# Ada vs Agentforce Service (formerly Salesforce Service Cloud) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Service excels in overall user satisfaction, boasting a high G2 Score that reflects its strong performance in customer communications management and digital customer service. Users appreciate its ability to streamline operations, with one reviewer noting how it significantly improved scheduling and dispatching through a unified platform.
- **Users say** that Ada shines in its ease of use and setup, with many praising the intuitive drag-and-drop interface that simplifies the onboarding process. One user highlighted the dedicated support from Ada's team, which made the initial setup feel seamless and efficient.
- **Reviewers mention** that while Agentforce Service offers robust features for managing customer interactions, some users found it challenging to customize the platform to fit their specific workflows. This contrasts with Ada, where users feel more in control during setup, thanks to the guided support provided by the onboarding team.
- **According to verified reviews** , Agentforce Service is recognized for its advanced AI capabilities, particularly in transitioning from static bots to autonomous agents. Users appreciate how this contextualizes service interactions, enhancing the overall customer experience.
- **Users highlight** that Ada's conversational bot is effective for resolving customer service issues without human intervention, which can lead to cost savings. However, some users feel that Agentforce Service's comprehensive features may offer more depth for businesses with complex needs.
- **G2 reviewers note** that while both platforms provide solid support, Agentforce Service has received slightly lower ratings in quality of support compared to Ada. Users of Ada frequently commend the responsiveness and helpfulness of the support team, which contributes to a more positive overall experience.



| | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 173 | 7,356 | 
| **Largest Market Segment** | Mid-Market (63.1% of reviews) | Mid-Market (42.8% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $25.00 1 User Per Month | 

---
## Top Pros & Cons

### Ada

Pros:
- Ease of Use (23 reviews)
- Helpful (21 reviews)

Cons:
- Usability Issues (10 reviews)
- Integration Issues (9 reviews)

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1259 reviews)
- Features (1102 reviews)

Cons:
- Complexity (697 reviews)
- Learning Curve (583 reviews)

---
## Ratings Comparison
| Rating | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
  | **Meets Requirements** | 8.8 (132 reviews) | 8.6 (2857 reviews) | 
  | **Ease of Use** | 8.9 (135 reviews) | 8.4 (5482 reviews) | 
  | **Ease of Setup** | 8.7 (119 reviews) | 7.9 (4235 reviews) | 
  | **Ease of Admin** | 8.8 (123 reviews) | 8.2 (1561 reviews) | 
  | **Quality of Support** | 9.4 (132 reviews) | 8.3 (2632 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (122 reviews) | 8.7 (1542 reviews) | 
  | **Product Direction (% positive)** | 9.3 (128 reviews) | 8.3 (2802 reviews) | 

---
## Pricing

### Ada

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1738 |

#### Ticket and Case Management

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.5 (1217 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.4 (1229 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.4 (1281 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.3 (1188 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.1 (986 reviews) | 
| **Attachments/Screencasts** | Not enough data | 7.9 (1170 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.3 (1158 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.6 (1076 reviews) ✓ Verified | 

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (182 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (181 reviews) | 

#### Agentic AI - Help Desk

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (81 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (68 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (72 reviews) | 

#### Communication Channels

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.4 (1028 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.6 (1217 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.2 (865 reviews) | 
| **Social Integration** | Not enough data | 8.0 (811 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.1 (771 reviews) | 

#### Platform

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (560 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.3 (826 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.6 (706 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.3 (651 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.2 (1167 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.3 (1185 reviews) ✓ Verified | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.7/10 | 5 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Reliability** | 7.7 (5 reviews) | Not enough data | 
| **Data Security** | 8.0 (5 reviews) | Not enough data | 

#### Interaction

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Complex Query Handling** | 7.0 (5 reviews) | Not enough data | 
| **Natural Conversation** | 8.3 (5 reviews) | Not enough data | 
| **Understanding** | 8.3 (5 reviews) | Not enough data | 
| **Context Management** | 9.0 (5 reviews) | Not enough data | 
| **Customizability** | 9.0 (5 reviews) | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **User Interaction Learning** | 7.3 (5 reviews) | Not enough data | 
| **Error Learning** | 6.3 (5 reviews) | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Creativity** | 7.7 (5 reviews) | Not enough data | 
| **Content Accuracy** | 7.7 (5 reviews) | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **API Flexibility** | 7.7 (5 reviews) | Not enough data | 
| **Update Frequency and Utility** | 7.7 (5 reviews) | Not enough data | 
| **Cross-Platform Compatibility	** | 7.3 (5 reviews) | Not enough data | 
| **Software Integration** | 7.3 (5 reviews) | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.0 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | 7.7 (5 reviews) | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Messenger

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 263 |

#### Administration

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Database Management ** | Not enough data | 8.8 (232 reviews) | 
| **Data Workflows** | Not enough data | 8.8 (231 reviews) | 
| **Issue Management** | Not enough data | 8.7 (229 reviews) | 

#### Knowledge Management

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (226 reviews) | 
| **Publishing Workflows** | Not enough data | 8.6 (215 reviews) | 
| **Analytics** | Not enough data | 8.5 (214 reviews) | 

#### Compliance

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.7 (231 reviews) | 
| **Data Governance** | Not enough data | 8.7 (229 reviews) | 
| **Compliance** | Not enough data | 8.6 (229 reviews) | 
| **Auditing** | Not enough data | 8.6 (226 reviews) | 

#### Customer Support

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (214 reviews) | 
| **Suggestions** | Not enough data | 8.2 (208 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (197 reviews) | 

#### Data Security

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.6 (220 reviews) | 
| **Data Transport** | Not enough data | 8.7 (222 reviews) | 
| **Access Management** | Not enough data | 9.0 (222 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.1 (223 reviews) | 

#### Administration

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Integrations** | Not enough data | 8.6 (215 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (216 reviews) | 
| **Performance and Reliability** | Not enough data | 8.9 (221 reviews) | 

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (152 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 138 |

#### Channels

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.6 (128 reviews) | 
| **Open Listening** | Feature Not Available | 8.4 (120 reviews) | 
| **Physical Media** | Feature Not Available | 7.6 (119 reviews) | 

#### Design

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Communications Strategy Development** | Feature Not Available | 8.4 (119 reviews) | 
| **Create Content** | Not enough data | 8.0 (119 reviews) | 
| **Personalization** | Not enough data | 8.3 (122 reviews) | 
| **Inbound Identification** | Not enough data | 8.4 (121 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.5 (116 reviews) | 

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (113 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (112 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 219 |

#### Usability

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.6 (205 reviews) | 
| **Supporting Documents** | Not enough data | 8.6 (208 reviews) | 
| **Two-Way Communication** | Not enough data | 8.7 (206 reviews) | 

#### Reporting

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.7 (206 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (199 reviews) | 
| **Performance Monitoring** | Not enough data | 8.6 (204 reviews) | 

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (180 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (181 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |

#### Quality Assurance

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Evaluation** | Not enough data | 8.8 (72 reviews) | 
| **Calibration** | Not enough data | 8.7 (69 reviews) | 
| **Reports** | Not enough data | 8.7 (72 reviews) | 

#### Engagement

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Feedback** | Not enough data | 8.8 (70 reviews) | 
| **Dashboards** | Not enough data | 8.9 (70 reviews) | 
| **Training** | Not enough data | 8.7 (70 reviews) | 

#### Performance

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (71 reviews) | 
| **Compliance** | Not enough data | 8.8 (71 reviews) | 

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (61 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (62 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 315 |

#### Channels

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Voice** | Not enough data | 7.5 (277 reviews) | 
| **Social** | Not enough data | 7.4 (270 reviews) | 
| **Web Chat** | Not enough data | 7.9 (276 reviews) | 
| **Mobile SMS** | Not enough data | 7.4 (267 reviews) | 
| **Email** | Not enough data | 8.8 (283 reviews) | 

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.0 (218 reviews) | 

#### Functions

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Session Routing** | Not enough data | 7.9 (271 reviews) | 
| **Session Queuing** | Not enough data | 8.0 (269 reviews) | 
| **Concurrent Calling** | Not enough data | 7.6 (259 reviews) | 
| **Speech Analytics** | Not enough data | 7.2 (256 reviews) | 
| **Auto Dialer** | Not enough data | 7.2 (257 reviews) | 
| **IVR** | Not enough data | 7.2 (261 reviews) | 
| **Inbound Screen Pop** | Not enough data | 7.7 (260 reviews) | 
| **Persistent Data** | Not enough data | 8.1 (263 reviews) | 

#### Agentic AI - Contact Center

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 9.6 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (7 reviews) | 

#### Administrative

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 7.9 (258 reviews) | 
| **Administrator Access** | Not enough data | 8.5 (261 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.6 (261 reviews) | 
| **Session Recording** | Not enough data | 7.7 (250 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 7.7 (255 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Responses

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Personalization** | 8.2 (12 reviews) | Not enough data | 
| **Route To Human** | 8.5 (13 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.1 (12 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Conversation Editor** | 9.0 (10 reviews) | Not enough data | 
| **Integration** | 8.1 (12 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.7 (10 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.4/10 | 71 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Responses

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Customization** | 8.6 (69 reviews) | Not enough data | 
| **Control** | 8.7 (63 reviews) | Not enough data | 
| **Route To Human** | 9.1 (68 reviews) | Not enough data | 
| **Menu bars** | 8.6 (66 reviews) | Not enough data | 
| **Drip sequences** | 8.0 (56 reviews) | Not enough data | 

#### Platform

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Live chat** | 8.9 (60 reviews) | Not enough data | 
| **Integrations** | 8.4 (62 reviews) | Not enough data | 
| **Branding** | 8.6 (63 reviews) | Not enough data | 
| **Analytics** | 7.7 (68 reviews) | Not enough data | 
| **A/B testing** | 7.7 (49 reviews) | Not enough data | 
| **Role-based access** | 8.7 (59 reviews) | Not enough data | 
| **Collection of information** | 8.6 (66 reviews) | Not enough data | 

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | 8.3 (9 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (9 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 65 |

#### Workforce Management

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Agent Availability** | Not enough data | 7.9 (59 reviews) | 
| **Skills Management** | Not enough data | 7.9 (58 reviews) | 
| **Shift Scheduling** | Not enough data | 7.5 (58 reviews) | 
| **Agent Self-Service** | Not enough data | 7.8 (57 reviews) | 
| **Mobile Access** | Not enough data | 7.6 (57 reviews) | 

#### Administration

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (60 reviews) | 
| **Performance Analysis** | Not enough data | 8.3 (58 reviews) | 
| **Dashboards** | Not enough data | 8.4 (58 reviews) | 
| **Forecasting** | Not enough data | 7.7 (56 reviews) | 
| **Intraday Management** | Not enough data | 7.7 (56 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.7/10 | 20 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 121 |

#### Conversational Platform

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Personalization** | 9.1 (18 reviews) | 8.6 (105 reviews) | 
| **Omnichannel** | 8.3 (12 reviews) | 8.7 (104 reviews) | 
| **Contextual Engagement** | 9.0 (14 reviews) | 8.1 (101 reviews) | 
| **Proactive Engagement** | 8.3 (11 reviews) | 8.3 (107 reviews) | 

#### Support Automation

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Intelligent Routing** | 8.6 (15 reviews) | 8.2 (103 reviews) | 
| **Seamless Escalation** | 8.7 (18 reviews) | 8.2 (101 reviews) | 
| **Transcripts** | 8.8 (17 reviews) | 8.1 (103 reviews) | 
| **Self-Serve Support** | 9.0 (18 reviews) | 8.0 (101 reviews) | 

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (97 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (96 reviews) | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.9/10 | 6 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Platform

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Multilingualism** | 9.4 (6 reviews) | Not enough data | 
| **Quality** | 8.9 (6 reviews) | Not enough data | 
| **Real-Time** | 8.3 (6 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.9 (6 reviews) | Not enough data | 
| **Self-Improving** | 7.8 (6 reviews) | Not enough data | 
| **Volume** | 9.4 (6 reviews) | Not enough data | 

#### Channel

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Security** | 9.2 (6 reviews) | Not enough data | 
| **Omnichannel** | 9.0 (5 reviews) | Not enough data | 
| **Privacy** | 9.4 (6 reviews) | Not enough data | 
| **Anonymity** | 8.9 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | 8.9 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 8.4/10 | 9 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 184 |

#### Customer Support

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Text** | 9.5 (7 reviews) | 8.4 (148 reviews) | 
| **Speech** | 6.9 (7 reviews) | 8.0 (144 reviews) | 
| **Knowledge Base** | 9.0 (8 reviews) | 8.2 (146 reviews) | 

#### Automation

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Ticket Resolution** | 8.3 (8 reviews) | 8.3 (155 reviews) | 
| **Customization** | 8.3 (8 reviews) | 8.2 (149 reviews) | 
| **Intelligent Routing** | 7.8 (9 reviews) | 8.2 (152 reviews) | 

#### Artificial Intelligence

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Learning** | 7.7 (8 reviews) | 7.6 (143 reviews) | 
| **Language** | 8.8 (8 reviews) | 7.7 (140 reviews) | 
| **Conversational AI** | 9.2 (8 reviews) | 7.5 (140 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1017 |

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (110 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (111 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.8 (110 reviews) | 

#### Communication

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.5 (313 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.6 (332 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.4 (279 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.5 (281 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 7.8 (162 reviews) | 

####  Internal Use

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Customization ** | Not enough data | 8.3 (826 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.3 (298 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.5 (290 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.4 (322 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.5 (293 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.7 (326 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.8/10 | 91 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 737 |

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Summarization** | 7.5 (8 reviews) | 7.3 (128 reviews) | 

#### Self-Service Experience

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Knowledge Base** | 8.6 (76 reviews) | 8.6 (597 reviews) | 
| **Searchable Articles** | 8.3 (72 reviews) | 8.3 (580 reviews) | 
| **Community Forums** | 8.1 (50 reviews) | 8.3 (529 reviews) | 
| **Mobile Optimization** | 7.8 (26 reviews) | 8.0 (216 reviews) | 
| **Personalization** | 8.3 (31 reviews) | 8.4 (227 reviews) | 

#### Self-Service Platform

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Branding** | 8.7 (30 reviews) | 8.4 (226 reviews) | 
| **Automation** | 8.5 (33 reviews) | 8.6 (234 reviews) | 
| **Artificial Intelligence** | 8.3 (35 reviews) | 7.7 (204 reviews) | 
| **Integrations** | 8.0 (35 reviews) | 8.5 (217 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (6 reviews) | 8.5 (8 reviews) | 
| **Multi-step Planning** | 7.5 (6 reviews) | 8.5 (8 reviews) | 
| **Cross-system Integration** | 7.8 (6 reviews) | 8.9 (9 reviews) | 
| **Adaptive Learning** | 7.5 (6 reviews) | 8.8 (8 reviews) | 
| **Natural Language Interaction** | 8.6 (6 reviews) | 8.8 (8 reviews) | 
| **Proactive Assistance** | 5.3 (6 reviews) | 8.8 (8 reviews) | 
| **Decision Making** | 7.2 (6 reviews) | 8.8 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (56 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (56 reviews) | 

#### Process

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Mentions** | Not enough data | 8.6 (246 reviews) | 
| **Tickets** | Not enough data | 8.6 (266 reviews) | 
| **Macros** | Not enough data | 8.3 (227 reviews) | 

#### Channels

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Email** | Not enough data | 8.8 (275 reviews) | 
| **Social** | Not enough data | 8.4 (250 reviews) | 
| **Live Chat** | Not enough data | 8.5 (233 reviews) | 
| **Phone** | Not enough data | 8.6 (234 reviews) | 
| **Text** | Not enough data | 8.6 (216 reviews) | 

#### Insight

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (232 reviews) | 
| **Reporting** | Not enough data | 8.8 (267 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (206 reviews) | 
| **Help Desk** | Not enough data | 8.7 (254 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 91 |

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (81 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (82 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |

#### Generative AI

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Survey Management

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 8.7 (31 reviews) | 
| **Survey Deployment** | Not enough data | 8.3 (31 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (31 reviews) | 
| **Device Responsiveness** | Not enough data | 8.7 (31 reviews) | 

#### Process Management

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.3 (31 reviews) | 
| **Trigger Alerts** | Not enough data | 8.4 (30 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.7 (31 reviews) | 
| **Real-Time Action** | Not enough data | 8.6 (30 reviews) | 

#### System Management

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Security** | Not enough data | 9.0 (31 reviews) | 
| **System Monitoring** | Not enough data | 8.7 (30 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Feature Not Available | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | 7.7/10 | 11 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Automated Ticket Resolution** | 8.5 (10 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.2 (10 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.6 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.7 (9 reviews) | Not enough data | 
| **Multilingual Support** | 9.1 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Proactive Customer Outreach** | 5.2 (8 reviews) | Not enough data | 
| **Feedback Collection** | 7.3 (8 reviews) | Not enough data | 
| **Escalation Handling** | 8.5 (9 reviews) | Not enough data | 
| **Workflow Optimization** | 8.3 (11 reviews) | Not enough data | 

#### Automation

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Customer Interaction Automation** | 8.5 (11 reviews) | Not enough data | 
| **Feedback Collection** | 8.0 (9 reviews) | Not enough data | 
| **Document Processing** | 5.0 (8 reviews) | Not enough data | 

#### Autonomy

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Independent Decision Making** | 6.9 (8 reviews) | Not enough data | 
| **Adaptive Responses** | 7.7 (8 reviews) | Not enough data | 
| **Task Execution** | 7.6 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Ada** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to Ada (8):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Chatbots Software](https://www.g2.com/categories/chatbots), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (8):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | Ada | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|
| **Small-Business** | 20.8% | 18.7% | 
| **Mid-Market** | 63.1% | 42.8% | 
| **Enterprise** | 16.1% | 38.5% | 

### By Industry

#### Ada

- **Financial Services:** 15.8%
- **Telecommunications:** 8.5%
- **Information Technology and Services:** 6.1%
- **Consumer Services:** 6.1%
- **Consumer Goods:** 5.5%
- **Retail:** 5.5%
- **Health, Wellness and Fitness:** 3.6%
- **Computer Software:** 3.0%
- **Leisure, Travel & Tourism:** 3.0%
- **Marketing and Advertising:** 3.0%
- **Other:** 40.0%

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.5%
- **Computer Software:** 9.3%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 48.9%

---
## Alternatives

### Alternatives to Ada

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3884 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews) — 4.5/5 stars (228 reviews)
- [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) — 4.3/5 stars (165 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Kore.AI](https://www.g2.com/products/kore-ai/reviews) — 4.6/5 stars (474 reviews)
- [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (465 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7762 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3884 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (558 reviews)

---
## Top Discussions

### Ada

- Title: [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) — 1 comment
  > **Top comment:** "Customer Service. Answering Basic FAQ and performing self service automation."
- Title: [Remas](https://www.g2.com/discussions/50584-remas) — 1 comment, 2 upvotes
  > **Top comment:** "Love yuo"

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ada-support-inc-ada-vs-agentforce-service-formerly-salesforce-service-cloud)