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Compare Acuity Scheduling and Waitwhile 
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At a Glance
Market Segments
Small-Business (90.6% of reviews)
Small-Business (47.4% of reviews)
Entry-Level Pricing
$16.00 1 Staff/Locations
Contact Us Per Year
Acuity Scheduling
Star Rating
(406)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Entry-Level Pricing
$16.00 1 Staff/Locations
Browse all 4 pricing plansWaitwhile
Star Rating
(306)4.9 out of 5
Market Segments
Small-Business (47.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Acuity Scheduling excels in its custom booking page feature, allowing for extensive personalization, while Waitwhile's similar feature is noted to be less flexible, leading to a more generic user experience.
- Reviewers mention that Acuity Scheduling's payment processing capabilities are robust, with a score of 9.5, making it easier for small businesses to manage transactions, whereas Waitwhile's payment acceptance features received a lower score of 8.1, indicating potential limitations in this area.
- G2 users highlight that Waitwhile offers superior customer support, scoring 9.6 compared to Acuity's 9.3, suggesting that users may find more responsive assistance when issues arise with Waitwhile.
- Users on G2 report that Acuity Scheduling's appointment follow-up feature is highly effective, scoring 9.7, which helps businesses maintain client engagement, while Waitwhile's follow-up capabilities scored lower at 9.3, indicating a less effective approach.
- Reviewers mention that Waitwhile shines in its integrations with marketing platforms, scoring 9.4, which is crucial for businesses looking to streamline their marketing efforts, while Acuity's integration capabilities, although strong, scored slightly lower at 9.1.
- Users say that Acuity Scheduling's multi-calendar view feature is particularly beneficial for businesses managing multiple locations, providing a clear overview, while Waitwhile's similar feature is less intuitive, leading to potential scheduling conflicts.
Pricing
Entry-Level Pricing
Acuity Scheduling
Emerging
$16.00
1 Staff/Locations
Our starter plan to simplify your schedule and launch your online bookings. Start your free trial to try out the Emerging plan. No credit card required.
- Client self-scheduling
- Embed scheduler into your website
- Offer unlimited services and appointments
Waitwhile
Enterprise
Contact Us
Per Year
For large organizations with custom needs
- Custom number of locations
- Custom number of visits
- Report builder
Free Trial
Acuity Scheduling
Free Trial is available
Waitwhile
Free Trial is available
Ratings
Meets Requirements
9.3
305
9.5
260
Ease of Use
9.1
308
9.6
266
Ease of Setup
8.8
184
9.2
162
Ease of Admin
9.1
181
9.2
97
Quality of Support
9.3
227
9.6
232
Has the product been a good partner in doing business?
9.3
177
9.7
95
Product Direction (% positive)
8.8
299
9.7
257
Features by Category
Business Administration - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guest Experience - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
9.0
167
Not enough data
8.1
140
Not enough data
8.1
142
Reporting and Analytics
Not enough data
9.2
173
Not enough data
8.8
142
Not enough data
8.8
139
Not enough data
8.9
142
Hardware
Not enough data
Feature Not Available
Not enough data
8.5
133
Not enough data
8.7
137
Generative AI
Not enough data
7.2
113
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
Not enough data
Not enough data
Not enough data
Shared Calendar
Not enough data
Not enough data
Not enough data
Not enough data
Accessibility
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Notifications
9.4
27
9.3
122
9.6
24
9.2
118
9.7
28
9.5
122
Settings
9.2
28
9.4
108
9.4
27
9.3
114
9.3
27
9.2
109
Personalization
8.8
26
9.4
106
9.2
27
9.1
106
Integrations
9.4
24
8.8
102
9.7
22
9.2
106
9.3
19
8.1
92
9.2
20
7.9
85
9.0
24
9.2
109
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
6.4
11
Not enough data
7.6
11
Not enough data
7.3
11
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Class Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Client Manangement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Features
9.4
26
Not enough data
8.7
25
Not enough data
8.7
21
Not enough data
9.0
27
Not enough data
Feature Not Available
Not enough data
9.5
25
Not enough data
Categories
Categories
Shared Categories
Acuity Scheduling and Waitwhile are categorized as Online Appointment Scheduling
Unique Categories
Acuity Scheduling is categorized as Business Scheduling, Appointment Reminder, Studio Management, Coaching, Spa and Salon Management, and Calendar
Waitwhile is categorized as Queue Management
Reviews
Reviewers' Company Size
Acuity Scheduling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Waitwhile
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
14.7%
Marketing and Advertising
8.6%
Professional Training & Coaching
5.8%
Cosmetics
5.6%
Photography
4.6%
Other
60.8%
Retail
22.6%
Consumer Services
7.3%
Veterinary
5.2%
Higher Education
5.2%
Banking
5.2%
Other
54.4%
Discussions
What does Acuity Scheduling do?
1 Comment
JB
Acuity Scheduling is a virtual appointment calendar. At my job, there is a scheduler who sets all appointments. I check Acuity Scheduling for my...Read more
Acuity Scheduling has no more discussions with answers
How do you use Waitwhile?
2 Comments
MS
We are a walk in animal clinic with high volume so we use Waitwhile to manage our client visits. Read more
Cannot download app
1 Comment
Official Response from Waitwhile
Hi Patricia! We may not be able to address it from our side just yet; ironically, since our app is still pretty new, that may resolve once more people...Read more
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