Compare ActiveInbox and Front 
At a Glance
Market Segments
Small-Business (76.5% of reviews)
Small-Business (49.3% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 user/month
ActiveInbox
Star Rating
(18)4.1 out of 5
Market Segments
Small-Business (76.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ActiveInboxFront
Star Rating
(2,433)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ActiveInbox excels in integrating task management directly within email, allowing users to track follow-ups and deadlines seamlessly. One user mentioned, "I could not do inbox zero without ActiveInbox," highlighting its effectiveness in maintaining an organized inbox.
- Users say that Front stands out for its user-friendly interface and collaborative features, such as internal commenting and shared drafts. Reviewers appreciate how these tools streamline communication, with one noting that the internal commenting is a "lifesaver" for improving workflow efficiency.
- According to verified reviews, ActiveInbox is particularly beneficial for those who rely heavily on Gmail, as it utilizes Gmail labels to keep the inbox organized. Users enjoy features like the "waiting on" function, which helps them track responses and follow-ups effectively.
- Reviewers mention that Front's AI capabilities and task management features enhance productivity, making it easier to manage emails and historical trails. This functionality is especially praised for helping teams stay aligned on complex projects.
- G2 reviewers highlight that while ActiveInbox is well-suited for small businesses, it may not meet the diverse needs of larger teams as effectively as Front, which has a broader appeal and a more extensive feature set for collaboration.
- Users report that both products have their strengths, but Front's higher overall satisfaction ratings and recent user feedback suggest it may be a better fit for teams looking for robust collaboration tools, while ActiveInbox is ideal for individuals focused on email task management.
Pricing
Entry-Level Pricing
ActiveInbox
No pricing availableFront
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
ActiveInbox
No trial information availableFront
Free Trial is available
Ratings
Meets Requirements
8.1
17
9.1
1,912
Ease of Use
9.0
17
9.1
1,928
Ease of Setup
9.0
5
8.8
712
Ease of Admin
8.3
5
8.9
476
Quality of Support
8.3
15
9.1
1,644
Has the product been a good partner in doing business?
8.0
5
9.2
462
Product Direction (% positive)
8.6
17
9.3
1,799
Features by Category
Ticket and Case Management
Not enough data
8.8
267
|
Verified
Not enough data
8.9
266
|
Verified
Not enough data
8.9
289
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
308
Not enough data
9.2
287
|
Verified
Not enough data
8.7
260
|
Verified
Generative AI
Not enough data
7.8
63
Not enough data
8.2
63
Agentic AI - Help Desk
Not enough data
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Communication Channels
Not enough data
8.7
233
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.7
234
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
7.8
131
Platform
Not enough data
8.3
217
|
Verified
Not enough data
8.4
287
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Channels
Not enough data
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Design
Not enough data
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Generative AI
Not enough data
7.8
191
Not enough data
8.0
191
Usability
Not enough data
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Reporting
Not enough data
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Coordination Tools
Not enough data
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Software Options
Not enough data
9.3
795
Not enough data
8.6
726
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Conversational Platform
Not enough data
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Support Automation
Not enough data
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Generative AI
Not enough data
8.1
108
Not enough data
8.2
108
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Integrations
Not enough data
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Time Management
Not enough data
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Generative AI
Not enough data
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
Not enough data
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Communication
Not enough data
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Internal Use
Not enough data
8.4
287
|
Verified
Not enough data
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Generative AI
Not enough data
7.7
30
Self-Service Experience
Not enough data
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Self-Service Platform
Not enough data
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Agentic AI - Customer Self-Service
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Generative AI
Not enough data
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Process
Not enough data
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Channels
Not enough data
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Insight
Not enough data
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ActiveInbox and Front are categorized as Email Management
Unique Categories
ActiveInbox has no unique categories
Reviews
Reviewers' Company Size
ActiveInbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.6%
Management Consulting
17.6%
Information Technology and Services
11.8%
Staffing and Recruiting
5.9%
Professional Training & Coaching
5.9%
Other
41.2%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Alternatives
Discussions
How do I get started?
1 Comment
SB
Head to our website and start your 2 week Free Trial by clicking the Get Started button.
http://www.activeinboxhq.com/index.php
Check out our Guide also...Read more
ActiveInbox has no more discussions with answers
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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