Compare Act! vs SugarCRM

See this
comparison of Act! vs. SugarCRM
based on data from user reviews. Act! rates 3.9/5 stars with 295 reviews. SugarCRM rates 3.7/5 stars with 438 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Act! 365
$10
per user/month (billed annually)
Sugar Professional
$40
user/month
 
Act! CRM
$35
per user/month (billed annually)
Sugar Enterprise
$65
user/month
 
Act! Growth Suite
Call for pricing
866-873-2006
Sugar Ultimate
$150
user/month
 
Free Trial
Free Trial
Act!
Act! 365
$10per user/month (billed annually)
Act! CRM
$35per user/month (billed annually)
Act! Growth Suite
Call for pricing866-873-2006
Free Trial
SugarCRM
Sugar Professional
$40user/month
Sugar Enterprise
$65user/month
Sugar Ultimate
$150user/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
7.7
Ease of Use
Ease of Use
7.8
7.3
Ease of Setup
Ease of Setup
7.0
7.0
Ease of Admin
Ease of Admin
7.6
7.5
Quality of Support
Quality of Support
7.4
7.4
Ease of Doing Business With
Ease of Doing Business With
7.4
7.6
Product Direction (% positive)
Product Direction (% positive)
5.7
6.5
Meets Requirements
Act!
8.2
SugarCRM
7.7
Ease of Use
Act!
7.8
SugarCRM
7.3
Ease of Setup
Act!
7.0
SugarCRM
7.0
Ease of Admin
Act!
7.6
SugarCRM
7.5
Quality of Support
Act!
7.4
SugarCRM
7.4
Ease of Doing Business With
Act!
7.4
SugarCRM
7.6
Product Direction (% positive)
Act!
5.7
SugarCRM
6.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
75.8%
32.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
51.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.5%
16.2%
Act!
Small-Business
75.8%
Mid-Market
18.8%
Enterprise
5.5%
SugarCRM
Small-Business
32.6%
Mid-Market
51.2%
Enterprise
16.2%

Reviewers' Industry

 
Financial Services
8.1%
Information Technology and Services
14.6%
 
Real Estate
5.8%
Computer Software
11.4%
 
Marketing and Advertising
4.7%
Marketing and Advertising
5.7%
 
Insurance
4.7%
Financial Services
5.7%
 
Information Technology and Services
4.7%
Telecommunications
2.7%
 
Other
71.9%
Other
59.8%
Act!
Financial Services
8.1%
Real Estate
5.8%
Marketing and Advertising
4.7%
Insurance
4.7%
Information Technology and Services
4.7%
Other
71.9%
SugarCRM
Information Technology and Services
14.6%
Computer Software
11.4%
Marketing and Advertising
5.7%
Financial Services
5.7%
Telecommunications
2.7%
Other
59.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Chad M. S.
User in Computer Software

Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution. Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be...

Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Most Helpful Critical Review
Jeremiah M.
Administrator in Consumer Services

Having to buy a new version every year puts a bad taste in one's mouth - in particular as XP comes to the end of its life and older office applications need to be replaced, it neccessitates a lot of cascading budget issues, and ACT's price, while reasonable...

Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

 
Act!
Most Helpful Favorable Review
Chad M. S.
User in Computer Software

Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution. Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be...

Most Helpful Critical Review
Jeremiah M.
Administrator in Consumer Services

Having to buy a new version every year puts a bad taste in one's mouth - in particular as XP comes to the end of its life and older office applications need to be replaced, it neccessitates a lot of cascading budget issues, and ACT's price, while reasonable...

SugarCRM
Most Helpful Favorable Review
Cristi H.
Administrator in Marketing and Advertising

First off, you can't beat the price. Secondly, the open source CRM can be customized easily right out-of-the-box. Furthermore, if you're willing to shell out a little extra money to a third-party Sugar vendor, your options are endless when it comes to...

Most Helpful Critical Review
Eugene C.
Executive Sponsor in Venture Capital & Private Equity

Not as robust as salesforce, but it works just fine for a pilot installation

Screenshots

 
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Videos

 

With proven CRM and powerful Marketing Automation, the possibilities are limitless! Act! provides the ultimate toolset to build relationships, maximize engagement, and drive business growth. Start today with the new Act! Growth Suite, an all-in-one sales and marketing platform designed to help you and your team successfully run and grow your business.

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

Act!

With proven CRM and powerful Marketing Automation, the possibilities are limitless! Act! provides the ultimate toolset to build relationships, maximize engagement, and drive business growth. Start today with the new Act! Growth Suite, an all-in-one sales and marketing platform designed to help you and your team successfully run and grow your business.

SugarCRM

An brief overview of how Sugar helps millions of users better manage customer relationships every day. Try Sugar more about Sugar at http://www.sugarcrm.com/demo

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