# Action1 vs HCL BigFix Comparison --- ## AI Generated Summary - **G2 reviewers report** that Action1 excels in user experience, with an intuitive interface that simplifies patch management across multiple endpoints. Users appreciate the automation features, stating, "Once you set up Automations it is almost hands free," which significantly reduces the time spent on manual updates. - **Users say** HCL BigFix is a strong contender in the patch management space, particularly for larger organizations. Reviewers highlight its "near-real-time reporting, automation, and scalability," which enhance system uptime and security posture, making it a reliable choice for enterprise-level needs. - **According to verified reviews** , Action1's ease of setup is a standout feature, with many users praising the quick onboarding process. One user noted, "The intuitive interface makes it easy to manage patches," which contributes to a smoother implementation experience compared to HCL BigFix. - **Reviewers mention** that while HCL BigFix is effective for compliance and patching, some users find it less user-friendly, with a few noting challenges in configuration. This contrasts with Action1, where users feel empowered to write custom scripts and utilize a variety of predefined options. - **Users highlight** that Action1's strong market presence is reflected in its recent activity, with 170 reviews in the last 90 days compared to HCL BigFix's 4. This suggests a more engaged user base and a product that is continuously evolving based on user feedback. - **According to recent feedback** , both products receive high marks for support quality, but Action1 edges out with a slightly higher satisfaction score. Users appreciate the responsiveness and helpfulness of Action1's support team, which enhances the overall user experience. | | Action1 | HCL BigFix | |---|---|---| | **Star Rating** | 4.9 out of 5 | 4.5 out of 5 | | **Total Reviews** | 1,040 | 88 | | **Largest Market Segment** | Mid-Market (58.4% of reviews) | Enterprise (36.9% of reviews) | | **Entry Level Price** | Starting at $0.00 200 endpoints FREE forever | No pricing available | --- ## Top Pros & Cons ### Action1 Pros: - Ease of Use (339 reviews) - Patch Management (330 reviews) Cons: - Missing Features (144 reviews) - Remote Access Issues (108 reviews) ### HCL BigFix Pros: - Automation (1 reviews) - Centralized Management (1 reviews) Cons: - Complexity (1 reviews) - Learning Curve (1 reviews) --- ## Ratings Comparison | Rating | Action1 | HCL BigFix | |---|---|---| | **Meets Requirements** | 9.3 (840 reviews) | 9.3 (63 reviews) | | **Ease of Use** | 9.5 (860 reviews) | 8.4 (63 reviews) | | **Ease of Setup** | 9.6 (851 reviews) | 7.8 (33 reviews) | | **Ease of Admin** | 9.5 (742 reviews) | 8.3 (31 reviews) | | **Quality of Support** | 9.3 (603 reviews) | 9.2 (57 reviews) | | **Has the product been a good partner in doing business?** | 9.6 (679 reviews) | 9.0 (31 reviews) | | **Product Direction (% positive)** | 9.9 (821 reviews) | 9.6 (58 reviews) | --- ## Pricing ### Action1 #### Entry-Level Pricing Plan: First 200 Endpoints Free - No Feature Limits Price: Starting at $0.00 200 endpoints FREE forever Description: First 200 endpoints are free forever. Scale as needed. To request the quote, please fill out the form on the company's website. Key Features: - Third-Party Patching - Cross-OS Patching - Vulnerability Management & Remediation [Learn more about Action1](https://www.g2.com/products/action1/reviews) #### Free Trial Yes ### HCL BigFix #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Action1** | 7.6/10 | 433 | | **HCL BigFix** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Action1 | HCL BigFix | |---|---|---| | **Device Management** | 9.1 (371 reviews) | Not enough data | | **Asset Management** | 8.7 (135 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.3 (101 reviews) | Not enough data | #### Monitoring and Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Remote Monitoring** | 8.9 (362 reviews) | Not enough data | | **Asset Tracking** | 8.0 (353 reviews) | Not enough data | | **Application Deployment** | 9.0 (380 reviews) | Not enough data | | **Patch Management** | 9.7 (421 reviews) | Not enough data | | **Asset Tracking** | 7.5 (104 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Action1 | HCL BigFix | |---|---|---| | **Workflow Management** | 7.9 (97 reviews) | Not enough data | #### Service Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Remote Access** | 8.1 (364 reviews) | Not enough data | | **Service Management (Issue Prioritization)** | 6.9 (95 reviews) | Not enough data | | **Ticketing** | 4.9 (90 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Action1 | HCL BigFix | |---|---|---| | **Autonomous Task Execution** | 7.3 (114 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (99 reviews) | Not enough data | | **Cross-system Integration** | 7.1 (99 reviews) | Not enough data | | **Adaptive Learning** | 5.8 (95 reviews) | Not enough data | | **Natural Language Interaction** | 5.6 (95 reviews) | Not enough data | | **Proactive Assistance** | 5.9 (99 reviews) | Not enough data | | **Decision Making** | 6.0 (99 reviews) | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **HCL BigFix** | N/A | N/A | #### Scope | Feature | Action1 | HCL BigFix | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | Not enough data | | **Multi-OS Support** | Not enough data | Not enough data | #### Security | Feature | Action1 | HCL BigFix | |---|---|---| | **Reporting and Alerts** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **Remote Wiping** | Not enough data | Not enough data | #### Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Device Enrollment** | Not enough data | Not enough data | | **Device Configuration** | Not enough data | Not enough data | | **Device Compliance** | Not enough data | Not enough data | | **Usage Information** | Not enough data | Not enough data | | **Data Separation** | Not enough data | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | Action1 | HCL BigFix | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Action1** | 8.2/10 | 408 | | **HCL BigFix** | N/A | N/A | #### Administration | Feature | Action1 | HCL BigFix | |---|---|---| | **Screen Sharing** | 8.4 (356 reviews) | Not enough data | | **File Sharing** | Feature Not Available | Not enough data | | **Session Recording** | Feature Not Available | Not enough data | | **Unattended Remote Access** | 9.0 (372 reviews) | Not enough data | | **Multi - Session Handling** | 7.5 (321 reviews) | Not enough data | | **Multi-Monitor Support** | 8.1 (343 reviews) | Not enough data | #### Maintenance | Feature | Action1 | HCL BigFix | |---|---|---| | **Remote Reboot** | 9.1 (372 reviews) | Not enough data | | **Remote Printing** | Feature Not Available | Not enough data | #### Communication | Feature | Action1 | HCL BigFix | |---|---|---| | **Text Chat** | Feature Not Available | Not enough data | | **VoIP** | Feature Not Available | Not enough data | | **Video Conference Call** | Feature Not Available | Not enough data | | **Screen Annotations** | Feature Not Available | Not enough data | #### Security | Feature | Action1 | HCL BigFix | |---|---|---| | **Data Encryption** | 7.9 (313 reviews) | Not enough data | | **Compliance** | 8.7 (334 reviews) | Not enough data | #### Device Support | Feature | Action1 | HCL BigFix | |---|---|---| | **Mobile Device Access** | 6.1 (313 reviews) | Not enough data | | **Multi-Platform Support** | 7.0 (321 reviews) | Not enough data | | **Cross-Platform** | Feature Not Available | Not enough data | #### Performance | Feature | Action1 | HCL BigFix | |---|---|---| | **Reporting** | 8.6 (359 reviews) | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **HCL BigFix** | N/A | N/A | ### Autonomous Endpoint Management (AEM) | Product | Score | Reviews | |---|---|---| | **Action1** | 7.6/10 | 98 | | **HCL BigFix** | N/A | N/A | #### Generative AI - Autonomous Endpoint Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Behavioral Analysis** | 5.1 (58 reviews) | Not enough data | | **Adaptive** | 5.6 (59 reviews) | Not enough data | | **Predictive** | 5.3 (58 reviews) | Not enough data | #### Monitoring and Management - Autonomous Endpoint Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Patch Management** | 9.6 (89 reviews) | Not enough data | | **Oversees** | 9.1 (69 reviews) | Not enough data | | **Self-Healing** | 6.7 (59 reviews) | Not enough data | | **Centralized Dashboard** | 9.4 (83 reviews) | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **HCL BigFix** | N/A | N/A | #### System Control | Feature | Action1 | HCL BigFix | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Action1 | HCL BigFix | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **Action1** | 8.1/10 | 395 | | **HCL BigFix** | N/A | N/A | #### Administration | Feature | Action1 | HCL BigFix | |---|---|---| | **Usage Information** | 8.5 (351 reviews) | Not enough data | | **Integrations** | 7.7 (320 reviews) | Not enough data | | **Diagnostics** | 8.4 (339 reviews) | Not enough data | | **Session Recording** | Feature Not Available | Not enough data | | **Session Transfer** | Feature Not Available | Not enough data | | **Unattended Access** | 9.0 (362 reviews) | Not enough data | | **File Sharing** | Feature Not Available | Not enough data | #### Platform | Feature | Action1 | HCL BigFix | |---|---|---| | **Cross-Platform Access** | 7.8 (323 reviews) | Not enough data | | **Mobile Device Access** | 5.3 (306 reviews) | Not enough data | | **Applications Management** | 9.0 (351 reviews) | Not enough data | | **Remote Device Control** | 9.1 (368 reviews) | Not enough data | #### Security | Feature | Action1 | HCL BigFix | |---|---|---| | **Remote Wipe** | 6.8 (306 reviews) | Not enough data | | **Device Management** | 8.7 (338 reviews) | Not enough data | | **Device Enrollment** | Feature Not Available | Not enough data | --- ## Categories **Shared Categories (2):** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem) **Unique to Action1 (4):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) **Unique to HCL BigFix (1):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem) --- ## Reviewer Demographics ### By Company Size | Segment | Action1 | HCL BigFix | |---|---|---| | **Small-Business** | 38.8% | 27.4% | | **Mid-Market** | 58.4% | 35.7% | | **Enterprise** | 2.8% | 36.9% | ### By Industry #### Action1 - **Information Technology and Services:** 10.1% - **Manufacturing:** 7.8% - **Computer & Network Security:** 7.2% - **Primary/Secondary Education:** 5.8% - **Education Management:** 4.1% - **Financial Services:** 3.6% - **Hospital & Health Care:** 3.4% - **Non-Profit Organization Management:** 3.4% - **Construction:** 3.3% - **Computer Software:** 2.9% - **Other:** 48.5% #### HCL BigFix - **Information Technology and Services:** 22.6% - **Computer & Network Security:** 15.5% - **Computer Software:** 13.1% - **Financial Services:** 4.8% - **Banking:** 4.8% - **Telecommunications:** 3.6% - **Hospital & Health Care:** 3.6% - **Food & Beverages:** 2.4% - **Electrical/Electronic Manufacturing:** 2.4% - **Oil & Energy:** 2.4% - **Other:** 25.0% --- ## Alternatives ### Alternatives to Action1 - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1150 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1098 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3964 reviews) - [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) — 4.6/5 stars (409 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Automox](https://www.g2.com/products/automox/reviews) — 4.5/5 stars (289 reviews) - [Patch My PC](https://www.g2.com/products/patch-my-pc/reviews) — 4.8/5 stars (733 reviews) ### Alternatives to HCL BigFix - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (266 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1098 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1150 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3964 reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3972 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews) - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) — 4.3/5 stars (742 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews) --- ## Top Discussions ### Action1 - Title: [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) — 1 comment > **Top comment:** "what stands out most to me is how easy it is to manage remote endpoints without needing on‑prem infrastructure or a VPN, and how reliable the automated..." - Title: [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) — 1 comment *(includes official response)* > **Top comment:** "Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with..." - Title: [Asking for patch management](https://www.g2.com/discussions/asking-for-patch-management) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hey Van, thanks for reaching out. I'm here to assist you. 1. Absolutely, with Action1, you can customize patching policies according to your requirements,..." ### HCL BigFix - Title: [What is BigFix HCL?](https://www.g2.com/discussions/what-is-bigfix-hcl) — 3 comments > **Top comment:** "HCL BigFix is the only endpoint management platform that enables IT Operations and Security teams to fully automate discovery, management & remediation" - Title: [can customization guides be easier to understand?](https://www.g2.com/discussions/can-customization-guides-be-easier-to-understand) — 1 comment, 1 upvote > **Top comment:** "These guides are not easy to understand. There is a scope of lot of improvement to improve the guides for users." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/action1-vs-hcl-technologies-hcl-bigfix)