G2 reviewers report that Acumatica excels in overall user satisfaction, reflected in its higher G2 Score of 78.66 compared to Fulcrum's 62.55. Users appreciate features like the mobile app for barcode inventory and the degree of customization available, which enhances their operational efficiency.
Users say that Fulcrum stands out for its exceptional onboarding and support, with many highlighting the dedicated onboarding integration specialist who guided them through the setup process. This level of support has been particularly beneficial for users transitioning from other MRP systems.
Reviewers mention that Acumatica's implementation process can be more challenging, with some users noting difficulties in matching their specific workflow needs. However, the platform's robust features, such as unlimited user access, help mitigate these challenges for many businesses.
According to verified reviews, Fulcrum's interface is praised for being modern and intuitive, making it easier for users to connect various aspects of their operations, from sales to accounting. This seamless integration is a significant advantage for small businesses looking for a cohesive solution.
G2 reviewers highlight that while Acumatica has a broader market presence, primarily serving mid-market companies, Fulcrum is particularly well-suited for small businesses, as evidenced by its higher percentage of small-business reviews. This specialization allows Fulcrum to cater effectively to the unique needs of smaller operations.
Users report that Acumatica's quality of support, while generally good, does not match the high ratings Fulcrum receives in this area. Fulcrum's users frequently commend the ease of communication and the level of engagement from the support team, which enhances their overall experience with the software.
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Why should I use Acumatica SaaS (public cloud) instead of a private cloud version and host it on my own?
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Official Response from Acumatica
Acumatica SaaS includes a range of benefits that come standard with your subscription. These benefits are provided by Acumatica using Amazon Web Services...Read more
Can I use separate databases to track my companies?
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Official Response from Acumatica
No, all you need is a single database. Each Acumatica SaaS subscription is housed in a single database where you can track financials separately for an...Read more
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