G2 reviewers report that ActiveCampaign excels in providing a comprehensive suite of features, particularly strong automation capabilities that help users manage marketing and customer engagement effectively. Users appreciate how it integrates well with other tools once set up, making communication more organized.
Users say FreshChat stands out for its simplicity and ease of use, especially for handling live chats. Reviewers highlight that it makes addressing customer complaints and queries straightforward, which is crucial for timely resolutions.
According to verified reviews, ActiveCampaign has a significantly larger user base, with over 13,000 reviews compared to FreshChat's 458. This suggests a higher level of trust and satisfaction among users, as reflected in its overall G2 Score.
Reviewers mention that while FreshChat is quick to set up and integrates well with other tools, some users find that it lacks the depth of features that ActiveCampaign offers, particularly in areas like automation and analytics.
Users highlight that both platforms provide responsive customer support, but ActiveCampaign's support is noted for being particularly helpful in navigating its more complex features, which can be beneficial for businesses looking to leverage advanced marketing strategies.
G2 reviewers indicate that while FreshChat scores higher in ease of use and setup, ActiveCampaign's robust feature set and flexibility make it a better choice for businesses that require more comprehensive marketing solutions.
Pricing
Entry-Level Pricing
ActiveCampaign
Starter
Starting at $15.00
Per Month
Get started with personalized marketing campaigns.
Is anyone able to tell me how to increase my conversion rate?
6 Comments
BP
Heidi, which conversion rate are you trying to improve? There are multiple conversion points in any campaign. There's the open rate, click through rate, and...Read more
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
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