Compare Ada vs Microsoft Dynamics 365 for Customer Service

See this
comparison of Ada vs. Microsoft Dynamics 365 for Customer Service
based on data from user reviews. Ada rates 4.6/5 stars with 21 reviews. Microsoft Dynamics 365 for Customer Service rates 4.4/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Ada
Free Trial
Microsoft Dynamics 365 for Customer Service
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.0
8.5
Ease of Use
Ease of Use
9.2
8.3
Ease of Setup
Ease of Setup
8.6
Not enough data available
Ease of Admin
Ease of Admin
8.8
Not enough data available
Quality of Support
Quality of Support
9.7
8.5
Ease of Doing Business With
Ease of Doing Business With
9.5
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.9
7.7
Meets Requirements
Ada
9.0
Microsoft Dynamics 365 for Customer Service
8.5
Ease of Use
Ada
9.2
Microsoft Dynamics 365 for Customer Service
8.3
Ease of Setup
Ada
8.6
Microsoft Dynamics 365 for Customer Service
Not enough data available
Ease of Admin
Ada
8.8
Microsoft Dynamics 365 for Customer Service
Not enough data available
Quality of Support
Ada
9.7
Microsoft Dynamics 365 for Customer Service
8.5
Ease of Doing Business With
Ada
9.5
Microsoft Dynamics 365 for Customer Service
Not enough data available
Product Direction (% positive)
Ada
8.9
Microsoft Dynamics 365 for Customer Service
7.7

Features

Knowledge Share
Knowledge Base
Ada
8.8
Microsoft Dynamics 365 for Customer Service
8.5
Searchable Articles
Ada
8.8
Microsoft Dynamics 365 for Customer Service
8.3
Community Forums
Ada
8.6
Microsoft Dynamics 365 for Customer Service
8.3
Interactive FAQs & Forums
Ada
7.8
Microsoft Dynamics 365 for Customer Service
7.9
Interaction
Web Portals
Ada
9.2
Microsoft Dynamics 365 for Customer Service
7.9
Forum to Reponse
Ada
Not enough data available
Microsoft Dynamics 365 for Customer Service
7.8
Tickets and Tagging
Ada
8.6
Microsoft Dynamics 365 for Customer Service
8.8
Live Chat
Ada
Not enough data available
Microsoft Dynamics 365 for Customer Service
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
23.8%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
66.7%
58.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.5%
16.7%
Ada
Small-Business
23.8%
Mid-Market
66.7%
Enterprise
9.5%
Microsoft Dynamics 365 for Customer Service
Small-Business
25.0%
Mid-Market
58.3%
Enterprise
16.7%

Reviewers' Industry

 
Transportation/Trucking/Railroad
14.3%
Accounting
16.7%
 
Publishing
9.5%
Wholesale
8.3%
 
Internet
9.5%
Telecommunications
8.3%
 
Financial Services
9.5%
Oil & Energy
8.3%
 
E-Learning
9.5%
Non-Profit Organization Management
8.3%
 
Other
47.6%
Other
50.0%
Ada
Transportation/Trucking/Railroad
14.3%
Publishing
9.5%
Internet
9.5%
Financial Services
9.5%
E-Learning
9.5%
Other
47.6%
Microsoft Dynamics 365 for Customer Service
Accounting
16.7%
Wholesale
8.3%
Telecommunications
8.3%
Oil & Energy
8.3%
Non-Profit Organization Management
8.3%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Charlie M.
Administrator

We used Ada as the first support source for our Frenzy marketplace. Our chatbot provided a quick, effective way to provide customers with answer to many of their questions, and could easily hand off to our customer support email when needed.

Karan P.
Administrator in Information Technology and Services

unified business application platform providing wholesome view to customer data

Most Helpful Critical Review
Most Helpful Critical Review
Pasha J.
Industry Analyst / Tech Writer

Not as many associations as other programming software and load times can sometimes hinder the score upon boot and opening visual basic

Leslie F.
User

There are a lot of bugs - we have a lot of issues each time we use it. Bugs when opening and during use.

 
Ada
Most Helpful Favorable Review
Charlie M.
Administrator

We used Ada as the first support source for our Frenzy marketplace. Our chatbot provided a quick, effective way to provide customers with answer to many of their questions, and could easily hand off to our customer support email when needed.

Most Helpful Critical Review
Pasha J.
Industry Analyst / Tech Writer

Not as many associations as other programming software and load times can sometimes hinder the score upon boot and opening visual basic

Microsoft Dynamics 365 for Customer Service
Most Helpful Favorable Review
Karan P.
Administrator in Information Technology and Services

unified business application platform providing wholesome view to customer data

Most Helpful Critical Review
Leslie F.
User

There are a lot of bugs - we have a lot of issues each time we use it. Bugs when opening and during use.

Screenshots

 
1 of 3
2 of 3
3 of 3
No screenshots provided
Microsoft Dynamics 365 for Customer Service
No screenshots provided

Videos

 

By automating 70%+ of customer inquiries, Ada frees your support agents to do what they do best.

Check out Ada.support to learn more. https://bit.ly/2WE3lXv

No videos provided
Ada

By automating 70%+ of customer inquiries, Ada frees your support agents to do what they do best.

Check out Ada.support to learn more. https://bit.ly/2WE3lXv

Microsoft Dynamics 365 for Customer Service
No videos provided

Downloads

Microsoft Dynamics 365 for Customer Service
No downloads provided
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