# Action1 vs ISL Online Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Action1 excels in user satisfaction, boasting a higher overall score compared to ISL Online. Users appreciate its intuitive interface and automation features, which allow for hands-free management of updates, making it a reliable choice for keeping systems secure.
- **Users say** that Action1's implementation process is notably quick and straightforward, with many highlighting the ease of setting up automations for critical updates. In contrast, ISL Online, while dependable, has received feedback indicating that it may not be as seamless in onboarding new users.
- **Reviewers mention** that Action1 offers a robust patch management solution, with features like custom scripts and a variety of predefined options that enhance its functionality. ISL Online, on the other hand, is praised for its great pricing and unlimited machine access per technician, but it may lack some of the advanced automation capabilities found in Action1.
- **According to verified reviews** , Action1 shines in its support quality, with users noting a strong partnership in business operations. ISL Online also receives positive remarks for customer service, but some users feel that Action1's support is slightly more responsive and effective.
- **Users highlight** that Action1's features for unattended remote access and remote rebooting are particularly strong, making it a preferred choice for IT teams needing efficient remote management. ISL Online, while effective, has received mixed feedback on its multi-session handling capabilities, which some users find less robust.
- **G2 reviewers indicate** that Action1's focus on mid-market solutions aligns well with its user base, while ISL Online is more favored by small businesses. This distinction may influence the choice for buyers depending on their organizational size and specific needs.



| | Action1 | ISL Online | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,032 | 593 | 
| **Largest Market Segment** | Mid-Market (58.4% of reviews) | Small-Business (51.5% of reviews) | 
| **Entry Level Price** | Starting at $0.00 200 endpoints FREE forever | $16.90 | 

---
## Top Pros & Cons

### Action1

Pros:
- Ease of Use (375 reviews)
- Patch Management (330 reviews)

Cons:
- Missing Features (171 reviews)
- Remote Access Issues (111 reviews)

### ISL Online

Pros:
- Ease of Use (52 reviews)
- Customer Support (26 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Connection Issues (9 reviews)

---
## Ratings Comparison
| Rating | Action1 | ISL Online | 
|---|---|---|
  | **Meets Requirements** | 9.3 (834 reviews) | 8.9 (484 reviews) | 
  | **Ease of Use** | 9.5 (854 reviews) | 9.3 (517 reviews) | 
  | **Ease of Setup** | 9.6 (845 reviews) | 9.1 (456 reviews) | 
  | **Ease of Admin** | 9.5 (742 reviews) | 9.0 (395 reviews) | 
  | **Quality of Support** | 9.3 (599 reviews) | 9.1 (448 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (679 reviews) | 9.1 (378 reviews) | 
  | **Product Direction (% positive)** | 9.9 (816 reviews) | 9.3 (482 reviews) | 

---
## Pricing

### Action1

#### Entry-Level Pricing

Plan: First 200 Endpoints Free - No Feature Limits

Price: Starting at $0.00 200 endpoints FREE forever

Description: First 200 endpoints are free forever. Scale as needed. 
To request the quote, please fill out the form on the company's website.

Key Features:
- Third-Party Patching
- Cross-OS Patching
- Vulnerability Management & Remediation

[Learn more about Action1](https://www.g2.com/products/action1/reviews)

#### Free Trial

Yes

### ISL Online

#### Entry-Level Pricing

Plan: Starter

Price: $16.90

Key Features:
- 1 Licensed User
- 10 Managed Devices
- Mobile Device Support

[Browse all 5 editions](https://www.g2.com/products/isl-online/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 7.6/10 | 430 |
| **ISL Online** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Device Management** | 9.1 (369 reviews) | Not enough data | 
| **Asset Management** | 8.7 (133 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 8.3 (101 reviews) | Not enough data | 

#### Monitoring and Management

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Remote Monitoring** | 8.9 (360 reviews) | Not enough data | 
| **Asset Tracking** | 8.0 (352 reviews) | Not enough data | 
| **Application Deployment** | 9.0 (377 reviews) | Not enough data | 
| **Patch Management** | 9.6 (419 reviews) | Not enough data | 
| **Asset Tracking** | 7.5 (104 reviews) | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Workflow Management** | 7.9 (97 reviews) | Not enough data | 

#### Service Management

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Remote Access** | 8.1 (363 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | 6.9 (95 reviews) | Not enough data | 
| **Ticketing** | 4.9 (90 reviews) | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (113 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (99 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (99 reviews) | Not enough data | 
| **Adaptive Learning** | 5.8 (95 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.6 (95 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (99 reviews) | Not enough data | 
| **Decision Making** | 6.0 (99 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 8.2/10 | 408 |
| **ISL Online** | 8.2/10 | 389 |

#### Administration

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Screen Sharing** | 8.4 (356 reviews) | 9.1 (355 reviews) | 
| **File Sharing** | Feature Not Available | 8.6 (342 reviews) | 
| **Session Recording** | Feature Not Available | 8.3 (314 reviews) | 
| **Unattended Remote Access** | 9.0 (372 reviews) | 8.8 (348 reviews) | 
| **Multi - Session Handling** | 7.5 (321 reviews) | 8.7 (321 reviews) | 
| **Multi-Monitor Support** | 8.1 (343 reviews) | 8.7 (330 reviews) | 

#### Maintenance

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Remote Reboot** | 9.1 (372 reviews) | 8.8 (328 reviews) | 
| **Remote Printing** | Feature Not Available | 7.8 (287 reviews) | 

#### Communication 

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Text Chat** | Feature Not Available | 7.8 (315 reviews) | 
| **VoIP** | Feature Not Available | 6.9 (274 reviews) | 
| **Video Conference Call** | Feature Not Available | 7.0 (270 reviews) | 
| **Screen Annotations** | Feature Not Available | 7.8 (290 reviews) | 

#### Security

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Data Encryption** | 7.9 (313 reviews) | 8.3 (296 reviews) | 
| **Compliance** | 8.7 (334 reviews) | 8.4 (294 reviews) | 

#### Device Support

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Mobile Device Access** | 6.1 (313 reviews) | 7.8 (303 reviews) | 
| **Multi-Platform Support** | 7.0 (321 reviews) | 8.4 (316 reviews) | 
| **Cross-Platform** | Feature Not Available | 8.4 (312 reviews) | 

#### Performance

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Reporting** | 8.6 (359 reviews) | 8.0 (292 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **ISL Online** | N/A | N/A |

#### Generative AI

| Feature | Action1 | ISL Online | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 7.6/10 | 97 |
| **ISL Online** | N/A | N/A |

#### Generative AI - Autonomous Endpoint Management

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Behavioral Analysis** | 5.1 (58 reviews) | Not enough data | 
| **Adaptive** | 5.6 (59 reviews) | Not enough data | 
| **Predictive** | 5.3 (58 reviews) | Not enough data | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Patch Management** | 9.6 (88 reviews) | Not enough data | 
| **Oversees** | 9.1 (69 reviews) | Not enough data | 
| **Self-Healing** | 6.7 (59 reviews) | Not enough data | 
| **Centralized Dashboard** | 9.4 (83 reviews) | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Action1** | N/A | N/A |
| **ISL Online** | N/A | N/A |

#### System Control

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Action1** | 8.1/10 | 393 |
| **ISL Online** | 8.4/10 | 295 |

#### Administration

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Usage Information** | 8.5 (350 reviews) | 8.8 (249 reviews) | 
| **Integrations** | 7.7 (320 reviews) | 8.3 (231 reviews) | 
| **Diagnostics** | 8.4 (339 reviews) | 8.2 (233 reviews) | 
| **Session Recording** | Feature Not Available | 8.3 (231 reviews) | 
| **Session Transfer** | Feature Not Available | 8.6 (233 reviews) | 
| **Unattended Access** | 9.0 (361 reviews) | 8.7 (264 reviews) | 
| **File Sharing** | Feature Not Available | 8.7 (255 reviews) | 

#### Platform

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Cross-Platform Access** | 7.7 (322 reviews) | 8.5 (249 reviews) | 
| **Mobile Device Access** | 5.3 (306 reviews) | 7.9 (242 reviews) | 
| **Applications Management** | 8.9 (349 reviews) | 8.2 (228 reviews) | 
| **Remote Device Control** | 9.1 (367 reviews) | 9.1 (263 reviews) | 

#### Security

| Feature | Action1 | ISL Online | 
|---|---|---|
| **Remote Wipe** | 6.8 (306 reviews) | 7.7 (200 reviews) | 
| **Device Management** | 8.7 (337 reviews) | 8.2 (221 reviews) | 
| **Device Enrollment** | Feature Not Available | 8.2 (216 reviews) | 

---
## Categories
**Shared Categories (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to Action1 (4):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem)



---
## Reviewer Demographics

### By Company Size

| Segment | Action1 | ISL Online | 
|---|---|---|
| **Small-Business** | 38.8% | 51.5% | 
| **Mid-Market** | 58.4% | 25.1% | 
| **Enterprise** | 2.8% | 23.3% | 

### By Industry

#### Action1

- **Information Technology and Services:** 10.0%
- **Manufacturing:** 7.7%
- **Computer & Network Security:** 7.3%
- **Primary/Secondary Education:** 5.7%
- **Education Management:** 4.1%
- **Financial Services:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Non-Profit Organization Management:** 3.4%
- **Construction:** 3.2%
- **Computer Software:** 2.9%
- **Other:** 48.6%

#### ISL Online

- **Information Technology and Services:** 16.7%
- **Computer & Network Security:** 14.7%
- **Consulting:** 10.0%
- **Computer Software:** 8.3%
- **Computer Networking:** 3.4%
- **Accounting:** 3.3%
- **Computer Hardware:** 2.4%
- **Automotive:** 2.0%
- **Government Administration:** 1.6%
- **Higher Education:** 1.6%
- **Other:** 36.1%

---
## Alternatives

### Alternatives to Action1

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1135 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3938 reviews)
- [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) — 4.6/5 stars (407 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Automox](https://www.g2.com/products/automox/reviews) — 4.5/5 stars (288 reviews)
- [Patch My PC](https://www.g2.com/products/patch-my-pc/reviews) — 4.8/5 stars (730 reviews)

### Alternatives to ISL Online

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3938 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (693 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (637 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)

---
## Top Discussions

### Action1

- Title: [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) — 1 comment
  > **Top comment:** "what stands out most to me is how easy it is to manage remote endpoints without needing on‑prem infrastructure or a VPN, and how reliable the automated..."
- Title: [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with..."
- Title: [Asking for patch management](https://www.g2.com/discussions/asking-for-patch-management) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hey Van, thanks for reaching out. I'm here to assist you.
1.  Absolutely, with Action1, you can customize patching policies according to your requirements,..."

### ISL Online

- Title: [How do you use file sharing in a normal support session?](https://www.g2.com/discussions/27017-how-do-you-use-file-sharing-in-a-normal-support-session) — 2 comments
  > **Top comment:** "on the top of the screen you have the option sharing file , as you click send file it will send the file while displaying the transfer and by default will..."
- Title: [Can I access unattended computers?](https://www.g2.com/discussions/can-i-access-unattended-computers) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. ISL Online license includes remote support and remote access software. You can either connect with your client by giving them a session code or..."
- Title: [Is ISL Light secure?](https://www.g2.com/discussions/is-isl-light-secure) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "At ISL Online we’re obsessed with keeping your data safe and secure. Our information security management systems are based on the globally recognized ISO/IEC..."
- Title: [How many remote users can I support with one license?](https://www.g2.com/discussions/how-many-remote-users-can-i-support-with-one-license) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "With one license you can support an unlimited number of users, connect to an unlimited number of remote computers, install ISL Light on an unlimited number..."
- Title: [How does your pricing work?](https://www.g2.com/discussions/how-does-your-pricing-work) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We offer a unique licensing model, which doesn’t limit the number of users, installations or clients you support. Each ISL Online license includes mobile..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/action1-vs-isl-online)