engagement
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Performance
Not enough data
8.7
69
Not enough data
8.8
68
Generative AI
Not enough data
7.7
59
Not enough data
8.0
60
Channels
Not enough data
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Generative AI
Not enough data
7.0
217
Functions
Not enough data
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Agentic AI - Contact Center
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Administrative
Not enough data
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
69
Not enough data
8.7
63
Not enough data
9.1
68
Not enough data
8.6
66
Not enough data
8.0
56
Not enough data
Platform
8.9
60
Not enough data
8.4
62
Not enough data
8.6
63
Not enough data
7.7
68
Not enough data
7.7
49
Not enough data
8.7
59
Not enough data
8.6
66
Not enough data
Generative AI
8.3
9
Not enough data
7.6
9
Not enough data
Workforce Management
Not enough data
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Administration
Not enough data
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Conversational Platform
9.1
18
8.5
103
8.3
12
8.7
101
9.0
14
8.1
100
8.3
11
8.2
104
Support Automation
8.6
15
8.1
102
8.7
18
8.1
100
8.8
17
8.1
101
9.0
18
8.0
98
Generative AI
Not enough data
7.4
96
Not enough data
7.5
95
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
8.3
144
6.9
7
7.9
139
9.0
8
8.2
139
Automation
8.3
8
8.2
143
8.3
8
8.2
143
7.5
8
8.1
143
Artificial Intelligence
7.7
8
7.6
138
8.8
8
7.7
137
9.2
8
7.4
134
Generative AI
Not enough data
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Communication
Not enough data
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Internal Use
Not enough data
8.3
819
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Generative AI
7.5
8
7.3
127
Self-Service Experience
8.5
75
8.6
594
8.3
72
8.3
579
8.1
50
8.3
528
7.8
26
8.0
214
8.3
31
8.4
224
Self-Service Platform
8.7
30
8.4
223
8.5
33
8.6
229
8.3
34
7.6
199
8.0
35
8.5
215
Agentic AI - Customer Self-Service
7.2
6
8.6
7
7.5
6
8.6
7
7.8
6
8.6
7
7.5
6
8.8
7
8.6
6
8.6
7
5.3
6
9.0
7
7.2
6
8.8
7
Generative AI
Not enough data
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Process
Not enough data
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Channels
Not enough data
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Insight
Not enough data
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Generative AI
Not enough data
8.0
80
Not enough data
7.9
81
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
5.2
8
Not enough data
7.3
8
Not enough data
8.5
9
Not enough data
8.2
10
Not enough data
Automation
8.3
10
Not enough data
8.0
9
Not enough data
5.0
8
Not enough data
Autonomy
6.9
8
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and Agentforce Service (formerly Salesforce Service Cloud) are categorized as Customer Service Automation, Conversational Support, Customer Self-Service, Digital Customer Service Platforms, Social Customer Service, and Customer Communications Management
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Complaint Management, Contact Center Knowledge Base, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Consumer Goods
5.5%
Other
58.3%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
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