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At a Glance
Market Segments
Small-Business (76.5% of reviews)
Small-Business (85.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at $10.00 Per Month
ActiveInbox
Star Rating
(18)4.1 out of 5
Market Segments
Small-Business (76.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ActiveInboxDrag
Star Rating
(260)4.5 out of 5
Market Segments
Small-Business (85.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $10.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ActiveInbox excels in ticket creation user experience, achieving a perfect score of 10.0, while Drag's ticket creation experience is not rated, indicating a potential area for improvement in Drag's user interface.
- Reviewers mention that Drag has a higher overall G2 rating of 4.5 compared to ActiveInbox's 4.1, suggesting that users find Drag to be a more favorable option overall, particularly for small businesses.
- G2 users highlight that Drag's quality of support is rated at 9.3, significantly higher than ActiveInbox's 8.3, indicating that users may receive more effective assistance and resources when using Drag.
- Users on G2 report that ActiveInbox's ease of use is rated at 9.0, which is slightly higher than Drag's 8.8, suggesting that while both products are user-friendly, ActiveInbox may offer a more intuitive experience for new users.
- Reviewers say that Drag's ticket collaboration feature scores 9.7, showcasing its strength in facilitating teamwork, while ActiveInbox does not provide a specific score for this feature, which may indicate a less robust collaboration capability.
- Users report that ActiveInbox has a strong tagging system with a score of 8.9, which helps in organizing tasks effectively, whereas Drag's tagging system is rated lower at 7.8, suggesting that ActiveInbox may offer better functionality in this area.
Pricing
Entry-Level Pricing
ActiveInbox
No pricing availableDrag
Starter
Starting at $10.00
Per Month
For teams starting with collaboration.
- Email channel
- Unlimited users
- Unlimited workspaces
Free Trial
ActiveInbox
No trial information availableDrag
Free Trial is available
Ratings
Meets Requirements
8.1
17
8.6
165
Ease of Use
9.0
17
8.8
168
Ease of Setup
9.0
5
8.7
76
Ease of Admin
8.3
5
8.8
69
Quality of Support
8.3
15
9.3
153
Has the product been a good partner in doing business?
8.0
5
9.2
66
Product Direction (% positive)
8.6
17
8.8
168
Features by Category
Ticket and Case Management
Not enough data
10.0
6
|
Verified
Not enough data
10.0
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
6
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
10.0
8
|
Verified
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
5.7
5
Not enough data
9.7
6
|
Verified
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
8.0
5
|
Verified
Not enough data
9.0
7
|
Verified
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbox Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Coordination Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Options
Not enough data
Feature Not Available
Not enough data
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.5
21
Not enough data
7.9
30
Not enough data
7.6
19
Not enough data
7.2
22
Integrations
Not enough data
Feature Not Available
Not enough data
8.8
33
Not enough data
6.7
12
Time Management
Not enough data
8.9
24
Not enough data
7.7
22
Not enough data
7.6
14
Generative AI
Not enough data
6.2
7
Not enough data
6.4
7
Not enough data
6.9
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ActiveInbox and Drag are categorized as Email Management
Unique Categories
ActiveInbox has no unique categories
Drag is categorized as Email Client, Shared Inbox, Workflow Management, Google Workspace for Sales, Google Workspace Communication Tools, and Help Desk
Reviews
Reviewers' Company Size
ActiveInbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Drag
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
17.6%
Management Consulting
17.6%
Information Technology and Services
11.8%
Staffing and Recruiting
5.9%
Professional Training & Coaching
5.9%
Other
41.2%
Non-Profit Organization Management
15.3%
Leisure, Travel & Tourism
7.6%
Education Management
4.8%
Computer Software
4.4%
Marketing and Advertising
3.6%
Other
64.3%
Discussions
How do I get started?
1 Comment
SB
Head to our website and start your 2 week Free Trial by clicking the Get Started button.
http://www.activeinboxhq.com/index.php
Check out our Guide also...Read more
ActiveInbox has no more discussions with answers
Does anyone know of a way to integrate Drag with a time tracking or recording tool
1 Comment
LL
I know it is integrated with Google CalenderRead more
signiture
1 Comment
DB
Hey Mark! Can you please specify a bit more what exactly you need to fix in your email signature so our team can try to provide more accurate advice? Read more
Best use for construction industry, project related, task related
1 Comment
DB
Hey Matt, have a look at this tutoria on how to best use Drag for task management: https://help.dragapp.com/en/article/using-drag-for-task-management-10n4z1v/Read more
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