Compare Act! and Pipedrive 
At a Glance
Market Segments
Small-Business (78.9% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
$24.00 1 Seats Per Month
Act!
Star Rating
(510)3.9 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansPipedrive
Star Rating
(2,968)4.3 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipedrive excels in user experience, with many praising its intuitive interface that simplifies monitoring deal progress and setting reminders. Users appreciate how it helps them stay organized and collaborate effectively, ensuring that no opportunities slip through the cracks.
- Users say that Act! offers a straightforward and organized experience right from the start. Many find it easy to use, particularly valuing features like the calendar for follow-ups, which helps them manage tasks without needing to remember every detail.
- According to verified reviews, Pipedrive's setup process is notably smooth, with users highlighting how easy it is to get started. This contrasts with Act!, where some users have mentioned challenges during the initial setup, indicating a potential area for improvement.
- Reviewers mention that while Act! has made significant advancements, it sometimes lacks the depth of features that Pipedrive offers, particularly in areas like opportunity and pipeline management, where Pipedrive scores higher in user satisfaction.
- G2 reviewers highlight that Pipedrive's support quality is superior, with users appreciating the responsiveness and helpfulness of the support team. In comparison, Act! users have expressed a desire for more robust support options, indicating a gap in user experience.
- Users report that Act! is particularly strong in contact and account management, with many finding it effective for keeping their information organized. However, Pipedrive's overall higher ratings in usability and feature richness suggest it may better meet the needs of users looking for a comprehensive CRM solution.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Standard
$30.00
1 user/mo
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
Act!
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.2
444
8.5
2,573
Ease of Use
7.9
449
8.8
2,610
Ease of Setup
7.3
241
8.7
1,618
Ease of Admin
7.6
199
8.6
1,019
Quality of Support
7.6
425
8.4
2,201
Has the product been a good partner in doing business?
7.5
189
8.7
987
Product Direction (% positive)
5.8
449
8.8
2,535
Features by Category
Sales Force Automation
8.4
306
|
Verified
8.5
2039
|
Verified
Feature Not Available
Feature Not Available
7.4
235
|
Verified
8.9
2098
|
Verified
8.1
292
|
Verified
8.6
2093
|
Verified
6.7
167
|
Verified
7.7
1614
|
Verified
7.5
262
|
Verified
8.3
1117
|
Verified
6.7
167
|
Verified
7.7
1615
|
Verified
6.7
173
|
Verified
7.7
1569
7.9
240
7.8
1673
Marketing Automation
7.2
217
|
Verified
7.5
1510
|
Verified
7.1
191
|
Verified
7.5
1491
|
Verified
7.7
229
|
Verified
8.5
1848
|
Verified
6.6
86
|
Verified
7.5
1448
|
Verified
Customer Support
7.4
197
7.9
1008
7.1
187
7.8
988
7.7
163
|
Verified
8.0
1018
7.0
176
7.5
1476
7.4
79
7.7
960
Reporting & Analytics
7.3
244
|
Verified
8.0
1869
|
Verified
7.4
235
|
Verified
8.3
1957
|
Verified
6.8
170
|
Verified
7.9
1720
|
Verified
Mobile & Social
Feature Not Available
7.6
1423
|
Verified
Feature Not Available
7.4
1376
|
Verified
6.5
157
|
Verified
7.9
1588
|
Verified
Platform
7.5
157
|
Verified
8.2
1342
|
Verified
7.2
137
|
Verified
8.3
1334
7.7
150
|
Verified
8.4
1358
|
Verified
6.9
99
|
Verified
8.2
1169
|
Verified
6.3
83
|
Verified
7.3
1059
|
Verified
7.2
133
|
Verified
7.8
1171
7.6
158
|
Verified
8.7
1324
|
Verified
7.3
132
|
Verified
7.8
1125
Integration
7.6
158
|
Verified
8.1
1227
|
Verified
6.7
110
|
Verified
8.0
1163
|
Verified
6.9
99
|
Verified
7.8
1091
|
Verified
Generative AI
5.5
40
Feature Not Available
Agentic AI - CRM
6.4
15
7.3
169
6.4
15
7.6
171
6.4
15
7.5
169
6.3
15
7.3
169
6.2
15
7.3
168
6.3
15
7.3
169
6.3
15
7.6
171
Email Marketing
Not enough data
8.2
210
Not enough data
8.2
211
Not enough data
7.8
205
Not enough data
8.2
209
Not enough data
8.3
211
Not enough data
8.2
206
Not enough data
7.9
205
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
205
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
7.0
25
Not enough data
6.9
25
Not enough data
7.3
25
Not enough data
7.5
24
Not enough data
7.5
25
Integration
Not enough data
8.2
226
Not enough data
7.8
223
Not enough data
7.9
220
Not enough data
8.2
220
Not enough data
7.2
213
Not enough data
7.3
210
Email Marketing
8.1
33
|
Verified
Not enough data
8.2
33
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
7.3
28
|
Verified
Not enough data
Online Marketing
7.0
31
|
Verified
Not enough data
7.2
29
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
7.6
26
Not enough data
Lead Management
7.9
32
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.0
29
|
Verified
Not enough data
7.5
28
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
Campaign Management
7.0
27
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
6.9
26
Not enough data
Social
7.1
28
Not enough data
6.8
27
|
Verified
Not enough data
6.8
28
|
Verified
Not enough data
6.4
27
Not enough data
6.6
28
|
Verified
Not enough data
Reporting & Analytics
7.7
29
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
6.4
29
|
Verified
Not enough data
6.7
27
|
Verified
Not enough data
Platform
8.2
29
|
Verified
Not enough data
7.0
27
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
6.8
24
|
Verified
Not enough data
6.2
23
|
Verified
Not enough data
7.8
26
|
Verified
Not enough data
6.9
28
|
Verified
Not enough data
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
34
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
Customization
Not enough data
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Additional Functionality
Not enough data
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Agentic AI - Sales Performance Management
Not enough data
7.2
66
Not enough data
7.3
65
Not enough data
7.4
64
Incentives
Not enough data
6.9
391
Not enough data
7.4
400
Not enough data
Feature Not Available
Not enough data
7.1
395
Personalization
Not enough data
7.7
414
Not enough data
7.9
408
Not enough data
8.3
428
Not enough data
8.0
411
Administrative
Not enough data
7.8
408
Not enough data
7.7
401
Not enough data
7.5
387
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.8
57
Not enough data
7.7
57
Not enough data
7.5
55
Not enough data
7.6
56
Not enough data
7.8
56
Not enough data
8.1
55
Analytics
Not enough data
8.0
255
Not enough data
8.2
256
Not enough data
8.1
249
Customizations
Not enough data
8.2
267
Not enough data
8.3
256
Not enough data
8.3
269
Not enough data
7.9
257
Not enough data
8.3
258
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
58
Not enough data
7.4
58
Not enough data
7.3
58
Not enough data
7.3
57
Data Sourcing
Not enough data
7.8
425
Not enough data
8.0
431
Not enough data
7.9
426
Not enough data
8.4
435
Not enough data
8.0
420
Predictive Analytics
Not enough data
7.7
422
Not enough data
7.8
424
Not enough data
7.4
407
Not enough data
7.7
416
Sales Management
Not enough data
8.7
441
Not enough data
7.6
410
Not enough data
8.3
419
Not enough data
8.7
441
Categories
Categories
Shared Categories
Act! and Pipedrive are categorized as CRM
Unique Categories
Act! is categorized as Marketing Automation
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Performance Management, Email Tracking, and Online Form Builder
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Marketing and Advertising
5.5%
Real Estate
5.3%
Construction
4.9%
Insurance
4.5%
Other
70.8%
Computer Software
10.9%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.2%
Real Estate
3.2%
Other
61.5%
Discussions
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
How should I get Pro to my mobile device?
1 Comment
ES
Outlook can be enough. If you use exchange. If you do not use exchange look into a program called Handheldcontact.Read more
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
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