Compare Action1 and BeyondTrust Remote Support 
Featured Products
At a Glance
Market Segments
Mid-Market (58.0% of reviews)
Enterprise (49.3% of reviews)
Entry-Level Pricing
Starting at $0.00 200 endpoints FREE forever
No pricing available
Action1
Star Rating
(924)4.9 out of 5
Market Segments
Mid-Market (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $0.00 200 endpoints FREE forever
Free Trial is available
Learn more about Action1BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Action1 excels in user satisfaction, boasting a higher overall rating compared to BeyondTrust Remote Support. Users appreciate its comprehensive tools for managing updates and remote control, highlighting the effortless visibility into endpoint states as a significant advantage.
- Users say that BeyondTrust Remote Support offers excellent chat functionality, which is particularly helpful for end users. Reviewers also value the logging and auditing features, making it easy for IT engineers to track remote actions, a feature that enhances accountability and transparency.
- According to verified reviews, Action1's free tier for up to 200 endpoints is a major draw for small to mid-sized businesses, allowing them to manage their devices without incurring costs. This accessibility is a key factor in its appeal among mid-market users.
- Reviewers mention that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback. This responsiveness to user needs is seen as a positive aspect, indicating a commitment to improving the user experience over time.
- G2 reviewers highlight that Action1's ease of setup and management is a standout feature, with many users noting how it simplifies the process of unifying devices and managing updates across their corporate network.
- Users report that while BeyondTrust Remote Support has strong multi-session handling and screen sharing capabilities, Action1's focus on endpoint management and vulnerability remediation makes it a more suitable choice for organizations prioritizing these aspects.
Pricing
Entry-Level Pricing
Action1
First 200 Endpoints Free - No Feature Limits
Starting at $0.00
200 endpoints FREE forever
First 200 endpoints are free forever. Scale as needed.
To request the quote, please fill out the form on the company's website.
- Third-Party Patching
- Cross-OS Patching
- Vulnerability Management & Remediation
BeyondTrust Remote Support
No pricing availableFree Trial
Action1
Free Trial is available
BeyondTrust Remote Support
Free Trial is available
Ratings
Meets Requirements
9.3
767
9.4
333
Ease of Use
9.5
783
9.2
335
Ease of Setup
9.7
774
8.7
230
Ease of Admin
9.5
727
9.0
205
Quality of Support
9.3
556
9.2
309
Has the product been a good partner in doing business?
9.6
664
9.4
200
Product Direction (% positive)
9.9
757
9.2
330
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
9.0
352
Not enough data
8.6
116
Not enough data
8.2
97
Not enough data
Monitoring and Management
8.8
344
Not enough data
7.9
342
Not enough data
9.0
363
Not enough data
9.6
383
Not enough data
7.5
103
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
7.9
97
Not enough data
Service Management
8.0
350
Not enough data
6.9
94
Not enough data
4.9
90
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.2
106
Not enough data
6.9
98
Not enough data
7.1
98
Not enough data
5.8
95
Not enough data
5.6
95
Not enough data
5.8
96
Not enough data
6.0
98
Not enough data
Administration
Not enough data
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Functionality
Not enough data
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Monitoring
Not enough data
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Reporting
Not enough data
9.0
21
Not enough data
9.1
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.7
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.4
344
9.5
126
Feature Not Available
9.2
126
Feature Not Available
9.0
112
9.0
355
9.0
113
7.5
320
9.0
116
8.1
335
9.0
123
Maintenance
9.0
352
8.8
112
Feature Not Available
7.8
86
Communication
Feature Not Available
8.8
117
Feature Not Available
7.2
82
Feature Not Available
7.3
78
Feature Not Available
8.5
96
Security
8.0
314
9.0
98
8.7
328
9.1
109
Device Support
6.2
313
8.3
92
7.0
317
8.8
104
Feature Not Available
8.9
104
Performance
8.6
345
8.6
105
Generative AI
Feature Not Available
Not enough data
Generative AI - Autonomous Endpoint Management
5.0
57
Not enough data
5.5
58
Not enough data
5.3
58
Not enough data
Monitoring and Management - Autonomous Endpoint Management
9.5
73
Not enough data
9.0
62
Not enough data
6.6
58
Not enough data
9.3
71
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.5
333
9.0
92
7.7
315
8.5
84
8.4
325
8.7
90
Feature Not Available
9.0
86
Feature Not Available
9.1
91
9.0
336
8.8
88
Feature Not Available
9.1
97
Platform
7.7
312
9.0
91
5.3
305
8.1
79
8.9
329
8.5
82
9.1
342
9.3
93
Security
6.8
304
8.6
63
8.6
325
8.7
76
Feature Not Available
8.7
77
Categories
Categories
Shared Categories
Action1 and BeyondTrust Remote Support are categorized as Remote Support and Remote Desktop
Unique Categories
Action1 is categorized as Patch Management, Remote Monitoring & Management (RMM), Endpoint Management, and Autonomous Endpoint Management (AEM)
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
Action1
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Manufacturing
7.5%
Computer & Network Security
7.2%
Primary/Secondary Education
5.9%
Education Management
3.7%
Other
65.7%
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Alternatives
Discussions
Asking for patch management
1 Comment
Official Response from Action1
Hey Van, thanks for reaching out. I'm here to assist you.
1. Absolutely, with Action1, you can customize patching policies according to your requirements,...Read more
What is Action1 RMM used for?
1 Comment
Official Response from Action1
Thanks for asking! Action1 offers comprehensive features empowering you to automate your patch management process. First, you can stay up-to-date with...Read more
What do you like most about Action1 for remote endpoint management, and what could be improved?
1 Comment
VS
what stands out most to me is how easy it is to manage remote endpoints without needing on‑prem infrastructure or a VPN, and how reliable the automated...Read more
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
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