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At a Glance
Market Segments
Small-Business (78.9% of reviews)
Mid-Market (48.6% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
$19.00 Per Month
Act!
Star Rating
(502)3.9 out of 5
Market Segments
Small-Business (78.9% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansSugar Sell
Star Rating
(770)3.8 out of 5
Market Segments
Mid-Market (48.6% of reviews)
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Act! and Sugar Sell have a solid star rating of 3.9, indicating a generally positive reception, but Act! is particularly favored among small businesses, with 78.6% of reviews coming from this segment, while Sugar Sell is more popular in the mid-market, capturing 49.5% of reviews.
- Reviewers mention that Act! has a higher entry-level price of $30.00 compared to Sugar Sell's $19.00, which may be a consideration for budget-conscious small businesses looking for CRM solutions.
- Users on G2 highlight that Act! excels in Contact & Account Management with a score of 8.4, while Sugar Sell follows closely with 8.2. This suggests that Act! may offer more robust features in managing customer relationships.
- Reviewers mention that Sugar Sell outperforms Act! in Opportunity & Pipeline Management, scoring 7.8 compared to Act!'s 7.3. Users appreciate Sugar Sell's intuitive pipeline visualization tools, which help in tracking sales opportunities more effectively.
- G2 users report that Sugar Sell has a slight edge in customization capabilities, scoring 8.2 versus Act!'s 7.5. This flexibility allows users to tailor the software to their specific business needs, which is a significant advantage for companies with unique workflows.
- Users say that while both products offer decent support, Sugar Sell scores higher in Quality of Support (7.7) compared to Act! (7.6). Reviewers appreciate Sugar Sell's responsive customer service and comprehensive knowledge base, which enhances the overall user experience.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Standard
$30.00
1 user/mo
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Act!
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
8.2
439
8.0
612
Ease of Use
7.9
444
7.6
648
Ease of Setup
7.4
236
7.2
345
Ease of Admin
7.6
198
7.6
318
Quality of Support
7.6
420
7.7
555
Has the product been a good partner in doing business?
7.5
188
7.8
302
Product Direction (% positive)
5.8
444
7.1
599
Features by Category
Sales Force Automation
8.5
301
|
Verified
8.2
503
|
Verified
Feature Not Available
7.6
323
7.4
235
|
Verified
7.9
470
|
Verified
8.1
290
|
Verified
7.7
488
|
Verified
6.7
167
|
Verified
7.2
359
|
Verified
7.6
261
|
Verified
7.4
413
|
Verified
6.7
167
|
Verified
7.3
347
|
Verified
6.7
172
|
Verified
7.4
349
|
Verified
7.9
240
7.8
377
|
Verified
Marketing Automation
7.2
216
|
Verified
7.1
355
|
Verified
7.1
191
|
Verified
7.2
362
|
Verified
7.7
228
|
Verified
7.9
428
|
Verified
6.6
86
|
Verified
7.0
313
|
Verified
Customer Support
7.4
197
7.9
387
|
Verified
7.1
187
7.7
349
|
Verified
7.6
162
|
Verified
7.8
359
|
Verified
7.0
176
7.4
293
7.4
79
7.7
314
|
Verified
Reporting & Analytics
7.3
244
|
Verified
7.7
470
|
Verified
7.4
235
|
Verified
8.0
476
|
Verified
6.8
170
|
Verified
7.4
367
|
Verified
Mobile & Social
Feature Not Available
7.2
270
|
Verified
Feature Not Available
7.2
268
|
Verified
6.5
157
|
Verified
7.4
331
|
Verified
Platform
7.5
156
|
Verified
8.2
260
|
Verified
7.2
137
|
Verified
7.8
255
|
Verified
7.6
149
|
Verified
8.1
268
|
Verified
6.9
99
|
Verified
7.9
168
|
Verified
6.3
83
|
Verified
8.2
214
|
Verified
7.2
131
|
Verified
7.5
216
|
Verified
7.6
158
|
Verified
7.6
256
|
Verified
7.3
132
|
Verified
7.2
199
|
Verified
Integration
7.6
158
|
Verified
7.6
260
|
Verified
6.7
110
|
Verified
7.7
202
|
Verified
6.9
99
|
Verified
7.3
198
|
Verified
Generative AI
5.5
39
6.4
29
Agentic AI - CRM
6.4
15
Not enough data
6.4
15
Not enough data
6.4
15
Not enough data
6.3
15
Not enough data
6.2
15
Not enough data
6.3
15
Not enough data
6.3
15
Not enough data
Email Marketing
8.1
33
|
Verified
Not enough data
8.2
33
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
7.3
28
|
Verified
Not enough data
Online Marketing
7.0
31
|
Verified
Not enough data
7.2
29
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
7.6
26
Not enough data
Lead Management
7.9
32
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.0
29
|
Verified
Not enough data
7.5
28
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
Campaign Management
7.0
27
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
6.9
26
Not enough data
Social
7.1
28
Not enough data
6.8
27
|
Verified
Not enough data
6.8
28
|
Verified
Not enough data
6.4
27
Not enough data
6.6
28
|
Verified
Not enough data
Reporting & Analytics
7.7
29
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
6.4
29
|
Verified
Not enough data
6.7
27
|
Verified
Not enough data
Platform
8.2
29
|
Verified
Not enough data
7.0
27
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
6.8
24
|
Verified
Not enough data
6.2
23
|
Verified
Not enough data
7.8
26
|
Verified
Not enough data
6.9
28
|
Verified
Not enough data
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
34
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Marketing and Advertising
5.6%
Real Estate
5.4%
Construction
4.9%
Insurance
4.5%
Other
70.5%
Information Technology and Services
13.2%
Computer Software
10.6%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.1%
Alternatives
Discussions
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
How should I get Pro to my mobile device?
1 Comment
ES
Outlook can be enough. If you use exchange. If you do not use exchange look into a program called Handheldcontact.Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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