# Action1 vs Zoho Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Assist excels in user-friendliness, with many users highlighting its ease of use for both technicians and clients. One user mentioned, "It’s really easy to use, both for me and for the client," which reflects the intuitive design that simplifies remote support tasks.
- **Users say** that Action1 shines in automation capabilities, allowing for a hands-free experience once set up. Reviewers appreciate the ability to schedule updates and run custom scripts, with one noting, "Once you set up Automations it is almost hands free," which can significantly reduce the workload for IT teams.
- **According to verified reviews** , Zoho Assist is recognized for its cost-effectiveness, providing many features typically found in more expensive solutions. Users have expressed satisfaction with its value, stating, "Zoho Assist is a cost effective remote support tool that has many of the features the more expensive solutions provide."
- **Reviewers mention** that Action1's patch management features are particularly robust, with users praising its intuitive interface for managing updates across multiple endpoints. One user described it as "a fantastic solution for keeping systems up to date and secure," highlighting its effectiveness in maintaining system integrity.
- **G2 reviewers highlight** that while Zoho Assist has a strong presence in the small business market, it may not cater as effectively to mid-market needs compared to Action1, which has a larger share of mid-market reviews. This suggests that Action1 might be better suited for organizations with more complex IT environments.
- **Users report** that both products have their strengths in support quality, but Action1 edges out slightly with higher ratings in this area. Reviewers have noted that Action1's support is responsive and helpful, which can be crucial for businesses relying on timely assistance for their IT needs.



| | Action1 | Zoho Assist | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 1,032 | 693 | 
| **Largest Market Segment** | Mid-Market (58.5% of reviews) | Small-Business (71.5% of reviews) | 
| **Entry Level Price** | Starting at $0.00 200 endpoints FREE forever | $0 1 Remote Support Technician and 5 Unattended Computers | 

---
## Top Pros & Cons

### Action1

Pros:
- Ease of Use (375 reviews)
- Patch Management (330 reviews)

Cons:
- Missing Features (171 reviews)
- Remote Access Issues (111 reviews)

### Zoho Assist

Pros:
- Ease of Use (143 reviews)
- Remote Access (98 reviews)

Cons:
- Remote Access Issues (32 reviews)
- Feature Limitations (21 reviews)

---
## Ratings Comparison
| Rating | Action1 | Zoho Assist | 
|---|---|---|
  | **Meets Requirements** | 9.3 (833 reviews) | 9.2 (573 reviews) | 
  | **Ease of Use** | 9.5 (853 reviews) | 9.3 (586 reviews) | 
  | **Ease of Setup** | 9.6 (844 reviews) | 9.3 (503 reviews) | 
  | **Ease of Admin** | 9.5 (742 reviews) | 9.3 (414 reviews) | 
  | **Quality of Support** | 9.3 (599 reviews) | 9.0 (481 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (679 reviews) | 9.2 (399 reviews) | 
  | **Product Direction (% positive)** | 9.9 (815 reviews) | 9.4 (559 reviews) | 

---
## Pricing

### Action1

#### Entry-Level Pricing

Plan: First 200 Endpoints Free - No Feature Limits

Price: Starting at $0.00 200 endpoints FREE forever

Description: First 200 endpoints are free forever. Scale as needed. 
To request the quote, please fill out the form on the company's website.

Key Features:
- Third-Party Patching
- Cross-OS Patching
- Vulnerability Management & Remediation

[Learn more about Action1](https://www.g2.com/products/action1/reviews)

#### Free Trial

Yes

### Zoho Assist

#### Entry-Level Pricing

Plan: Free Edition (free plan, free forever)

Price: $0 1 Remote Support Technician and 5 Unattended Computers

Description: 1 Simultaneous Session

Key Features:
- Instant Chat
- Desktop App
- UAC Compatible

[Browse all 6 editions](https://www.g2.com/products/zoho-assist/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Communication

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 7.6/10 | 430 |
| **Zoho Assist** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Device Management** | 9.1 (369 reviews) | Not enough data | 
| **Asset Management** | 8.7 (133 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (101 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Remote Monitoring** | 8.9 (360 reviews) | Not enough data | 
| **Asset Tracking** | 8.0 (352 reviews) | Not enough data | 
| **Application Deployment** | 9.0 (377 reviews) | Not enough data | 
| **Patch Management** | 9.6 (419 reviews) | Not enough data | 
| **Asset Tracking** | 7.5 (104 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Workflow Management** | 7.9 (97 reviews) | Not enough data | 

#### Service Management

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Remote Access** | 8.1 (363 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | 6.9 (95 reviews) | Not enough data | 
| **Ticketing** | 4.9 (90 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (113 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (99 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (99 reviews) | Not enough data | 
| **Adaptive Learning** | 5.8 (95 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.6 (95 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (99 reviews) | Not enough data | 
| **Decision Making** | 6.0 (99 reviews) | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Zoho Assist** | 7.7/10 | 53 |

#### Presenter Tools

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Live Preview** | Not enough data | 7.6 (45 reviews) | 
| **Notifications Blocker** | Not enough data | 6.9 (43 reviews) | 
| **Remote Control** | Not enough data | 8.5 (44 reviews) | 
| **Switch Presenter** | Not enough data | 7.8 (43 reviews) | 

#### Conferencing Options

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.8 (44 reviews) | 
| **Audio Conferencing** | Not enough data | 7.5 (46 reviews) | 
| **Video Conferencing** | Not enough data | 7.4 (46 reviews) | 

#### Application Tools

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (40 reviews) | 
| **Recording** | Not enough data | 7.8 (42 reviews) | 
| **In-Browser Application** | Not enough data | 8.7 (46 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Decision Making** | Not enough data | 6.3 (22 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 8.2/10 | 407 |
| **Zoho Assist** | 8.5/10 | 268 |

#### Administration

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Screen Sharing** | 8.4 (356 reviews) | 9.3 (229 reviews) | 
| **File Sharing** | Feature Not Available | 8.6 (199 reviews) | 
| **Session Recording** | Feature Not Available | 8.3 (172 reviews) | 
| **Unattended Remote Access** | 9.0 (372 reviews) | 9.4 (226 reviews) | 
| **Multi - Session Handling** | 7.5 (321 reviews) | 8.5 (178 reviews) | 
| **Multi-Monitor Support** | 8.1 (343 reviews) | 8.7 (183 reviews) | 

#### Maintenance

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Remote Reboot** | 9.1 (372 reviews) | 8.6 (184 reviews) | 
| **Remote Printing** | Feature Not Available | 8.2 (163 reviews) | 

#### Communication 

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Text Chat** | Feature Not Available | 8.5 (180 reviews) | 
| **VoIP** | Feature Not Available | 7.3 (146 reviews) | 
| **Video Conference Call** | Feature Not Available | 7.1 (148 reviews) | 
| **Screen Annotations** | Feature Not Available | 7.9 (147 reviews) | 

#### Security

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Data Encryption** | 7.9 (313 reviews) | 8.7 (160 reviews) | 
| **Compliance** | 8.7 (333 reviews) | 8.8 (152 reviews) | 

#### Device Support

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Mobile Device Access** | 6.1 (313 reviews) | 8.3 (168 reviews) | 
| **Multi-Platform Support** | 7.0 (321 reviews) | 8.9 (178 reviews) | 
| **Cross-Platform** | Feature Not Available | 8.8 (171 reviews) | 

#### Performance

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Reporting** | 8.6 (359 reviews) | 8.4 (163 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Zoho Assist** | 8.8/10 | 9 |

#### Administration

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Access Control** | Not enough data | 8.9 (9 reviews) | 
| **Web Page Navigation** | Not enough data | 8.8 (8 reviews) | 
| **Real Time Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Security

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Data Security** | Not enough data | 8.8 (8 reviews) | 
| **Data Masking** | Not enough data | 8.5 (8 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### Generative AI

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 7.6/10 | 97 |
| **Zoho Assist** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Behavioral Analysis** | 5.1 (58 reviews) | Not enough data | 
| **Adaptive** | 5.6 (59 reviews) | Not enough data | 
| **Predictive** | 5.3 (58 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Patch Management** | 9.6 (88 reviews) | Not enough data | 
| **Oversees** | 9.1 (69 reviews) | Not enough data | 
| **Self-Healing** | 6.7 (59 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.4 (83 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Zoho Assist** | N/A | N/A |

#### System Control

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 8.1/10 | 392 |
| **Zoho Assist** | 8.5/10 | 263 |

#### Administration

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Usage Information** | 8.5 (350 reviews) | Feature Not Available | 
| **Integrations** | 7.7 (320 reviews) | 8.3 (195 reviews) | 
| **Diagnostics** | 8.4 (339 reviews) | 8.2 (196 reviews) | 
| **Session Recording** | Feature Not Available | 8.1 (176 reviews) | 
| **Session Transfer** | Feature Not Available | 8.2 (175 reviews) | 
| **Unattended Access** | 9.0 (360 reviews) | 9.2 (224 reviews) | 
| **File Sharing** | Feature Not Available | 8.6 (208 reviews) | 

#### Platform

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Cross-Platform Access** | 7.7 (322 reviews) | 8.7 (202 reviews) | 
| **Mobile Device Access** | 5.3 (306 reviews) | 8.3 (190 reviews) | 
| **Applications Management** | 8.9 (349 reviews) | Feature Not Available | 
| **Remote Device Control** | 9.1 (367 reviews) | 9.2 (217 reviews) | 

#### Security

| Feature | Action1 | Zoho Assist | 
|---|---|---|
| **Remote Wipe** | 6.8 (306 reviews) | Feature Not Available | 
| **Device Management** | 8.7 (337 reviews) | Feature Not Available | 
| **Device Enrollment** | Feature Not Available | 8.4 (163 reviews) | 

---
## Categories
**Shared Categories (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to Action1 (4):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Zoho Assist (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)


---
## Reviewer Demographics

### By Company Size

| Segment | Action1 | Zoho Assist | 
|---|---|---|
| **Small-Business** | 38.7% | 71.5% | 
| **Mid-Market** | 58.5% | 23.3% | 
| **Enterprise** | 2.8% | 5.2% | 

### By Industry

#### Action1

- **Information Technology and Services:** 9.9%
- **Manufacturing:** 7.7%
- **Computer & Network Security:** 7.3%
- **Primary/Secondary Education:** 5.7%
- **Education Management:** 4.1%
- **Financial Services:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Non-Profit Organization Management:** 3.4%
- **Construction:** 3.2%
- **Computer Software:** 2.9%
- **Other:** 48.6%

#### Zoho Assist

- **Information Technology and Services:** 26.5%
- **Computer & Network Security:** 7.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 2.6%
- **Retail:** 2.5%
- **Non-Profit Organization Management:** 2.3%
- **Education Management:** 2.2%
- **Consulting:** 2.0%
- **Automotive:** 2.0%
- **Computer Hardware:** 2.0%
- **Other:** 44.7%

---
## Alternatives

### Alternatives to Action1

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1134 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (756 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) — 4.6/5 stars (407 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Automox](https://www.g2.com/products/automox/reviews) — 4.5/5 stars (288 reviews)
- [Patch My PC](https://www.g2.com/products/patch-my-pc/reviews) — 4.8/5 stars (730 reviews)

### Alternatives to Zoho Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (637 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)

---
## Top Discussions

### Action1

- Title: [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) — 1 comment
  > **Top comment:** "what stands out most to me is how easy it is to manage remote endpoints without needing on‑prem infrastructure or a VPN, and how reliable the automated..."
- Title: [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with..."
- Title: [Asking for patch management](https://www.g2.com/discussions/asking-for-patch-management) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hey Van, thanks for reaching out. I'm here to assist you.
1.  Absolutely, with Action1, you can customize patching policies according to your requirements,..."

### Zoho Assist

- Title: [The lag time to connect is REALLY slow. Anything I can do to improve that?](https://www.g2.com/discussions/the-lag-time-to-connect-is-really-slow-anything-i-can-do-to-improve-that) — 7 comments, 1 upvote
  > **Top comment:** "Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I..."
- Title: [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) — 1 comment
  > **Top comment:** "Remote Support Software"
- Title: [Is there an app that runs where I ca connect with my account without  using browser.](https://www.g2.com/discussions/25147-is-there-an-app-that-runs-where-i-ca-connect-with-my-account-without-using-browser) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Will connection times be improved.](https://www.g2.com/discussions/12824-will-connection-times-be-improved) — 1 comment, 1 upvote
  > **Top comment:** "Paul this could also be caused by the actual desktop/server that has the agent installed.  Generally, Zoho Assist agent depends on DNS to reach Zoho Assist..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/action1-vs-zoho-assist)