# Action1 vs Kaseya VSA Comparison --- ## AI Generated Summary - **G2 reviewers report** that Action1 excels in user experience, with many praising its **simple and intuitive interface**. Users appreciate the ease of setup, highlighting that it is straightforward and quick to get started, which is a significant advantage for those looking for a hassle-free implementation. - **Users say** that Kaseya VSA offers a robust set of features, particularly in remote monitoring and management. Reviewers have noted that the RMM tools are effective and provide a comprehensive solution, although some have mentioned that the interface could be improved for better usability. - **According to verified reviews** , Action1 stands out for its affordability, especially with its free tier for up to 200 endpoints. This feature is particularly appealing to small businesses and startups looking to manage their IT resources without incurring high costs. - **Reviewers mention** that Kaseya VSA has a strong support system, with users highlighting the quality of assistance they receive. Many have expressed satisfaction with the support team, noting that they are responsive and helpful when issues arise. - **G2 reviewers indicate** that Action1's patch management capabilities are highly rated, with users appreciating the ability to perform updates directly from the console. This feature, along with its vulnerability scanning, contributes to a more secure IT environment, which is a top priority for many organizations. - **Users report** that while Kaseya VSA has a solid feature set, it sometimes struggles with meeting specific workflow needs, leading to configuration challenges. This feedback suggests that while the product is powerful, it may require a steeper learning curve for some users compared to Action1. | | Action1 | Kaseya VSA | |---|---|---| | **Star Rating** | 4.9 out of 5 | 4.0 out of 5 | | **Total Reviews** | 1,069 | 326 | | **Largest Market Segment** | Mid-Market (58.4% of reviews) | Small-Business (52.2% of reviews) | | **Entry Level Price** | Starting at $0.00 200 endpoints FREE forever | standard | --- ## Top Pros & Cons ### Action1 Pros: - Ease of Use (375 reviews) - Patch Management (330 reviews) Cons: - Missing Features (171 reviews) - Remote Access Issues (111 reviews) ### Kaseya VSA Pros: - Ease of Use (7 reviews) - Automation (6 reviews) Cons: - Missing Features (4 reviews) - Connection Issues (3 reviews) --- ## Ratings Comparison | Rating | Action1 | Kaseya VSA | |---|---|---| | **Meets Requirements** | 9.3 (861 reviews) | 8.3 (257 reviews) | | **Ease of Use** | 9.5 (881 reviews) | 7.6 (265 reviews) | | **Ease of Setup** | 9.7 (872 reviews) | 7.2 (220 reviews) | | **Ease of Admin** | 9.5 (743 reviews) | 7.9 (218 reviews) | | **Quality of Support** | 9.3 (620 reviews) | 7.4 (246 reviews) | | **Has the product been a good partner in doing business?** | 9.6 (680 reviews) | 7.7 (210 reviews) | | **Product Direction (% positive)** | 9.9 (834 reviews) | 7.4 (258 reviews) | --- ## Pricing ### Action1 #### Entry-Level Pricing Plan: First 200 Endpoints Free - No Feature Limits Price: Starting at $0.00 200 endpoints FREE forever Description: First 200 endpoints are free forever. Scale as needed. To request the quote, please fill out the form on the company's website. Key Features: - Third-Party Patching - Cross-OS Patching - Vulnerability Management & Remediation [Learn more about Action1](https://www.g2.com/products/action1/reviews) #### Free Trial Yes ### Kaseya VSA #### Entry-Level Pricing Plan: Kaseya VSA Pricing Price: standard Description: Full featured solution for IT departments and MSPs. Key Features: - Discover, Audit, Inventory, Monitor - Clients, Servers & Networks - Remote Control - Patch Management [Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Action1** | 7.6/10 | 441 | | **Kaseya VSA** | 8.2/10 | 122 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Action1 | Kaseya VSA | |---|---|---| | **Device Management** | 9.1 (374 reviews) | 8.3 (121 reviews) ✓ Verified | | **Asset Management** | 8.7 (139 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.3 (104 reviews) | Not enough data | #### Monitoring and Management | Feature | Action1 | Kaseya VSA | |---|---|---| | **Remote Monitoring** | 8.9 (365 reviews) | 8.6 (118 reviews) ✓ Verified | | **Asset Tracking** | 8.0 (355 reviews) | 7.8 (113 reviews) | | **Application Deployment** | 9.0 (386 reviews) | 7.7 (114 reviews) ✓ Verified | | **Patch Management** | 9.7 (426 reviews) | 8.1 (117 reviews) ✓ Verified | | **Asset Tracking** | 7.6 (106 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Action1 | Kaseya VSA | |---|---|---| | **Workflow Management** | 7.8 (98 reviews) | Not enough data | #### Service Management | Feature | Action1 | Kaseya VSA | |---|---|---| | **Remote Access** | 8.1 (368 reviews) | 8.5 (119 reviews) ✓ Verified | | **Service Management (Issue Prioritization)** | 6.9 (97 reviews) | Not enough data | | **Ticketing** | 4.9 (91 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Action1 | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | 7.4 (117 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (100 reviews) | Not enough data | | **Cross-system Integration** | 7.2 (100 reviews) | Not enough data | | **Adaptive Learning** | 5.8 (97 reviews) | Not enough data | | **Natural Language Interaction** | 5.6 (96 reviews) | Not enough data | | **Proactive Assistance** | 6.0 (101 reviews) | Not enough data | | **Decision Making** | 6.1 (101 reviews) | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Action1** | 8.2/10 | 414 | | **Kaseya VSA** | 7.4/10 | 113 | #### Administration | Feature | Action1 | Kaseya VSA | |---|---|---| | **Screen Sharing** | 8.4 (359 reviews) | 8.8 (106 reviews) | | **File Sharing** | Feature Not Available | 8.0 (101 reviews) | | **Session Recording** | Feature Not Available | 7.8 (91 reviews) | | **Unattended Remote Access** | 9.0 (376 reviews) | 8.6 (107 reviews) | | **Multi - Session Handling** | 7.6 (323 reviews) | 8.2 (94 reviews) | | **Multi-Monitor Support** | 8.1 (345 reviews) | 7.8 (99 reviews) | #### Maintenance | Feature | Action1 | Kaseya VSA | |---|---|---| | **Remote Reboot** | 9.1 (376 reviews) | 8.7 (102 reviews) | | **Remote Printing** | Feature Not Available | 7.1 (84 reviews) | #### Communication | Feature | Action1 | Kaseya VSA | |---|---|---| | **Text Chat** | Feature Not Available | 7.3 (93 reviews) | | **VoIP** | Feature Not Available | 5.4 (79 reviews) | | **Video Conference Call** | Feature Not Available | 5.6 (78 reviews) | | **Screen Annotations** | Feature Not Available | 6.6 (77 reviews) | #### Security | Feature | Action1 | Kaseya VSA | |---|---|---| | **Data Encryption** | 8.0 (315 reviews) | 7.4 (81 reviews) | | **Compliance** | 8.7 (337 reviews) | 7.7 (88 reviews) | #### Device Support | Feature | Action1 | Kaseya VSA | |---|---|---| | **Mobile Device Access** | 6.2 (316 reviews) | 6.1 (82 reviews) | | **Multi-Platform Support** | 7.0 (323 reviews) | 7.6 (94 reviews) | | **Cross-Platform** | Feature Not Available | 7.5 (93 reviews) | #### Performance | Feature | Action1 | Kaseya VSA | |---|---|---| | **Reporting** | 8.6 (363 reviews) | 7.7 (98 reviews) | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **Kaseya VSA** | N/A | N/A | #### Generative AI | Feature | Action1 | Kaseya VSA | |---|---|---| | **AI Text Summarization** | Feature Not Available | Not enough data | ### Autonomous Endpoint Management (AEM) | Product | Score | Reviews | |---|---|---| | **Action1** | 7.7/10 | 101 | | **Kaseya VSA** | N/A | N/A | #### Generative AI - Autonomous Endpoint Management | Feature | Action1 | Kaseya VSA | |---|---|---| | **Behavioral Analysis** | 5.2 (60 reviews) | Not enough data | | **Adaptive** | 5.6 (60 reviews) | Not enough data | | **Predictive** | 5.3 (59 reviews) | Not enough data | #### Monitoring and Management - Autonomous Endpoint Management | Feature | Action1 | Kaseya VSA | |---|---|---| | **Patch Management** | 9.6 (92 reviews) | Not enough data | | **Oversees** | 9.1 (70 reviews) | Not enough data | | **Self-Healing** | 6.7 (60 reviews) | Not enough data | | **Centralized Dashboard** | 9.4 (84 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **Kaseya VSA** | 7.5/10 | 77 | #### Incident Management | Feature | Action1 | Kaseya VSA | |---|---|---| | **Automate Ticket Routing** | Not enough data | 7.9 (58 reviews) | | **Ticket Prioritization** | Not enough data | 8.0 (57 reviews) | | **Ticket Notifications** | Not enough data | 8.0 (60 reviews) | | **Knowledge Base** | Not enough data | 7.3 (59 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 7.6 (54 reviews) | #### Reporting | Feature | Action1 | Kaseya VSA | |---|---|---| | **Dashboards** | Not enough data | 7.3 (68 reviews) | | **Time Tracking** | Not enough data | 6.8 (55 reviews) | | **Surveys** | Not enough data | 6.5 (50 reviews) | #### Access & Usability | Feature | Action1 | Kaseya VSA | |---|---|---| | **Mobile** | Not enough data | 6.5 (53 reviews) | | **Self Service** | Not enough data | 7.6 (55 reviews) | | **Active Directory** | Not enough data | 7.9 (57 reviews) | | **Multi-Channel Access** | Not enough data | 8.0 (49 reviews) | #### Agentic AI - Service Desk | Feature | Action1 | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **Kaseya VSA** | N/A | N/A | #### System Control | Feature | Action1 | Kaseya VSA | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Action1 | Kaseya VSA | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Action1 | Kaseya VSA | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **Kaseya VSA** | 7.8/10 | 134 | #### Analysis | Feature | Action1 | Kaseya VSA | |---|---|---| | **Threat Detection** | Not enough data | 7.3 (86 reviews) | #### Platform | Feature | Action1 | Kaseya VSA | |---|---|---| | **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | | **Remote Access** | Not enough data | 8.4 (123 reviews) | | **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | | **Asset Tracking** | Not enough data | 8.3 (112 reviews) | | **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | #### Security | Feature | Action1 | Kaseya VSA | |---|---|---| | **Endpoint Protection** | Not enough data | 7.8 (97 reviews) | | **Patch Management** | Not enough data | 8.2 (120 reviews) | | **Disaster Recovery** | Not enough data | Feature Not Available | | **Service Management** | Not enough data | 8.0 (104 reviews) | | **Workflow Management** | Not enough data | 7.6 (94 reviews) | #### Agentic AI - Enterprise IT Management | Feature | Action1 | Kaseya VSA | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **Action1** | 8.1/10 | 406 | | **Kaseya VSA** | N/A | N/A | #### Administration | Feature | Action1 | Kaseya VSA | |---|---|---| | **Usage Information** | 8.6 (357 reviews) | Not enough data | | **Integrations** | 7.7 (325 reviews) | Not enough data | | **Diagnostics** | 8.4 (344 reviews) | Not enough data | | **Session Recording** | Feature Not Available | Not enough data | | **Session Transfer** | Feature Not Available | Not enough data | | **Unattended Access** | 9.0 (368 reviews) | Not enough data | | **File Sharing** | Feature Not Available | Not enough data | #### Platform | Feature | Action1 | Kaseya VSA | |---|---|---| | **Cross-Platform Access** | 7.8 (326 reviews) | Not enough data | | **Mobile Device Access** | 5.4 (310 reviews) | Not enough data | | **Applications Management** | 9.0 (357 reviews) | Not enough data | | **Remote Device Control** | 9.1 (374 reviews) | Not enough data | #### Security | Feature | Action1 | Kaseya VSA | |---|---|---| | **Remote Wipe** | 6.9 (308 reviews) | Not enough data | | **Device Management** | 8.7 (344 reviews) | Not enough data | | **Device Enrollment** | Feature Not Available | Not enough data | --- ## Categories **Shared Categories (3):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support) **Unique to Action1 (3):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem) **Unique to Kaseya VSA (2):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Action1 | Kaseya VSA | |---|---|---| | **Small-Business** | 38.9% | 52.2% | | **Mid-Market** | 58.4% | 41.7% | | **Enterprise** | 2.7% | 6.1% | ### By Industry #### Action1 - **Information Technology and Services:** 10.1% - **Manufacturing:** 7.7% - **Computer & Network Security:** 7.1% - **Primary/Secondary Education:** 5.8% - **Education Management:** 4.3% - **Financial Services:** 3.5% - **Non-Profit Organization Management:** 3.5% - **Construction:** 3.3% - **Hospital & Health Care:** 3.3% - **Computer Software:** 3.1% - **Other:** 48.2% #### Kaseya VSA - **Information Technology and Services:** 37.0% - **Computer & Network Security:** 9.3% - **Computer Networking:** 2.6% - **Primary/Secondary Education:** 2.6% - **Financial Services:** 2.3% - **Consulting:** 1.9% - **Banking:** 1.9% - **Computer Software:** 1.9% - **Construction:** 1.9% - **Accounting:** 1.6% - **Other:** 37.0% --- ## Alternatives ### Alternatives to Action1 - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1117 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (781 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3991 reviews) - [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) — 4.6/5 stars (411 reviews) - [Automox](https://www.g2.com/products/automox/reviews) — 4.5/5 stars (298 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews) - [Patch My PC](https://www.g2.com/products/patch-my-pc/reviews) — 4.8/5 stars (734 reviews) ### Alternatives to Kaseya VSA - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (557 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1117 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3991 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) --- ## Top Discussions ### Action1 - Title: [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) — 1 comment > **Top comment:** "what stands out most to me is how easy it is to manage remote endpoints without needing on‑prem infrastructure or a VPN, and how reliable the automated..." - Title: [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) — 1 comment *(includes official response)* > **Top comment:** "Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with..." - Title: [Asking for patch management](https://www.g2.com/discussions/asking-for-patch-management) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hey Van, thanks for reaching out. I'm here to assist you. 1. Absolutely, with Action1, you can customize patching policies according to your requirements,..." ### Kaseya VSA - Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..." - Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..." - Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..." - Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..." - Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/action1-vs-kaseya-vsa)