# Ada, Gladly vs Fin Comparison

| | Ada | Gladly | Fin | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 172 | 1,112 | 3,851 | 
| **Largest Market Segment** | Mid-Market (63.5% of reviews) | Mid-Market (60.8% of reviews) | Small-Business (58.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | $0.99 1 Outcome | 

---
## Top Pros & Cons

### Ada

Pros:
- Ease of Use (23 reviews)
- Helpful (21 reviews)

Cons:
- Usability Issues (10 reviews)
- Integration Issues (9 reviews)

### Gladly

Pros:
- Ease of Use (191 reviews)
- Helpful (135 reviews)

Cons:
- Missing Features (40 reviews)
- Complexity (31 reviews)

### Fin

Pros:
- Helpful (435 reviews)
- Ease of Use (433 reviews)

Cons:
- Missing Features (152 reviews)
- AI Limitations (130 reviews)

---
## Ratings Comparison
| Rating | Ada | Gladly | Fin | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (131 reviews) | 9.3 (801 reviews) | 8.7 (2900 reviews) | 
  | **Ease of Use** | 8.9 (134 reviews) | 9.5 (807 reviews) | 8.9 (2931 reviews) | 
  | **Ease of Setup** | 8.6 (118 reviews) | 9.3 (321 reviews) | 8.4 (1528 reviews) | 
  | **Ease of Admin** | 8.8 (122 reviews) | 9.2 (177 reviews) | 8.6 (1356 reviews) | 
  | **Quality of Support** | 9.4 (131 reviews) | 9.4 (764 reviews) | 8.6 (2794 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (121 reviews) | 9.5 (177 reviews) | 8.8 (1351 reviews) | 
  | **Product Direction (% positive)** | 9.3 (127 reviews) | 9.4 (769 reviews) | 8.8 (2750 reviews) | 

---
## Pricing

### Ada

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Gladly

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | 9.0/10 | 394 |
| **Fin** | 8.5/10 | 1907 |

#### Ticket and Case Management

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (200 reviews) ✓ Verified | 8.6 (1104 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.2 (205 reviews) ✓ Verified | 8.8 (1126 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 9.2 (217 reviews) ✓ Verified | 8.7 (1102 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 9.1 (211 reviews) ✓ Verified | 8.6 (1154 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 9.1 (176 reviews) ✓ Verified | 8.3 (682 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 9.2 (199 reviews) ✓ Verified | 8.8 (1139 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.3 (200 reviews) ✓ Verified | 8.8 (1064 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 9.3 (212 reviews) ✓ Verified | 8.6 (966 reviews) ✓ Verified | 

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (65 reviews) | 8.3 (249 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (66 reviews) | 8.2 (250 reviews) | 

#### Agentic AI - Help Desk

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (30 reviews) | 7.8 (62 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (29 reviews) | 8.3 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (29 reviews) | 7.9 (62 reviews) | 

#### Communication Channels

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (210 reviews) ✓ Verified | 8.8 (895 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.5 (227 reviews) ✓ Verified | 8.8 (1095 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.5 (216 reviews) ✓ Verified | 9.4 (1271 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 9.0 (177 reviews) ✓ Verified | 8.3 (813 reviews) | 
| **Voice** | Not enough data | 9.1 (206 reviews) ✓ Verified | 7.6 (525 reviews) | 

#### Platform

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 8.2 (142 reviews) ✓ Verified | 8.1 (723 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.6 (254 reviews) ✓ Verified | 8.2 (1270 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (157 reviews) ✓ Verified | 8.7 (826 reviews) ✓ Verified | 
| **Integration** | Not enough data | 9.1 (162 reviews) ✓ Verified | 8.7 (791 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.7 (161 reviews) ✓ Verified | 8.1 (1019 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.2 (159 reviews) ✓ Verified | 8.2 (1019 reviews) ✓ Verified | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.7/10 | 5 |
| **Gladly** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Reliability** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Data Security** | 8.0 (5 reviews) | Not enough data | Not enough data | 

#### Interaction

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Complex Query Handling** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Natural Conversation** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Understanding** | 8.3 (5 reviews) | Not enough data | Not enough data | 
| **Context Management** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Customizability** | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **User Interaction Learning** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Error Learning** | 6.3 (5 reviews) | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Creativity** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Content Accuracy** | 7.7 (5 reviews) | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **API Flexibility** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Update Frequency and Utility** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | 7.3 (5 reviews) | Not enough data | Not enough data | 
| **Software Integration** | 7.3 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.7 (5 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.7 (5 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | N/A | N/A |
| **Fin** | 8.4/10 | 562 |

#### Messenger

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 8.8 (383 reviews) ✓ Verified | 
| **AI** | Not enough data | Not enough data | 8.1 (363 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | Not enough data | 9.3 (478 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | Not enough data | 8.5 (327 reviews) ✓ Verified | 

#### Channels

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | 8.0 (293 reviews) ✓ Verified | 
| **Website** | Not enough data | Not enough data | 9.0 (438 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | Not enough data | 7.9 (207 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | Not enough data | 7.3 (121 reviews) | 
| **Other** | Not enough data | Not enough data | 8.1 (229 reviews) ✓ Verified | 

#### Customers

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | 8.8 (428 reviews) ✓ Verified | 
| **Profiles** | Not enough data | Not enough data | 8.6 (432 reviews) ✓ Verified | 
| **Analytics** | Not enough data | Not enough data | 8.2 (436 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | Not enough data | 8.3 (387 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | Not enough data | 8.2 (379 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | N/A | N/A |
| **Fin** | 8.7/10 | 229 |

#### User Analysis

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | 8.6 (140 reviews) | 
| **Data Analysis** | Not enough data | Not enough data | 8.4 (157 reviews) | 

#### User Support

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | 9.1 (167 reviews) | 
| **Multi-Language Support** | Not enough data | Not enough data | 8.1 (119 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | 8.8 (151 reviews) | 

#### Walkthrough Type

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Not enough data | 8.9 (136 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | Not enough data | 9.0 (146 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | N/A | N/A |
| **Fin** | 8.6/10 | 260 |

#### Channels

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.8 (230 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.3 (219 reviews) | 
| **Physical Media** | Not enough data | Not enough data | Feature Not Available | 

#### Design

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | Not enough data | 8.7 (231 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.7 (223 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.6 (216 reviews) | 

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (86 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | N/A | N/A |
| **Fin** | 8.3/10 | 140 |

#### Productivity Tools

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.8 (129 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | 8.3 (126 reviews) | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.2 (121 reviews) | 
| **Workflows** | Not enough data | Not enough data | 8.7 (124 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.8 (124 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (124 reviews) | 
| **Tagging System** | Not enough data | Not enough data | 8.7 (125 reviews) | 

#### Analytics

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 8.2 (111 reviews) | 
| **Performance Tracking** | Not enough data | Not enough data | 8.2 (120 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 8.2 (120 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (27 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (27 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | 9.0/10 | 468 |
| **Fin** | N/A | N/A |

#### Channels

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Voice** | Not enough data | 9.4 (424 reviews) | Not enough data | 
| **Social** | Not enough data | 9.2 (356 reviews) | Not enough data | 
| **Web Chat** | Not enough data | 9.4 (391 reviews) | Not enough data | 
| **Mobile SMS** | Not enough data | 9.2 (386 reviews) | Not enough data | 
| **Email** | Not enough data | 9.5 (428 reviews) | Not enough data | 

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.6 (146 reviews) | Not enough data | 

#### Functions

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Session Routing** | Not enough data | 9.0 (383 reviews) | Not enough data | 
| **Session Queuing** | Not enough data | 9.1 (389 reviews) | Not enough data | 
| **Concurrent Calling** | Not enough data | 9.1 (368 reviews) | Not enough data | 
| **Speech Analytics** | Not enough data | Feature Not Available | Not enough data | 
| **Auto Dialer** | Not enough data | Feature Not Available | Not enough data | 
| **IVR** | Not enough data | 9.0 (344 reviews) | Not enough data | 
| **Inbound Screen Pop** | Not enough data | 9.0 (376 reviews) | Not enough data | 
| **Persistent Data** | Not enough data | 9.1 (366 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (26 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.8 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.3 (26 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.3 (26 reviews) | Not enough data | 

#### Administrative

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 9.4 (394 reviews) | Not enough data | 
| **Administrator Access** | Not enough data | 9.2 (344 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 9.1 (379 reviews) | Not enough data | 
| **Session Recording** | Not enough data | 9.4 (382 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | 9.1 (346 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | N/A | N/A |
| **Fin** | 8.2/10 | 96 |

#### Responses

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Personalization** | 8.2 (12 reviews) | Not enough data | 9.1 (84 reviews) | 
| **Route To Human** | 8.5 (13 reviews) | Not enough data | 9.0 (88 reviews) | 
| **Natural Language Understanding (NLU)** | 8.1 (12 reviews) | Not enough data | 9.0 (84 reviews) | 

#### Automation - AI Agents

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 7.7 (61 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.7 (63 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Not enough data | 8.1 (63 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.7 (63 reviews) | 

#### Platform

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Conversation Editor** | 9.0 (10 reviews) | Not enough data | 9.1 (81 reviews) | 
| **Integration** | 8.1 (12 reviews) | Not enough data | 8.8 (83 reviews) | 
| **Human-In-The-Loop** | 8.7 (10 reviews) | Not enough data | 9.1 (84 reviews) | 

#### Autonomy -  AI Agents

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 8.5 (65 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.6 (65 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.4 (64 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.7 (67 reviews) | 

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (51 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.4/10 | 71 |
| **Gladly** | N/A | N/A |
| **Fin** | 8.8/10 | 711 |

#### Responses

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Customization** | 8.6 (69 reviews) | Not enough data | 8.8 (600 reviews) | 
| **Control** | 8.7 (63 reviews) | Not enough data | 8.8 (589 reviews) | 
| **Route To Human** | 9.1 (68 reviews) | Not enough data | 9.0 (591 reviews) | 
| **Menu bars** | 8.6 (66 reviews) | Not enough data | 8.8 (559 reviews) | 
| **Drip sequences** | 8.0 (56 reviews) | Not enough data | 8.6 (479 reviews) | 

#### Platform

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Live chat** | 8.9 (60 reviews) | Not enough data | 9.5 (620 reviews) | 
| **Integrations** | 8.4 (62 reviews) | Not enough data | 8.9 (585 reviews) | 
| **Branding** | 8.6 (63 reviews) | Not enough data | 8.8 (579 reviews) | 
| **Analytics** | 7.7 (68 reviews) | Not enough data | 8.7 (564 reviews) | 
| **A/B testing** | 7.7 (49 reviews) | Not enough data | 8.3 (420 reviews) | 
| **Role-based access** | 8.7 (59 reviews) | Not enough data | 8.9 (529 reviews) | 
| **Collection of information** | 8.6 (66 reviews) | Not enough data | 8.8 (584 reviews) | 

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text Generation** | 8.3 (9 reviews) | Not enough data | Feature Not Available | 
| **AI Text Summarization** | 7.6 (9 reviews) | Not enough data | 8.4 (143 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.7/10 | 20 |
| **Gladly** | 9.0/10 | 348 |
| **Fin** | 8.7/10 | 1235 |

#### Conversational Platform

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Personalization** | 9.1 (18 reviews) | 8.9 (301 reviews) | 8.7 (1059 reviews) | 
| **Omnichannel** | 8.3 (12 reviews) | 9.3 (278 reviews) | 8.7 (839 reviews) | 
| **Contextual Engagement** | 9.0 (14 reviews) | 9.1 (276 reviews) | 8.7 (858 reviews) | 
| **Proactive Engagement** | 8.3 (11 reviews) | 9.3 (248 reviews) | 9.0 (779 reviews) | 

#### Support Automation

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Intelligent Routing** | 8.6 (15 reviews) | 9.0 (291 reviews) | 8.6 (859 reviews) | 
| **Seamless Escalation** | 8.7 (18 reviews) | 9.1 (284 reviews) | 8.7 (902 reviews) | 
| **Transcripts** | 8.8 (17 reviews) | 9.0 (271 reviews) | 8.5 (520 reviews) | 
| **Self-Serve Support** | 9.0 (18 reviews) | 9.0 (255 reviews) | 8.9 (816 reviews) | 

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (108 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.8 (108 reviews) | 8.4 (156 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.9/10 | 6 |
| **Gladly** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Platform

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Multilingualism** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Quality** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Real-Time** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Artificial Intelligence** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **Self-Improving** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Volume** | 9.4 (6 reviews) | Not enough data | Not enough data | 

#### Channel

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Security** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 9.0 (5 reviews) | Not enough data | Not enough data | 
| **Privacy** | 9.4 (6 reviews) | Not enough data | Not enough data | 
| **Anonymity** | 8.9 (6 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text Generation** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.4/10 | 9 |
| **Gladly** | 8.6/10 | 63 |
| **Fin** | 8.4/10 | 244 |

#### Customer Support

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Text** | 9.5 (7 reviews) | 8.7 (57 reviews) | 8.6 (202 reviews) | 
| **Speech** | 6.9 (7 reviews) | 8.4 (53 reviews) | 7.4 (185 reviews) | 
| **Knowledge Base** | 9.0 (8 reviews) | 8.8 (54 reviews) | 9.0 (214 reviews) | 

#### Automation

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Ticket Resolution** | 8.3 (8 reviews) | 8.6 (53 reviews) | 8.4 (211 reviews) | 
| **Customization** | 8.3 (8 reviews) | 8.8 (56 reviews) | 8.3 (208 reviews) | 
| **Intelligent Routing** | 7.8 (9 reviews) | 8.8 (55 reviews) | 8.5 (198 reviews) | 

#### Artificial Intelligence

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Learning** | 7.7 (8 reviews) | 8.5 (54 reviews) | 8.5 (201 reviews) | 
| **Language** | 8.8 (8 reviews) | Feature Not Available | 8.6 (193 reviews) | 
| **Conversational AI** | 9.2 (8 reviews) | 8.5 (56 reviews) | 8.5 (205 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | 9.0/10 | 447 |
| **Fin** | 8.6/10 | 1837 |

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (111 reviews) | 8.3 (297 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (113 reviews) | 8.3 (295 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.8 (77 reviews) | Feature Not Available | 

#### Communication

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.4 (329 reviews) ✓ Verified | 9.2 (1445 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.2 (356 reviews) ✓ Verified | 8.9 (1454 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.2 (298 reviews) ✓ Verified | 8.7 (1194 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.3 (306 reviews) ✓ Verified | 9.1 (1359 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.7 (255 reviews) | 8.2 (595 reviews) | 

####  Internal Use

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.6 (254 reviews) ✓ Verified | 8.2 (1270 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.2 (319 reviews) ✓ Verified | 8.7 (1095 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.8 (278 reviews) ✓ Verified | 8.2 (1043 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 9.4 (335 reviews) ✓ Verified | 8.7 (1252 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.3 (325 reviews) ✓ Verified | 8.9 (1321 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.3 (358 reviews) ✓ Verified | 8.6 (1289 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.8/10 | 91 |
| **Gladly** | 8.6/10 | 279 |
| **Fin** | 8.2/10 | 759 |

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text Summarization** | 7.5 (8 reviews) | 8.9 (82 reviews) | 8.2 (95 reviews) | 

#### Self-Service Experience

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (76 reviews) | 9.4 (241 reviews) | 9.0 (662 reviews) | 
| **Searchable Articles** | 8.3 (72 reviews) | 9.2 (226 reviews) | 8.9 (658 reviews) | 
| **Community Forums** | 8.1 (50 reviews) | 8.8 (191 reviews) | Feature Not Available | 
| **Mobile Optimization** | 7.8 (26 reviews) | 9.0 (197 reviews) | 8.2 (493 reviews) | 
| **Personalization** | 8.3 (31 reviews) | 9.0 (218 reviews) | 8.4 (541 reviews) | 

#### Self-Service Platform

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Branding** | 8.7 (30 reviews) | 9.3 (212 reviews) | 8.7 (534 reviews) | 
| **Automation** | 8.5 (33 reviews) | 9.2 (223 reviews) | 8.8 (544 reviews) | 
| **Artificial Intelligence** | 8.3 (35 reviews) | 8.9 (213 reviews) | 8.4 (486 reviews) | 
| **Integrations** | 8.0 (35 reviews) | 9.2 (210 reviews) | 8.6 (527 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | 7.5 (19 reviews) | 7.4 (47 reviews) | 
| **Multi-step Planning** | 7.5 (6 reviews) | 8.1 (19 reviews) | 7.9 (47 reviews) | 
| **Cross-system Integration** | 7.8 (6 reviews) | 8.2 (19 reviews) | 7.5 (48 reviews) | 
| **Adaptive Learning** | 7.5 (6 reviews) | 8.0 (19 reviews) | 7.9 (50 reviews) | 
| **Natural Language Interaction** | 8.6 (6 reviews) | 7.6 (19 reviews) | 8.1 (51 reviews) | 
| **Proactive Assistance** | 5.3 (6 reviews) | 8.2 (19 reviews) | 7.5 (48 reviews) | 
| **Decision Making** | 7.2 (6 reviews) | 8.5 (19 reviews) | 7.6 (48 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | 9.3/10 | 254 |
| **Fin** | 9.1/10 | 99 |

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (61 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 9.0 (61 reviews) | Feature Not Available | 

#### Process

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Mentions** | Not enough data | 9.1 (179 reviews) | 9.3 (89 reviews) | 
| **Tickets** | Not enough data | 9.4 (196 reviews) | 9.0 (87 reviews) | 
| **Macros** | Not enough data | 9.4 (181 reviews) | 9.6 (90 reviews) | 

#### Channels

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Email** | Not enough data | 9.7 (237 reviews) | 9.4 (90 reviews) | 
| **Social** | Not enough data | 9.3 (189 reviews) | 8.8 (88 reviews) | 
| **Live Chat** | Not enough data | 9.5 (227 reviews) | 9.5 (92 reviews) | 
| **Phone** | Not enough data | 9.3 (225 reviews) | 8.4 (82 reviews) | 
| **Text** | Not enough data | 9.5 (227 reviews) | 8.8 (84 reviews) | 

#### Insight

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Surveys** | Not enough data | 9.0 (197 reviews) | 9.1 (86 reviews) | 
| **Reporting** | Not enough data | 9.3 (198 reviews) | 9.2 (88 reviews) | 
| **Visitor Activity** | Not enough data | 9.3 (181 reviews) | 8.8 (83 reviews) | 
| **Help Desk** | Not enough data | 9.5 (182 reviews) | 9.3 (83 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | 8.5/10 | 47 |
| **Fin** | 7.2/10 | 17 |

#### Generative AI

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (45 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.5 (46 reviews) | 7.4 (17 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.7/10 | 10 |
| **Gladly** | 8.4/10 | 17 |
| **Fin** | 7.9/10 | 268 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Automated Ticket Resolution** | 8.3 (9 reviews) | 8.1 (15 reviews) | 7.9 (195 reviews) | 
| **Contextual Response Generation** | 8.0 (9 reviews) | 8.5 (14 reviews) | 8.0 (203 reviews) | 
| **Sentiment Analysis** | 7.6 (9 reviews) | 8.6 (14 reviews) | 7.8 (167 reviews) | 
| **Knowledge Base Utilization** | 8.7 (9 reviews) | 8.5 (16 reviews) | 8.5 (195 reviews) | 
| **Multilingual Support** | 9.1 (9 reviews) | 8.3 (14 reviews) | 8.0 (161 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Proactive Customer Outreach** | 5.2 (8 reviews) | 8.2 (14 reviews) | 7.5 (158 reviews) | 
| **Feedback Collection** | 7.3 (8 reviews) | 7.7 (13 reviews) | 7.9 (161 reviews) | 
| **Escalation Handling** | 8.5 (9 reviews) | 8.6 (13 reviews) | 7.9 (174 reviews) | 
| **Workflow Optimization** | 8.2 (10 reviews) | 8.9 (15 reviews) | 8.5 (200 reviews) | 

#### Automation

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Customer Interaction Automation** | 8.3 (10 reviews) | 8.9 (15 reviews) | 8.4 (199 reviews) | 
| **Feedback Collection** | 8.0 (9 reviews) | 8.0 (14 reviews) | 7.9 (165 reviews) | 
| **Document Processing** | 5.0 (8 reviews) | 7.3 (14 reviews) | 7.2 (156 reviews) | 

#### Autonomy

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Independent Decision Making** | 6.9 (8 reviews) | 8.4 (15 reviews) | 7.6 (162 reviews) | 
| **Adaptive Responses** | 7.7 (8 reviews) | 8.8 (14 reviews) | 7.8 (164 reviews) | 
| **Task Execution** | 7.6 (9 reviews) | 8.3 (15 reviews) | 7.3 (163 reviews) | 
| **Problem Solving** | 8.0 (9 reviews) | 8.6 (15 reviews) | 7.7 (166 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Gladly** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Ada | Gladly | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Ada (8):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Chatbots Software](https://www.g2.com/categories/chatbots), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Gladly (3):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Fin (9):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Ada | Gladly | Fin | 
|---|---|---|---|
| **Small-Business** | 20.4% | 22.3% | 58.3% | 
| **Mid-Market** | 63.5% | 60.8% | 37.3% | 
| **Enterprise** | 16.2% | 16.9% | 4.4% | 

### By Industry

#### Ada

- **Financial Services:** 15.2%
- **Telecommunications:** 8.5%
- **Information Technology and Services:** 6.1%
- **Consumer Services:** 6.1%
- **Consumer Goods:** 5.5%
- **Retail:** 5.5%
- **Health, Wellness and Fitness:** 3.7%
- **Computer Software:** 3.0%
- **Leisure, Travel & Tourism:** 3.0%
- **Marketing and Advertising:** 3.0%
- **Other:** 40.2%

#### Gladly

- **Retail:** 23.6%
- **Consumer Services:** 15.5%
- **Furniture:** 8.9%
- **Apparel & Fashion:** 7.8%
- **Consumer Goods:** 6.4%
- **Health, Wellness and Fitness:** 4.2%
- **Medical Devices:** 2.1%
- **Outsourcing/Offshoring:** 2.1%
- **Cosmetics:** 1.9%
- **Information Technology and Services:** 1.9%
- **Other:** 25.6%

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.1%
- **Financial Services:** 7.1%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Ada

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews) — 4.5/5 stars (217 reviews)
- [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) — 4.3/5 stars (165 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)
- [Zowie](https://www.g2.com/products/zowie/reviews) — 4.7/5 stars (73 reviews)

### Alternatives to Gladly

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

---
## Top Discussions

### Ada

- Title: [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) — 1 comment
  > **Top comment:** "Customer Service. Answering Basic FAQ and performing self service automation."
- Title: [Remas](https://www.g2.com/discussions/50584-remas) — 1 comment, 2 upvotes
  > **Top comment:** "Love yuo"

### Gladly

- Title: [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) — 2 comments
  > **Top comment:** "Communicating with our clientele"
- Title: [What is the best function of Gladly?](https://www.g2.com/discussions/what-is-the-best-function-of-gladly) — 2 comments, 1 upvote
  > **Top comment:** "The ease of use with customers
"
- Title: [Is there any training environment for gladly](https://www.g2.com/discussions/is-there-any-training-environment-for-gladly) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jerick. Having a "training"  (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training..."
- Title: [What's the best way to connect to our account success rep?](https://www.g2.com/discussions/31961-what-s-the-best-way-to-connect-to-our-account-success-rep) — 2 comments, 1 upvote
  > **Top comment:** "Hi Katheryn, 

Thank you for your note. We will be in touch with you shortly to connect on this. 

Sincerely,
Gladly"
- Title: [Can we get some more Gladly swag? Hoodie? Lol](https://www.g2.com/discussions/30344-can-we-get-some-more-gladly-swag-hoodie-lol) — 2 comments
  > **Top comment:** "Hey John - Thank you for your awesome review. We'll see what we can do! :)

- Team Gladly"

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ada-support-inc-ada-vs-gladly-vs-fin)