# Action1 vs Kaseya VSA Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Action1 excels in user experience, with a notably intuitive interface that simplifies integration and management. Users appreciate its ability to provide enterprise-level patch management and endpoint visibility, making it a reliable choice for organizations looking for efficiency.
- **According to verified reviews** , Kaseya VSA is recognized for its robust remote management and automation features, which users find beneficial for monitoring devices and pushing updates. However, some users mention that it can struggle with specific workflow needs, indicating potential configuration challenges.
- **Users say** that Action1's implementation process is quick and straightforward, with many highlighting the ease of setup and the effectiveness of its automation and reporting capabilities. This has made it a favorite among mid-market companies seeking a dependable solution.
- **Reviewers mention** that Kaseya VSA has a strong focus on remote monitoring and management, with users praising its excellent interface and training resources. However, its overall satisfaction ratings are lower compared to Action1, suggesting that it may not meet all user expectations consistently.
- **G2 reviewers highlight** Action1's comprehensive feature set, including customizable scripts and remote desktop capabilities, which enhance its functionality as a one-stop shop for endpoint management. This versatility is a significant draw for users looking for a multifaceted solution.
- **According to recent user feedback** , while Kaseya VSA has received praise for its performance in specific areas like remote access and screen sharing, it still faces challenges in overall user satisfaction and support quality compared to Action1, which is noted for its dependable service and positive user experiences.



| | Action1 | Kaseya VSA | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,184 | 327 | 
| **Largest Market Segment** | Mid-Market (58.6% of reviews) | Small-Business (52.4% of reviews) | 
| **Entry Level Price** | Starting at $0.00 200 endpoints FREE forever | standard | 

---
## Top Pros & Cons

### Action1

Pros:
- Ease of Use (375 reviews)
- Patch Management (330 reviews)

Cons:
- Missing Features (171 reviews)
- Remote Access Issues (111 reviews)

### Kaseya VSA

Pros:
- Ease of Use (7 reviews)
- Automation (6 reviews)

Cons:
- Missing Features (4 reviews)
- Connection Issues (3 reviews)

---
## Ratings Comparison
| Rating | Action1 | Kaseya VSA | 
|---|---|---|
  | **Meets Requirements** | 9.3 (954 reviews) | 8.3 (258 reviews) | 
  | **Ease of Use** | 9.5 (973 reviews) | 7.6 (266 reviews) | 
  | **Ease of Setup** | 9.7 (964 reviews) | 7.2 (220 reviews) | 
  | **Ease of Admin** | 9.5 (821 reviews) | 7.9 (218 reviews) | 
  | **Quality of Support** | 9.3 (689 reviews) | 7.4 (247 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (755 reviews) | 7.7 (210 reviews) | 
  | **Product Direction (% positive)** | 9.8 (914 reviews) | 7.4 (258 reviews) | 

---
## Pricing

### Action1

#### Entry-Level Pricing

Plan: First 200 Endpoints Free - No Feature Limits

Price: Starting at $0.00 200 endpoints FREE forever

Description: First 200 endpoints are free forever. Scale as needed. 
To request the quote, please fill out the form on the company's website.

Key Features:
- Third-Party Patching
- Cross-OS Patching
- Vulnerability Management & Remediation

[Learn more about Action1](https://www.g2.com/products/action1/reviews)

#### Free Trial

Yes

### Kaseya VSA

#### Entry-Level Pricing

Plan: Kaseya VSA Pricing

Price: standard

Description: Full featured solution for IT departments and MSPs.

Key Features:
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management

[Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Patch Management

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 9.6/10 | 13 |
| **Kaseya VSA** | N/A | N/A |

#### Additional Functionality

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Patch Prioritization** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Network Wide Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | 9.0 (5 reviews) | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Remote Update/Installation** | 9.4 (9 reviews) | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Automatic Patch Deployment** | 10.0 (5 reviews) | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Patch Testing** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Automatic Scans** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Patch Management** | 10.0 (10 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 

### Vulnerability Management

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |

#### Additional Functionality

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Certificate Assessment** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Automated Containment** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 
| **Penetration Testing** | Not enough data | Not enough data | 
| **Runtime Container Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Vulnerability Management** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Vulnerability Assessment** | Not enough data | Not enough data | 
| **Asset Tagging** | Not enough data | Not enough data | 
| **Assessment Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Vulnerability/Threat Prioritization** | Not enough data | Not enough data | 
| **Vulnerability Protection** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **SQL Injections** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 7.8/10 | 505 |
| **Kaseya VSA** | 8.2/10 | 124 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Device Management** | 9.1 (407 reviews) | 8.3 (122 reviews) ✓ Verified | 
| **Asset Management** | 8.9 (171 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.4 (111 reviews) | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Mobile Device Management** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Remote Monitoring** | 8.9 (388 reviews) | 8.6 (119 reviews) ✓ Verified | 
| **Asset Tracking** | 8.0 (370 reviews) | 7.8 (113 reviews) | 
| **Application Deployment** | 9.0 (417 reviews) | 7.7 (114 reviews) ✓ Verified | 
| **Patch Management** | 9.7 (475 reviews) | 8.1 (118 reviews) ✓ Verified | 
| **Asset Tracking** | 7.7 (112 reviews) | Not enough data | 
| **Deployment Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Remediation Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Help Desk Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Workflow Management** | 7.9 (103 reviews) | Not enough data | 

#### Service Management

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Remote Access** | 8.1 (384 reviews) | 8.5 (119 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | 7.1 (101 reviews) | Not enough data | 
| **Ticketing** | 5.0 (93 reviews) | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (129 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (102 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (107 reviews) | Not enough data | 
| **Adaptive Learning** | 5.8 (98 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (98 reviews) | Not enough data | 
| **Proactive Assistance** | 6.1 (105 reviews) | Not enough data | 
| **Decision Making** | 6.3 (107 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Build Automation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Anti Virus** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Backup and Recovery** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Automatic Backup** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **For MSPs** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-time Alerts** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Network Security** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 8.2/10 | 439 |
| **Kaseya VSA** | 7.4/10 | 113 |

#### Administration

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Screen Sharing** | 8.4 (365 reviews) | 8.8 (106 reviews) | 
| **File Sharing** | Feature Not Available | 8.0 (101 reviews) | 
| **Session Recording** | Feature Not Available | 7.8 (91 reviews) | 
| **Unattended Remote Access** | 9.1 (386 reviews) | 8.6 (107 reviews) | 
| **Multi - Session Handling** | 7.6 (325 reviews) | 8.2 (94 reviews) | 
| **Multi-Monitor Support** | 8.2 (349 reviews) | 7.8 (99 reviews) | 

#### Maintenance

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Remote Reboot** | 9.1 (389 reviews) | 8.7 (102 reviews) | 
| **Remote Printing** | Feature Not Available | 7.1 (84 reviews) | 

#### Communication 

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Text Chat** | Feature Not Available | 7.3 (93 reviews) | 
| **VoIP** | Feature Not Available | 5.4 (79 reviews) | 
| **Video Conference Call** | Feature Not Available | 5.6 (78 reviews) | 
| **Screen Annotations** | Feature Not Available | 6.6 (77 reviews) | 

#### Security

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Data Encryption** | 8.0 (318 reviews) | 7.4 (81 reviews) | 
| **Compliance** | 8.8 (343 reviews) | 7.7 (88 reviews) | 

#### Device Support

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Mobile Device Access** | 6.2 (317 reviews) | 6.1 (82 reviews) | 
| **Multi-Platform Support** | 7.0 (327 reviews) | 7.6 (94 reviews) | 
| **Cross-Platform** | Feature Not Available | 7.5 (93 reviews) | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Reporting** | 8.6 (373 reviews) | 7.7 (98 reviews) | 

#### Additional Functionality

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |

#### Generative AI

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 7.8/10 | 128 |
| **Kaseya VSA** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Behavioral Analysis** | 5.3 (61 reviews) | Not enough data | 
| **Adaptive** | 5.7 (61 reviews) | Not enough data | 
| **Predictive** | 5.4 (60 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Patch Management** | 9.7 (115 reviews) | Not enough data | 
| **Oversees** | 9.1 (76 reviews) | Not enough data | 
| **Self-Healing** | 6.7 (61 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.5 (99 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Kaseya VSA** | 7.5/10 | 77 |

#### Incident Management

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 7.9 (58 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.0 (57 reviews) | 
| **Ticket Notifications** | Not enough data | 8.0 (60 reviews) | 
| **Knowledge Base** | Not enough data | 7.3 (59 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 7.6 (54 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Dashboards** | Not enough data | 7.3 (68 reviews) | 
| **Time Tracking** | Not enough data | 6.8 (55 reviews) | 
| **Surveys** | Not enough data | 6.5 (50 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Mobile** | Not enough data | 6.5 (53 reviews) | 
| **Self Service** | Not enough data | 7.6 (55 reviews) | 
| **Active Directory** | Not enough data | 7.9 (57 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.0 (49 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |

#### System Control

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **Kaseya VSA** | 7.8/10 | 135 |

#### Analysis

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Threat Detection** | Not enough data | 7.3 (86 reviews) | 

#### Platform

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | 
| **Remote Access** | Not enough data | 8.3 (124 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | 
| **Asset Tracking** | Not enough data | 8.3 (113 reviews) | 
| **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Security

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 7.7 (98 reviews) | 
| **Patch Management** | Not enough data | 8.2 (121 reviews) | 
| **Disaster Recovery** | Not enough data | Feature Not Available | 
| **Service Management** | Not enough data | 8.0 (104 reviews) | 
| **Workflow Management** | Not enough data | 7.6 (94 reviews) | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **License Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Audit Trail** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **IT Reporting** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Issue Auditing** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 8.2/10 | 451 |
| **Kaseya VSA** | N/A | N/A |

#### Administration

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Usage Information** | 8.6 (378 reviews) | Not enough data | 
| **Active Directory Integration** | 7.8 (335 reviews) | Not enough data | 
| **Diagnostics** | 8.5 (358 reviews) | Not enough data | 
| **Session Recording** | Feature Not Available | Not enough data | 
| **Session Transfer** | Feature Not Available | Not enough data | 
| **Unattended Access** | 9.1 (393 reviews) | Not enough data | 
| **File Sharing** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Cross-Platform Access** | 7.8 (343 reviews) | Not enough data | 
| **Mobile Device Access** | 5.4 (315 reviews) | Not enough data | 
| **Applications Management** | 9.1 (393 reviews) | Not enough data | 
| **Remote Access/Control** | 9.2 (402 reviews) | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Multiple Monitor Access** | Not enough data | Not enough data | 

#### Security

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Remote Wipe** | 6.9 (312 reviews) | Not enough data | 
| **Device Management** | 8.8 (365 reviews) | Not enough data | 
| **Device Enrollment** | Feature Not Available | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Print Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Action1 | Kaseya VSA | 
|---|---|---|
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Desktop Virtualization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Secure Login** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **Diagnostics Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to Action1 (3):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)

**Unique to Kaseya VSA (2):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Action1 | Kaseya VSA | 
|---|---|---|
| **Small-Business** | 38.6% | 52.4% | 
| **Mid-Market** | 58.6% | 41.5% | 
| **Enterprise** | 2.8% | 6.1% | 

### By Industry

#### Action1

- **Information Technology and Services:** 10.2%
- **Manufacturing:** 7.7%
- **Computer & Network Security:** 7.3%
- **Primary/Secondary Education:** 6.1%
- **Education Management:** 4.1%
- **Financial Services:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Construction:** 3.3%
- **Non-Profit Organization Management:** 3.3%
- **Computer Software:** 3.0%
- **Other:** 47.6%

#### Kaseya VSA

- **Information Technology and Services:** 36.9%
- **Computer & Network Security:** 9.6%
- **Computer Networking:** 2.6%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.2%
- **Consulting:** 1.9%
- **Banking:** 1.9%
- **Computer Software:** 1.9%
- **Construction:** 1.9%
- **Accounting:** 1.6%
- **Other:** 36.9%

---
## Alternatives

### Alternatives to Action1

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5030 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1245 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1133 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (795 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) — 4.6/5 stars (428 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4158 reviews)
- [Automox](https://www.g2.com/products/automox/reviews) — 4.5/5 stars (317 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (538 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (563 reviews)

### Alternatives to Kaseya VSA

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1245 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5030 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (563 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.5/5 stars (125 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1133 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4158 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (538 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (360 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1349 reviews)
- [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews)

---
## Top Discussions

### Action1

- Title: [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) — 1 comment
  > **Top comment:** "what stands out most to me is how easy it is to manage remote endpoints without needing on‑prem infrastructure or a VPN, and how reliable the automated..."
- Title: [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with..."
- Title: [Asking for patch management](https://www.g2.com/discussions/asking-for-patch-management) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hey Van, thanks for reaching out. I'm here to assist you.
1.  Absolutely, with Action1, you can customize patching policies according to your requirements,..."

### Kaseya VSA

- Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..."
- Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..."
- Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..."
- Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..."
- Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/action1-vs-kaseya-vsa)