Compare Act! and Pipeline CRM 
At a Glance
Market Segments
Small-Business (78.9% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
Starting at $25.00
Act!
Star Rating
(511)3.9 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansPipeline CRM
Star Rating
(949)4.4 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipeline CRM excels in user-friendliness, with many users highlighting its intuitive interface as a key strength. This ease of use is complemented by features that provide real-time visibility into sales performance, making it a reliable choice for teams looking to streamline their sales processes.
- Users say that Act! offers a straightforward setup process, which many find beneficial for getting started quickly. Reviewers appreciate its easy interface and search features, noting that it significantly enhances their work efficiency and helps maintain organization.
- According to verified reviews, Pipeline CRM outperforms Act! in terms of overall satisfaction, reflected in its higher star rating. Users feel that it provides better value for money, as it effectively leads them to the right clients and helps build rapport smoothly.
- Reviewers mention that while Act! is particularly strong in contact and account management, it faces challenges in areas like ease of setup and admin tasks compared to Pipeline CRM, which consistently receives higher ratings in these categories.
- G2 reviewers highlight that Act! is favored by small businesses, with a significant portion of its user base coming from this segment. However, Pipeline CRM's broader appeal and higher ratings in features like lead management and sales automation make it a compelling option for diverse business needs.
- Users report that both products have their strengths, but Pipeline CRM's superior support quality and product direction ratings suggest a more proactive approach to user needs and future development, which can be crucial for businesses looking for long-term partnerships.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Standard
$30.00
1 user/mo
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration
Pipeline CRM
Start
Starting at $25.00
Pre-sales pipeline management
- Unlimited file storage
- Deal and Activity Reporting
- Free CRM switching tool
Free Trial
Act!
Free Trial is available
Pipeline CRM
Free Trial is available
Ratings
Meets Requirements
8.2
444
8.6
830
Ease of Use
7.9
449
8.9
833
Ease of Setup
7.3
241
8.8
385
Ease of Admin
7.6
199
8.9
376
Quality of Support
7.6
425
8.9
764
Has the product been a good partner in doing business?
7.5
189
9.1
368
Product Direction (% positive)
5.8
449
8.6
826
Features by Category
Sales Force Automation
8.4
306
|
Verified
8.7
644
|
Verified
Feature Not Available
Feature Not Available
7.4
235
|
Verified
8.7
634
|
Verified
8.1
292
|
Verified
8.4
649
|
Verified
6.7
167
|
Verified
7.8
393
|
Verified
7.5
262
|
Verified
8.1
457
|
Verified
6.7
167
|
Verified
7.6
313
|
Verified
6.7
173
|
Verified
7.8
347
|
Verified
7.9
240
8.2
424
|
Verified
Marketing Automation
7.2
217
|
Verified
7.5
368
|
Verified
7.1
191
|
Verified
7.6
362
|
Verified
7.7
229
|
Verified
8.6
495
|
Verified
6.6
86
|
Verified
7.5
321
|
Verified
Customer Support
7.4
197
8.4
377
|
Verified
7.1
187
8.5
398
7.7
163
|
Verified
8.4
419
7.0
176
8.3
329
|
Verified
7.4
79
8.3
329
|
Verified
Reporting & Analytics
7.3
244
|
Verified
8.1
597
|
Verified
7.4
235
|
Verified
8.3
635
|
Verified
6.8
170
|
Verified
7.8
474
|
Verified
Mobile & Social
Feature Not Available
7.6
276
|
Verified
Feature Not Available
7.5
264
|
Verified
6.5
157
|
Verified
7.6
416
|
Verified
Platform
7.5
157
|
Verified
8.2
293
|
Verified
7.2
137
|
Verified
8.1
276
|
Verified
7.7
150
|
Verified
8.4
303
|
Verified
6.9
99
|
Verified
8.3
79
6.3
83
|
Verified
7.7
61
7.2
133
|
Verified
7.9
246
|
Verified
7.6
158
|
Verified
8.9
304
|
Verified
7.3
132
|
Verified
8.1
133
|
Verified
Integration
7.6
158
|
Verified
8.4
277
|
Verified
6.7
110
|
Verified
7.9
188
|
Verified
6.9
99
|
Verified
7.3
167
|
Verified
Generative AI
5.5
40
8.2
17
Agentic AI - CRM
6.4
15
8.1
6
6.4
15
8.6
6
6.4
15
8.9
6
6.3
15
9.2
6
6.2
15
10.0
5
6.3
15
9.7
5
6.3
15
9.3
5
Email Marketing
8.1
33
|
Verified
Not enough data
8.2
33
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
7.3
28
|
Verified
Not enough data
Online Marketing
7.0
31
|
Verified
Not enough data
7.2
29
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
7.6
26
Not enough data
Lead Management
7.9
32
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.0
29
|
Verified
Not enough data
7.5
28
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
Campaign Management
7.0
27
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
6.9
26
Not enough data
Social
7.1
28
Not enough data
6.8
27
|
Verified
Not enough data
6.8
28
|
Verified
Not enough data
6.4
27
Not enough data
6.6
28
|
Verified
Not enough data
Reporting & Analytics
7.7
29
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
6.4
29
|
Verified
Not enough data
6.7
27
|
Verified
Not enough data
Platform
8.2
29
|
Verified
Not enough data
7.0
27
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
6.8
24
|
Verified
Not enough data
6.2
23
|
Verified
Not enough data
7.8
26
|
Verified
Not enough data
6.9
28
|
Verified
Not enough data
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
34
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.6
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.5
7
Personalization
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Administrative
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.8
7
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Predictive Analytics
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Management
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Act! and Pipeline CRM are categorized as CRM
Unique Categories
Act! is categorized as Marketing Automation
Pipeline CRM is categorized as Google Workspace for Sales, Sales Performance Management, and Sales Analytics
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipeline CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Marketing and Advertising
5.5%
Real Estate
5.3%
Construction
4.9%
Insurance
4.5%
Other
70.8%
Construction
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
7.5%
Computer Software
4.6%
Internet
3.7%
Other
66.4%
Alternatives
Discussions
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
How should I get Pro to my mobile device?
1 Comment
ES
Outlook can be enough. If you use exchange. If you do not use exchange look into a program called Handheldcontact.Read more
How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?
5 Comments
Official Response from Pipeline CRM
PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get...Read more
How long does it take to implement a new CRM?
4 Comments
Official Response from Pipeline CRM
Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs....Read more
What’s the cost like?
3 Comments
Official Response from Pipeline CRM
Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of...Read more
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