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At a Glance
Market Segments
Small-Business (76.5% of reviews)
Small-Business (81.5% of reviews)
Entry-Level Pricing
No pricing available
Starting at $24.00 1 User Per Month
ActiveInbox
Star Rating
(18)4.1 out of 5
Market Segments
Small-Business (76.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ActiveInboxGmelius
Star Rating
(776)4.4 out of 5
Market Segments
Small-Business (81.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ActiveInbox excels in its "SLA Management" feature, scoring 9.2, which allows for effective tracking of service level agreements, while Gmelius, although strong, has a slightly lower score in this area, indicating that ActiveInbox may provide a more robust solution for businesses focused on compliance and service standards.
- Reviewers mention that ActiveInbox's "Response Automation" feature is rated at 9.0, making it a standout for users looking to streamline their ticket responses. In contrast, Gmelius, while still effective, has a lower score, suggesting that ActiveInbox may offer more advanced automation capabilities.
- G2 users highlight that Gmelius shines in "Email to Case" functionality with a score of 8.9, which allows for seamless conversion of emails into support tickets. ActiveInbox, while competent, does not match this level of integration, making Gmelius a better choice for teams heavily reliant on email communication.
- Users on G2 report that ActiveInbox's "Ticket Collaboration" feature scores a perfect 9.0, indicating a strong emphasis on teamwork and communication within the platform. Gmelius, while also effective, does not reach this level, suggesting that ActiveInbox may be better suited for collaborative environments.
- Reviewers mention that Gmelius offers superior "Social Integration" with a perfect score of 10.0, which is crucial for businesses looking to engage with customers across multiple social media platforms. ActiveInbox does not provide this level of integration, making Gmelius the preferred choice for social media-savvy teams.
- Users say that ActiveInbox's "Ease of Use" is rated at 9.0, making it particularly user-friendly for small businesses. Gmelius, while still easy to navigate, has a slightly lower score, indicating that ActiveInbox may provide a more intuitive experience for new users.
Pricing
Entry-Level Pricing
ActiveInbox
No pricing availableGmelius
Growth
Starting at $24.00
1 User Per Month
- Unlimited Shared Inboxes & AI Assistants
- Workflow automation rules
- Outreach automation suite
Free Trial
ActiveInbox
No trial information availableGmelius
Free Trial is available
Ratings
Meets Requirements
8.1
17
8.5
568
Ease of Use
9.0
17
8.3
575
Ease of Setup
9.0
5
8.1
251
Ease of Admin
8.3
5
8.3
246
Quality of Support
8.3
15
8.7
496
Has the product been a good partner in doing business?
8.0
5
8.5
237
Product Direction (% positive)
8.6
17
8.6
537
Features by Category
Ticket and Case Management
Not enough data
8.7
75
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.8
86
|
Verified
Not enough data
9.0
74
|
Verified
Not enough data
9.2
53
|
Verified
Not enough data
9.0
76
|
Verified
Not enough data
9.0
79
|
Verified
Not enough data
8.9
55
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
62
|
Verified
Not enough data
8.9
77
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
6.9
66
|
Verified
Not enough data
7.6
84
|
Verified
Not enough data
8.4
104
|
Verified
Not enough data
8.7
75
|
Verified
Not enough data
8.1
72
|
Verified
Not enough data
7.9
94
|
Verified
Setup
Not enough data
8.5
94
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
8.5
104
Management
Not enough data
8.4
88
Not enough data
8.4
66
Not enough data
8.7
76
Generative AI
Not enough data
6.7
10
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.2
109
Not enough data
8.4
145
Not enough data
7.9
107
Not enough data
8.0
120
Integrations
Not enough data
Feature Not Available
Not enough data
9.2
175
Not enough data
Feature Not Available
Time Management
Not enough data
8.6
138
Not enough data
8.4
136
Not enough data
7.9
97
Generative AI
Not enough data
6.2
22
Not enough data
6.1
22
Not enough data
6.3
22
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Categories
Categories
Shared Categories
ActiveInbox and Gmelius are categorized as Email Management
Unique Categories
ActiveInbox has no unique categories
Gmelius is categorized as Shared Inbox, Google Workspace Communication Tools, Help Desk, Project Management Tools, and Workflow Management
Reviews
Reviewers' Company Size
ActiveInbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gmelius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.6%
Management Consulting
17.6%
Information Technology and Services
11.8%
Staffing and Recruiting
5.9%
Professional Training & Coaching
5.9%
Other
41.2%
Marketing and Advertising
10.8%
Information Technology and Services
8.1%
Computer Software
5.2%
Accounting
3.6%
Real Estate
3.1%
Other
69.3%
Discussions
How do I get started?
1 Comment
SB
Head to our website and start your 2 week Free Trial by clicking the Get Started button.
http://www.activeinboxhq.com/index.php
Check out our Guide also...Read more
ActiveInbox has no more discussions with answers
What is the best way to use the boards in conjunction with asana? or can we import asana tasks into boards somehow?
1 Comment
EG
Hello Sophie,
The good news is that our dev team is hard at work developing key integrations, and Asana is one of them! At that point, you will be able...Read more
How can carry over links and bcc'd emails from templates?
1 Comment
LY
Hi Jessica, thank you for your question.
What you can do is create and send a campaign once and then duplicate it. This way, you could create a "campaign...Read more
Will you be updating the iOS app?
1 Comment
FB
Hi Paul,
Yes, our team is currently developing native mobile applications for both Android and iOS. The fully-native Android app will be released this...Read more
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