Compare Act! and WORKetc 
At a Glance
Market Segments
Small-Business (78.9% of reviews)
Small-Business (87.0% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
$78.00 2 Users Per Month
Act!
Star Rating
(510)3.9 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansWORKetc
Star Rating
(53)4.6 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$78.00 2 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Act! excels in user-friendliness, with many users appreciating its intuitive design that enhances work efficiency. One user highlighted the "easy interface" and "search features" that streamline daily operations, making it a solid choice for those who prioritize ease of use.
- Users say that WORKetc stands out for its comprehensive CRM capabilities, allowing users to manage customer information effectively. Reviewers noted the ability to track all customer interactions, including tickets and invoices, in one place, which significantly improves organization and accessibility.
- According to verified reviews, Act! has a higher overall satisfaction score, reflecting its strong performance in the small business segment. Users appreciate its straightforward setup process, which many found to be "easy" and "straightforward," making it a favorable option for smaller teams.
- Reviewers mention that WORKetc offers superior support quality, with users praising its responsive customer service and extensive support resources. One user noted the effectiveness of the support portal, which contributes to a more seamless experience when addressing issues.
- G2 reviewers highlight that while Act! has a larger number of reviews, indicating a broader user base, WORKetc's recent feedback showcases a high level of satisfaction, particularly in areas like lead management and task tracking. Users appreciate the ability to keep track of events and communications efficiently.
- Users report that Act! may struggle with some advanced customization needs, as some reviewers noted challenges in matching specific workflows. In contrast, WORKetc is praised for its flexibility and customization options, allowing users to tailor the software to their unique business processes.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Standard
$30.00
1 user/mo
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration
WORKetc
Starter
$78.00
2 Users Per Month
Use the software you'll need tomorrow without blowing the budget today (2 user max)
- Unlimited Projects & Templates
- Customized Workflows
- Complete Customer History
Free Trial
Act!
Free Trial is available
WORKetc
Free Trial is available
Ratings
Meets Requirements
8.2
444
8.9
45
Ease of Use
7.9
449
8.3
45
Ease of Setup
7.3
241
7.8
29
Ease of Admin
7.6
199
8.6
30
Quality of Support
7.6
425
9.5
45
Has the product been a good partner in doing business?
7.5
189
9.3
28
Product Direction (% positive)
5.8
449
9.7
45
Features by Category
Sales Force Automation
8.4
306
|
Verified
9.2
24
|
Verified
Feature Not Available
Feature Not Available
7.4
235
|
Verified
8.5
22
|
Verified
8.1
292
|
Verified
8.7
25
|
Verified
6.7
167
|
Verified
8.1
14
|
Verified
7.5
262
|
Verified
8.0
21
|
Verified
6.7
167
|
Verified
8.3
21
|
Verified
6.7
173
|
Verified
8.3
20
|
Verified
7.9
240
8.5
18
|
Verified
Marketing Automation
7.2
217
|
Verified
8.0
18
|
Verified
7.1
191
|
Verified
8.0
19
|
Verified
7.7
229
|
Verified
9.1
19
|
Verified
6.6
86
|
Verified
8.1
13
|
Verified
Customer Support
7.4
197
9.0
26
|
Verified
7.1
187
8.7
24
|
Verified
7.7
163
|
Verified
8.3
26
|
Verified
7.0
176
8.8
12
|
Verified
7.4
79
8.9
16
|
Verified
Reporting & Analytics
7.3
244
|
Verified
8.8
26
|
Verified
7.4
235
|
Verified
8.5
27
|
Verified
6.8
170
|
Verified
8.5
19
|
Verified
Mobile & Social
Feature Not Available
7.2
15
|
Verified
Feature Not Available
7.0
16
|
Verified
6.5
157
|
Verified
7.0
23
|
Verified
Platform
7.5
157
|
Verified
8.8
19
|
Verified
7.2
137
|
Verified
8.9
19
|
Verified
7.7
150
|
Verified
9.2
19
|
Verified
6.9
99
|
Verified
8.2
12
|
Verified
6.3
83
|
Verified
6.7
7
|
Verified
7.2
133
|
Verified
Feature Not Available
7.6
158
|
Verified
9.1
19
|
Verified
7.3
132
|
Verified
8.2
13
|
Verified
Integration
7.6
158
|
Verified
8.3
16
|
Verified
6.7
110
|
Verified
8.0
14
|
Verified
6.9
99
|
Verified
6.8
14
|
Verified
Generative AI
5.5
40
Not enough data
Agentic AI - CRM
6.4
15
Not enough data
6.4
15
Not enough data
6.4
15
Not enough data
6.3
15
Not enough data
6.2
15
Not enough data
6.3
15
Not enough data
6.3
15
Not enough data
Email Marketing
8.1
33
|
Verified
Not enough data
8.2
33
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
7.3
28
|
Verified
Not enough data
Online Marketing
7.0
31
|
Verified
Not enough data
7.2
29
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
7.6
26
Not enough data
Lead Management
7.9
32
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.0
29
|
Verified
Not enough data
7.5
28
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
Campaign Management
7.0
27
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
6.9
26
Not enough data
Social
7.1
28
Not enough data
6.8
27
|
Verified
Not enough data
6.8
28
|
Verified
Not enough data
6.4
27
Not enough data
6.6
28
|
Verified
Not enough data
Reporting & Analytics
7.7
29
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
6.4
29
|
Verified
Not enough data
6.7
27
|
Verified
Not enough data
Platform
8.2
29
|
Verified
Not enough data
7.0
27
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
6.8
24
|
Verified
Not enough data
6.2
23
|
Verified
Not enough data
7.8
26
|
Verified
Not enough data
6.9
28
|
Verified
Not enough data
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
34
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
Invoice Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Invoice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workload
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication & Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Bill Processing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Billing
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Act! and WORKetc are categorized as CRM
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WORKetc
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Marketing and Advertising
5.5%
Real Estate
5.3%
Construction
4.9%
Insurance
4.5%
Other
70.8%
Information Technology and Services
16.0%
Computer Software
10.0%
Hospital & Health Care
10.0%
Marketing and Advertising
8.0%
Management Consulting
6.0%
Other
50.0%
Alternatives
Discussions
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
How should I get Pro to my mobile device?
1 Comment
ES
Outlook can be enough. If you use exchange. If you do not use exchange look into a program called Handheldcontact.Read more
WORKetc has no discussions with answers
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