# Act! vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that monday CRM excels in user experience, with many praising its intuitive interface and customizable pipeline management. Users appreciate how everything is organized on a single page, making it easy to track leads and opportunities.
- **According to verified reviews** , Act! is recognized for its simplicity and user-friendliness, particularly for small businesses. Users highlight its effectiveness in managing relationships and sales pipelines, noting that adding new clients is straightforward.
- **Users say** that monday CRM offers superior support and resources, with a robust knowledge base and customer support portal that help users quickly resolve issues. This is reflected in its higher ratings for quality of support compared to Act!.
- **Reviewers mention** that Act! has a quick setup process, which is particularly beneficial for small businesses looking to get started without extensive training. Users have noted that the onboarding experience is smooth and efficient.
- **G2 reviewers highlight** that monday CRM provides excellent reporting and dashboard features, allowing users to generate charts and filters effortlessly. This capability is especially valued by those who need to visualize their sales data at a glance.
- **According to recent feedback** , while Act! is effective for contact management, it sometimes struggles with advanced features like email marketing and campaign management, which users find more robust in monday CRM.



| | Act! | monday CRM | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 511 | 1,159 | 
| **Largest Market Segment** | Small-Business (78.8% of reviews) | Small-Business (78.9% of reviews) | 
| **Entry Level Price** | $60.00 1 user/mo | $12.00 Per Month | 

---
## Top Pros & Cons

### Act!

Pros:
- Ease of Use (33 reviews)
- Customer Management (21 reviews)

Cons:
- Missing Features (14 reviews)
- Integration Issues (13 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (82 reviews)

---
## Ratings Comparison
| Rating | Act! | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.2 (444 reviews) | 8.6 (821 reviews) | 
  | **Ease of Use** | 7.9 (449 reviews) | 8.9 (883 reviews) | 
  | **Ease of Setup** | 7.3 (241 reviews) | 8.5 (672 reviews) | 
  | **Ease of Admin** | 7.6 (199 reviews) | 8.9 (468 reviews) | 
  | **Quality of Support** | 7.6 (425 reviews) | 8.4 (729 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.5 (189 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 5.8 (449 reviews) | 9.3 (795 reviews) | 

---
## Pricing

### Act!

#### Entry-Level Pricing

Plan: Act! Advantage Ultimate

Price: $60.00 1 user/mo

Description: Includes everything in Professional, plus:

Key Features:
- Marketing Automation (includes 50,000 sends/mo)
- Online Customer Portal
- Custom Industry Tables

[Browse all 4 editions](https://www.g2.com/products/act/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Act!** | 6.8/10 | 349 |
| **monday CRM** | 7.9/10 | 719 |

#### Sales Force Automation

| Feature | Act! | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 8.4 (303 reviews) ✓ Verified | 8.6 (557 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.8 (471 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.4 (231 reviews) ✓ Verified | 8.6 (564 reviews) | 
| **Task / Activity Management** | 8.1 (288 reviews) ✓ Verified | 8.8 (586 reviews) | 
| **Territory & Quota Management** | 6.7 (163 reviews) ✓ Verified | 7.6 (442 reviews) | 
| **Desktop Integration** | 7.5 (258 reviews) ✓ Verified | 8.3 (495 reviews) | 
| **Product & Price List Management** | 6.6 (163 reviews) ✓ Verified | 7.7 (447 reviews) | 
| **Quote & Order Management** | 6.6 (169 reviews) ✓ Verified | 7.5 (449 reviews) | 
| **Customer Contract Management** | 7.9 (236 reviews) | 7.9 (477 reviews) | 

#### Marketing Automation

| Feature | Act! | monday CRM | 
|---|---|---|
| **Email Marketing** | 7.2 (213 reviews) ✓ Verified | 7.5 (463 reviews) | 
| **Campaign Management** | 7.1 (187 reviews) ✓ Verified | 7.7 (462 reviews) | 
| **Lead Management** | 7.7 (225 reviews) ✓ Verified | 8.6 (542 reviews) | 
| **Marketing ROI Analytics** | 6.5 (82 reviews) ✓ Verified | 7.5 (437 reviews) | 

#### Customer Support

| Feature | Act! | monday CRM | 
|---|---|---|
| **Case Management** | 7.4 (194 reviews) | 8.2 (471 reviews) | 
| **Customer Support Portal** | 7.0 (183 reviews) | 7.8 (409 reviews) | 
| **Knowledge Base** | 7.6 (160 reviews) ✓ Verified | 8.2 (433 reviews) | 
| **Call Center Features** | 7.0 (172 reviews) | 7.0 (392 reviews) | 
| **Support Analytics** | 7.3 (75 reviews) | 7.8 (446 reviews) | 

#### Reporting & Analytics

| Feature | Act! | monday CRM | 
|---|---|---|
| **Reporting** | 7.3 (240 reviews) ✓ Verified | 8.2 (516 reviews) | 
| **Dashboards** | 7.4 (231 reviews) ✓ Verified | 8.7 (568 reviews) | 
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.0 (466 reviews) | 

#### Mobile & Social

| Feature | Act! | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | Feature Not Available | 7.8 (386 reviews) | 
| **Social Network Integration** | Feature Not Available | 7.2 (344 reviews) | 
| **Mobile User Support** | 6.4 (153 reviews) ✓ Verified | 7.7 (470 reviews) | 

#### Platform

| Feature | Act! | monday CRM | 
|---|---|---|
| **Customization** | 7.5 (157 reviews) ✓ Verified | 8.7 (529 reviews) | 
| **Workflow Capability** | 7.2 (136 reviews) ✓ Verified | 8.7 (520 reviews) | 
| **User, Role, and Access Management** | 7.7 (150 reviews) ✓ Verified | 8.6 (517 reviews) | 
| **Internationalization** | 6.9 (98 reviews) ✓ Verified | 8.1 (438 reviews) | 
| **Sandbox / Test Environments** | 6.2 (82 reviews) ✓ Verified | 7.6 (387 reviews) | 
| **Document & Content Mgmt.** | 7.2 (132 reviews) ✓ Verified | 8.0 (473 reviews) | 
| **Performance and Reliability** | 7.6 (158 reviews) ✓ Verified | 8.5 (509 reviews) | 
| **Output Document Generation** | 7.3 (131 reviews) ✓ Verified | 7.8 (435 reviews) | 

#### Integration

| Feature | Act! | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.6 (157 reviews) ✓ Verified | 8.2 (468 reviews) | 
| **Integration APIs** | 6.6 (109 reviews) ✓ Verified | 7.9 (418 reviews) | 
| **Breadth of Partner Applications** | 6.9 (99 reviews) ✓ Verified | 8.0 (412 reviews) | 

#### Generative AI

| Feature | Act! | monday CRM | 
|---|---|---|
| **AI Text Generation** | 5.0 (36 reviews) | 7.1 (314 reviews) | 

#### Agentic AI - CRM

| Feature | Act! | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (11 reviews) | 7.2 (61 reviews) | 
| **Multi-step Planning** | 5.2 (11 reviews) | 7.5 (61 reviews) | 
| **Cross-system Integration** | 5.3 (11 reviews) | 7.5 (58 reviews) | 
| **Adaptive Learning** | 5.0 (11 reviews) | 7.3 (60 reviews) | 
| **Natural Language Interaction** | 4.8 (11 reviews) | 7.2 (60 reviews) | 
| **Proactive Assistance** | 5.0 (11 reviews) | 7.3 (59 reviews) | 
| **Decision Making** | 5.0 (11 reviews) | 7.1 (60 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Act!** | 7.2/10 | 41 |
| **monday CRM** | N/A | N/A |

#### Email Marketing

| Feature | Act! | monday CRM | 
|---|---|---|
| **Building and Personalizing Emails** | 8.1 (32 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 8.2 (32 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 8.2 (29 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 7.2 (27 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | Act! | monday CRM | 
|---|---|---|
| **Landing Pages and Forms** | 6.9 (30 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 7.1 (28 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 6.7 (24 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 6.8 (26 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 7.5 (25 reviews) | Not enough data | 

#### Lead Management

| Feature | Act! | monday CRM | 
|---|---|---|
| **Marketing Lead Database** | 7.8 (31 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 8.1 (29 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 7.9 (28 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 7.4 (27 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 7.8 (27 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 7.1 (26 reviews) ✓ Verified | Not enough data | 
| **Automated Alerts and Tasks** | 7.3 (25 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 7.2 (27 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | Act! | monday CRM | 
|---|---|---|
| **Program Management** | 6.9 (26 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 7.0 (25 reviews) ✓ Verified | Not enough data | 
| **Calendaring** | 8.3 (30 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 6.8 (25 reviews) | Not enough data | 

#### Social

| Feature | Act! | monday CRM | 
|---|---|---|
| **Social Listening** | 7.0 (27 reviews) | Not enough data | 
| **Social Sharing** | 6.7 (26 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 6.7 (27 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 6.3 (26 reviews) | Not enough data | 
| **Social Media Advertising** | 6.5 (27 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Act! | monday CRM | 
|---|---|---|
| **Basic Reporting** | 7.6 (28 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 6.9 (27 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 6.7 (26 reviews) ✓ Verified | Not enough data | 
| **Revenue Analytics** | 6.3 (28 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 6.6 (26 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Act! | monday CRM | 
|---|---|---|
| **Customization ** | 8.2 (28 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 6.9 (26 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 7.6 (26 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 6.7 (23 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 6.1 (22 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 7.7 (25 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 6.8 (27 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Act! | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Act! | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.0 (33 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 7.0 (26 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 6.6 (24 reviews) ✓ Verified | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **monday CRM** | 7.8/10 | 292 |

#### Agentic AI - Sales Performance Management

| Feature | Act! | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | 

#### Incentives

| Feature | Act! | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.3 (215 reviews) | 
| **Triggers** | Not enough data | 7.7 (231 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (209 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (221 reviews) | 

#### Personalization

| Feature | Act! | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (258 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (245 reviews) | 
| **Dashboards** | Not enough data | 8.9 (274 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (246 reviews) | 

#### Administrative

| Feature | Act! | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (253 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (246 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (199 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Act!** | N/A | N/A |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | Act! | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | Act! | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 7.9 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Act! | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.1 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.2 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Act! | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (132 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Act! (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)

**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Act! | monday CRM | 
|---|---|---|
| **Small-Business** | 78.8% | 78.9% | 
| **Mid-Market** | 16.9% | 18.3% | 
| **Enterprise** | 4.3% | 2.8% | 

### By Industry

#### Act!

- **Financial Services:** 9.0%
- **Marketing and Advertising:** 5.5%
- **Real Estate:** 5.3%
- **Construction:** 5.1%
- **Insurance:** 4.5%
- **Information Technology and Services:** 3.9%
- **Computer Software:** 3.7%
- **Non-Profit Organization Management:** 2.2%
- **Wholesale:** 2.0%
- **Health, Wellness and Fitness:** 2.0%
- **Other:** 56.7%

#### monday CRM

- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.7%
- **Financial Services:** 3.3%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.8%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.3%
- **Other:** 53.3%

---
## Alternatives

### Alternatives to Act!

- [GreenRope](https://www.g2.com/products/greenrope/reviews) — 4.3/5 stars (225 reviews)
- [Keap](https://www.g2.com/products/thryv-keap/reviews) — 3.9/5 stars (26 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25779 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13790 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3038 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1111 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25779 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13790 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3038 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1231 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (810 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2034 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (661 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews)

---
## Top Discussions

### Act!

- Title: [How should I get Pro to my mobile device?](https://www.g2.com/discussions/how-should-i-get-pro-to-my-mobile-device-7d03ea84-6ea4-471b-adcc-5dfbdbb1de17) — 2 comments, 1 upvote
  > **Top comment:** "If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your..."
- Title: [Assigning contacts to users?](https://www.g2.com/discussions/assigning-contacts-to-users) — 2 comments, 1 upvote
  > **Top comment:** "It all comes down to how you want to implement this territory management. 

You can set security roles for the users and contact entries to enable or..."
- Title: [Will it integrate with my ERP?](https://www.g2.com/discussions/will-it-integrate-with-my-erp) — 1 comment, 1 upvote
  > **Top comment:** "Act! CRM can integrate with your ERP (enterprise resource planning) system, depending on which ERP system you are using."
- Title: [How do I hire an office assistant who is trained to use Act!, without having to train them?](https://www.g2.com/discussions/how-do-i-hire-an-office-assistant-who-is-trained-to-use-act-without-having-to-train-them) — 1 comment, 1 upvote
  > **Top comment:** "Hi, we are a partner of Act! in the Philippines.

We can assist you in setting up your AMA and other things in Act!.

You might want to send me an email..."
- Title: [Pay but no play](https://www.g2.com/discussions/33997-pay-but-no-play) — 1 comment, 1 upvote
  > **Top comment:** "Call their technical support. They really are attentive!"

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/act-vs-monday-crm)