Compare Acuity Scheduling and Waitwhile 
At a Glance
Market Segments
Small-Business (90.7% of reviews)
Small-Business (47.4% of reviews)
Entry-Level Pricing
$16.00 1 Staff/Locations
Contact Us Per Year
Acuity Scheduling
Star Rating
(407)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
$16.00 1 Staff/Locations
Browse all 4 pricing plansWaitwhile
Star Rating
(329)4.9 out of 5
Market Segments
Small-Business (47.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Waitwhile has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Users appreciate its convenience for managing patient queues, highlighting features like the ability to add temporary patient information seamlessly.
- Users say that Acuity Scheduling excels in customization and ease of use, with many praising its intuitive interface. One reviewer noted, "Love, love, love the ease of being able to build and adjust appointments," showcasing its flexibility for various scheduling needs.
- Reviewers mention that Waitwhile's recent activity indicates a strong user engagement, with 24 recent reviews compared to Acuity's lack of new feedback. This suggests that Waitwhile is actively meeting user needs and adapting to feedback.
- According to verified reviews, Acuity Scheduling is particularly favored by small businesses, with 90.6% of its reviews coming from this segment. Users appreciate its ability to handle multiple instructors scheduling simultaneously, making it a robust choice for educational or service-based businesses.
- Users highlight that Waitwhile's features for managing waitlists and customer flow are particularly effective, with one user noting the "ease of waitlist additions and moving customers through the process." This functionality is crucial for businesses that require efficient customer management.
- Reviewers note that while both products offer strong support, Waitwhile scores higher in quality of support, with users appreciating its responsiveness and helpfulness. This can be a deciding factor for businesses that prioritize customer service in their software solutions.
Pricing
Entry-Level Pricing
Acuity Scheduling
Emerging
$16.00
1 Staff/Locations
Our starter plan to simplify your schedule and launch your online bookings. Start your free trial to try out the Emerging plan. No credit card required.
- Client self-scheduling
- Embed scheduler into your website
- Offer unlimited services and appointments
Waitwhile
Enterprise
Contact Us
Per Year
For large organizations with custom needs
- Custom number of locations
- Custom number of visits
- Report builder
Free Trial
Acuity Scheduling
Free Trial is available
Waitwhile
Free Trial is available
Ratings
Meets Requirements
9.3
306
9.5
274
Ease of Use
9.1
309
9.6
280
Ease of Setup
8.8
185
9.2
174
Ease of Admin
9.1
181
9.2
103
Quality of Support
9.3
227
9.6
244
Has the product been a good partner in doing business?
9.3
177
9.7
101
Product Direction (% positive)
8.8
300
9.7
271
Features by Category
Business Administration - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guest Experience - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
9.0
174
Not enough data
8.1
141
Not enough data
8.2
143
Reporting and Analytics
Not enough data
9.2
183
Not enough data
8.8
144
Not enough data
8.8
140
Not enough data
8.9
143
Hardware
Not enough data
Feature Not Available
Not enough data
8.5
133
Not enough data
8.7
137
Generative AI
Not enough data
7.2
113
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
Not enough data
Not enough data
Not enough data
Shared Calendar
Not enough data
Not enough data
Not enough data
Not enough data
Accessibility
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Notifications
9.4
27
9.3
124
9.6
24
9.2
118
9.7
28
9.5
123
Settings
9.2
28
9.4
108
9.4
27
9.3
116
9.3
27
9.2
110
Personalization
8.8
26
9.4
106
9.2
27
9.1
106
Integrations
9.4
24
8.8
102
9.5
23
9.2
106
9.3
19
8.1
92
9.2
20
7.9
85
9.0
24
9.2
109
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
6.4
11
Not enough data
7.6
11
Not enough data
7.3
11
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Class Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Client Manangement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Features
9.4
26
Not enough data
8.8
25
Not enough data
8.7
21
Not enough data
9.0
27
Not enough data
Feature Not Available
Not enough data
9.5
25
Not enough data
Categories
Categories
Shared Categories
Acuity Scheduling and Waitwhile are categorized as Online Appointment Scheduling
Unique Categories
Acuity Scheduling is categorized as Business Scheduling, Appointment Reminder, Studio Management, Coaching, Spa and Salon Management, and Calendar
Waitwhile is categorized as Queue Management
Reviews
Reviewers' Company Size
Acuity Scheduling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Waitwhile
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
14.6%
Marketing and Advertising
8.6%
Professional Training & Coaching
5.8%
Cosmetics
5.6%
Photography
4.5%
Other
60.9%
Retail
23.0%
Consumer Services
7.0%
Veterinary
5.0%
Banking
5.0%
Higher Education
5.0%
Other
55.0%
Discussions
What does Acuity Scheduling do?
1 Comment
JB
Acuity Scheduling is a virtual appointment calendar. At my job, there is a scheduler who sets all appointments. I check Acuity Scheduling for my...Read more
Acuity Scheduling has no more discussions with answers
How do you use Waitwhile?
2 Comments
MS
We are a walk in animal clinic with high volume so we use Waitwhile to manage our client visits. Read more
Cannot download app
1 Comment
Official Response from Waitwhile
Hi Patricia! We may not be able to address it from our side just yet; ironically, since our app is still pretty new, that may resolve once more people...Read more
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