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At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Small-Business (63.9% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Conversations Per Month
Ada
Star Rating
(169)4.6 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaAlhena AI
Star Rating
(36)4.9 out of 5
Market Segments
Small-Business (63.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Conversations Per Month
Browse all 3 pricing plansAda vs Alhena AI
When assessing the two solutions, reviewers found Alhena AI easier to use, set up, and administer. Reviewers also preferred doing business with Alhena AI overall.
- Reviewers felt that Alhena AI meets the needs of their business better than Ada.
- When comparing quality of ongoing product support, reviewers felt that Alhena AI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Alhena AI over Ada.
Pricing
Entry-Level Pricing
Ada
No pricing availableAlhena AI
Free
Free
25 Conversations Per Month
Get started with Alhena’s core AI-driven conversation capabilities at no cost; includes basic AI-only support.
- 1 AI profile
- Basic AI-only support
- Manual-only training frequency
Free Trial
Ada
No trial information availableAlhena AI
Free Trial is available
Ratings
Meets Requirements
8.7
130
9.2
35
Ease of Use
8.9
133
9.7
36
Ease of Setup
8.6
117
9.5
26
Ease of Admin
8.8
121
9.6
21
Quality of Support
9.4
130
10.0
35
Has the product been a good partner in doing business?
9.4
120
10.0
21
Product Direction (% positive)
9.3
127
9.7
36
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
9.4
11
8.0
5
9.4
11
Interaction
7.0
5
9.5
11
8.3
5
9.7
11
8.3
5
9.4
11
9.0
5
9.5
11
9.0
5
9.1
11
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
9.5
11
6.3
5
9.2
11
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
9.1
11
7.7
5
9.2
11
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
9.4
11
7.7
5
9.4
11
7.3
5
9.2
11
7.3
5
9.2
11
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
69
8.5
21
8.7
63
9.0
22
9.1
68
9.3
21
8.6
66
8.5
22
8.0
56
8.2
18
Platform
8.9
60
9.3
21
8.4
62
8.9
22
8.6
63
8.7
21
7.7
68
8.7
21
7.7
49
8.0
18
8.7
59
7.7
19
8.6
66
8.6
20
Generative AI
8.3
9
Feature Not Available
7.6
9
Feature Not Available
Conversational Platform
9.1
18
Not enough data
8.3
12
Not enough data
9.0
14
Not enough data
8.3
11
Not enough data
Support Automation
8.6
15
Not enough data
8.7
18
Not enough data
8.8
17
Not enough data
9.0
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
Not enough data
6.9
7
Not enough data
9.0
8
Not enough data
Automation
8.3
8
Not enough data
8.3
8
Not enough data
7.5
8
Not enough data
Artificial Intelligence
7.7
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
Generative AI
7.5
8
Not enough data
Self-Service Experience
8.5
75
9.2
6
8.3
72
8.1
6
8.1
50
8.3
5
7.8
26
Not enough data
8.3
31
Not enough data
Self-Service Platform
8.7
30
8.3
5
8.5
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
Agentic AI - Customer Self-Service
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
5.3
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
5.2
8
Not enough data
7.3
8
Not enough data
8.5
9
Not enough data
8.2
10
Not enough data
Automation
8.3
10
Not enough data
8.0
9
Not enough data
5.0
8
Not enough data
Autonomy
6.9
8
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and Alhena AI are categorized as Customer Service Automation, Conversational Support, Customer Self-Service, Chatbots, AI Chatbots, and Conversational Marketing
Unique Categories
Alhena AI has no unique categories
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Alhena AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Retail
5.5%
Other
58.3%
Information Technology and Services
25.0%
Computer Software
22.2%
Retail
13.9%
Apparel & Fashion
8.3%
Consumer Services
5.6%
Other
25.0%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
Alhena AI has no discussions with answers
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