# Ada, Qualified vs Zoom Virtual Agent Comparison

| | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.9 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 172 | 1,476 | 217 | 
| **Largest Market Segment** | Mid-Market (63.5% of reviews) | Mid-Market (69.9% of reviews) | Mid-Market (76.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | $ < 50,000 annual customer service requests | 

---
## Top Pros & Cons

### Ada

Pros:
- Ease of Use (23 reviews)
- Helpful (21 reviews)

Cons:
- Usability Issues (10 reviews)
- Integration Issues (9 reviews)

### Qualified

Pros:
- Customer Support (288 reviews)
- Helpful (274 reviews)

Cons:
- Learning Curve (87 reviews)
- Missing Features (86 reviews)

### Zoom Virtual Agent

Pros:
- Useful (10 reviews)
- Ease of Use (9 reviews)

Cons:
- AI Limitations (6 reviews)
- AI Inaccuracy (5 reviews)

---
## Ratings Comparison
| Rating | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (131 reviews) | 9.5 (1157 reviews) | 8.6 (151 reviews) | 
  | **Ease of Use** | 8.9 (134 reviews) | 9.2 (1170 reviews) | 8.7 (151 reviews) | 
  | **Ease of Setup** | 8.6 (118 reviews) | 9.2 (861 reviews) | 8.5 (106 reviews) | 
  | **Ease of Admin** | 8.8 (122 reviews) | 9.2 (843 reviews) | 8.6 (98 reviews) | 
  | **Quality of Support** | 9.4 (131 reviews) | 9.9 (1159 reviews) | 9.0 (150 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (121 reviews) | 9.9 (861 reviews) | 9.4 (100 reviews) | 
  | **Product Direction (% positive)** | 9.3 (127 reviews) | 9.9 (1088 reviews) | 9.1 (138 reviews) | 

---
## Pricing

### Ada

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Qualified

#### Entry-Level Pricing

Plan: Premier

Price: Contact Us

Description: Scale pipeline with Piper the AI SDR and sales rep conversations. 

Key Features:
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails

[Browse all 3 editions](https://www.g2.com/products/qualified/pricing)

#### Free Trial

No

### Zoom Virtual Agent

#### Entry-Level Pricing

Plan: Standard

Price: $ < 50,000 annual customer service requests

Description: Standard Features:


Key Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager

[Browse all 3 editions](https://www.g2.com/products/zoom-virtual-agent/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.7/10 | 5 |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Reliability** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Data Security** | 8.0 (5 reviews) | Not enough data | Not enough data | 

#### Interaction

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Complex Query Handling** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Natural Conversation** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Understanding** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Context Management** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Customizability** | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **User Interaction Learning** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Error Learning** | 6.3 (5 reviews) | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Creativity** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Content Accuracy** | 7.7 (5 reviews) | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **API Flexibility** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Update Frequency and Utility** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Software Integration** | 7.3 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.7 (5 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | 9.0/10 | 549 |
| **Zoom Virtual Agent** | N/A | N/A |

#### Messenger

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Sequencing** | Not enough data | 9.3 (352 reviews) ✓ Verified | Not enough data | 
| **AI** | Not enough data | 9.1 (416 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | Not enough data | 9.6 (445 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | Not enough data | 9.2 (405 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Social Media** | Not enough data | Feature Not Available | Not enough data | 
| **Website** | Not enough data | 9.6 (438 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | Not enough data | 7.3 (173 reviews) | Not enough data | 
| **Voice Assistants** | Not enough data | Feature Not Available | Not enough data | 
| **Other** | Not enough data | 8.5 (174 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Targeting** | Not enough data | 9.4 (389 reviews) ✓ Verified | Not enough data | 
| **Profiles** | Not enough data | 9.4 (335 reviews) ✓ Verified | Not enough data | 
| **Analytics** | Not enough data | 9.1 (411 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | Not enough data | 9.5 (403 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | Not enough data | 9.4 (394 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (40 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.4 (34 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (46 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.8 (42 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.1 (42 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.6 (37 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.7 (36 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | 9.4/10 | 87 |
| **Zoom Virtual Agent** | N/A | N/A |

#### Lead Facilitation

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 9.6 (74 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | Not enough data | 9.2 (73 reviews) ✓ Verified | Not enough data | 
| **Lead Follow-up** | Not enough data | 9.2 (63 reviews) ✓ Verified | Not enough data | 
| **Meeting Scheduling ** | Not enough data | 9.7 (79 reviews) ✓ Verified | Not enough data | 

#### Organization

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.3 (54 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | Not enough data | 9.3 (57 reviews) ✓ Verified | Not enough data | 
| **Integrations / APIs** | Not enough data | 9.3 (66 reviews) ✓ Verified | Not enough data | 

#### Performance Analysis

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Coaching ** | Not enough data | 9.1 (45 reviews) ✓ Verified | Not enough data | 
| **Peformance Tracking** | Not enough data | 9.5 (48 reviews) ✓ Verified | Not enough data | 

#### Sales Analysis

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.8 (44 reviews) ✓ Verified | Not enough data | 
| **Sales Forecasting ** | Not enough data | 8.8 (42 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.5 (44 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.9 (12 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.7 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.9 (13 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.4 (14 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.1 (13 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 9.7 (11 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Channels

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | Not enough data | 

#### Design

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Buyer Intent Data Providers

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | 9.4/10 | 222 |
| **Zoom Virtual Agent** | N/A | N/A |

#### Data Availability

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Contact Data Availability** | Not enough data | 9.4 (171 reviews) | Not enough data | 
| **Account Data Availability** | Not enough data | 9.4 (183 reviews) | Not enough data | 
| **Offline Data** | Not enough data | 9.2 (130 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.5 (201 reviews) | Not enough data | 
| **Topic Customization** | Not enough data | 9.5 (161 reviews) | Not enough data | 
| **Natural Language Processing (NLP)** | Not enough data | Feature Not Available | Not enough data | 
| **Alerts** | Not enough data | 9.5 (185 reviews) | Not enough data | 
| **Real-time Intent** | Not enough data | 9.6 (188 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | 9.6/10 | 39 |
| **Zoom Virtual Agent** | N/A | N/A |

#### Responses

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Personalization** | 8.2 (12 reviews) | 9.5 (36 reviews) | Not enough data | 
| **Route To Human** | 8.5 (13 reviews) | 9.6 (37 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.1 (12 reviews) | 9.6 (35 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.7 (30 reviews) | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 9.3 (30 reviews) | Not enough data | 
| **Lead Generation** | Not enough data | 9.6 (33 reviews) | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Feature Not Available | Not enough data | 

#### Platform

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Conversation Editor** | 9.0 (10 reviews) | 9.6 (34 reviews) | Not enough data | 
| **Integration** | 8.1 (12 reviews) | 9.7 (35 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.7 (10 reviews) | 9.8 (35 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 9.4 (33 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 9.5 (32 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 9.8 (30 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 9.4 (30 reviews) | Not enough data | 

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.6 (29 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.6 (29 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.4/10 | 71 |
| **Qualified** | 9.3/10 | 616 |
| **Zoom Virtual Agent** | 8.1/10 | 56 |

#### Responses

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Customization** | 8.6 (69 reviews) | 9.4 (532 reviews) | 7.9 (34 reviews) | 
| **Control** | 8.7 (63 reviews) | 9.5 (505 reviews) | 7.7 (34 reviews) | 
| **Route To Human** | 9.1 (68 reviews) | 9.6 (537 reviews) | 8.4 (34 reviews) | 
| **Menu bars** | 8.6 (66 reviews) | 9.3 (451 reviews) | 8.2 (29 reviews) | 
| **Drip sequences** | 8.0 (56 reviews) | 9.0 (365 reviews) | Feature Not Available | 

#### Platform

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Live chat** | 8.9 (60 reviews) | 9.7 (550 reviews) | 8.2 (29 reviews) | 
| **Integrations** | 8.4 (62 reviews) | 9.5 (542 reviews) | 7.9 (33 reviews) | 
| **Branding** | 8.6 (63 reviews) | 9.4 (510 reviews) | 8.4 (34 reviews) | 
| **Analytics** | 7.7 (68 reviews) | 9.3 (532 reviews) | 8.1 (33 reviews) | 
| **A/B testing** | 7.7 (49 reviews) | 9.2 (417 reviews) | 7.2 (23 reviews) | 
| **Role-based access** | 8.7 (59 reviews) | 9.4 (473 reviews) | 7.8 (24 reviews) | 
| **Collection of information** | 8.6 (66 reviews) | 9.5 (485 reviews) | 7.2 (27 reviews) | 

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (9 reviews) | 9.0 (180 reviews) | 9.1 (11 reviews) | 
| **AI Text Summarization** | 7.6 (9 reviews) | 8.9 (174 reviews) | 9.4 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.7/10 | 20 |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Conversational Platform

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Personalization** | 9.1 (18 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 9.0 (14 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 8.3 (11 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Intelligent Routing** | 8.6 (15 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.7 (18 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 8.8 (17 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 9.0 (18 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | 9.1/10 | 272 |
| **Zoom Virtual Agent** | N/A | N/A |

#### Notifications

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Confirmations & Reminders** | Not enough data | 9.3 (218 reviews) | Not enough data | 
| **Appointment Follow-Up** | Not enough data | 9.2 (204 reviews) | Not enough data | 
| **Scheduling Notifications** | Not enough data | 9.4 (221 reviews) | Not enough data | 

#### Settings

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Time Zone Detection** | Not enough data | 9.4 (221 reviews) | Not enough data | 
| **Availability Settings** | Not enough data | 9.5 (229 reviews) | Not enough data | 
| **Blocked Time Settings** | Not enough data | 9.5 (218 reviews) | Not enough data | 

#### Personalization

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Branding** | Not enough data | 9.4 (222 reviews) | Not enough data | 
| **Links** | Not enough data | 9.5 (206 reviews) | Not enough data | 

#### Integrations

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Multi- Calendar Integration** | Not enough data | 9.4 (219 reviews) | Not enough data | 
| **Website Integration** | Not enough data | 9.6 (240 reviews) | Not enough data | 
| **Payment Acceptance** | Not enough data | 7.7 (152 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 8.6 (183 reviews) | Not enough data | 
| **Communication** | Not enough data | 8.9 (184 reviews) | Not enough data | 

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (113 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.9 (101 reviews) | Not enough data | 
| **AI Text-to-Image** | Not enough data | 8.5 (91 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 8.7 (91 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 8.3 (86 reviews) | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.3 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.6 (26 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | 9.3/10 | 167 |
| **Zoom Virtual Agent** | N/A | N/A |

#### Integrations

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | 8.5 (113 reviews) | Not enough data | 
| **Email Integration** | Not enough data | 9.1 (131 reviews) | Not enough data | 
| **Zoom Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Google Meet Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Salesforce Integration** | Not enough data | 9.6 (154 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | 9.2 (143 reviews) | Not enough data | 
| **Personalized Links** | Not enough data | 9.3 (138 reviews) | Not enough data | 
| **Personalized Web Embed** | Not enough data | 9.2 (121 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | 9.5 (150 reviews) | Not enough data | 
| **Automatic Updates** | Not enough data | 9.5 (141 reviews) | Not enough data | 
| **Buffer Times** | Not enough data | 9.2 (138 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.4 (15 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.5 (14 reviews) | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.9/10 | 6 |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Platform

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Multilingualism** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Quality** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Real-Time** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Self-Improving** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Volume** | 9.4 (6 reviews) | Not enough data | Not enough data | 

#### Channel

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Security** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Privacy** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Anonymity** | 8.9 (6 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.4/10 | 9 |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Customer Support

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Text** | 9.5 (7 reviews) | Not enough data | Not enough data | 
| **Speech** | 6.9 (7 reviews) | Not enough data | Not enough data | 
| **Knowledge Base** | 9.0 (8 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Ticket Resolution** | 8.3 (8 reviews) | Not enough data | Not enough data | 
| **Customization** | 8.3 (8 reviews) | Not enough data | Not enough data | 
| **Intelligent Routing** | 7.8 (9 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Learning** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Language** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Conversational AI** | 9.2 (8 reviews) | Not enough data | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | 9.7/10 | 52 |
| **Zoom Virtual Agent** | N/A | N/A |

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.3 (48 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.3 (47 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 10.0 (7 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.7 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.8 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.7 (6 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | 9.2/10 | 684 |
| **Zoom Virtual Agent** | N/A | N/A |

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (153 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.1 (149 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 8.5 (104 reviews) | Not enough data | 

#### Communication

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.7 (654 reviews) ✓ Verified | Not enough data | 
| **Notifications** | Not enough data | 9.4 (636 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | Not enough data | 8.7 (393 reviews) | Not enough data | 
| **In-App Messaging** | Not enough data | 9.4 (487 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | Not enough data | 9.1 (421 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.4 (567 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | 9.3 (520 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | Not enough data | 9.5 (570 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | Not enough data | 9.3 (528 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | Not enough data | 9.1 (413 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | Not enough data | 9.3 (511 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.8/10 | 91 |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | 8.0/10 | 110 |

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Summarization** | 7.5 (8 reviews) | Not enough data | 8.7 (5 reviews) | 

#### Self-Service Experience

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (76 reviews) | Not enough data | 8.1 (45 reviews) | 
| **Searchable Articles** | 8.3 (72 reviews) | Not enough data | 8.1 (80 reviews) | 
| **Community Forums** | 8.1 (50 reviews) | Not enough data | 6.6 (27 reviews) | 
| **Mobile Optimization** | 7.8 (26 reviews) | Not enough data | 8.6 (30 reviews) | 
| **Personalization** | 8.3 (31 reviews) | Not enough data | 7.8 (36 reviews) | 

#### Self-Service Platform

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Branding** | 8.7 (30 reviews) | Not enough data | 8.4 (44 reviews) | 
| **Automation** | 8.5 (33 reviews) | Not enough data | 8.1 (42 reviews) | 
| **Artificial Intelligence** | 8.3 (35 reviews) | Not enough data | 7.8 (44 reviews) | 
| **Integrations** | 8.0 (35 reviews) | Not enough data | 7.9 (36 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.5 (6 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.3 (6 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.2 (6 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Generative AI

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | 9.1/10 | 105 |
| **Zoom Virtual Agent** | N/A | N/A |

#### Automation

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.4 (71 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.8 (56 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 8.1 (50 reviews) | Not enough data | 
| **Lead Generation** | Not enough data | 9.6 (84 reviews) | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 9.2 (74 reviews) | Not enough data | 

#### Autonomy

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Problem Solving** | Not enough data | 8.9 (63 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 9.1 (65 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 9.0 (64 reviews) | Not enough data | 
| **Independent Decision Making** | Not enough data | 8.8 (62 reviews) | Not enough data | 

#### Outbound Sales

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | 9.3 (59 reviews) | Not enough data | 
| **Prospect Prioritization** | Not enough data | 9.0 (57 reviews) | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | 8.4 (50 reviews) | Not enough data | 
| **Personalized Outreach** | Not enough data | 9.3 (64 reviews) | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | 9.1 (56 reviews) | Not enough data | 

#### Inbound Sales

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | 9.0 (62 reviews) | Not enough data | 
| **Inquiry Routing** | Not enough data | 9.4 (74 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.8 (56 reviews) | Not enough data | 
| **Real-Time Engagement** | Not enough data | 9.6 (83 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 9.4 (80 reviews) | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | 9.3/10 | 5 |
| **Zoom Virtual Agent** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.7/10 | 10 |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Automated Ticket Resolution** | 8.3 (9 reviews) | Not enough data | Not enough data | 
| **Contextual Response Generation** | 8.0 (9 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 7.6 (9 reviews) | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | 8.7 (9 reviews) | Not enough data | Not enough data | 
| **Multilingual Support** | 9.1 (9 reviews) | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Proactive Customer Outreach** | 5.2 (8 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 7.3 (8 reviews) | Not enough data | Not enough data | 
| **Escalation Handling** | 8.5 (9 reviews) | Not enough data | Not enough data | 
| **Workflow Optimization** | 8.2 (10 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Customer Interaction Automation** | 8.3 (10 reviews) | Not enough data | Not enough data | 
| **Feedback Collection** | 8.0 (9 reviews) | Not enough data | Not enough data | 
| **Document Processing** | 5.0 (8 reviews) | Not enough data | Not enough data | 

#### Autonomy

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Independent Decision Making** | 6.9 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Responses** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Task Execution** | 7.6 (9 reviews) | Not enough data | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Zoom Virtual Agent** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Chatbots Software](https://www.g2.com/categories/chatbots)

**Unique to Ada (12):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Qualified (9):** [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Buyer Intent Data Providers](https://www.g2.com/categories/buyer-intent-data-providers), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Live Chat Software](https://www.g2.com/categories/live-chat), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)

**Unique to Zoom Virtual Agent (4):** [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Ada | Qualified | Zoom Virtual Agent | 
|---|---|---|---|
| **Small-Business** | 20.4% | 9.4% | 18.1% | 
| **Mid-Market** | 63.5% | 69.9% | 76.0% | 
| **Enterprise** | 16.2% | 20.7% | 5.9% | 

### By Industry

#### Ada

- **Financial Services:** 15.2%
- **Telecommunications:** 8.5%
- **Information Technology and Services:** 6.1%
- **Consumer Services:** 6.1%
- **Consumer Goods:** 5.5%
- **Retail:** 5.5%
- **Health, Wellness and Fitness:** 3.7%
- **Computer Software:** 3.0%
- **Leisure, Travel & Tourism:** 3.0%
- **Marketing and Advertising:** 3.0%
- **Other:** 40.2%

#### Qualified

- **Computer Software:** 44.1%
- **Information Technology and Services:** 18.8%
- **Computer & Network Security:** 4.2%
- **Marketing and Advertising:** 4.0%
- **Financial Services:** 3.3%
- **Human Resources:** 2.0%
- **Telecommunications:** 1.9%
- **Hospital & Health Care:** 1.9%
- **Staffing and Recruiting:** 1.7%
- **Internet:** 0.9%
- **Other:** 17.3%

#### Zoom Virtual Agent

- **Computer Software:** 19.1%
- **Retail:** 7.4%
- **Internet:** 6.9%
- **Health, Wellness and Fitness:** 5.4%
- **Consumer Services:** 5.4%
- **Information Technology and Services:** 4.4%
- **Consumer Goods:** 4.4%
- **Financial Services:** 3.9%
- **Apparel & Fashion:** 3.4%
- **Consumer Electronics:** 3.4%
- **Other:** 36.3%

---
## Alternatives

### Alternatives to Ada

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) — 4.3/5 stars (165 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zowie](https://www.g2.com/products/zowie/reviews) — 4.7/5 stars (73 reviews)

### Alternatives to Qualified

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) — 4.3/5 stars (1428 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)

### Alternatives to Zoom Virtual Agent

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Helpshift](https://www.g2.com/products/helpshift/reviews) — 4.3/5 stars (381 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7588 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)

---
## Top Discussions

### Ada

- Title: [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) — 1 comment
  > **Top comment:** "Customer Service. Answering Basic FAQ and performing self service automation."
- Title: [Remas](https://www.g2.com/discussions/50584-remas) — 1 comment, 2 upvotes
  > **Top comment:** "Love yuo"

### Qualified

- Title: [What's the most creative experience you've created?](https://www.g2.com/discussions/what-s-the-most-creative-experience-you-ve-created) — 1 comment
  > **Top comment:** "Saying hello to competitors when they are on our site 😝"

### Zoom Virtual Agent

- Title: [What is Solvvy used for?](https://www.g2.com/discussions/what-is-solvvy-used-for) — 1 comment
  > **Top comment:** "Solvvy is an unmanaged support chat bot that uses AI and automation to help customers get quick resolutions to questions based on data you provide it, ie:..."
- Title: [What business results does Solvvy deliver?](https://www.g2.com/discussions/results-ce66dc8b-310b-4b6a-82d0-8012165556c0) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Solvvy delivers effortless customer experiences by allowing customers to self-service their questions, leading to faster answers while giving back agent time..."
- Title: [Who are Solvvy's customers?](https://www.g2.com/discussions/customers-4afebff1-c044-4489-a23d-bd19e8f08803) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can..."
- Title: [How long does it take to implement Solvvy?](https://www.g2.com/discussions/implementation-1d536d54-d39b-4e9e-b50a-0bd3aceefea4) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Implementing Solvvy only takes 1 - 2 weeks."
- Title: [Does Solvvy offer a free trial?](https://www.g2.com/discussions/free-trial-f6ae7758-27c3-441e-8d27-352acb63af51) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ada-support-inc-ada-vs-qualified-vs-zoom-virtual-agent)