# Acuity Scheduling vs Waitwhile Comparison --- ## AI Generated Summary - **G2 reviewers report** that Waitwhile has a slight edge in overall user satisfaction, reflected in its higher G2 Score. Users appreciate its convenience for managing patient queues, highlighting features like the ability to add temporary patient information seamlessly. - **Users say** that Acuity Scheduling excels in customization and ease of use, with many praising its intuitive interface. One reviewer noted, "Love, love, love the ease of being able to build and adjust appointments," showcasing its flexibility for various scheduling needs. - **Reviewers mention** that Waitwhile's recent activity indicates a strong user engagement, with 24 recent reviews compared to Acuity's lack of new feedback. This suggests that Waitwhile is actively meeting user needs and adapting to feedback. - **According to verified reviews** , Acuity Scheduling is particularly favored by small businesses, with 90.6% of its reviews coming from this segment. Users appreciate its ability to handle multiple instructors scheduling simultaneously, making it a robust choice for educational or service-based businesses. - **Users highlight** that Waitwhile's features for managing waitlists and customer flow are particularly effective, with one user noting the "ease of waitlist additions and moving customers through the process." This functionality is crucial for businesses that require efficient customer management. - **Reviewers note** that while both products offer strong support, Waitwhile scores higher in quality of support, with users appreciating its responsiveness and helpfulness. This can be a deciding factor for businesses that prioritize customer service in their software solutions. | | Acuity Scheduling | Waitwhile | |---|---|---| | **Star Rating** | 4.7 out of 5 | 4.9 out of 5 | | **Total Reviews** | 409 | 333 | | **Largest Market Segment** | Small-Business (90.7% of reviews) | Small-Business (47.2% of reviews) | | **Entry Level Price** | $16.00 1 Staff/Locations | Contact Us Per Year | --- ## Top Pros & Cons ### Acuity Scheduling Pros: - Ease of Use (4 reviews) - User-Friendly (3 reviews) Cons: - Limited Features (3 reviews) - Scheduling Issues (3 reviews) ### Waitwhile Pros: - Ease of Use (82 reviews) - User-Friendly (45 reviews) Cons: - Client Experience (8 reviews) - Missing Features (8 reviews) --- ## Ratings Comparison | Rating | Acuity Scheduling | Waitwhile | |---|---|---| | **Meets Requirements** | 9.3 (306 reviews) | 9.5 (276 reviews) | | **Ease of Use** | 9.1 (309 reviews) | 9.6 (282 reviews) | | **Ease of Setup** | 8.8 (185 reviews) | 9.2 (175 reviews) | | **Ease of Admin** | 9.1 (181 reviews) | 9.2 (104 reviews) | | **Quality of Support** | 9.3 (227 reviews) | 9.6 (246 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (177 reviews) | 9.7 (103 reviews) | | **Product Direction (% positive)** | 8.8 (300 reviews) | 9.7 (273 reviews) | --- ## Pricing ### Acuity Scheduling #### Entry-Level Pricing Plan: Emerging Price: $16.00 1 Staff/Locations Description: Our starter plan to simplify your schedule and launch your online bookings. Start your free trial to try out the Emerging plan. No credit card required. Key Features: - Client self-scheduling - Embed scheduler into your website - Offer unlimited services and appointments [Browse all 4 editions](https://www.g2.com/products/acuity-scheduling/pricing) #### Free Trial Yes ### Waitwhile #### Entry-Level Pricing Plan: Enterprise Price: Contact Us Per Year Description: For large organizations with custom needs Key Features: - Custom number of locations - Custom number of visits - Report builder [Browse all 4 editions](https://www.g2.com/products/waitwhile/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Spa and Salon Management | Product | Score | Reviews | |---|---|---| | **Acuity Scheduling** | N/A | N/A | | **Waitwhile** | N/A | N/A | #### Business Administration - Spa Management | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Inventory Management** | Not enough data | Not enough data | | **Billing & Sales** | Not enough data | Not enough data | | **Employee Management** | Not enough data | Not enough data | #### Marketing - Spa Management | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Membership** | Not enough data | Not enough data | | **Social Review** | Not enough data | Not enough data | | **Automated Campaigns** | Not enough data | Not enough data | #### Guest Experience - Spa Management | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | | **Customer Trends** | Not enough data | Not enough data | ### Queue Management | Product | Score | Reviews | |---|---|---| | **Acuity Scheduling** | N/A | N/A | | **Waitwhile** | 8.6/10 | 205 | #### Customer Support | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **SMS Updates** | Not enough data | 9.0 (175 reviews) | | **VIP Settings** | Not enough data | 8.1 (141 reviews) | | **Multilanguage Support** | Not enough data | 8.2 (143 reviews) | #### Reporting and Analytics | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Customer Information** | Not enough data | 9.2 (184 reviews) | | **Predictive Analytics** | Not enough data | 8.8 (144 reviews) | | **Clerk Performance Reports** | Not enough data | 8.8 (140 reviews) | | **Location-based Peformance Reports** | Not enough data | 8.9 (143 reviews) | #### Hardware | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Proprietary Hardware** | Not enough data | Feature Not Available | | **Hardware Agnostic** | Not enough data | 8.5 (133 reviews) | | **Digital Signage** | Not enough data | 8.7 (137 reviews) | #### Generative AI | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **AI Text-to-Speech** | Not enough data | 7.2 (113 reviews) | | **AI Text-to-Video** | Not enough data | Feature Not Available | | **AI Text-to-3D** | Not enough data | Feature Not Available | ### Coaching | Product | Score | Reviews | |---|---|---| | **Acuity Scheduling** | N/A | N/A | | **Waitwhile** | N/A | N/A | #### Administration | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Payment Processing** | Not enough data | Not enough data | | **Invoicing** | Not enough data | Not enough data | #### Coaching | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Client Plans** | Not enough data | Not enough data | | **Notekeeping** | Not enough data | Not enough data | | **Session History** | Not enough data | Not enough data | | **Messaging** | Not enough data | Not enough data | | **Goal Tracking** | Not enough data | Not enough data | | **Resource Library** | Not enough data | Not enough data | #### Business Management | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Client History** | Not enough data | Not enough data | | **Promotions** | Not enough data | Not enough data | | **Surveying** | Not enough data | Not enough data | | **Marketing Tools** | Not enough data | Not enough data | #### Generative AI | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Agentic AI - Coaching | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Calendar | Product | Score | Reviews | |---|---|---| | **Acuity Scheduling** | N/A | N/A | | **Waitwhile** | N/A | N/A | #### Calendar View | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Multi-Calendar View** | Not enough data | Not enough data | | **Customizable Viewing** | Not enough data | Not enough data | #### Shared Calendar | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Calendar Collaboration** | Not enough data | Not enough data | | **Multiple Calendar Management** | Not enough data | Not enough data | #### Accessibility | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Screen Reader Compatibility** | Not enough data | Not enough data | | **Keyboard Shortcuts** | Not enough data | Not enough data | #### Integration | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Sync Multiple Calendars** | Not enough data | Not enough data | | **Import Events** | Not enough data | Not enough data | | **Software Integrations** | Not enough data | Not enough data | #### Notifications | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Customized Calendar Notifications** | Not enough data | Not enough data | | **Location-Based Alerts** | Not enough data | Not enough data | #### Generative AI | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **AI Text-to-Image** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | | **AI Image-to-Text** | Not enough data | Not enough data | #### Agentic AI - Calendar | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Cross-system Integration** | Not enough data | Not enough data | ### Online Appointment Scheduling | Product | Score | Reviews | |---|---|---| | **Acuity Scheduling** | 9.3/10 | 30 | | **Waitwhile** | 8.7/10 | 137 | #### Notifications | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Confirmations & Reminders** | 9.4 (27 reviews) | 9.3 (124 reviews) | | **Appointment Follow-Up** | 9.6 (24 reviews) | 9.2 (118 reviews) | | **Scheduling Notifications** | 9.7 (28 reviews) | 9.5 (123 reviews) | #### Settings | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Time Zone Detection** | 9.2 (28 reviews) | 9.4 (108 reviews) | | **Availability Settings** | 9.4 (27 reviews) | 9.3 (116 reviews) | | **Blocked Time Settings** | 9.3 (27 reviews) | 9.2 (110 reviews) | #### Personalization | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Branding** | 8.8 (26 reviews) | 9.4 (106 reviews) | | **Links** | 9.2 (27 reviews) | 9.1 (106 reviews) | #### Integrations | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Multi- Calendar Integration** | 9.4 (24 reviews) | 8.8 (102 reviews) | | **Website Integration** | 9.5 (23 reviews) | 9.2 (106 reviews) | | **Payment Acceptance** | 9.3 (19 reviews) | 8.1 (92 reviews) | | **Video Conferencing** | 9.2 (20 reviews) | 7.9 (85 reviews) | | **Communication** | 9.0 (24 reviews) | 9.2 (109 reviews) | #### Agentic AI - Online Appointment Scheduling | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Autonomous Task Execution** | Not enough data | 6.4 (11 reviews) | | **Multi-step Planning** | Not enough data | 7.6 (11 reviews) | | **Natural Language Interaction** | Not enough data | 7.3 (11 reviews) | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **Acuity Scheduling** | N/A | N/A | | **Waitwhile** | N/A | N/A | #### Integrations | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **MS Teams Integration** | Not enough data | Not enough data | | **Email Integration** | Not enough data | Not enough data | | **Zoom Integration** | Not enough data | Not enough data | | **Google Meet Integration** | Not enough data | Not enough data | | **Salesforce Integration** | Not enough data | Not enough data | #### Branding & Customizatio | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Custom Booking Page** | Not enough data | Not enough data | | **Personalized Links** | Not enough data | Not enough data | | **Personalized Web Embed** | Not enough data | Not enough data | #### Automatic Rules & Configurations | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Set Working Hours** | Not enough data | Not enough data | | **Automatic Updates** | Not enough data | Not enough data | | **Buffer Times** | Not enough data | Not enough data | #### Agentic AI - Business Scheduling | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | ### Studio Management | Product | Score | Reviews | |---|---|---| | **Acuity Scheduling** | N/A | N/A | | **Waitwhile** | N/A | N/A | #### Business Management | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Staff Management** | Not enough data | Not enough data | | **Payroll** | Not enough data | Not enough data | | **Analytics and Reporting** | Not enough data | Not enough data | | **Billing and Invoicing** | Not enough data | Not enough data | #### Class Management | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Self-Service Portals** | Not enough data | Not enough data | | **Scheduling** | Not enough data | Not enough data | | **Communications** | Not enough data | Not enough data | | **Recitals and Events** | Not enough data | Not enough data | #### Client Manangement | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Mobile App** | Not enough data | Not enough data | | **Student Profiles** | Not enough data | Not enough data | #### Integrations | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Marketing Platforms** | Not enough data | Not enough data | | **Point of Sale (POS) Systems** | Not enough data | Not enough data | ### Appointment Reminder | Product | Score | Reviews | |---|---|---| | **Acuity Scheduling** | 9.1/10 | 28 | | **Waitwhile** | N/A | N/A | #### Features | Feature | Acuity Scheduling | Waitwhile | |---|---|---| | **Standalone Booking** | 9.4 (26 reviews) | Not enough data | | **Integrated App** | 8.8 (25 reviews) | Not enough data | | **SMS** | 8.7 (21 reviews) | Not enough data | | **Email** | 9.0 (27 reviews) | Not enough data | | **Voice** | Feature Not Available | Not enough data | | **Confirmation and Cancellation** | 9.5 (25 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling) **Unique to Acuity Scheduling (6):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Appointment Reminder Software](https://www.g2.com/categories/appointment-reminder), [Studio Management Software](https://www.g2.com/categories/studio-management), [Coaching Software](https://www.g2.com/categories/coaching), [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management), [Calendar Software](https://www.g2.com/categories/calendar-software) **Unique to Waitwhile (1):** [Queue Management Software](https://www.g2.com/categories/queue-management) --- ## Reviewer Demographics ### By Company Size | Segment | Acuity Scheduling | Waitwhile | |---|---|---| | **Small-Business** | 90.7% | 47.2% | | **Mid-Market** | 7.0% | 32.8% | | **Enterprise** | 2.3% | 20.0% | ### By Industry #### Acuity Scheduling - **Health, Wellness and Fitness:** 14.6% - **Marketing and Advertising:** 8.6% - **Professional Training & Coaching:** 5.8% - **Cosmetics:** 5.6% - **Photography:** 4.5% - **Management Consulting:** 2.8% - **Mental Health Care:** 2.8% - **Higher Education:** 2.5% - **Financial Services:** 2.5% - **Education Management:** 2.5% - **Other:** 47.7% #### Waitwhile - **Retail:** 23.2% - **Consumer Services:** 7.0% - **Veterinary:** 5.0% - **Banking:** 5.0% - **Higher Education:** 5.0% - **Non-Profit Organization Management:** 4.6% - **Furniture:** 4.0% - **Hospital & Health Care:** 3.6% - **Medical Practice:** 3.0% - **Government Administration:** 3.0% - **Other:** 36.8% --- ## Alternatives ### Alternatives to Acuity Scheduling - [Vagaro](https://www.g2.com/products/vagaro/reviews) — 4.6/5 stars (393 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2637 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) — 4.7/5 stars (1934 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) — 3.7/5 stars (515 reviews) - [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews) - [SimplyBook.me](https://www.g2.com/products/simplybook-me/reviews) — 4.4/5 stars (108 reviews) - [GReminders](https://www.g2.com/products/greminders/reviews) — 4.6/5 stars (655 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews) - [Setmore](https://www.g2.com/products/setmore/reviews) — 4.5/5 stars (269 reviews) ### Alternatives to Waitwhile - [Qminder](https://www.g2.com/products/qminder/reviews) — 4.6/5 stars (245 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2637 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) — 4.7/5 stars (1934 reviews) - [GReminders](https://www.g2.com/products/greminders/reviews) — 4.6/5 stars (655 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) — 4.6/5 stars (393 reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5817 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) — 3.7/5 stars (515 reviews) - [SuiteDash](https://www.g2.com/products/suitedash/reviews) — 4.8/5 stars (617 reviews) --- ## Top Discussions ### Acuity Scheduling - Title: [What does Acuity Scheduling do?](https://www.g2.com/discussions/what-does-acuity-scheduling-do) — 1 comment > **Top comment:** "Acuity Scheduling is a virtual appointment calendar. At my job, there is a scheduler who sets all appointments. I check Acuity Scheduling for my..." ### Waitwhile - Title: [Does Waitwhile have an app?](https://www.g2.com/discussions/does-waitwhile-have-an-app) — 3 comments, 1 upvote > **Top comment:** "I don’t know" - Title: [How do you use Waitwhile?](https://www.g2.com/discussions/how-do-you-use-waitwhile) — 2 comments, 1 upvote > **Top comment:** "in customer service but mostly in return " - Title: [What does Waitwhile do?](https://www.g2.com/discussions/what-does-waitwhile-do) — 1 comment > **Top comment:** "Waitwhile is an online waitlist that can also schedule bookings and helps manage resources." - Title: [Cannot download app](https://www.g2.com/discussions/cannot-download-app) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hi Patricia! We may not be able to address it from our side just yet; ironically, since our app is still pretty new, that may resolve once more people..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/acuity-scheduling-vs-waitwhile)