# Action1, Microsoft Intune Enterprise Application Management vs ManageEngine ServiceDesk Plus Comparison

| | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,040 | 266 | 249 | 
| **Largest Market Segment** | Mid-Market (58.4% of reviews) | Enterprise (41.4% of reviews) | Mid-Market (59.8% of reviews) | 
| **Entry Level Price** | Starting at $0.00 200 endpoints FREE forever | No pricing available | Starts at $1195  (For 10 technicians annually) | 

---
## Top Pros & Cons

### Action1

Pros:
- Ease of Use (339 reviews)
- Patch Management (330 reviews)

Cons:
- Missing Features (144 reviews)
- Remote Access Issues (108 reviews)

### Microsoft Intune Enterprise Application Management

Pros:
- Centralized Management (21 reviews)
- Security (21 reviews)

Cons:
- Setup Complexity (13 reviews)
- Complexity (12 reviews)

### ManageEngine ServiceDesk Plus

Pros:
- Ease of Use (9 reviews)
- Features (8 reviews)

Cons:
- Complexity (4 reviews)
- Complex Setup (4 reviews)

---
## Ratings Comparison
| Rating | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
  | **Meets Requirements** | 9.3 (840 reviews) | 9.0 (193 reviews) | 8.6 (221 reviews) | 
  | **Ease of Use** | 9.5 (860 reviews) | 8.6 (194 reviews) | 8.5 (221 reviews) | 
  | **Ease of Setup** | 9.6 (851 reviews) | 8.3 (150 reviews) | 8.1 (162 reviews) | 
  | **Ease of Admin** | 9.5 (742 reviews) | 8.6 (136 reviews) | 8.4 (159 reviews) | 
  | **Quality of Support** | 9.3 (603 reviews) | 8.4 (185 reviews) | 8.1 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (679 reviews) | 8.9 (133 reviews) | 8.3 (151 reviews) | 
  | **Product Direction (% positive)** | 9.9 (821 reviews) | 9.4 (186 reviews) | 8.1 (213 reviews) | 

---
## Pricing

### Action1

#### Entry-Level Pricing

Plan: First 200 Endpoints Free - No Feature Limits

Price: Starting at $0.00 200 endpoints FREE forever

Description: First 200 endpoints are free forever. Scale as needed. 
To request the quote, please fill out the form on the company's website.

Key Features:
- Third-Party Patching
- Cross-OS Patching
- Vulnerability Management & Remediation

[Learn more about Action1](https://www.g2.com/products/action1/reviews)

#### Free Trial

Yes

### Microsoft Intune Enterprise Application Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ManageEngine ServiceDesk Plus

#### Entry-Level Pricing

Plan: Standard Edition help desk module

Price: Starts at $1195  (For 10 technicians annually)

Description: The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!

Key Features:
- Self service portal
- Incident management
- Active Directory integration

[Browse all 3 editions](https://www.g2.com/products/manageengine-servicedesk-plus/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.1/10 | 38 |

#### Ticket and Case Management

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.5 (32 reviews) | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Workflow** | Not enough data | Not enough data | 8.7 (33 reviews) | 
| **Response Automation** | Not enough data | Not enough data | 8.9 (32 reviews) | 
| **SLA Management** | Not enough data | Not enough data | 8.4 (33 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.5 (33 reviews) | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.6 (32 reviews) | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.1 (31 reviews) | 

#### Generative AI

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.8 (13 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.9 (13 reviews) | 

#### Agentic AI - Help Desk

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.4 (32 reviews) | 
| **Email to Case** | Not enough data | Not enough data | 9.1 (33 reviews) | 
| **Chat/Live Support** | Not enough data | Not enough data | 7.9 (27 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 7.1 (24 reviews) | 
| **Voice** | Not enough data | Not enough data | 6.5 (24 reviews) | 

#### Platform

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 7.5 (28 reviews) | 
| **Customization ** | Not enough data | Not enough data | 7.9 (32 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.5 (34 reviews) | 
| **Integration** | Not enough data | Not enough data | 7.8 (31 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.2 (34 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.3 (33 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.7/10 | 47 |

#### Administration

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Change Management** | Not enough data | Not enough data | 8.8 (39 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 8.8 (38 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.9 (39 reviews) ✓ Verified | 

#### Service Desk

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 9.2 (42 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | Not enough data | 8.9 (41 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | Not enough data | 8.9 (41 reviews) ✓ Verified | 

#### Management

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.6 (38 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | Not enough data | 8.6 (35 reviews) ✓ Verified | 
| **Access Management** | Not enough data | Not enough data | 8.6 (35 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 8.7 (36 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | Not enough data | 8.1 (34 reviews) ✓ Verified | 

#### Functionality

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 9.1 (39 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | Not enough data | 8.5 (38 reviews) ✓ Verified | 
| **Alerting** | Not enough data | Not enough data | 8.8 (36 reviews) ✓ Verified | 
| **Automation** | Not enough data | Not enough data | 8.5 (39 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 7.6/10 | 433 |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Device Management** | 9.1 (371 reviews) | Not enough data | Not enough data | 
| **Asset Management** | 8.7 (135 reviews) | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (101 reviews) | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Monitoring** | 8.9 (362 reviews) | Not enough data | Not enough data | 
| **Asset Tracking** | 8.0 (353 reviews) | Not enough data | Not enough data | 
| **Application Deployment** | 9.0 (380 reviews) | Not enough data | Not enough data | 
| **Patch Management** | 9.7 (421 reviews) | Not enough data | Not enough data | 
| **Asset Tracking** | 7.5 (104 reviews) | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Workflow Management** | 7.9 (97 reviews) | Not enough data | Not enough data | 

#### Service Management

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Access** | 8.1 (364 reviews) | Not enough data | Not enough data | 
| **Service Management (Issue Prioritization)** | 6.9 (95 reviews) | Not enough data | Not enough data | 
| **Ticketing** | 4.9 (90 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (114 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.9 (99 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.1 (99 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.8 (95 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.6 (95 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.9 (99 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.0 (99 reviews) | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | 8.2/10 | 98 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Scope

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.8 (64 reviews) | Not enough data | 
| **Multi-OS Support** | Not enough data | 8.5 (68 reviews) | Not enough data | 

#### Security

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.3 (66 reviews) | Not enough data | 
| **Endpoint Protection** | Not enough data | 8.9 (68 reviews) | Not enough data | 
| **Remote Wiping** | Not enough data | 9.0 (63 reviews) | Not enough data | 

#### Management

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Device Enrollment** | Not enough data | 8.9 (70 reviews) | Not enough data | 
| **Device Configuration** | Not enough data | 9.1 (70 reviews) | Not enough data | 
| **Device Compliance** | Not enough data | 8.9 (68 reviews) | Not enough data | 
| **Usage Information** | Not enough data | 8.8 (64 reviews) | Not enough data | 
| **Data Separation** | Not enough data | 8.5 (57 reviews) | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (9 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.8 (15 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.1 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 6.9 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.0 (9 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.7 (8 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.4/10 | 34 |

#### Monitoring

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 8.9 (29 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | Not enough data | 9.2 (30 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | Not enough data | 9.1 (31 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | Not enough data | 6.4 (6 reviews) | 

#### Management Tools

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 9.2 (32 reviews) ✓ Verified | 
| **Standardization** | Not enough data | Not enough data | 8.7 (30 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 8.9 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (12 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (12 reviews) | 

#### Agentic AI - Incident Management

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 8.2/10 | 408 |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Administration

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Screen Sharing** | 8.4 (356 reviews) | Not enough data | Not enough data | 
| **File Sharing** | Feature Not Available | Not enough data | Not enough data | 
| **Session Recording** | Feature Not Available | Not enough data | Not enough data | 
| **Unattended Remote Access** | 9.0 (372 reviews) | Not enough data | Not enough data | 
| **Multi - Session Handling** | 7.5 (321 reviews) | Not enough data | Not enough data | 
| **Multi-Monitor Support** | 8.1 (343 reviews) | Not enough data | Not enough data | 

#### Maintenance

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Reboot** | 9.1 (372 reviews) | Not enough data | Not enough data | 
| **Remote Printing** | Feature Not Available | Not enough data | Not enough data | 

#### Communication 

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Text Chat** | Feature Not Available | Not enough data | Not enough data | 
| **VoIP** | Feature Not Available | Not enough data | Not enough data | 
| **Video Conference Call** | Feature Not Available | Not enough data | Not enough data | 
| **Screen Annotations** | Feature Not Available | Not enough data | Not enough data | 

#### Security

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Data Encryption** | 7.9 (313 reviews) | Not enough data | Not enough data | 
| **Compliance** | 8.7 (334 reviews) | Not enough data | Not enough data | 

#### Device Support

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile Device Access** | 6.1 (313 reviews) | Not enough data | Not enough data | 
| **Multi-Platform Support** | 7.0 (321 reviews) | Not enough data | Not enough data | 
| **Cross-Platform** | Feature Not Available | Not enough data | Not enough data | 

#### Performance

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Reporting** | 8.6 (359 reviews) | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | 8.0/10 | 50 |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **AI Text Summarization** | Feature Not Available | 8.0 (47 reviews) | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 7.6/10 | 98 |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Behavioral Analysis** | 5.1 (58 reviews) | Not enough data | Not enough data | 
| **Adaptive** | 5.6 (59 reviews) | Not enough data | Not enough data | 
| **Predictive** | 5.3 (58 reviews) | Not enough data | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Patch Management** | 9.6 (89 reviews) | Not enough data | Not enough data | 
| **Oversees** | 9.1 (69 reviews) | Not enough data | Not enough data | 
| **Self-Healing** | 6.7 (59 reviews) | Not enough data | Not enough data | 
| **Centralized Dashboard** | 9.4 (83 reviews) | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | 8.2/10 | 113 |

#### Incident Management

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 8.7 (95 reviews) | 
| **Ticket Prioritization** | Not enough data | Not enough data | 8.6 (95 reviews) | 
| **Ticket Notifications** | Not enough data | Not enough data | 8.8 (99 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 7.9 (91 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 8.1 (89 reviews) | 

#### Reporting

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 8.3 (95 reviews) | 
| **Time Tracking** | Not enough data | Not enough data | 8.5 (86 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.0 (74 reviews) | 

#### Access & Usability

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | 7.2 (75 reviews) | 
| **Self Service** | Not enough data | Not enough data | 8.1 (81 reviews) | 
| **Active Directory** | Not enough data | Not enough data | 8.6 (91 reviews) | 
| **Multi-Channel Access** | Not enough data | Not enough data | 7.9 (69 reviews) | 

#### Agentic AI - Service Desk

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### System Control

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 8.1/10 | 395 |
| **Microsoft Intune Enterprise Application Management** | N/A | N/A |
| **ManageEngine ServiceDesk Plus** | N/A | N/A |

#### Administration

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Usage Information** | 8.5 (351 reviews) | Not enough data | Not enough data | 
| **Integrations** | 7.7 (320 reviews) | Not enough data | Not enough data | 
| **Diagnostics** | 8.4 (339 reviews) | Not enough data | Not enough data | 
| **Session Recording** | Feature Not Available | Not enough data | Not enough data | 
| **Session Transfer** | Feature Not Available | Not enough data | Not enough data | 
| **Unattended Access** | 9.0 (362 reviews) | Not enough data | Not enough data | 
| **File Sharing** | Feature Not Available | Not enough data | Not enough data | 

#### Platform

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Cross-Platform Access** | 7.8 (323 reviews) | Not enough data | Not enough data | 
| **Mobile Device Access** | 5.3 (306 reviews) | Not enough data | Not enough data | 
| **Applications Management** | 9.0 (351 reviews) | Not enough data | Not enough data | 
| **Remote Device Control** | 9.1 (368 reviews) | Not enough data | Not enough data | 

#### Security

| Feature | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Remote Wipe** | 6.8 (306 reviews) | Not enough data | Not enough data | 
| **Device Management** | 8.7 (338 reviews) | Not enough data | Not enough data | 
| **Device Enrollment** | Feature Not Available | Not enough data | Not enough data | 

---
## Categories

**Unique to Action1 (6):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Microsoft Intune Enterprise Application Management (2):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem)

**Unique to ManageEngine ServiceDesk Plus (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Action1 | Microsoft Intune Enterprise Application Management | ManageEngine ServiceDesk Plus | 
|---|---|---|---|
| **Small-Business** | 38.8% | 17.6% | 8.7% | 
| **Mid-Market** | 58.4% | 41.0% | 59.8% | 
| **Enterprise** | 2.8% | 41.4% | 31.5% | 

### By Industry

#### Action1

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 7.8%
- **Computer & Network Security:** 7.2%
- **Primary/Secondary Education:** 5.8%
- **Education Management:** 4.1%
- **Financial Services:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Non-Profit Organization Management:** 3.4%
- **Construction:** 3.3%
- **Computer Software:** 2.9%
- **Other:** 48.5%

#### Microsoft Intune Enterprise Application Management

- **Information Technology and Services:** 28.9%
- **Computer & Network Security:** 5.9%
- **Computer Software:** 5.4%
- **Financial Services:** 5.4%
- **Non-Profit Organization Management:** 3.8%
- **Higher Education:** 3.3%
- **Pharmaceuticals:** 2.9%
- **Telecommunications:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Education Management:** 2.1%
- **Other:** 37.2%

#### ManageEngine ServiceDesk Plus

- **Information Technology and Services:** 18.8%
- **Hospital & Health Care:** 5.0%
- **Financial Services:** 5.0%
- **Oil & Energy:** 4.2%
- **Computer & Network Security:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Computer Software:** 2.5%
- **Education Management:** 2.5%
- **Non-Profit Organization Management:** 2.1%
- **Hospitality:** 2.1%
- **Other:** 52.1%

---
## Alternatives

### Alternatives to Action1

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) — 4.6/5 stars (409 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Automox](https://www.g2.com/products/automox/reviews) — 4.5/5 stars (289 reviews)
- [Patch My PC](https://www.g2.com/products/patch-my-pc/reviews) — 4.8/5 stars (734 reviews)

### Alternatives to Microsoft Intune Enterprise Application Management

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews)
- [IBM MaaS360](https://www.g2.com/products/ibm-maas360/reviews) — 4.2/5 stars (203 reviews)
- [Ivanti Endpoint Manager](https://www.g2.com/products/ivanti-endpoint-manager/reviews) — 4.2/5 stars (138 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [Scalefusion](https://www.g2.com/products/scalefusion/reviews) — 4.7/5 stars (382 reviews)
- [BlackBerry UEM](https://www.g2.com/products/blackberry-uem/reviews) — 3.8/5 stars (376 reviews)

### Alternatives to ManageEngine ServiceDesk Plus

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews) — 3.9/5 stars (60 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)

---
## Top Discussions

### Action1

- Title: [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) — 1 comment
  > **Top comment:** "what stands out most to me is how easy it is to manage remote endpoints without needing on‑prem infrastructure or a VPN, and how reliable the automated..."
- Title: [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with..."
- Title: [Asking for patch management](https://www.g2.com/discussions/asking-for-patch-management) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hey Van, thanks for reaching out. I'm here to assist you.
1.  Absolutely, with Action1, you can customize patching policies according to your requirements,..."

### Microsoft Intune Enterprise Application Management

- Title: [What is Microsoft Intune used for?](https://www.g2.com/discussions/what-is-microsoft-intune-used-for) — 4 comments
  > **Top comment:** "Managing devices in a hybrid environment.  Including device compliance, configuration, software deployment and security baselines. It also ties into M365..."
- Title: [Is Microsoft Intune free?](https://www.g2.com/discussions/is-microsoft-intune-free) — 3 comments
  > **Top comment:** "Free for 30 days. There are other pricing packages available.
"
- Title: [Wjat is the best way to win?](https://www.g2.com/discussions/32819-wjat-is-the-best-way-to-win) — 2 comments, 1 upvote
  > **Top comment:** "You can't win if you don't play the game."

### ManageEngine ServiceDesk Plus

- Title: [What is ManageEngine ServiceDesk Plus used for?](https://www.g2.com/discussions/what-is-manageengine-servicedesk-plus-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/action1-vs-microsoft-intune-enterprise-application-management-vs-manageengine-servicedesk-plus)