Compare Acuity Scheduling and Chili Piper 
At a Glance
Market Segments
Small-Business (90.7% of reviews)
Mid-Market (62.9% of reviews)
Entry-Level Pricing
$16.00 1 Staff/Locations
$15.00 1 Users Per Month
Acuity Scheduling
Star Rating
(407)4.6 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
$16.00 1 Staff/Locations
Browse all 4 pricing plansChili Piper
Star Rating
(730)4.6 out of 5
Market Segments
Mid-Market (62.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Users Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both Chili Piper and Acuity Scheduling offer a user-friendly experience, but users of Acuity Scheduling particularly appreciate its flexibility in managing appointments. One user mentioned, "Love, love, love the ease of being able to build and adjust appointments," highlighting its intuitive interface for calendar management.
- According to verified reviews, Chili Piper excels in customer support, with users praising their dedicated Customer Success Managers (CSMs). One reviewer noted, "Our CSM has been excellent as a business partner," which suggests that users feel well-supported in their implementation and ongoing use of the software.
- Users say that Chili Piper's integration capabilities are a significant advantage, allowing teams to schedule calls without leaving their existing platforms. A user remarked, "I like how Chili Piper works across multiple platforms," indicating that this feature enhances workflow efficiency.
- Reviewers mention that Acuity Scheduling shines in its customization options, making it a favorite among small businesses. One user highlighted, "It is user-friendly and has a lot of customization options," which can be crucial for businesses needing tailored scheduling solutions.
- G2 reviewers indicate that while both products have similar star ratings, Chili Piper's recent review activity suggests a more engaged user base, with 34 recent reviews compared to Acuity's 1. This could imply that Chili Piper is currently more responsive to user feedback and evolving needs.
- According to user feedback, Acuity Scheduling is particularly beneficial for businesses with multiple instructors, as one user noted, "What I like best about Acuity Scheduling is that I can have multiple instructors scheduling at the same time." This feature is a strong selling point for organizations that require collaborative scheduling.
Pricing
Entry-Level Pricing
Acuity Scheduling
Emerging
$16.00
1 Staff/Locations
Our starter plan to simplify your schedule and launch your online bookings. Start your free trial to try out the Emerging plan. No credit card required.
- Client self-scheduling
- Embed scheduler into your website
- Offer unlimited services and appointments
Chili Piper
ChiliCal Teams
$15.00
1 Users Per Month
Smart scheduling links for revenue reps
- One click instant booking (Salesforce required).
- Round-robin between reps on your team.
- Schedule on behalf of others.
Free Trial
Acuity Scheduling
Free Trial is available
Chili Piper
No trial information availableRatings
Meets Requirements
9.3
306
9.2
461
Ease of Use
9.1
309
9.0
467
Ease of Setup
8.8
185
8.0
167
Ease of Admin
9.1
181
8.2
160
Quality of Support
9.3
227
9.3
422
Has the product been a good partner in doing business?
9.3
177
8.9
158
Product Direction (% positive)
8.8
300
9.1
396
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Administration - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Guest Experience - Spa Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Matching
Not enough data
9.0
120
Not enough data
8.9
105
Not enough data
8.7
98
Routing
Not enough data
9.1
131
Not enough data
8.8
108
Not enough data
8.9
111
Not enough data
9.2
133
Platform Operations
Not enough data
8.7
99
Not enough data
8.6
100
Not enough data
8.9
104
Not enough data
8.9
85
Not enough data
8.8
116
Not enough data
9.2
132
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
9.1
130
Not enough data
9.2
136
Shared Calendar
Not enough data
9.2
137
Not enough data
9.2
131
Accessibility
Not enough data
9.1
109
Not enough data
9.0
92
Integration
Not enough data
9.3
99
Not enough data
9.1
114
Not enough data
9.3
149
Notifications
Not enough data
9.4
139
Not enough data
9.3
107
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Notifications
9.4
27
Not enough data
9.6
24
Not enough data
9.7
28
Not enough data
Settings
9.2
28
Not enough data
9.4
27
Not enough data
9.3
27
Not enough data
Personalization
8.8
26
Not enough data
9.2
27
Not enough data
Integrations
9.4
24
Not enough data
9.5
23
Not enough data
9.3
19
Not enough data
9.2
20
Not enough data
9.0
24
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
9.4
90
Not enough data
9.5
150
Not enough data
9.5
134
Not enough data
9.5
102
Not enough data
9.4
148
Branding & Customizatio
Not enough data
9.3
138
Not enough data
9.3
142
Not enough data
9.2
110
Automatic Rules & Configurations
Not enough data
9.4
154
Not enough data
9.5
143
Not enough data
9.2
133
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Class Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Client Manangement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
9.4
26
Not enough data
8.8
25
Not enough data
8.7
21
Not enough data
9.0
27
Not enough data
Feature Not Available
Not enough data
9.5
25
Not enough data
Categories
Categories
Shared Categories
Acuity Scheduling and Chili Piper are categorized as Business Scheduling and Calendar
Unique Categories
Acuity Scheduling is categorized as Appointment Reminder, Online Appointment Scheduling, Studio Management, Coaching, and Spa and Salon Management
Chili Piper is categorized as Conversational Marketing, AI Sales Assistant, Lead-to-Account Matching and Routing, and Live Chat
Reviews
Reviewers' Company Size
Acuity Scheduling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chili Piper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
14.6%
Marketing and Advertising
8.6%
Professional Training & Coaching
5.8%
Cosmetics
5.6%
Photography
4.5%
Other
60.9%
Computer Software
41.9%
Information Technology and Services
13.0%
Marketing and Advertising
6.5%
Financial Services
6.1%
Internet
2.6%
Other
30.0%
Discussions
What does Acuity Scheduling do?
1 Comment
JB
Acuity Scheduling is a virtual appointment calendar. At my job, there is a scheduler who sets all appointments. I check Acuity Scheduling for my...Read more
Acuity Scheduling has no more discussions with answers
Is video conferencing for meetings included in all packages?
2 Comments
Official Response from Chili Piper
Yes! Zoom, GoToMeeting, and other video conferencing is included in all subscriptions. The difference in Concierge Live is that it allows for real-time...Read more
Is there anyway to automatically offer up times based off multiple participants' calendars?
2 Comments
DC
Hey Matt,
Chili Piper has this feature. You can create a meeting type that includes multiple people, you could even use suggested times to include...Read more
I have a complex process. How long does it take to setup Chili Piper?
1 Comment
Official Response from Chili Piper
Our app installs in a few clicks. To make sure you have the right settings for everyone in your team, it can take an admin, depending on the team size...Read more
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