# Action1 vs HCL BigFix Comparison --- ## AI Generated Summary - **G2 reviewers report** that Action1 excels in user experience, particularly highlighting its intuitive interface and ease of setup. Users appreciate how it allows them to manage patch compliance effortlessly, especially for remote and hybrid endpoints without needing a VPN. - **Users say** that HCL BigFix is recognized as a market leader in patch management, with strong capabilities in automation and near-real-time reporting. Reviewers note that it significantly enhances system uptime and security posture, making it a reliable choice for organizations focused on compliance. - **According to verified reviews** , Action1's free tier for up to 200 endpoints is a major draw for mid-market companies, allowing them to leverage powerful features without upfront costs. This flexibility is particularly appealing for smaller teams looking to optimize their endpoint management. - **Reviewers mention** that while HCL BigFix offers robust endpoint management features, some users find it less user-friendly compared to Action1. The feedback indicates that the learning curve can be steeper, which may impact day-to-day usability for teams with limited IT resources. - **G2 reviewers highlight** Action1's ability to run custom PowerShell scripts on any host, which adds a layer of customization that many users find beneficial. This feature, combined with its fast interface, allows for efficient management of updates and vulnerabilities across machines. - **Users express mixed feelings** about HCL BigFix's support quality, noting that while it is generally good, it may not always match the high standards set by Action1. Reviewers appreciate Action1's responsiveness and helpfulness, which enhances their overall satisfaction with the product. | | Action1 | HCL BigFix | |---|---|---| | **Star Rating** | 4.9 out of 5 | 4.5 out of 5 | | **Total Reviews** | 1,099 | 88 | | **Largest Market Segment** | Mid-Market (58.3% of reviews) | Enterprise (36.9% of reviews) | | **Entry Level Price** | Starting at $0.00 200 endpoints FREE forever | No pricing available | --- ## Top Pros & Cons ### Action1 Pros: - Ease of Use (375 reviews) - Patch Management (330 reviews) Cons: - Missing Features (171 reviews) - Remote Access Issues (111 reviews) ### HCL BigFix Pros: - Automation (1 reviews) - Centralized Management (1 reviews) Cons: - Complexity (1 reviews) - Learning Curve (1 reviews) --- ## Ratings Comparison | Rating | Action1 | HCL BigFix | |---|---|---| | **Meets Requirements** | 9.3 (884 reviews) | 9.3 (63 reviews) | | **Ease of Use** | 9.5 (904 reviews) | 8.4 (63 reviews) | | **Ease of Setup** | 9.7 (895 reviews) | 7.8 (33 reviews) | | **Ease of Admin** | 9.5 (750 reviews) | 8.3 (31 reviews) | | **Quality of Support** | 9.3 (635 reviews) | 9.2 (57 reviews) | | **Has the product been a good partner in doing business?** | 9.6 (686 reviews) | 9.0 (31 reviews) | | **Product Direction (% positive)** | 9.8 (854 reviews) | 9.6 (58 reviews) | --- ## Pricing ### Action1 #### Entry-Level Pricing Plan: First 200 Endpoints Free - No Feature Limits Price: Starting at $0.00 200 endpoints FREE forever Description: First 200 endpoints are free forever. Scale as needed. To request the quote, please fill out the form on the company's website. Key Features: - Third-Party Patching - Cross-OS Patching - Vulnerability Management & Remediation [Learn more about Action1](https://www.g2.com/products/action1/reviews) #### Free Trial Yes ### HCL BigFix #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Action1** | 7.7/10 | 461 | | **HCL BigFix** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Action1 | HCL BigFix | |---|---|---| | **Device Management** | 9.1 (384 reviews) | Not enough data | | **Asset Management** | 8.8 (148 reviews) | Not enough data | | **ITIL Policy Compliance** | 8.3 (106 reviews) | Not enough data | #### Monitoring and Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Remote Monitoring** | 8.9 (372 reviews) | Not enough data | | **Asset Tracking** | 8.0 (359 reviews) | Not enough data | | **Application Deployment** | 9.0 (397 reviews) | Not enough data | | **Patch Management** | 9.7 (439 reviews) | Not enough data | | **Asset Tracking** | 7.6 (107 reviews) | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Action1 | HCL BigFix | |---|---|---| | **Workflow Management** | 7.9 (100 reviews) | Not enough data | #### Service Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Remote Access** | 8.0 (370 reviews) | Not enough data | | **Service Management (Issue Prioritization)** | 7.0 (100 reviews) | Not enough data | | **Ticketing** | 4.9 (92 reviews) | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Action1 | HCL BigFix | |---|---|---| | **Autonomous Task Execution** | 7.5 (122 reviews) | Not enough data | | **Multi-step Planning** | 6.9 (101 reviews) | Not enough data | | **Cross-system Integration** | 7.2 (103 reviews) | Not enough data | | **Adaptive Learning** | 5.8 (98 reviews) | Not enough data | | **Natural Language Interaction** | 5.6 (97 reviews) | Not enough data | | **Proactive Assistance** | 6.1 (103 reviews) | Not enough data | | **Decision Making** | 6.1 (103 reviews) | Not enough data | ### Unified Endpoint Management (UEM) | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **HCL BigFix** | N/A | N/A | #### Scope | Feature | Action1 | HCL BigFix | |---|---|---| | **Endpoint Inclusiveness** | Not enough data | Not enough data | | **Multi-OS Support** | Not enough data | Not enough data | #### Security | Feature | Action1 | HCL BigFix | |---|---|---| | **Reporting and Alerts** | Not enough data | Not enough data | | **Endpoint Protection** | Not enough data | Not enough data | | **Remote Wiping** | Not enough data | Not enough data | #### Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Device Enrollment** | Not enough data | Not enough data | | **Device Configuration** | Not enough data | Not enough data | | **Device Compliance** | Not enough data | Not enough data | | **Usage Information** | Not enough data | Not enough data | | **Data Separation** | Not enough data | Not enough data | #### Agentic AI - Unified Endpoint Management (UEM) | Feature | Action1 | HCL BigFix | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **HCL BigFix** | N/A | N/A | #### Asset Inventory | Feature | Action1 | HCL BigFix | |---|---|---| | **Hardware Asset Inventory** | Not enough data | Not enough data | | **Software Asset Inventory** | Not enough data | Not enough data | | **Cloud Asset Inventory** | Not enough data | Not enough data | | **Mobile Asset Inventory** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | #### Generative AI | Feature | Action1 | HCL BigFix | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Central Dashboard** | Not enough data | Not enough data | | **Asset Policy Management** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Action1** | 8.2/10 | 423 | | **HCL BigFix** | N/A | N/A | #### Administration | Feature | Action1 | HCL BigFix | |---|---|---| | **Screen Sharing** | 8.4 (362 reviews) | Not enough data | | **File Sharing** | Feature Not Available | Not enough data | | **Session Recording** | Feature Not Available | Not enough data | | **Unattended Remote Access** | 9.0 (380 reviews) | Not enough data | | **Multi - Session Handling** | 7.6 (325 reviews) | Not enough data | | **Multi-Monitor Support** | 8.2 (348 reviews) | Not enough data | #### Maintenance | Feature | Action1 | HCL BigFix | |---|---|---| | **Remote Reboot** | 9.1 (381 reviews) | Not enough data | | **Remote Printing** | Feature Not Available | Not enough data | #### Communication | Feature | Action1 | HCL BigFix | |---|---|---| | **Text Chat** | Feature Not Available | Not enough data | | **VoIP** | Feature Not Available | Not enough data | | **Video Conference Call** | Feature Not Available | Not enough data | | **Screen Annotations** | Feature Not Available | Not enough data | #### Security | Feature | Action1 | HCL BigFix | |---|---|---| | **Data Encryption** | 8.0 (317 reviews) | Not enough data | | **Compliance** | 8.7 (339 reviews) | Not enough data | #### Device Support | Feature | Action1 | HCL BigFix | |---|---|---| | **Mobile Device Access** | 6.2 (318 reviews) | Not enough data | | **Multi-Platform Support** | 7.0 (326 reviews) | Not enough data | | **Cross-Platform** | Feature Not Available | Not enough data | #### Performance | Feature | Action1 | HCL BigFix | |---|---|---| | **Reporting** | 8.6 (367 reviews) | Not enough data | ### Endpoint Management | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **HCL BigFix** | N/A | N/A | ### Autonomous Endpoint Management (AEM) | Product | Score | Reviews | |---|---|---| | **Action1** | 7.7/10 | 107 | | **HCL BigFix** | N/A | N/A | #### Generative AI - Autonomous Endpoint Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Behavioral Analysis** | 5.2 (60 reviews) | Not enough data | | **Adaptive** | 5.7 (61 reviews) | Not enough data | | **Predictive** | 5.4 (60 reviews) | Not enough data | #### Monitoring and Management - Autonomous Endpoint Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Patch Management** | 9.6 (96 reviews) | Not enough data | | **Oversees** | 9.1 (71 reviews) | Not enough data | | **Self-Healing** | 6.7 (60 reviews) | Not enough data | | **Centralized Dashboard** | 9.5 (88 reviews) | Not enough data | ### Endpoint Protection | Product | Score | Reviews | |---|---|---| | **Action1** | N/A | N/A | | **HCL BigFix** | N/A | N/A | #### System Control | Feature | Action1 | HCL BigFix | |---|---|---| | **Device Control** | Not enough data | Not enough data | | **Web Control** | Not enough data | Not enough data | | **Application Control** | Not enough data | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **System Isolation** | Not enough data | Not enough data | #### Vulnerability Prevention | Feature | Action1 | HCL BigFix | |---|---|---| | **Endpoint Intelligence** | Not enough data | Not enough data | | **Firewall** | Not enough data | Not enough data | | **Malware Detection** | Not enough data | Not enough data | #### Security Management | Feature | Action1 | HCL BigFix | |---|---|---| | **Incident Reports** | Not enough data | Not enough data | | **Security Validation** | Not enough data | Not enough data | | **Compliance ** | Not enough data | Not enough data | ### Remote Desktop | Product | Score | Reviews | |---|---|---| | **Action1** | 8.1/10 | 417 | | **HCL BigFix** | N/A | N/A | #### Administration | Feature | Action1 | HCL BigFix | |---|---|---| | **Usage Information** | 8.6 (360 reviews) | Not enough data | | **Integrations** | 7.7 (328 reviews) | Not enough data | | **Diagnostics** | 8.5 (350 reviews) | Not enough data | | **Session Recording** | Feature Not Available | Not enough data | | **Session Transfer** | Feature Not Available | Not enough data | | **Unattended Access** | 9.0 (375 reviews) | Not enough data | | **File Sharing** | Feature Not Available | Not enough data | #### Platform | Feature | Action1 | HCL BigFix | |---|---|---| | **Cross-Platform Access** | 7.8 (329 reviews) | Not enough data | | **Mobile Device Access** | 5.4 (312 reviews) | Not enough data | | **Applications Management** | 9.0 (365 reviews) | Not enough data | | **Remote Device Control** | 9.1 (382 reviews) | Not enough data | #### Security | Feature | Action1 | HCL BigFix | |---|---|---| | **Remote Wipe** | 6.9 (310 reviews) | Not enough data | | **Device Management** | 8.7 (349 reviews) | Not enough data | | **Device Enrollment** | Feature Not Available | Not enough data | --- ## Categories **Shared Categories (3):** [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem) **Unique to Action1 (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) **Unique to HCL BigFix (2):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) --- ## Reviewer Demographics ### By Company Size | Segment | Action1 | HCL BigFix | |---|---|---| | **Small-Business** | 39.0% | 27.4% | | **Mid-Market** | 58.3% | 35.7% | | **Enterprise** | 2.6% | 36.9% | ### By Industry #### Action1 - **Information Technology and Services:** 9.8% - **Manufacturing:** 7.7% - **Computer & Network Security:** 7.2% - **Primary/Secondary Education:** 6.0% - **Education Management:** 4.2% - **Financial Services:** 3.6% - **Construction:** 3.5% - **Hospital & Health Care:** 3.5% - **Non-Profit Organization Management:** 3.5% - **Computer Software:** 3.0% - **Other:** 48.1% #### HCL BigFix - **Information Technology and Services:** 22.6% - **Computer & Network Security:** 15.5% - **Computer Software:** 13.1% - **Financial Services:** 4.8% - **Banking:** 4.8% - **Telecommunications:** 3.6% - **Hospital & Health Care:** 3.6% - **Food & Beverages:** 2.4% - **Electrical/Electronic Manufacturing:** 2.4% - **Oil & Energy:** 2.4% - **Other:** 25.0% --- ## Alternatives ### Alternatives to Action1 - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4536 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1218 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (782 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4044 reviews) - [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews) — 4.6/5 stars (417 reviews) - [Automox](https://www.g2.com/products/automox/reviews) — 4.5/5 stars (299 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (509 reviews) - [Patch My PC](https://www.g2.com/products/patch-my-pc/reviews) — 4.8/5 stars (736 reviews) ### Alternatives to HCL BigFix - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4536 reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) — 4.5/5 stars (267 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1218 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4044 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (782 reviews) - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) — 4.3/5 stars (742 reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (4021 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [Absolute Secure Endpoint](https://www.g2.com/products/absolute-secure-endpoint/reviews) — 4.6/5 stars (408 reviews) --- ## Top Discussions ### Action1 - Title: [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) — 1 comment > **Top comment:** "what stands out most to me is how easy it is to manage remote endpoints without needing on‑prem infrastructure or a VPN, and how reliable the automated..." - Title: [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) — 1 comment *(includes official response)* > **Top comment:** "Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with..." - Title: [Asking for patch management](https://www.g2.com/discussions/asking-for-patch-management) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hey Van, thanks for reaching out. I'm here to assist you. 1. Absolutely, with Action1, you can customize patching policies according to your requirements,..." ### HCL BigFix - Title: [What is BigFix HCL?](https://www.g2.com/discussions/what-is-bigfix-hcl) — 3 comments > **Top comment:** "HCL BigFix is the only endpoint management platform that enables IT Operations and Security teams to fully automate discovery, management & remediation" - Title: [can customization guides be easier to understand?](https://www.g2.com/discussions/can-customization-guides-be-easier-to-understand) — 1 comment, 1 upvote > **Top comment:** "These guides are not easy to understand. There is a scope of lot of improvement to improve the guides for users." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/action1-vs-hcl-technologies-hcl-bigfix)